Beam DriveDOCKExtreme User Manual Download

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Installation & User Manual

Suitable for the Iridium

Extreme

Portable Satellite Telephone

DriveDOCK

Extreme

www.beamcommunications.com

2012 Designed and manufactured by

BEAM Communications Pty Ltd

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DriveDOCK Ex

treme

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Summary of Contents for DriveDOCKExtreme

Page 1: ...or the Iridium Extreme Portable Satellite Telephone DriveDOCKExtreme www beamcommunications com 2012 Designed and manufactured by BEAM Communications Pty Ltd 1 4 7 9 6 3 8 0 5 2ABC GHI JKL MNO PQRS TUV WXYZ aA DEF DriveDOCK Extreme PRESS ...

Page 2: ...ty is assumed by BEAM for its use or for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of BEAM BEAM reserves the right to change specifications at any time without notice Copyright 2012BEAM Communications PtyLtd Allrightsreserved User Information Please record your seria...

Page 3: ... specializes in Voice Data Tracking and customized solutions BEAM develops innovative products and services to meet market demands and niche applications BEAM s leading edge products are deployed in a wide range of markets including Maritime Transport Government Defence Mining Construction Forestry Emergency Services Relief Aid Telemetry and Rural Telephony Supported by a dedicated team of profess...

Page 4: ...erminology 6 Package Contents 7 Safety Information 9 About this equipment 14 Installation Guidelines 18 DriveDOCK Extreme Usage 31 Data Communications 50 Assuring Quality of Iridium Service 55 Specification Summary 57 Trouble Shooting 61 BEAM Warranty Conditions 63 ...

Page 5: ...indicate a warning note providing information to prevent damage to equipment or personal injury NOTE IMPORTANT TIP This symbol and associated text indicate a note providing general operating information INTERFERENCE All wireless phones may get interference which could affect performance RECORD Write details of your unit for easy reference when required Ideal when troubleshooting ...

Page 6: ...iveDOCK Extreme Mobile Terminating Describes an incoming call being answered by the DriveDOCK Extreme Extreme The Iridium Extreme Satellite Telephone The symbol mark and logos are owned by the respective companies of which the symbol follows Any use of such marks by BEAM Communications is under license Other trademarks and trade names are those of their respective owners RF Radio Frequencies AT At...

Page 7: ...ddy Card Optional Accessories The following optional accessories are available for your DriveDOCK Extreme BEAM Privacy Handset Kit RST755 Intelligent Handset RST970 WHIP Antenna RST714 Mag Mount Antenna RST715 Bolt Mount Antenna RST720 Dual Mode Whip Antenna RST706 Dual Mode Mag Antenna RST705 Active Antenna RST740 Man Down Kit RST410 Cable kits See your service provider for pricing and availabili...

Page 8: ...edonthePCconnectedtothe DriveDOCK Alert Loop To configure the alert loop remote distress button functionality on your DriveDOCK Extreme you must first install the Eagle Configuration Tool software which also includes the specific BEAM USB drivers Other resources available online Advanced Configuration inbuilt to Eagle Quick Start Guide Manual Iridium Direct Internet Antenna Installation Guide AT C...

Page 9: ... personal injury and or equipment damage Please consult your supplier if you have any further questions WARNING DONOTopenequipment Therearenouser serviceablepartsinside If a DC power supply is to be used its output must comply with the Safety Extra Low Voltage SELV requirements of IEC60950 All connectors must only be connected to equipment ports which comply with the Safety Extra Low Voltage SELV ...

Page 10: ...tal powders any other area where you normally would be advised to turn off your vehicle engine Safety Iridium Transceiver Extreme Your Extreme handset is a low power radio transmitter and receiver When it is ON it receives and also sends out radio frequency RF signals NOTE Refer to Iridium Extreme Phone Manual for additional Information The Iridium Extreme handset has a transceiver which is design...

Page 11: ... in excess of that established by the international standards detailed above As a precaution please maintain the maximum body distance possible from the antenna during call transmission WARNING ROAD SAFETY COMES FIRST Donotuseahand heldcellularterminal satellitephoneormobile whendrivingavehicle unlessitissecurelymountedinaholderfor speakerphoneoperation Beforemakingacallwithahandheld terminal sate...

Page 12: ...he potential for interference Should turn the phone OFF immediately if there is any reason to suspect interference is taking place Other Medical Devices If you use any other personal medical device consult the manufacturer of your device to determine if it is adequately shielded from external RF energy Your physician may be able to assist you in obtaining this information Turn your phone OFF in he...

Page 13: ...r bag inflates with great force Do NOT place objects including both installed and portable wireless equipment in the area over the air bag or in the air bag deployment area If in vehicle wireless equipment is improperly installed and the air bag inflates serious injury could result Posted Facilities Turn your phone OFF in any facility where posted notices require such as hospitals and on board air...

Page 14: ... Interfaces to BEAM s MyBuddy Extreme PANIC ALERTS Option of additional wired alert buttons Interfaces to BEAM s MyBuddy Extreme Supports Iridium Extreme SOS INTEGRATED BLUETOOTH Bluetooth in built in cradle Supports Bluetooth voice connection IN BUILT RINGER In built ringer for enhanced ring indication VOICE DATA SMS SBD Supports all Iridium voice data SMS SBD services PRIVACY HANDSET Optional Su...

Page 15: ...lligent compact docking station specifically designed for the Iridium Extreme satellite handset DriveDOCKExtremeallowstheExtremehandsettobeusedinavehicle enabling qualityhands freecallswithechocancellationandnoisereductionsupport DriveDOCK Extreme has an in built Bluetooth for voice connectivity The DriveDOCK Extreme supports tracking for periodic location messages or SOS alert reporting as config...

Page 16: ...rack button when enabled then initiates a command for the Iridium Extreme Handset to send a Quick GPS message Please ensure that the Quick GPS settings in the handset are correct before using this feature Alert The DriveDOCK Extreme will trigger the emergency SOS function of the Iridium Extreme handset when there is a break OPEN in the alert loop wires Please ensure that the SOS settings in the ha...

Page 17: ...dset port 6 Privacy handset 7 Status LED 8 Iridium connector 9 GPS connector 10 Horn alert BLUE 11 Alert loop IN BROWN 12 Alert loop OUT GREEN 13 Input Power 4 way microfit 14 Speaker connector 15 Mic Connector G R E E N B R O W N B L U E DriveDOCK Extreme PRESS 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 ...

Page 18: ...s to allow airflow and ensure there are adequate clearance for cables Ensure the handset can be easily reached for normal operation Routing Cables for vehicle installations If your vehicle is equipped with wiring troughs in the doorsills use them to simplify cable installation and to provide maximum protection for the cables If wiring troughs are not available route cables according to these guide...

Page 19: ...round point on the vehicle chassis or at the battery If you must attach the negative primary power wire directly to the negative pole of the battery you may optionally insert a 10 amp fuse not included into the ground 0V line Failure to insert a fuse can cause equipment to overheat IF a wiring fault exists Many parts of a vehicle can produce electrical noise that interferes with the electrical rad...

Page 20: ... ordered as extra option 7 Connect the DC power cable to the DriveDOCK Extreme 8 Configure Horn Output Audio system Mute optional 9 Configure Bluetooth optional 10 Configure Tracking Alert optional When selecting a location for the DriveDOCK Extreme consider these guidelines Ensure the mounting surface is strong enough to support the cradle Allow enough room so that you can easily insert the Extre...

Page 21: ...on a table as required 1 Attach one pivot base to the rear of the DriveDOCK Extreme using the M4 screws and washers supplied 2 Secure the second pivot base to the location you have selected for mounting the DriveDOCK Extreme screws shown not supplied 3 Use the interconnecting arm of the RAM mount to secure the DriveDOCK Extreme to the pivot base and tighten into the desired location firmly using t...

Page 22: ...ithforceonthecablesfromtherearoftheDriveDOCK Extreme Installstrainreliefclampingfortheantennacableswhere requiredtopreventdamagetotheDriveDOCKExtreme CorrectinstallationoftheantennaisavitalpartoftheDriveDOCK Extremesystem toensurereliablefunctionality anddrop freecalls Use only quality low loss antenna cabling and ensure that the cable s and connectors to the antenna provide no more than 3dB atten...

Page 23: ...ency function is NOT required If connected and tracking is enabled position or location information will be shown on your tracking messages and alert messages The GPS connection provides a 3 3V source if an active GPS antenna is used Install the GPS antenna in the appropriate location and then connect it to the SMA female connector on the antenna cable coming from the rear of the DriveDOCK Extreme...

Page 24: ...Install the external alert button optional DriveDOCKExtremeprovidesanadditionalcablepair BROWN GREENwires fromitsrearcableloom knownastheBEAMalarmloop Thisprovidesawireloop whenconnectedtoanypassivetypeofNormallyCLOSEDbutton relay orreed switchinwhichtheactionbreakstheloop OPEN toactivatethealarmstate The wires are 1 5 meters long but can be extended up to 50 meters The alarm loop can support mult...

Page 25: ...ach the handset cup to the mounting plate in the desired left or right orientation 3 Place the spacer into the circular cavity in the rear of the Dock Using the longer M4x20 screws provide in the kit secure the mounting plate between the Dock and the RAM base The shortest M4x8 screw to secure to the back of the Dock and the 3 x M4x12 screws to secure the cup with the washer and nut bolt behind the...

Page 26: ...rcuits to control the ON OFF status of the DriveDOCK Extreme in synchronization with a vehicles operation By default the DriveDOCK Extreme will stay on for 20 minutes after this input is switched off and if a call is in progress while this occurs the DriveDOCK Extreme will stay on for 20 minutes after the call is terminated Please follow the steps below to connect the DC power cable to the vehicle...

Page 27: ... connected to the RED wire 6 Once all the components have been installed connect the 4 way Microfit connector to the DriveDOCK Extreme and turn the DOCK on Wiring for a Marine Application When installed in a marine application using the DC power cable the YELLOW wire can be wired to a suitable panel switch which will allow the DriveDOCK Extreme to be turned off when not in use RED Vin 9 to 32VDC B...

Page 28: ...iveDOCK will stay on for 20 minutes after the key ignition is turned OFF This is to avoid the horn buzzing on an incoming call while the vehicle is being driven If the horn output needs to be ON all the time when the key ignition is OFF the DriveDOCK can be configured to ignore the key ignition input via the Eagle If the horn output needs to be ON when the key ignition is ON the DriveDOCK can also...

Page 29: ...devices are successfully paired the Bluetooth LED on the cradle will change to solid blue 5 Bluetooth can be turned ON with a single press and OFF by pressing and holding the Bluetooth button for 2 seconds on the cradle The cradle will sound a single 1 beep when turning off Once paired the DriveDOCK Extreme will automatically connect to this device every time the DriveDOCK Extreme powers up You ma...

Page 30: ...th an open loop condition To avoid false triggering be sure to have the normally closed button wired into the alert loop before applying power Initiate a Quick GPS tracking message When the TRACK button of the DriveDOCK is pressed the Extreme Handset will attempt to send a Quick GPS message according to the settings of the Extreme Handset Refer to Track Button LED operation for further information...

Page 31: ...l 2 Place a fingernail coin screwdriver in the slot and push the infill towards the centre of Dock Insertion a Locate the Battery Infill in the base of the Dock b slide the Infill into the right side of the Docking area till it Clicks into place 1 2 a b Ten Ce n t s T e n C e n t s T e n C e n t s T e n C e n t s T e n C e n t s T e n C e n t s Ten Ce n t s T e n C e n t s T e n C e n t s T e n C ...

Page 32: ...pen the cover and move it to the back of the handset securing it to the two rear retaining features 2 Press down the latch button and then gently rotate it up to open the latch then place the Iridium Extreme handset into the DriveDOCK Extreme 3 Lift the latch back over the handset or until it Click s into place CLICK ...

Page 33: ... handset first press down on the latch button and then rotate the latch up and away from the handset The handset can now be slid up and out of the DriveDOCK Refit the accessory connector cover to maintain the IP rating of the Iridium Extreme handset ...

Page 34: ...m Operation of the DriveDOCK Extreme Starting Up 1 Retract the antenna into the Extreme handset 2 Place the Extreme handset into the DriveDOCK Extreme as per instructions Docking Undocking on page 32 3 If using the yellow accessory input wire switch the vehicle ignition to ACC or ON position The DriveDOCK Extreme will automatically power up followed by a single beep The Extreme handset will then s...

Page 35: ...he one minute the cradle will try again to connect with the Extreme Handset If it still fails the cradle will follow the above sequence however for a 10 minute duration of Charge Only Mode One common cause for connection failure is a flat Extreme battery which prevents the Extreme Handset from being turned on in the cradle The one minute and ten minute charge cycle will resurrect the battery and o...

Page 36: ... Extreme handset whilst it is docked and being charged it is ideal for the ambient temperature to be approximately 10 C below the 45 C upper limit for the handset to charge the battery whilst docked If the battery temperature exceeds this limit then the Extreme may cease charging until the temperature is reduced NOTE Pleaseallowfortolerancevariationofthecutofftemperatureinthe Iridiumbattery Ensure...

Page 37: ...g orange to indicate the Privacy handset is being used To return the call back to hands free mode place the Privacy handset back in its cup B During a handsfree call you may transfer the call to the optional Intelligent handset by taking the Intelligent handset out of its cup This automatically directs the call audio to the Intelligent handset The Ring LED on the cradle will start flashing orange ...

Page 38: ...to the Bluetooth headset During the call the Bluetooth LED will flash slowly in blue 3 Press the red key on the Extreme handset to terminate the call Options A During a call you may transfer the audio to the optional Privacy or Intelligent handset by removing it out of its cup This automatically directs the call audio to the Privacy Intelligent handset To return the call back to the Bluetooth head...

Page 39: ...y handset from its cup 2 Dial the phone number using the full country code on the Extreme keypad whilst docked Press the green button 3 A beep sound should be heard from the handset and a message is displayed on the Extreme to indicate a call is in progress 4 Once the call is connected the Ring LED will flash in orange to indicate the Privacy handset is in use 5 Press the red key on the Extreme ha...

Page 40: ... microphone if the Intelligent handset is returned to its cup To return the audio to the Intelligent handset remove it from its cup B During call you may transfer the call to the optional Bluetooth audio headset if connected by a single short press of the Bluetooth button on the cradle This automatically directs the call audio to the Bluetooth device The Bluetooth LED will start slow flashing in B...

Page 41: ...a call Press the Mute button on the face of the DriveDOCK Extreme a RED LED will illuminate the Mute button to confirm that the DriveDOCK Extreme is muted 2 To exit the Mute mode press the mute button once Ringer Selection The DriveDOCK Extreme has an internal ringer that sounds during an incoming call The ringer can also be directed to the external speaker The ring tones can be changed by a press...

Page 42: ...ation options of Tracking Quick GPS message and Alert messages is managed by the Iridium Extreme handset Send Tracking Position In order to send a tracking message the following conditions must be fulfilled 1 Tracking LED is solid GREEN Track button is enabled 2 The Quick GPS feature must be configured in the Extreme handset 3 The Iridium Extreme handset is registered with the Iridium network 4 Th...

Page 43: ...sec off at the loudest volume Once triggered a countdown will appear on the screen of the Iridium Extreme The user will have 20sec to press the right soft key labelled CANCEL to stop the Emergency Mode if initiated accidently To trigger a second alarm the alarm loop needs to be reconnected and then broken again NOTE The Alert Loop externally wired distress button MUST be configured in the Eagle be...

Page 44: ...duce disconnection tones from its internal ringer and turn off the Extreme Handset Please note that the DriveDOCK will enter the SLEEP mode straight away if there is no Extreme Handset docked The DriveDOCK will return to the RUN mode when one of the following wake up events is enabled and occurs 1 Ignition ON 2 Alert loop is disconnected 3 Connecting to a USB host via the mini USB port In SLEEP mo...

Page 45: ...l silence the Ringer A beep will sound indicating the increased decreased ring tone volume of the external or internal speaker whichever is currently set by the Ring Bell button Brightness Mode Increase decrease the LED intensity All Button LEDs will be increased decreased with each press Brightness dual button simultaneous press 2 seconds Out of Call Enter LED brightness change mode Then Press UP...

Page 46: ... in Call Transfer the audio to the Bluetooth device LED changes from Solid BLUE to SLOW FLASHING in BLUE Bluetooth Device being Used in Call Transfer the audio to HF mode or Privacy Intelligent handset if activated LED changes from Slow Flashing to solid BLUE Single Press 1 5 sec until 1 beep sounds Bluetooth function is ON Turns OFF Bluetooth function LED turns OFF Single Press 5 sec until 2 beep...

Page 47: ... tracking message is to be sent Single Press 5sec until 2 beeps sound Enables Disables Track button LED Solid GREEN is enabled LED OFF is disabled This action is optional and only when tracking for your Extreme Handset is configured and activated Using the Track button only initiates the command to send a Quick GPS message check that the Extreme Handset is configured correctly A beep will only sou...

Page 48: ...ILLUMINATED Connected with a paired BT device Ready for accepting incoming call or switch to an active call N A FLASHING fast Searching a paired BT device N A FLASHING slow BT device is being used in a call N A ALTERNATING Bluetooth in Discovery Mode Blue Orange Bluetooth in Discovery Mode Blue Orange OR BLUE ORANGE FLASHING slow N A Error Mode Check Error log codes in Eagle ALL BUTTONS BLUE ORANG...

Page 49: ...rt LED brightness adjustment mode FLASHING slow Voice Call in progress N A Data Call in progress DCD active Enter Exit LED brightness adjustment mode ALTERNATING Slow RED YELLOW DPL communication or PCM Clock problem YELLOW GREEN Short circuit on Alert Loop output or Horn alert Audio system mute output RED YELLOW GREEN System Error see Log in Eagle The Arrow buttons will also flash ORANGE in this ...

Page 50: ...it Switched Data CSD Short Burst Data SBD and Short Message Service SMS communication when services are provisioned Access the internet via Iridium Direct Internet 3 or through a Dial Up connection NOTE Learn more about Data Services available at www beamcommunications com Using the USB Data Port When the Extreme handset is docked in the DriveDOCK Extreme cradle its USB data function is available ...

Page 51: ...ollowing operating systems Windows XP SP3 or above Windows Vista 7 You can download the Windows driver for the DriveDOCK Extreme from http www beamcommunications com support Please note that Iridium only supplies Direct Internet 3 software for the Microsoft Windows based operating system After the driver is successfully installed two new serial ports should appear in the Ports COM LPT section of t...

Page 52: ...U AT Command Reference document for more details on the AT commands supported by Iridium www beamcommunications com support iridium The document is located under Common Resources then Iridium AT command guide The following AT commands are affected AT COMMAND CRADLE DEFAULT STATUS LIMITATION AT IPR 6 0 Auto baud is permanently disabled with the default baud rate set to 19200 ATEn 1 Echo is on perma...

Page 53: ...Indicates the keypad is locked 5 Indicates SOS button and Emergency Mode has been activated 6 Signal Strength 7 Network SIM status 8 Date 9 Real Time 10 Left and right soft key functions Menu Components 11 Menu Title 12 Black bar scrolls up and down when using the 2 way nevi key 13 Menu Options 14 Arrow indicates to scroll up or down for additional options 15 Left and right soft key functions Regi...

Page 54: ...een PIN 2 Blocked When the PIN2 number has been entered incorrectly three times in a row the phone automatically blocks the PIN To unblock the PIN2 enter the PUK2 code for the phone by entering 052 from the main screen Registered Your phone is now registered with the network Searching for network The phone is attempting to establish communications with the satellite network This message appears wh...

Page 55: ... to see the entire sky from approximately 8 degrees above the horizon Nearby tall buildings or similar structures heavily leafed trees and mountains can all degrade performance as they block the signal between the antenna and the satellites Having a completely open view of the sky plays a very important role in maximising performance as the Iridium satellites cross the sky from North horizon to So...

Page 56: ...nnas and broadcasting devices are located within close proximity to each other Symptoms of RF Interference Symptoms of RF interference often resemble those that arise when an Iridium phone is being operated with an obstructed view of the sky Some of these symptoms include erratic or no signal strength indication dropped calls or warbled or otherwise distorted voice These symptoms may be intermitte...

Page 57: ... CDC Serial profile Alarm Alert Loop 1 input 1 output Alarm Mode Normally Closed Loop IN to OUT Up to 50m cable run multiple buttons in series Brown wire is Input Green wire is Output Power Cable 4 way Microfit socket Vin Red wire 0V GND Black wire and ACC On Off Sense Yellow wire 9 32VDC tolerant ACC sense High 1 7V DC Low 0 0V 5V DC Horn Output Audio System Mute Blue wire on the cable loom Open ...

Page 58: ...C Operating Humidity Range 85 RH non condensing Storage Temperature 35 C to 85 C Weight Dock Only 0 48kg 1 06 lbs EMC Compliance EN301489 1 20 RoHS Full compliant RoHS Directive EU 2002 95 EC All 6 substances WEEE For EU countries this product must be collected separately from household waste as defined in each region This product must not be discarded together with household waste Flame Retardant...

Page 59: ...59 Cradle Dimensions DriveDOCK Extreme Dimensions in millimeters 75 9 212 0 26 4 82 8 ...

Page 60: ...60 DriveDOCK Extreme Dimensions in millimeters with optional Privacy Handset attached 167 6 212 0 26 4 77 9 ...

Page 61: ...Service section for more details Check if there is a valid SIM card in the Extreme handset Remove the Extreme handset from the DriveDOCK and test it on its own Make sure the Extreme is docked correctly Refer to the section Docking Undocking Extreme Handset for more details Q3 The Extreme handset in the DriveDOCK keeps re booting about every 20 minutes A Please check if the Extreme handset is regis...

Page 62: ... a constant power source in the vehicle e g 12 24VDC Q7 A call is established using the privacy handset but the other end party B cannot hear my voice A CheckiftheMuteLEDisillustratingred Ifso themutefunctionisenabled PresstheMute buttononcetodisablethemute CheckiftheBluetooth LEDisflashingblueat1 5secondonand1 5secondoffrate Ifso theDriveDOCKiscurrentlyconnectedtoapreviouslypairedBluetooth device...

Page 63: ...by BEAM Communications to the Customer BEAM Communications will repair or replace at our option any defective product provided that our analysis and or inspection discloses that such defects developed under normal and proper use 4 This warranty does not extend to goods subjected to liquid or particulate ingress extreme humidity misuse neglect accident or improper installation or to maintenance or ...

Page 64: ...MERICAS tel 1 954 376 5062 EUROPE tel 44 208 144 1405 fax 44 208 289 3542 Sales sales beamcommunications com General info beamcommunications com Support support beamcommunications com www beamcommunications com AFRICA ASIA AUSTRALIA EUROPE MIDDLE EAST NORTH AMERICA SOUTH AMERICA ...

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