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Webcam not 

working on some 

video apps

•  Some applications including Skype use a different camera 

by default. Go to the video settings on the app and select 
the correct camera as the video resource.

•  Some applications require enabling from the Chrome 

browser. Go to Settings > Search Camera > Site Settings 
and select the applications you want to enable and change 
the camera permissions to “allow”.

•  Ensure the USB cable is connected to the USB port of your 

laptop/computer

Webcam not 

recognised by 

operating system

•  After connecting the USB cable to the USB port of your 

laptop/computer, go to: Control Panel > System and 
Security > System > Device Manager. 

Product Overview

Have you got everything?

Operation

A. Full HD Webcam
B. Lens Cover
C. USB Cable

Mounting the Webcam

•  Open up the mounting base of the webcam.
•  Mount onto the edge of your monitor/display, ensuring that the mounting 

base is flush with the back of your monitor. Adjust the angle of the 

webcam to your desired direction.

A. USB Port (back of webcam) 
B. Microphone
C. Camera lens
D. Mounting base

FRONT VIEW

Troubleshooting

User Guide

Model: ABTWPDQ-0222-W

Full HD Webcam

A

B

D

C

D. User Guide

E. Warranty Certificate

Connect to Computer

•  Plug in the supplied USB cable to the USB port on the back of the webcam, 

and the other end to a USB port on your PC/laptop.

•  Once connected, the webcam will automatically start installing. It will take 

around 1 minute. To ensure the webcam has been installed successfully, on 
your PC/laptop:

For Windows:

•  Go to Computer Management > Device Manager > Cameras  

 

and “ABTWPDQ-0222-W” should appear. 

For MacOS:

•  Go to Applications > Photo Booth and “ABTWPDQ-0222-W” should appear. 

Your webcam is now ready to use. When using the webcam for video calling, 
ensure that both you and the other party have:

•  Speaker on headset
•  Microphone
•  Internet connection

Nearly done! Just a bit more on the other side of this page...

D

E

F

C

A

B

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