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This document provides the instructions for replacing the Avid VideoRAID ST chassis. The
process requires you to remove your SATA hard disk drives from your current chassis and
re-install them in the new chassis. Even if you are not currently experiencing any problem
Avid encourages you to replace the chassis at your earliest convenience to avoid a potential
problem affecting your data or performance.
You need to return your original VideoRAID ST chassis to Avid using the packaging that
came with the replacement chassis. Specific return instructions are included with your
replacement chassis, and will vary by location.
Issue Description
Avid learned of a SAS connector tolerance issue with all VideoRAID ST systems shipped
prior to September 5, 2008. The problem is sporadic and potentially significant, as it impacts
connectivity between the hard disk drives and the SAS cables they connect with, in the
VideoRAID ST. Therefore, Avid has provided you with this warranty exchange of the
VideoRAID ST chassis.
Units That Have Not Been Opened
If your VideoRAID ST has never been set up, remove the chassis from the box (the drives
ship uninstalled) and put the replacement chassis in its place. Return the original chassis to
Avid. When you are ready to setup the VideoRAID ST follow the standard instructions
include in the
Avid VideoRAID ST Setup and User’s Guide
.
Avid
®
VideoRAID
®
ST
Chassis Replacement Instructions
