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AVG 8.5 Anti-Virus Network Edition © 2009 Copyright AVG Technologies CZ, s.r.o. All rights reserved.

Document revision 85.3 (23. 7. 2009)

Copyright AVG Technologies CZ, s.r.o. All rights reserved.
All other trademarks are the property of their respective owners.

This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, Copyright (C) 1991-2, RSA Data Security,
Inc. Created 1991.
This product uses code from C-SaCzech library, Copyright (c) 1996-2001 Jaromir Dolecek <[email protected]>
This product uses compression library zlib, Copyright (c) 1995-2002 Jean-loup Gailly and Mark Adler.

AVG 8.5 Anti-Virus Network Edition

User Manual

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Summary of Contents for ANTI-VIRUS 8.5

Page 1: ...e the property of their respective owners This product uses RSA Data Security Inc MD5 Message Digest Algorithm Copyright C 1991 2 RSA Data Security Inc Created 1991 This product uses code from C SaCzech library Copyright c 1996 2001 Jaromir Dolecek dolecek ics muni cz This product uses compression library zlib Copyright c 1995 2002 Jean loup Gailly and Mark Adler AVG 8 5 Anti Virus Network Edition...

Page 2: ... 8 5 Anti Virus Network Edition Installation 16 2 1 Components Overview 16 2 1 1 AVG Admin Server Deployment Wizard 16 2 1 2 AVG Network Installer 16 2 1 3 AVG Admin Console 16 2 1 4 AVG Admin Lite 16 2 1 5 AVG Admin Server 16 2 1 6 AVG Settings Manager 16 2 1 7 Server roles 18 2 2 Where to Install and Deploy 18 2 3 Language Selection 19 2 4 License Agreement 20 2 5 Installation Type 21 2 6 Enter ...

Page 3: ... from File 48 4 4 4 Select a Single Station 48 4 4 5 Select from Active Directory 60 4 5 Remote network installation final steps 63 4 6 Creation of AVG Installation Script 71 5 AVG Network Installer Wizard Advanced Mode 72 5 1 Welcome 73 5 2 Installation Method 74 5 3 Remote Network Installation 74 5 3 1 All Stations from the Domain 74 5 3 2 Enter an IP Range 74 5 3 3 Import Stations from File 74 ...

Page 4: ...116 6 4 2 Stations with AVG Firewall 116 6 4 3 New Stations 116 6 4 4 Filtering 119 6 5 Servers 119 6 5 1 UpdateProxy servers 119 6 5 2 E mail Servers 121 6 6 Scan results 121 6 6 1 Filtering 125 6 7 Events 125 6 7 1 Filtering 126 6 8 Notifications 126 6 8 1 Condition Tab 126 6 8 2 Message Tab 130 6 9 Graphic Reports 130 6 9 1 Report Templates 130 6 9 2 Report Schedules 130 6 9 3 Generated Reports...

Page 5: ...icense 154 10 1 6 Configuration copying 154 10 1 7 Scheduled Scans 168 10 2 Shared Firewall Settings 168 10 2 1 Setting Items as Mandatory 168 10 2 2 Virtual Adapters 168 10 2 3 Profiles 171 10 3 AVG Admin Server Settings 171 10 3 1 General tab 171 10 3 2 DataCenter tab 171 10 3 3 UpdateProxy tab 171 10 3 4 E mail tab 180 10 4 Connection String 180 10 5 Proxy Server 182 10 6 AVG Admin Console 182 ...

Page 6: ... 12 AVG DataCenter 213 12 1 Maintenance 213 12 2 Password protection 214 12 3 Converting the AVG DataCenter to a Different Database 214 12 4 Web Interface 215 13 AVG Managed Update 223 14 Updates 223 14 1 General Information 223 14 2 Update within the Local Network 225 15 AVG Admin Server for Linux Beta 226 15 1 Installation 226 15 1 1 Firebird Database Installation 226 15 1 2 AVG Admin Server 8 5...

Page 7: ... are not familiar with the AVG User Interface and AVG advanced Firewall settings we strongly recommend that you download all relevant guides in advance from the http www avg com website Downloads section You can also use context help which is available through the application to get the requested information 1 1 AVG Network edition scheme Please review the simplified scheme of AVG Network Editions...

Page 8: ...le uses the AVG Admin Server to approach the AVG DataCenter database and to centrally define stations settings and system parameters AVG stations approach the AVG Admin Server to read the setup parameters and to save their currently defined setting and scan results into the AVG DataCenter AVG Admin Server also works as a local update source If you deploy UpdateProxy role to multiple servers you ca...

Page 9: ...local network This remote installation is secured by the AVG Network Installer Wizard a program for direct remote installation and or creation of an installation script that makes it possible to run the Setup installation program on all remote network stations Centrally controlled updates All AVG stations in the network can be updated centrally using the AVG Admin Console Server roles AVG 8 5 Anti...

Page 10: ...ty it is possible to install and deploy only the AVG Admin Lite for installation scripts generation only In addition to all standard features AVG 8 5 Anti Virus Network Edition may contain the following components support configuration available directly from the AVG Admin Console o Anti Spam protection o Anti Spyware protection o Firewall protection o Web Shield protection o LinkScanner protectio...

Page 11: ...ium MS Windows 2008 Server MS Windows 2008 Server x64 Edition Windows Vista 32 64 bit all editions The AVG Admin console AVG Admin Server and related components are supported in the following operating systems Windows 2000 Professional SP4 Security Rollup Pack Windows XP Professional SP2 Windows XP Home SP2 Windows Server 2000 SP4 Update Rollup Pack Windows Server 2003 SP1 Windows Server 2003 x64 ...

Page 12: ...you experience any problems with the remote administration installation connection even after reviewing the chapters below please try to find the proper answer in the FAQ Frequently Asked Questions located at www avg com 1 6 1 Ports to be allowed on stations For individual stations in your network that use a personal firewall you will probably need to allow certain ports and set specific system fe...

Page 13: ...haring for Microsoft Networks is installed on the remote station If you are using Windows 2000 or XP you can find the settings under Start Settings Network connections In the properties window of the Network connections tick the File and Printer Sharing for Microsoft Networks If you cannot see such an item then it is probably not installed yet In this case please contact your station administrator...

Page 14: ...For basic communication between the AVG Admin Server and the AVG stations and the AVG Admin console you need to allow TCP port 4158 predefined by default This port can be changed in the AVG Admin Server configuration and in the AVG User Interface on the station via upper menu Tools Advanced Settings Remote Administration TCP Port 6051 This port is used for direct messages from AVG Admin Server to ...

Page 15: ...dition 2009 Copyright AVG Technologies CZ s r o All rights reserved 1 7 Migrating Stations From Previous Version The migration of one AVG DataCenter to another is described in the How to Migrate stations from to different DataCenter ...

Page 16: ...unched using the exe file within the AVG Admin directory on the installation CD Also the latest installation package can always be downloaded from the AVG website at www avg com in the Downloads section Before installing AVG Remote Administration visit the AVG website and check for the latest installation file 2 1 Components Overview Below you will find brief overview of all components 2 1 1 AVG A...

Page 17: ...mote Control Communication Library component is properly installed on all stations connected to the AVG Admin Server AVG DataCenter supports one embedded and several standalone commercial SQL database systems You will be able to choose specific database system during deployment process AVG Admin Deployment Wizard starts after installation 2 1 6 AVG Settings Manager The AVG Settings Manager is a to...

Page 18: ...ver roles For example the AVG DataCenter role can be deployed to some central server in your network If your network or number of stations is large you can deploy the ProxyServer role to multiple servers across the network to achieve load balancing and adequate bandwidth usage Also the AVG Admin Console central application for administration of your stations can be installed to a different station...

Page 19: ... s r o All rights reserved 2 4 License Agreement This dialog window offers the full wording of the AVG 8 5 Anti Virus Network Edition license agreement To approve press the Accept button Otherwise press the Don t accept button and the installation process will be cancelled ...

Page 20: ...i Virus Network Edition 2009 Copyright AVG Technologies CZ s r o All rights reserved 2 5 Installation Type In this dialog select which type of Remote Administration you wish to install You have the following options ...

Page 21: ...ice installs the product with simplified wizards that contain predefined settings for UpdateProxy role only The AVG Network Installer Wizard allows only simple script generation No console for administration will be installed and no AVG DataCenter will be deployed You can find more information on the Lite Installation in the AVG Admin Lite Chapter 2 6 Enter license number In this dialogue enter yo...

Page 22: ...ress the Next button If you specified a directory different from the default one and the specified directory does not exist a new dialog will pop up asking you whether you want to create the directory To confirm creating the directory press the Yes button 2 8 Component Selection The new dialog window asks you to select those AVG 8 5 Anti Virus Network Edition components you want to install does no...

Page 23: ... rights reserved Note If you want to use Graphic reports install the component on the computer where you install AVG Admin Server and on each computer where you install AVG Admin Console Graphic reports are generated by the AVG Admin Server and can be viewed by the AVG Admin Console ...

Page 24: ...s components were installed successfully Press the OK button to finalize the installation If the installation went through correctly one of the following Wizards will launch automatically depending on your previous choices during installation process AVG Admin Deployment Wizard This Wizard will start automatically if you chose Full or Custom installation in the Installation type dialogue For more ...

Page 25: ...e the AVG Admin Deployment Wizard Lite chapter Note You must go through this wizard in order to make AVG 8 5 Anti Virus Network Edition function properly Note If an error occurred during the installation process or the installation failed an error dialog appears In that case switch to your TEMP directory with the avg8adm log file and send the file to our technical support department for further an...

Page 26: ...u through the configuration process for the AVG DataCenter database on a selected database engine Using the wizard you can also configure the AVG Admin Server in order to mirror the AVG updates in a local network The wizard leads you through the configuration process in a few steps listed in the following summary Note Navigation in the wizard is as usual The Back button takes you one step back in ...

Page 27: ...y roles Before you deploy AVG 8 5 Anti Virus Network Edition roles to your server you may need to consider the following You can deploy the UpdateProxy role to more than one server and distribute updates from different sources to avoid your server overloading or having bandwidth issues The allocation of servers depends on your network size and your server and network specifications Generally speak...

Page 28: ...reen text If this is not your first run and everything seems to be correct i e up to date with no warnings or errors there is no need to go through the configuration process again unless you wish to change something If there is a configuration problem you will be briefly informed about the reasons and the information will be highlighted in red text In such cases you need to go through the whole wi...

Page 29: ...chapter UpdateProxy role Serves as a proxy server for downloading and distributing updates to your stations If you choose to install this role only proceed to the UpdateProxy role chapter If you select both options proceed to the DataCenter Role chapter 3 4 DataCenter Role If you have selected in the Current state of AVG Admin Server step see chapter Role Selection the DataCenter Role one of the f...

Page 30: ...t case you will experience these two options Keep existing DataCenter database This option will leave the database untouched Select this option if the database version is up to date and you need to preserve its contents Create new empty DataCenter database Select this option to create completely new database the originally stored data will be lost We strongly recommend to backup the DataCenter dat...

Page 31: ...Z s r o All rights reserved This option will update the database to the current version Select this option if you need to preserve the database contents Continue to choose a proper database engine this dialogue will not appear if you decided to keep your existing database ...

Page 32: ... Anti Virus Network Edition installation Microsoft SQL Server 2005 Express Edition A reduced version of the Microsoft SQL Server it can serve up to 1000 stations The product is not a standard part of AVG 8 5 Anti Virus Network Edition Its usage is not limited by any commercial license Microsoft SQL Server 2000 2005 This engine can serve over 1000 stations in large networks It is not a standard par...

Page 33: ...ort the contents of the previously exported AVG DataCenter into the newly chosen database type 3 4 1 Firebird If you have selected the Firebird option there are no further settings needed and you can proceed to the next step Data Import 3 4 2 MS SQL Server 2005 Express Edition Choose whether you want to install the AVG DataCenter on a new instance of Microsoft SQL Server or to configure an already...

Page 34: ...alled Instance name refers to a particular SQL Express Edition installation if there is more than one instance installed on the station Administrator s username predefined automatically you do not need to change it Administrator s password password for the database administrator Database name shows predefined database name Username type in a preferred new login name for the database to be used for...

Page 35: ...computer yet and that you will need to install it now In order to install SQL Server 2005 Express Edition properly you need to download and install Microsoft NET Framework version 2 0 or higher You can download it from the Microsoft website see below Note We recommend that you uninstall any previous Beta Preview versions of SQL Server 2005 Visual Studio 2005 and the NET Framework 2 0 before instal...

Page 36: ...f such a command For correct installation please copy the string displayed in your specific Wizard window As soon as the MS SQL Server 2005 Express installation is finished continue to the next step Data Import by pressing the Next button 3 4 3 MS SQL Server Fill in the following information Computer name defines the name of the server on which the SQL Server 2000 2005 is installed Instance name r...

Page 37: ...r the database administrator must be filled in Database name shows predefined database name Username type in a preferred new login name for the database to be used for AVG Admin Server connection User password type in a preferred new password for the database to be used for AVG Admin Server connection Press the Next button and continue to the next step Data Import 3 4 4 Oracle Fill in the followin...

Page 38: ...er name must be filled in Administrator s password password for the database administrator must be filled in Instance name refers to a particular Oracle installation if there is more than one instance installed on the station Username type in a preferred new login name for the database to be used for AVG Admin Server connection User password type in a preferred new password for the database to be ...

Page 39: ...l files for import are stored If you are currently upgrading from the former 7 5 version you can import your AVG DataCenter 7 5 data in this dialogue For more information please consult Importing Stations and Settings from AVG DataCenter 7 5 chapter Confirm your choice by clicking the Next button Note AVG Admin Server creates by default automatic database backups to the following folder C Document...

Page 40: ...ier differentiation 3 5 UpdateProxy role This dialogue will appear if you chose to deploy the UpdateProxy role in the Role Selection dialogue You must choose a folder into which the update files will be downloaded and stored If the folder does not exist you will be asked if you want to create it Click this button to select the folder Once finished click the Next button to continue ...

Page 41: ...oaded by AVG Admin Server for further distribution If you are unsure about these settings we recommend keeping the default configuration If you need to change any of these servers you have the following options Press the Add button to define additional update server Enter a name into the Server field and the complete server address into the URL field including http prefix and port number if other ...

Page 42: ...ty i e updates are first downloaded from this server If you need to change the order simply use the following buttons to do so Move Up to move a selected server up Move Down to move a selected server down Once finished click the Next button to continue In this dialogue you have the option to add the currently deployed AVG Admin Server URL into the list of update servers applicable for station sett...

Page 43: ... group If you choose this option you will need to select a group name and optionally its description too New stations the currently deployed AVG Admin Server URL will be saved to the New stations group settings Note You can only use one option from the drop down menu The list of update servers will be updated according to you choice In the list of update servers check which server s you would like...

Page 44: ...ton to close the Wizard The AVG Admin Server will then be started To immediately start installing AVG to remote stations navigate to the AVG Network Installer Wizard chapter for more detailed information Related topics AVG Network Installer Wizard Basic Mode AVG Network Installer Wizard Advanced Mode for more experienced users Connecting Stations to AVG DataCenter Migrating stations from to differ...

Page 45: ...n in the Basic mode recommended for most users This chapter describes the Basic mode which is intended for users who prefer the easiest method for configuration and installation The installation will include AVG information and parameters needed for proper and comprehensive functionality 4 1 Remote Installation on Windows XP Home The installation process on stations with these operating systems is...

Page 46: ...ile available in the final step you can load the settings now by choosing the Load settings button To revert to the original settings preset by default press the Default settings button During the whole installation process you can decide to save the configuration progress at any time by pressing F2 key or CTRL S combination A new dialogue will appear allowing you to choose a configuration file na...

Page 47: ... installation script Remote network installation This option allows you to install AVG on stations available in the local network computers selected from the domain Active Directory according to IP ranges imported from a list etc You can also use this option for removing stations from a former AVG Datacenter and moving them to a new one Creation of AVG installation script This option allows you to...

Page 48: ...en transfer the AVG installation files and process the installation accordingly Before you proceed please review the network requirements and exceptions regarding remote AVG installation You can find more detailed information on the ports settings in the Network Requirements chapter The remote installation is not automatically possible on stations with Windows XP Home Please see the Windows XP Hom...

Page 49: ...e AVG installation package type in the full path to AVG installation package or use this button to select the proper folder If you have not downloaded the package yet click the Download button and use the wizard to download the installation file for you into the selected folder You can view the download progress above the Download button Proxy settings button If you need to use a proxy server to c...

Page 50: ...tring into the AVG DataCenter connection string field If applicable also enter the Username and Password If you do not want to manage the stations via the AVG Admin Console simply uncheck this option Add new station into group If you prefer to automatically add new station s into a custom group you can choose the group name here Custom update server if you already have an existing update server th...

Page 51: ...tations from the domain this option will scan all stations available in your local domain Enter an IP range this option will allow you to choose a specific range of IP addresses Import stations from file a new dialogue will appear and you will be able to choose a file with a list of stations to be scanned Such a list can be generated from a previous version of AVG Remote Administration 7 5 The sou...

Page 52: ...owing the password The password is related to the AVG Agent service only and it does not influence any other remote station settings Mask password checkbox Selecting this option will prevent the password from being displayed on your computer s monitor Note The installation process on the station is hidden i e a logged user will not be able to interfere with the installation progress Warning AVG re...

Page 53: ...s available in the domain will appear According to the station state you have the following options Select all stations will select or unselect all stations in the list and the Install button will become active Select stations without AVG will select only stations that do not have AVG already installed or where AVG could not be detected Continue to the Remote network installation final steps chapt...

Page 54: ...fy the scanning range by entering the IP addresses here In the From field enter a starting IP address and in the To field enter an ending address Click the Add button to add the address range into the list To delete a range from the right list simply select the items you wish to remove and click the Remove button Once you finish selecting the IP ranges click the Next button to continue Once done t...

Page 55: ...ue to the Remote network installation final steps chapter and complete the remote installation process 4 4 3 Import Stations from File Note This option is usually used when migrating stations to another AVG DataCenter For more information on this topic see the Migrate Stations from to Different DataCenter chapter If you choose to install AVG remotely on stations selected from a file you will see a...

Page 56: ...ing options Select all stations will select or unselect all stations in the list and the Install button will become active Select stations without AVG will select only stations that do not have AVG installed or where AVG could not be detected Continue to the Remote network installation final steps chapter and complete the remote installation process ...

Page 57: ...install AVG remotely only on a single station the following dialogue will appear Click either the Computer name or IP address field and fill in the proper name or IP address Confirm your choice by clicking the OK button The process of checking the chosen station for an AVG installation will begin Once done the Station selection window will appear ...

Page 58: ...ion will allow you to add another single station Continue to the Remote network installation final steps chapter and complete the remote installation process 4 4 5 Select from Active Directory If your network is domain based you can choose to install AVG remotely on stations selected from the Active Directory A new dialog will pop up standard Windows dialogue for selecting stations You can choose ...

Page 59: ...ing options Select all stations will select or unselect all stations in the list and the Install button will become active Select stations without AVG will select only stations that do not have AVG installed or where AVG could not be detected Continue to the Remote network installation final steps chapter and complete the remote installation process ...

Page 60: ...ptions Refresh will reload the state of all stations in the list by scanning them again Retrieve the installation log this option will try to obtain the installation log from the station if available Note If AVG installation is successful the AVG Agent will be removed and therefore the installation log will not be possible to retrieve Export stations without AVG to a file this option will create a...

Page 61: ...te and other details Once you are ready to proceed click on the Install button to begin remote installation If you selected only some stations from the list AVG installation will be performed on these stations only Otherwise installation will be performed on all listed stations If your access rights are not sufficient for AVG Agent service installation on the remote station you will be asked for t...

Page 62: ...on was successful however it may take some time to process Once all your stations receive the installation files and the installation has begun on them you will be able to leave this dialogue by clicking the Next button Note You can later review recently installed stations from the AVG Admin Console either in the Stations New stations or in the group chosen during the Remote administration setting...

Page 63: ... settings at the very beginning Click Finish button to close the wizard 4 6 Creation of AVG Installation Script Selecting the Creation of AVG installation script option the wizard will create an installation script in a selected directory The content of the directory can then be used for installation from CD network folder or copied directly to a station This option does not offer the possibility ...

Page 64: ...64 AVG 8 5 Anti Virus Network Edition 2009 Copyright AVG Technologies CZ s r o All rights reserved The first step contains an overview of this option Click Next to continue ...

Page 65: ...VG installation package type in the full path to the AVG installation package or use this button to select the correct folder If you have not downloaded the package yet click the Download button and use the wizard to download the installation file for you into the selected folder You can view the download progress above the Download button Proxy settings button If you need to use a proxy server to...

Page 66: ...string to the AVG DataCenter connection string field If applicable also enter the Username and Password If you do not want to manage the stations via the AVG Admin Console simply uncheck this option Add new station into group If you prefer to automatically add new station s into a custom group you can choose the group name here Custom update server if you already have an existing update server tha...

Page 67: ...nstallation The file extension must be bat Name of the script file with parameters type in a custom name for the script parameters file The file extension must be ini In the Setup files location define these options Select folder where the installation script file will be stored Tick this checkbox and choose a custom directory for storing the installation script Create a subfolder for AVG 8 5 inst...

Page 68: ...s c avginstallation and you uncheck this option the output script will then look for the installation files in the exactly same path which will be most likely different on the target station where you will execute it and therefore script would not work This step contains a preview of both setup and configuration files The first tab contains information about the setup file and the second contains ...

Page 69: ...re several options for how to use the produced script file Here are the two most common examples To use the script saved to a folder 1 Copy the whole contents of the previously chosen folder to your station Note If you used a network folder for storing the script you can navigate to that folder directly over the network 2 On the station navigate to this folder and run the AvgSetup bat file 3 The c...

Page 70: ...t the removable device to your station 2 If the autorun feature is enabled in the station s operating system and you chose to create the autorun inf file during script preparation the installation will start automatically 3 If not open the removable device disk letter and run the AvgSetup bat file manually 4 The command line window will appear and the installation will begin 5 Once the installatio...

Page 71: ...nstallation script functionality parameters AVG behavior according to their own needs The wizard can be launched in two ways From the Windows Start menu All Programs AVG 8 5 Remote Administration AVG Network Installer Wizard From the AVG Admin Console environment upper menu Tools Install AVG on stations The wizard can be run either in the Basic or Advanced mode You can select the Advanced mode by ...

Page 72: ...ile available in the final step you can load the settings now by choosing the Load settings button To revert to the original settings preset by default press the Default settings button During the whole installation process you can decide to save the configuration progress at any time by pressing F2 key or CTRL S combination A new dialogue will appear allowing you to choose a configuration file na...

Page 73: ...allation script Remote network installation This option allows you to install AVG on stations available in the local network computers selected from the domain Active Directory according to IP ranges imported from a list etc You can also use this option for removing stations from a former AVG Datacenter and transferring them to a new one Creation of AVG installation script This option allows you t...

Page 74: ...hen transfer the AVG installation files and process the installation accordingly Before you proceed please review the network requirements and exceptions regarding remote AVG installation You can find more detailed information on the port settings in the Network Requirements chapter The remote installation is not automatically possible on stations with Windows XP Home Please see the Windows XP Hom...

Page 75: ...AVG installation package type in the full path to the AVG installation package or use this button to select the proper folder If you have not downloaded the package yet click the Download button and use the wizard to download the installation file for you into the selected folder You can view the download progress above the Download button Proxy settings button If you need to use a proxy server to...

Page 76: ...r the default components to be installed Select installation components Select this option to view a tree structure offering a list of AVG components that can be either installed or uninstalled From the list of components select o Components that should be installed and mark them like this o Components that should be uninstalled and mark them like this o The default settings will be used for compo...

Page 77: ...th the installation process Usually this could be a running e mail client or an internet browser Hidden installation no information will be displayed to the currently logged user during the setup process If you uncheck this checkbox the installation will become visible and user will need to manually confirm all steps Reboot the computer after finishing AVG 8 5 setup if needed in certain cases Fire...

Page 78: ...d keeping the default settings Setup language choose a custom language for AVG installation Select folder where AVG 8 5 setup LOG file will be stored if you prefer a custom location for setup log files select it here the folder must already exist on the target station The following options are available in this step Note If you are unsure about these settings we recommend keeping the default ones ...

Page 79: ...server if you already have an existing update server that you would like to use for your stations check this checkbox and fill in its address now The AVG Agent settings section contains the following options The Log Level option allows you to specify the logging detail level Errors only only application s run related errors are logged such as unauthorized connection attempts network timeouts and s...

Page 80: ...tation once AVG is successfully installed Delete service AVG Agent also on stations where the AVG Agent service have to be installed manually this option will automatically remove the AVG Agent once AVG is successfully installed also from stations where the AVG Agent cannot be installed automatically not recommended The right part of the section offers the following options Ping number of ping ope...

Page 81: ...stations from the domain this option will scan all stations available in your local domain Enter an IP range this option will allow you to choose a specific range of IP addresses Import stations from file a new dialogue will appear and you will be able to choose a file with a list of stations to be scanned Such a list can be generated from a previous version of AVG Remote Administration 7 5 The so...

Page 82: ...s Mask password checkbox Selecting this option will prevent the password from being displayed on your computer s monitor Check AVG version from AVG DataCenter check this option if you want the wizard to try obtaining information about AVG version on each station from the AVG DataCenter if available Fill into the Maximum time since the last station was contacted field a value in hours that will ind...

Page 83: ...tions available in the domain will appear According to the station state you have the following options Select all stations will select or unselect all stations in the list and the Install button will become active Select stations without AVG will select only stations that do not have AVG installed or where AVG could not be detected Continue to the Remote network installation final steps chapter a...

Page 84: ...ecify the scanning range by entering the IP addresses here In the From field enter a starting IP address and in the To field an ending address Click the Add button to add the address into the list To delete a range from the right list simply select the items you wish to remove and click the Remove button Once you have finished selecting the IP ranges click the Next button to continue Once done the...

Page 85: ...o the Remote network installation final steps chapter and complete the remote installation process 5 3 3 Import Stations from File Note This option is usually used when migrating stations to another AVG DataCenter For more information on this topic see the Migrate Stations from to Different DataCenter chapter If you choose to install AVG remotely on stations selected from a file you will experienc...

Page 86: ...ing options Select all stations will select or unselect all stations in the list and the Install button will become active Select stations without AVG will select only stations that do not have AVG installed or where AVG could not be detected Continue to the Remote network installation final steps chapter and complete the remote installation process ...

Page 87: ...install AVG remotely only on a single station the following dialogue will appear Click either the Computer name or IP address field and fill in the proper name or IP address Confirm your choice by clicking the OK button The process of checking the chosen station for an AVG installation will begin Once done the Station selection window will appear ...

Page 88: ...ion will allow you to add another single station Continue to the Remote network installation final steps chapter and complete the remote installation process 5 3 5 Select from Active Directory If your network is domain based you can choose to install AVG remotely on stations selected from the Active Directory A new dialog will pop up standard Windows dialogue for selecting stations You can choose ...

Page 89: ...ing options Select all stations will select or unselect all stations in the list and the Install button will become active Select stations without AVG will select only stations that do not have AVG installed or where AVG could not be detected Continue to the Remote network installation final steps chapter and complete the remote installation process ...

Page 90: ...ptions Refresh will reload the state of all stations in the list by scanning them again Retrieve the installation log this option will try to obtain the installation log from the station if available Note If AVG installation is successful the AVG Agent will be removed and therefore the installation log will not be possible to retrieve Export stations without AVG to a file this option will create a...

Page 91: ...ate and other details Once you are ready to proceed click on the Install button to begin remote installation If you select only some stations from the list AVG installation will be performed on these stations only Otherwise installation will be performed on all listed stations If your access rights are not sufficient for AVG Agent service installation on the remote station you will be asked for th...

Page 92: ...allation was successful however it may take some time to process Once all your stations receive the installation files and the installation has begun on them you will be able to leave this dialogue by clicking the Next button Note You can later review recently installed stations from the AVG Admin Console either in the Stations New stations or in the group chosen during the Remote administration s...

Page 93: ...tings at the very beginning Click Finish button to close the wizard 5 5 Creation of AVG Installation Script Selecting the Creation of AVG installation script option the wizard will create an installation script in the selected directory The contents of the directory can then be used for installation from CD network folder or copied directly to a station This option does not offer the possibility o...

Page 94: ...94 AVG 8 5 Anti Virus Network Edition 2009 Copyright AVG Technologies CZ s r o All rights reserved The first step contains an overview of this option Click Next to continue ...

Page 95: ...G installation package type in the full path to the AVG installation package or use this button to select the proper folder If you have not downloaded the package yet click the Download button and use the wizard to download the installation file for you into the selected folder You can observe the download progress above the Download button Proxy settings button If you need to use a proxy server t...

Page 96: ...r the default components to be installed Select installation components Select this option to view a tree structure offering a list of AVG components that can be either installed or uninstalled From the list of components select o Components that should be installed and mark them like this o Components that should be uninstalled and mark them like this o The default settings will be used for compo...

Page 97: ...n process Usually this could be a running e mail client or an internet browser Hidden installation no information will be displayed to the currently logged user during the setup process If you uncheck this checkbox the installation will become visible and user will need to manually confirm all steps Reboot the computer after finishing AVG 8 5 setup if needed in certain cases Firewall component ins...

Page 98: ...for AVG installation Select folder where AVG 8 5 setup LOG file will be stored if you prefer a custom location for setup log files select it here the path must already exist on the station The following options are available in this step Note If you are unsure about these settings we recommend keeping the default ones Remote administration Enter the AVG DataCenter connection string into the AVG Da...

Page 99: ...stations check this checkbox and fill in its address now In this step you may specify names of the installation script files their storage and other options In the File names definition define these options Name of the file to launch installation type in a custom name for the file that will be used for launching the installation The file extension must be bat Name of the script file with parameter...

Page 100: ... start the AVG installation automatically once inserted tick this checkbox and the AUTORUN INF file will be created Enable relative paths We recommend keeping this option checked Relative path means that it is relative to the current source directory for example if your source disk drive and path is c avginstallation and you uncheck this option the output script will then look for the installation...

Page 101: ...button allows you to save the previously selected configuration You can use it when running this wizard again simply by loading the settings in the very beginning Click the Finish button to close the wizard There are several options for how to use the produced script file Here are the two most common examples To use the script saved to a folder 1 Copy the whole content of the previously chosen fol...

Page 102: ... device such as an external hard drive USB flash disk etc To use the script from a removable device 1 Insert the removable device to your station 2 If the autorun feature is enabled in the station s operating system and you chose to create the autorun inf file during script preparation the installation will start automatically 3 If not open the removable device disk letter and run the AvgSetup bat...

Page 103: ...Admin Console navigate to the Windows start menu and select Start All Programs AVG 8 5 Remote Administration AVG Admin Console Alternatively you can go to your Program files folder usually c Program Files select folder AVG8 Admin Console and double click AVG8AdminConsole exe During startup the AVG Admin Console automatically tries to connect to the last used AVG DataCenter If the connection fails ...

Page 104: ... where the AVG Admin Server runs port is the AVG Admin Server port number The default port value is 4158 If the AVG Admin Server uses this default number it is not necessary to include the number into the communication string If the DataCenter is password protected you must fill in the Username and Password into the appropriate fields Without correct password and or username you will not be able t...

Page 105: ...able allowing users to move or enable disable individual panels according to their needs Within the default view all six panels are visible in addition to a navigation toolbar and upper menu 6 2 1 Upper main menu The upper menu contains the following menu items DataCenter menu The DataCenter menu offers the following options Connect to AVG DataCenter Allows user to select a different DataCenter ...

Page 106: ...r maximum period of simply enter number of days you wish keeping the scan results from stations The default value is 30 days In the next section choose how you wish to secure your AVG DataCenter access Free access default settings that will allow anyone to access the AVG DataCenter no password is needed Simple password protection will open a new dialogue where you can choose a custom password the ...

Page 107: ... View menu offers the following options Panels Here you can show or hide individual main interface panels Toolbar Navigation tree Help Window etc simply by checking or unchecking them To restore the original position of all panels use the Default position of panels item The panels will be restored after you restart the application Non compliance conditions Here you can choose which conditions on a...

Page 108: ...n Export the current view contents allows you to save the current view for example list of stations into a csv comma separated values file which can be easily imported for example into MS Excel or similar spreadsheet application Print opens the standard windows print dialogue allowing you to print the currently opened view Tools menu The Tools menu offers the following options Shared settings for ...

Page 109: ... menu offers the following options Help opens the help file What is new displays step by step summary of important news in the AVG Admin application Check for updates AVG Admin Console automatically during startup checks if a newer version of AVG Admin Console is available But you can also open this dialog and immediately see if a new version is available To disable the startup checking feature ch...

Page 110: ... You can find descriptions of individual items in their respective chapters 6 2 3 Records section Within the central table in the Current view section of the screen you can view data of the group selected in the navigation tree Some sets may contain a considerable amount of data for a specific view e g station user information that is why the relevant data is arranged into groups and every group c...

Page 111: ...call various actions related to the current selection from the Context menu To select only specific columns for displaying right click on any column A Show Hide columns dialog will appear Here you can check or uncheck columns you wish to keep visible or hidden Use Select all button to keep all columns visible 6 2 4 Status panel In this part of the AVG Admin Console main window you can find various...

Page 112: ... area you will have several options available to choose from Show all The status window will display all messages Show errors and warnings The status window will display only error and warning messages Show errors The status window will display only error messages Enable messages filtering This option allows you to filter out messages according to more extensive parameters From the drop down menu ...

Page 113: ...then Disable messages filtering switches off the messages filtering Save window content allows you to save the window content to a text file at any time 6 2 5 Quick help panel The panel contains list of most common tasks or problems with their solutions To open a topic simply click on its name The solution will open in a new window The Quick help panel is located by default in the right part of th...

Page 114: ...ng on the Information window item in the View Panels menu 6 3 Synchronization Process Stations managed by AVG Remote Administration periodically perform synchronization with the AVG DataCenter The process includes synchronization of Station settings Scan results Station components states You may also need to review the Network Requirements chapter for more information on connection requirements ne...

Page 115: ...from step two after you right click on Stations YourGroupName and select Shared Settings for group from the context menu Additionally the synchronization happens every time the station powers on goes online its settings are synchronized at latest within the period when the station connects to the AVG DataCenter the first time its settings are synchronized immediately when settings of a station or ...

Page 116: ...owers on goes online immediately every time a component state is changed within 5 minutes It is also possible to request immediate synchronization from the AVG Admin Console Simply choose a station s node in the navigation tree in a stations view right click and from the context menu select All Tasks Refresh components state from the context menu 6 4 Stations The Stations item allows you to view c...

Page 117: ...s general information about each station name domain group last contact IP address etc Versions tab Displays information about versions of AVG virus base anti spyware base or anti spam base on each station Component states tab Contains an overview of component states on each station More information on other options and settings can be found in the Configuration AVG Admin Console chapter 6 4 1 Non...

Page 118: ...ommunication with the station for a period longer than a specific amount of days or hours insert plain digital value for hours and a digital value with d for days i e 7d for seven days Virus database version is outdated a station will be considered as non compliant if the virus database is not up to date on the station The following buttons are available Select all will select all conditions to be...

Page 119: ...the current view The filters are available by default from the bottom left Filter panel The Filter panel is located by default in the bottom left part of the screen If the panel is not visible you can activate it by clicking on the Filter window item in the View Panels menu The filtering options for Stations are as follows You can filter out stations with certain name by applying the Station name ...

Page 120: ...Settings chapter In the current view section you can then find information related to specific stations Using the tabs the information is divided into several categories Stations tab Contains general information about each station name domain group last contact IP address etc Versions tab Displays information about versions of AVG virus base anti spyware base or anti spam base on each station Comp...

Page 121: ...ss to the group at all Synchronize settings will ask all stations in the group for immediate synchronization of settings Ask to perform program update will ask all stations in the group to start the program update process Ask to perform virus database update will ask all stations in the group to start the virus database update process Ask to rollback last anti virus database update will ask all st...

Page 122: ...ollowing options Delete scan results will delete the chosen scan results Confirm scan results will mark the selected scan results as confirmed Confirmation time column will then contain date and time of the confirmation Also you will not find the number of infections from the accepted scan result within the other reports Update scan results will synchronize all selected scan results again Addition...

Page 123: ... mark the test result as confirmed and you will not find the number of infections from the accepted test within the other reports Cancel closes the window Remove selected threats removes only the selected threats Remove all threats removes all threats in the list Previous shows the previous scan result in the Scan results view if available Next shows the next scan result in the Scan results view i...

Page 124: ...ected to the AVG Datacenter all pending operations will be processed next time the station connects Once you request an action then if the AVG station is active it will try to find the requested test result and process all selected infections One of the action result states listed below will be displayed in the State column The states are as follows Added as exception the infection was added to th...

Page 125: ... all filters Note All filters are case sensitive 6 7 Events The Events item allows you to view individual events sent to AVG DataCenter as defined in the Alert Manager see Configuration Alert Manager Settings for more information Each line represents one event and can be sorted by Severity Event type Station name etc by simply clicking a column name To review an event details double click its line...

Page 126: ... out To disable a filter simply uncheck the checkbox next to its name or right click in the filters window and from the context menu select Switch off all filters Note All filters are case sensitive 6 8 Notifications The Notifications item allows you to select from predefined notification actions These notifications once set can inform an administrator via e mail about different events within the ...

Page 127: ...s CZ s r o All rights reserved dialogue that allows further customization see the chapters below 6 8 1 Condition Tab On this tab you can customize under which conditions the notification should be sent Check the Send a notification message when the condition is fulfilled ...

Page 128: ...dition should be checked Check the Group multiple findings into a single message checkbox if you want to customize number of event occurrences that must occur before the notification message will be sent Certain notifications have also some Condition parameters available which can be changed by double clicking the appropriate line and inserting the requested value 6 8 2 Message Tab On this tab you...

Page 129: ...acro to insert a variable To use a variable macro simply click Insert macro button located next to each message part The variable will be converted to a real value once the message is sent from the AVG DataCenter The possible variables macros are as follows AVG_StationName name of the station AVG_DomainName The domain name in which the station exists if applicable AVG_GroupName the group name in w...

Page 130: ...Note Generated reports are physically saved to a temporary location on your hard drive under the AVG8 data folder e g C Documents and Settings All Users Application data avg8 Admin Server Data Reports Each generated report will consume some hard drive capacity from 0 1 to 0 5 MB approximately but can be even more if you have lots of stations Therefore if you suffer from insufficient disk space we ...

Page 131: ...oose the requested chart type default selection is pie chart Stations by AVG Version shows all stations sorted by AVG version Available parameters Type of Chart choose the requested chart type default selection is pie chart Stations not communicating longer than Available parameters Number of days choose the number of days for which the stations were not communicating Type of Chart choose the requ...

Page 132: ...s the viruses on stations Available parameters Time interval specify the time interval for selecting data last day last month last year 6 9 2 Report Schedules In this group you can create edit and view graphic report schedules Actions applicable on individual reports available through right clicking the context menu are as follows Edit opens an edit dialog for the selected schedule Define a new sc...

Page 133: ...ight AVG Technologies CZ s r o All rights reserved By default there are no schedules available To prepare a new scheduled report right click in the Report schedules area and select the Define a new schedule item from the menu A new dialog will come up ...

Page 134: ...134 AVG 8 5 Anti Virus Network Edition 2009 Copyright AVG Technologies CZ s r o All rights reserved Fill in the Name and Description Proceed to the next dialog by pressing the Next button ...

Page 135: ... rollover menu select which template you want to use for your scheduled report If there are additional parameters available for the selected report fill in the requested values or leave the default values For more information on templates see the Report templates section above Once ready press the Next button ...

Page 136: ... want to generate the report only once in the selected time or to generate the report periodically Generate once at a specific time choose the exact time and date of generation Generate periodically Choose a Period daily weekly monthly of generation and First generation time and date Press Next button to proceed to the following part ...

Page 137: ...settings for sending E mail see the E mail tab topic in the Configuration AVG Admin Server Settings chapter If you have already previously configured the E mail tab in the AVG Admin Server configuration you should see predefined values already in the correct fields If not please check the AVG Admin Server settings or fill in your custom values If you want to receive reports directly as an attachme...

Page 138: ...rt contains more than one page To navigate through pages use the left and right buttons at the top of the screen By clicking the printer icon located in the top left corner you will open the standard Windows print dialog where you can choose to print the report on a printer s or produce a PDF file if available If you prefer to export the report to a file use the Report Save menu item The confirmat...

Page 139: ... its name or right click in the filters window and from the context menu select Switch off all filters Note All filters are case sensitive 6 10 Licenses This item offers an overview of all license numbers used It allows you to easily monitor all existing license numbers and add or update license number for individual or multiple stations In the main view you have the following options available fr...

Page 140: ... the synchronization process can be found in the Synchronization process chapter 6 10 2 Stations In the view you will see the list of all stations You have the following options available from the right click context menu applicable for each station Mandatory will mark the usage of the given license number as mandatory for the selected station Change license number will open a new dialogue allowin...

Page 141: ...s follows Note To use a filter simply tick the checkbox next to its name and double click the line to insert a value Then press F5 to reload the screen Request type Double click the field to open drop down menu with list of request types and choose the one you wish to filter out Station name Double click the field to insert a custom station name to be filtered out From Insert a custom date and tim...

Page 142: ...in Server can serve as a proxy server for downloading and distributing updates to your stations within the local network by deploying the UpdateProxy role It basically works as a simple web server offering the update files to AVG stations The update files are downloaded from the AVG central update servers just once which significantly decreases the internet connection link load especially in large...

Page 143: ...available such as AVG Admin Console or any advanced options AVG Admin Server Deployment Wizard Lite only allows deployment of the UpdateProxy role AVG Network Installer Wizard Lite only allows AVG Installation Script creation AVG Settings manager a tool for smaller networks for configuration distribution In order to install and use only the AVG Admin Lite features you must have chosen the Lite Ins...

Page 144: ...ogies CZ s r o All rights reserved 8 1 AVG Admin Deployment Wizard Lite The first dialogue explains the purpose of the Wizard Click the Next button to proceed to the next step Note You need to complete this wizard in order to proceed with remote network installation ...

Page 145: ...view of the configuration that is going to be deployed on your server Basically only the UpdateProxy role will be deployed to your server The UpdateProxy role serves as a proxy server for downloading and distributing updates to your stations The wizard will also create the AVGUpdate folder on the C drive by default or drive that is indicated in your overview ...

Page 146: ...2009 Copyright AVG Technologies CZ s r o All rights reserved 8 1 2 Completion If everything went smoothly you will see a dialogue similar to the one above Click Finish to close the Wizard and continue to the AVG Network Installer Wizard Lite ...

Page 147: ...right AVG Technologies CZ s r o All rights reserved 8 2 AVG Network Installer Wizard Lite The AVG Network Installer Wizard Lite will quickly guide you through the AVG script creation process The script can then be used to install AVG on your stations ...

Page 148: ...G Technologies CZ s r o All rights reserved 8 2 1 Installation Settings Fill in the requested values License number is a mandatory field that must be filled in Alternatively you may check the Name and or Company checkboxes and fill in the appropriate values ...

Page 149: ... once you click the Next button In such a case please make sure your Internet connection is available You can choose one of the following Portable data storage medium USB drive If you have not done so already insert a removable USB device Flash drive portable hard drive etc and hit the Refresh button to see the device in the drop down list Make sure the drive is not write protected Folder Selectin...

Page 150: ... Copy the whole contents of the previously chosen folder to your station Note If you used a network folder for storing the script you can navigate to that folder directly over the network 2 On the station navigate to this folder and run the AvgSetup bat file 3 The command line window will appear and the installation will begin 4 Once the installation is completed the window will close automaticall...

Page 151: ...ature is enabled in the station s operating system the installation will start automatically 3 If not open the removable device disk letter and run the AvgSetup bat file manually 4 The command line window will appear and the installation will begin 5 Once the installation is completed the window will close automatically ...

Page 152: ...ns The tool is included in the installation by default and available via Windows Start menu All Programs AVG 8 5 Remote Administration AVG Settings Manager Edit AVG configuration of this computer Use this button to open dialog with advanced settings of your local AVG All changes made here will be reflected also to the local AVG installation Load and edit AVG configuration file If you already have ...

Page 153: ... local AVG configuration to a file Use this button to save the AVG configuration file pck of the local AVG installation You can also copy this utility to another location by using the Copy the AVG Settings Manager application to button at the bottom of the screen Note If not all buttons are clickable then it most likely means that there is no AVG installation available on the current computer You ...

Page 154: ...s dialogue allows you to define shared settings for stations The options are exactly the same as on the station with few exceptions described in the chapters below If you require more detailed information on other items configuration we recommend you to consult the AVG Internet Security User Guide available to download from www avg com or the context help available via the nice question mark butto...

Page 155: ...ed settings list cannot be changed at any lower levels Shared settings in group Shared settings defined as mandatory in the station groups item Shared settings in group available from the specific group workspace via right clicking the context menu in the Stations branch have higher priority than the particular station settings but lower than the Shared settings for stations Individual station set...

Page 156: ...d lock means that the setting is already set as mandatory in Shared settings for stations highest level and the icon with blue lock indicates that the setting is marked as mandatory in Shared settings in group Note The lock icons are not available on the stations 10 1 2 Alert Manager settings The Alert Manager settings are available only from AVG Admin Console i e not visible on AVG station Here y...

Page 157: ...n in the dialog mark the respective checkbox to include the event in the list To specify the address press the SMTP button The Outgoing e mail settings dialog will appear Type in an e mail address To a sender From a SMTP server address and a port number to the appropriate text boxes Each event will be by default sent to the predefined address By double clicking an event a new dialogue will appear ...

Page 158: ...vents are shown in the dialog mark the respective checkbox to include the event Double clicking an event will open a new dialogue where you can customize ID severity and message text Clicking the Insert macro button will open list of macros that you can apply directly to the message body If you wish to indent a line use the control button ctrl and Enter as pressing enter button alone would close t...

Page 159: ... possible events are as follows Scan log modified Virus vault object added Virus vault object removed Virus vault object restored Threat found Scan started Scan finished Update started Update checked Update finished AVG Startup AVG shutdown AVG component was unexpectedly terminated License number changed ...

Page 160: ...ronize every selected period i e will try to find out if anything new is available and transfer changes only Retrieve messages from server every choose how often you wish the requests invoked from AVG Admin Console to be retrieved from the server Synchronize firewall settings If you do not require Firewall settings synchronization we recommend to switch it off to reduce the data flow and ease the ...

Page 161: ...on settings The feature is accessible from the Remote Administration item in the main tree as Allowed actions By unchecking the following checkbox es you can forbid use of the feature for user on the station Change of the license number if unchecked it will disallow users on the station to change the license number Advanced settings dialog access if unchecked it will disallow users on the station ...

Page 162: ...ctivate password for access to unallowed actions and in the new dialogue fill in a new password twice for verification The password will be required every time the user tries to access the disallowed action Similarly you can enable the user on a station to change mandatory settings To do so check the Activate password for modification of mandatory settings checkbox and fill in a new password twice...

Page 163: ...ttings are available only from AVG Admin Console You can set the following options Owner name enter a required name of the owner Company enter a required company name License number enter a required license number 10 1 6 Configuration copying You can copy predefined Schedules configuration from the Shared settings for stations Groups or from settings for a single station to a group multiple groups...

Page 164: ...irus Network Edition 2009 Copyright AVG Technologies CZ s r o All rights reserved In the left tree right click on the chosen subitem under Schedules item and from the context menu choose Copy to A new dialog will appear ...

Page 165: ...hared settings for e mail servers or E mail servers If you select Groups option the from group drop down menu will become available where you can choose a group from which the stations will be listed Then select individual stations into which you wish to copy the configuration The checkbox Set mandatory flag for the target object serves for marking the setting as mandatory If left unchecked the co...

Page 166: ...finition you can use either a predefined option to Scan whole computer or choose to Scan specific files or folders The second option allows you to select custom sections that you wish to scan Loc All local fixed drives will be scanned Net All network drives will be scanned Doc The following location will be scanned C Documents and Settings currrent user ...

Page 167: ...ows system folder e g c Windows System32 will be scanned SysDrv The system drive e g C will be scanned Temp The following location will be scanned C Documents and Settings user Local Settings Temp Where user represents an user profile name Web The MS Internet Explorer cache directory will be scanned C Documents and Settings user Local Settings Temporary Internet Files Where user represents an user...

Page 168: ...e available to download from www avg com The following subchapters describe Firewall settings available from AVG Admin Console 10 2 1 Setting Items as Mandatory You can set the whole configuration as mandatory by checking the Set whole configuration as mandatory checkbox available in the General information dialog Additionally you can set as all profile items as mandatory not applicable for Allow ...

Page 169: ...called virtual adapters for each profile within your Firewall configuration The virtual adapters substitute for the physical adapters available on stations Click on a profile name you wish to create virtual adapter for and select Defined adapters sub item In the right part of the dialog click on the Add Virt adapter button to create a new one ...

Page 170: ...nchronization with an existing real physical adapter on a station it will be removed Other available buttons Edit Virt adapter will open the dialog for editing the selected virtual adapter s properties Remove Adapter will remove the selected adapter Mark as Safe Unsafe will mark the adapter as Safe or Unsafe 10 2 3 Profiles Firewall profiles can be renamed deleted duplicated or imported only withi...

Page 171: ... anymore 10 3 AVG Admin Server Settings The AVG Admin Server Monitor is a part of the AVG Admin Server installation The AVG Admin Server Monitor displays an icon on the system tray and the icon s color indicates the AVG Admin Server status Double click on the icon to open the AVG Admin Server Monitor dialog with basic information on the server activities If there is no icon available you can start...

Page 172: ... server allows you to stop the AVG Admin Server Pause server allows you to pause the AVG Admin Server and continue its running Server settings allows you to set up the AVG Admin Server configuration If you prefer not to automatically launch the AVG Admin Server Monitor at Windows system startup you can uncheck the checkbox Run AVG Admin Server Monitor at startup not recommended ...

Page 173: ...Change button to insert a new license number and or your personal company details This license number must correspond to the network license i e the remote administration support must be active Connection section Here you can change the port number and local address o Port the default port value is 4158 You can reset the default value any time by pressing the Set default port button ...

Page 174: ...er tries all of them DataCenter access section In this section you should fill in a chosen username and password for access to the AVG DataCenter The values are optional but we recommend setting them up to increase security Note This username and password apply for connecting stations to the AVG DataCenter In other words these values must be correctly filled when connecting stations to the AVG Dat...

Page 175: ...t limited by any commercial license To change the database name insert a custom value into the Database name field MS SQL Server 2000 2005 This engine can serve over 1000 stations in large networks It is not a standard part of AVG 8 5 Anti Virus Network Edition and its usage is bound to the Microsoft SQL Server license To change the database name insert a custom value into the Database name field ...

Page 176: ...re than one instance installed on the station The DataCenter settings section contains the following option Perform regular database backups if checked the AVG Admin Server will automatically create the database backup The backup files are stored in the following location C Documents and settings All users Application Data AVG8 Admin Server Data AutoDatabaseBackup The folders are named in the form...

Page 177: ...e to the directory where the downloaded update files will be stored Download source Contains list of available update servers sorted according to priority The server on the top will be used first Possible options are as follows Add will open a dialogue for adding a new update server Edit will allow you to edit the selected entry Delete will delete the selected entry Default will restore the origin...

Page 178: ... certain entries The AVG Admin Server will consider only checked entries Internet connection If you require a proxy server in your network you can fill in the details here Check the Use proxy server checkbox and enter your proxy server Address and Port number If the server requires login for successful connection check the Authentication checkbox and fill in the username and password 10 3 4 E mail...

Page 179: ...es that the report s will be sent to Separate individual items by a comma Blind copy An optional value Specify one or more e mail addresses that the report s will be sent to as a blind copy no other recipients will see these addresses Separate individual items by a comma From An optional value Specify the sender s e mail address and or sender s name and e mail address in angle brackets user addres...

Page 180: ... is connected to the AVG DataCenter you will be able to manage the station from the AVG Admin Console The connection string can be changed later on in the AVG User Interface menu Tools Advanced Settings on the station To connect to an AVG DataCenter from the AVG Admin Console follow these steps 1 In the AVG Admin Console click on the upper menu DataCenter and select the Connect to AVG DataCenter i...

Page 181: ... your stations It downloads all necessary update files requested by AVG stations connected to your DataCenter By using this you will preserve bandwidth You can also optionally deploy more than one UpdateProxy server and split the load among two or more servers depending on your network size To deploy the UpdateProxy role to your AVG Admin Server simply select from the Windows Start menu All progra...

Page 182: ...ate will ask the selected station to use previous virus database version and disregard the last one Ask for scan results will ask all stations for scan results If you right click on the New Stations item in the left tree or any existing group a new context menu will appear with the following options New group allows you to create a new group more information on groups can be found in the Station g...

Page 183: ...for immediate synchronization of settings with stations Ask to perform program update will ask all stations to start the program update process Ask to perform virus database update will ask all stations to start the virus database update process Ask to rollback last anti virus database update will ask the selected station to use previous virus database version and disregard the last one Ask for sc...

Page 184: ...cess Ask to rollback last anti virus database update will ask the selected station to use previous virus database version and disregard the last one Ask for scan results will ask the selected station for scan results Show the infected test results will show only test results with infections of the selected station Launch Scan on the selected stations A new dialog will appear Choose from the roll d...

Page 185: ...s are available online and which are not offline You will see each station s state in the column to the right of its name To check availability again press the Check again button or double click the station s name Station restart This dialog lets you restart the selected station Choose the preferred delay from the roll down menu Station description ...

Page 186: ...All objects included in the group then take the configuration set up for this group This way the administrator can define the group configuration and change the configuration previously set for a specific station by simply assigning the station into a group Station assignments into groups make administration much easier and should be used if the number of stations exceeds the number of records for...

Page 187: ... is analogical to the group creating o Click the right mouse button over the name of the group that you want to delete o From the newly opened context menu select the Delete group item Using the same context menu you can also rename groups through the Edit group item Stations can be assigned into a station group using the context menu Add to group item You can highlight and assign more stations at...

Page 188: ...Stations to AVG Datacenter You have basically two options for connecting stations to your AVG DataCenter AVG Network Installer Wizard Manual connection 11 1 1 Connecting Stations Manually Directly you can install AVG manually on every single station server in the network and then connect them manually to the AVG 8 5 Anti Virus Network Edition This option can be used for all Windows platforms To be...

Page 189: ... the string on the station open the AVG User Interface and navigate to the Advanced settings via upper menu Tools Advanced Settings Select Remote Administration group In the right part of the dialogue fill in the following entries Server enter your AVG DataCenter server name or IP address Port enter your AVG DataCenter server port default is 4158 If your AVG DataCenter requires username and passwo...

Page 190: ...tations and Settings from AVG DataCenter 7 5 Import of certain AVG DataCenter 7 5 settings can be done via the AVG Admin Deployment Wizard during creation of a new database The importing process includes groups and stations Shared settings for stations and groups are partially imported as follows Common settings of Resident shield and excluded directories Virus vault settings Update proxy settings...

Page 191: ...you have two options for transferring stations currently managed in AVGADMIN 7 5 to AVG 8 5 Anti Virus Network Edition Install AVG 8 5 on stations and connect them to AVG DataCenter 8 5 From the Windows Start menu All programs AVG 8 5 Remote Administration select the AVG Network Installer Wizard item Follow the wizard and install AVG 8 5 to all stations required AVG 7 5 to AVG 8 upgrade including ...

Page 192: ...xt file Locate it and load it by pressing the Open button 5 Choose the stations on which you wish to install the new AVG and click the Install button 6 The installation process may take a while so please be patient You may need to right click in the progress screen and from the context menu choose the Refresh option which will update the list 7 Once you have finished installing the requested stati...

Page 193: ... Close the dialog by clicking the OK button 4 Wait until all stations get synchronized Default synchronization period is 60 minutes Alternatively you can force immediate synchronization of all stations In the navigation tree right click on the Stations node and select Synchronize settings from the context menu To verify successful migration of the stations connect to your new AVG DataCenter 1 In t...

Page 194: ...chapter 11 4 How to solve Update related issues If your stations are not up to date you may need to verify that they are correctly connected to your DataCenter and if updates can be triggered remotely We recommend following these steps First try to update the stations manually to see if the stations are responding correctly To do so in the AVG Admin Console right click on the Stations node or a pa...

Page 195: ... AVG Admin Server address should be visible Otherwise you should see the default AVG update servers see below 4 Correct the addresses if needed and click OK to confirm the changes 5 Wait until all stations get synchronized Default synchronization period is 60 minutes Alternatively you can force immediate synchronization of all stations Right click on the Stations node and from the context menu sel...

Page 196: ...ations with Windows XP Home operating system requires manual installation and start of the AVG Agent service if it is not already running on the station The AVG Agent application is available in every AVG 8 5 Anti Virus Network Edition installation Assuming your installation drive is C the path to the application would be C Program Files AVG AVG8 Admin Console For the AVG Agent to function properl...

Page 197: ...on also in a different language you can change it by following this procedure When starting AVG components it is possible to use this command line parameter to change the language of the user interface Parameter Meaning LNG xxxx If the required language version is available it will be used Otherwise the application will choose the language according to the operating system language The possible va...

Page 198: ...tart AVG Admin Server Monitor in German language C Program Files AVG AVG8 Admin Console AVG8AdminServerMonitor exe lng deu 11 7 Control station users actions This chapter shortly describes examples how an administrator can remotely control actions of AVG users on stations By default all actions within AVG user interface are allowed to be changed interrupted by user on the local station There are t...

Page 199: ... a request is invoked from AVG Admin Console e g request for settings synchronization update performing etc a message appears in the Status Window and at the same time the request is stored within the AVG DataCenter Then the station is notified about the request and if it is online it will start processing it immediately Information about the result is delivered back to the AVG DataCenter and inst...

Page 200: ...so the result is later displayed individually for each station Duplicated requests If a same request is sent multiple times to a station it is not stored in AVG DataCenter and the station will only process the first one This applies also to offline stations In other words there is no need to send more than one request since the duplicated requests are disregarded Requests expiration Requests which...

Page 201: ...201 AVG 8 5 Anti Virus Network Edition 2009 Copyright AVG Technologies CZ s r o All rights reserved At the bottom of the dialogue choose Full access control option A new dialogue will appear ...

Page 202: ...ith a blank password If you intend keeping this account for further use we strongly recommend to choose a proper password first see below how to do this The right mouse button context menu has the following options Active If you right click on an existing account name you will be able to activate or deactivate it by this function Please note that you need to have at least one account active New Ac...

Page 203: ...also be able to login to the AVG DataCenter without entering any password Note that the account name or password does not have to be the same as the Windows system login name Optionally you can add some account description Edit Account This option will allow you to edit an existing account Clone Account Right click on an existing account and choose this option to clone its settings into a new one ...

Page 204: ...he chosen account name To forbid an action uncheck the checkbox next to its name If you uncheck the checkbox next to the name of category like Stations Scans etc you will forbid all actions from this category Group access tab The Group access tab allows you to set access rights to user defined groups of stations Double click on one of these groups to trigger a drop down menu or right click on it t...

Page 205: ...ng this script will remove duplicated stations from the AVG DataCenter according to chosen station identification method e g if the identification method is IP address all stations with the same IP address will be removed Individual settings of removed stations will be deleted and only the newest stations will be preserved Delete objects whose owner is not available in the AVG DataCenter anymore C...

Page 206: ... the Load custom script button to choose a custom SQL Script file manually This option is recommended only to advanced users 11 11 List of AVG Setup Parameters The following tables contain list of AVG setup parameters that can be used by advanced users to customize the AVG installation i e by editing the produced installation scripts or by creating new ones Most of these parameters are used by AVG...

Page 207: ...registration dialog COMPANY company A company name applicable during the registration dialog LICNO licence_number A licence number LANGID lng_id A language in which installation is started Possible options are as follows 0x405 Czech 0x406 Danish 0x407 German 0x40C French 0x409 English United States 0x40E Hungarian 0x410 Italian 0x411 Japanese 0x412 Korean 0x413 Dutch 0x415 Polish 0x416 Brazilian P...

Page 208: ...e setup contains the proper language files ADD_FEATURE feature_name Adds a component feature to the installation The list of all available feature values is available below in the next table REMOVE_FEATURE feature_name Removes a component feature from the installation The list of all available feature values is available below in the next table TARGET_DIR path An installation folder QUIT_IF_INSTAL...

Page 209: ...down system dialog before restart if the restart is required applicable to silent installation as well UPDATE_SERVER servers_string An URL with update servers used by AVG Network Installer only DCPATH connection_string An conection string to a DataCenter used by AVG Network Installer only ADM_GRP_STATION group_name Adds a station to a group used by AVG Network Installer only SKIP_FW_CONVERSION Doe...

Page 210: ...EMOVE_FEATURE parameters Note Whether a feature can be really installed or not depends mostly on its presence in the installation package also on a licence number and in some cases plug ins on other software that must be present on the target PC Feature name Feature description fea_AVG_Firewall AVG Firewall fea_AVG_HttpScanner AVG Web Shield fea_AVG_LinkScanner AVG LinkScanner fea_AVG_SafeSurf AVG...

Page 211: ...G_Language_IT Italian fea_AVG_Language_JP Japanese fea_AVG_Language_NL Dutch fea_AVG_Language_PB Brazilian Portuguese fea_AVG_Language_PT Portuguese Portugal fea_AVG_Language_PL Polish fea_AVG_Language_SC Serbian fea_AVG_Language_SK Slovak fea_AVG_Language_SP Spanish fea_AVG_Language_DA Danish fea_AVG_Language_US English US fea_AVG_Language_RU Russian fea_AVG_Language_KO Korean fea_AVG_Language_ID...

Page 212: ...t_plugin AVG E mail plug in for TheBat fea_AVG_Exchange_plugin AVG E mail plug in for Microsoft Outlook fea_AVG_EMC AVG E mail scanner fea_AVG_Antispam AVG Anti spam fea_AVG_Office_2000_plugin Plug in for MS Office 2000 2007 fea_AVG_Desktop_Shortcut Desktop shortcut icon fea_AVG_StartMenu Start menu items fea_AVG_IdentityShield AVG Identity Protection fea_AVG_ExchangeServer_AS AVG Anti spam for MS...

Page 213: ...n on this topic can be found in the DataCenter role chapter 12 1 Maintenance After a considerable period of AVG 8 5 Anti Virus Network Edition use i e AVG Admin Console use some inconsistencies or duplication in the AVG DataCenter may appear Such a situation puts increasing demands on the network load and the maintenance options are aggravated For easy AVG DataCenter maintenance we have prepared s...

Page 214: ...G Admin Deployment Wizard More information about the wizard can be found in the AVG Admin Deployment Wizard chapter 12 4 Web Interface The AVG Admin Server offers a web interface with overview of its status roles details and other information You can access the status pages by entering the connection string into your favorite internet browser http localhost 4158 Where localhost represents your AVG...

Page 215: ...n obtain and distribute the update immediately after its release This is another security enhancement which helps keeping your system even more up to date than regular scheduled update checking But note that the scheduled update does not lose its sense on the other hand we recommend you do not neglect the proper setup of scheduled updates for they can serve as a reserve when the AVG Managed Update...

Page 216: ... r o All rights reserved Note For complete description of the AVG Admin Server Monitor interface and functionality please refer to the Configuration AVG Admin Server Settings section of this document Click on the Managed Update tab to open the AVG Managed Update configuration ...

Page 217: ... The following fields are present within the tab Server ID Identification of your server obligatory parameter It must be the same as your AVG Managed Update service ID registered by AVG Technologies corporation Port TCP The field defines the TCP port where the AVG Admin Server listens for the incoming commands Local address TCP The address where the AVG Admin Server listens for the TCP encoded inc...

Page 218: ...the number of the port for AVG Managed Update related communication between the AVG Admin Server and AVG stations Note The port must be the same as the AVG 8 5 Anti Virus Network Edition port number set on the stations In the Number of stations to notify per minute section choose how many stations should be notified per minute to avoid overloading the default value is 15 Note You can set the defau...

Page 219: ...anagement The AVG Admin Server gets the stations or their IP addresses list from the AVG DataCenter in the automatic mode and sends the update command to them The principle is the same as for the AVG Admin Server Console application the command is stored in the AVG DataCenter and a notification is sent to the station When a station cannot be reached it will process the command within the next sync...

Page 220: ...e using the start and the end address of range divided by a dash or address combined with network mask Examples of address specifications follow 122 64 200 216 IP address 122 64 200 125 122 64 200 133 IP address range station26 station name 10 10 2 0 255 255 255 0 122 64 200 173 subnet mask and address o Max number of connection attempts in Set X the maximum number of connection attempts for the g...

Page 221: ...AVG Admin Server does not receive a confirmation of the AVG Managed Update command acceptance from one of the defined servers it will repeat the attempt later Choose the requested time interval in minutes in the Time until next attempt connect minutes section IP addresses of trusted sources of update commands If you need the AVG Admin Server to accept unsecured AVG Managed Update commands from dif...

Page 222: ...us Network Edition 2009 Copyright AVG Technologies CZ s r o All rights reserved in the Client Info dialogue i e as a full IP address station name IP address range IP address and mask or combination of all mentioned methods ...

Page 223: ...nned update is then performed periodically according to the setup configuration Whenever new update files are present on the specified location they are downloaded either directly from the Internet or from the network directory When no newer updates are available nothing happens 14 2 Update within the Local Network AVG stations can perform an update directly from the AVG Technologies web servers A...

Page 224: ...red the preferred way of update file distribution within the local network However it is possible to use any other web server for this kind of update The server only has to share one isolated folder accessible by AVG stations When you are using Microsoft Information Server for example the root of all the accessible folders is usually C InetPub wwwroot Supposing C InetPub wwwroot avgupdate folder w...

Page 225: ...g update files that can be accessed via the HTTP protocol This chapter includes the following topics Installation Description of start up parameters Configuration News and changes related to the application can be found in the Changelog file The AVG Proxy server feature is included in the AVG Admin Server 8 5 beta for Linux There are several options available in the configuration file that can be ...

Page 226: ...tion Note If you have one of the supported Firebird servers already installed please skip to the AVG Admin Server 8 5 beta for Linux Installation section Please download and install one of the supported Firebird servers The installation packages can be found at the URL below http www firebirdsql org index php op files 15 1 2 AVG Admin Server 8 5 beta for Linux Installation Download the latest inst...

Page 227: ... Linux install script will install an empty DataCenter for you 15 1 4 AVG Admin Server 8 5 beta for Linux Configuration Open the configuration file avgadmsrv conf from the following location opt avg avgadmsrv etc avgadmsrv conf For a successful remote connection to the Firebird Server locate the ConnectionString parameter in the configuration file and set it to a proper value 15 1 5 Security AVG A...

Page 228: ... Troubleshooting If you experience any troubles running AVG Admin Server 8 5 beta for Linux check the log files of the server application and also the Firebird server log file for error messages AVG Admin Server 8 5 beta for Linux Log files are stored in the following directory opt avg avgadmsrv var log Note You can get more information by adjusting the Verbose and dcrequestloglevel options in the...

Page 229: ...tions To start stop the server please use the avgadmsrvd initial script The main configuration for the server is stored in opt avg avgadmsrv etc avgadmsrv conf If this file is missing the server will use default values or values entered via command line The syntax for AVG Admin Server 8 5 beta for Linux avgadmsrv is as follows avgadmsrv c file p number d file r license avgadmsrv v h l The startup ...

Page 230: ...tion with AVG stations and the server accepts connections on all installed network adapters The avgadmsrv conf file is in plain text format Each parameter is on a separate line empty lines and lines starting with hash mark are ignored The options are as follows Port Specifies the port that the server will use for incoming connections The default value is 4158 LocalAddr Specifies a local address th...

Page 231: ...assword for accessing the database engine itself LocalHttpServerRoot If set the GET command support is active This path defines the local directory where update files are stored Only files in this directory are made available using the GET command By default this is set to empty string and the GET command support is not available HttpServerRoot This option defines path that the stations should use...

Page 232: ...s are http update avg com softw 80 update http backup avg cz softw 80 upda te UseEncryptedProtocol If set to 1 enabled the communication with the server will be encrypted Note that AVG stations that do not have support for encrypted communication will not be able to connect to the server The default value is 0 disabled MaxStationUpdatesPerMinute How many stations per minute will be notified after ...

Page 233: ... regular backing up default is 48 MaxDatabaseBackupAge For how long should the server store the regular database backup in days Set to 0 zero in order to keep the backups untouched default is 14 MaxConcurrentDownloads Maximum number of concurrent downloads of update files from the update server default is 5 ...

Page 234: ...on If you have gone through this documentation and you are still not sure about what level or type of AVG 8 5 Anti Virus Network Edition functions are best for you we recommend that you consult the AVG Technologies technical support department support avg com To help us find the best solution for AVG implementation on your network please prepare the following information the size of your network t...

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