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AVG 9.0 INTERNET SECURITY BUSINESS EDITION - V 90.6, User Manual

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A V G  9 .0  I nternet Sec urity Bus ines s  E dition © 2 0 1 0  C opyright A V G  T ec hnologies  C Z, s .r.o. A ll rights  res erved.

1

Document revision 90.6 (30. 4. 2010)

C opyright AVG Technologies C Z, s.r.o. All rights reserved.
All other trademarks are the property of their respective owners.

This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data
Security, Inc. C reated 1991.
This product uses code from C -SaC zech library, C opyright (c) 1996-2001 Jaromir Dolecek
<[email protected]>
This product uses compression library zlib, C opyright (c) 1995-2002 Jean-loup Gailly and Mark Adler.
 
 
 
 
 

AVG 9.0 Internet Security Business Edition

User Manual

Summary of Contents for 9.0 INTERNET SECURITY BUSINESS EDITION - V 90.6

Page 1: ...s are the property of their respective owners This product uses RSA Data Security Inc MD5 Message Digest Algorithm Copyright C 1991 2 RSA Data Security Inc Created 1991 This product uses code from C SaCzech library Copyright c 1996 2001 Jaromir Dolecek dolecek ics muni cz This product uses compression library zlib Copyright c 1995 2002 Jean loup Gailly and Mark Adler AVG 9 0 Internet Security Busi...

Page 2: ...Version 16 2 AVG Internet Security Business Edition Installation 16 2 1 Components Overview 16 2 1 1 AVG Admin Server Deployment Wizard 16 2 1 2 AVG Network Installer 16 2 1 3 AVG Admin Console 16 2 1 4 AVG Admin Lite 16 2 1 5 AVG Admin Server 16 2 1 6 Server roles 17 2 2 Where to Install and Deploy 18 2 3 Language Selection 18 2 4 License Agreement 19 2 5 Installation Type 20 2 6 Personalize 20 2...

Page 3: ... 47 4 5 2 Enter an IP Range 47 4 5 3 Import Stations from File 47 4 5 4 Select a Single Station 47 4 5 5 Select from Active Directory 59 4 6 Remote network installation final steps 61 4 7 Creation of AVG Installation Script 68 5 AVG Network Installer Wizard Advanced Mode 69 5 1 Welcome 70 5 2 Installation Method 71 5 3 Remote Network Installation 71 5 3 1 All Stations from the Domain 71 5 3 2 Ente...

Page 4: ...ion 115 6 4 Stations 115 6 4 1 Non Compliant Stations 115 6 4 2 Stations with AVG Firewall 115 6 4 3 New Stations 115 6 4 4 Filtering 119 6 5 Servers 119 6 5 1 AVG Admin servers 119 6 5 2 Application Servers 119 6 5 3 Filtering 122 6 6 Scan results 122 6 6 1 Filtering 126 6 7 Events 126 6 7 1 Filtering 127 6 8 Notifications 127 6 8 1 Condition Tab 127 6 8 2 Message Tab 130 6 9 Graphic Reports 130 ...

Page 5: ...emote Administration 153 10 1 4 Allowed Actions 153 10 1 5 License 153 10 1 6 Configuration copying 153 10 1 7 Scheduled Scans 153 10 1 8 Moving values to groups servers 153 10 1 9 Anti Spam 169 10 2 Shared Firewall Settings 169 10 2 1 Setting Items as Mandatory 169 10 2 2 Profiles 173 10 3 Shared Settings for Application Servers 173 10 3 1 Overview 173 10 3 2 Anti Spam Server for MS Exchange 173 ...

Page 6: ...Synchronize Stations 204 11 4 How to solve Update related issues 205 11 5 How to install AVG remotely on Windows XP Home 206 11 6 How to Change User Interface Language 207 11 7 How to Control station users actions 208 11 8 Requests handling and status messages 209 11 9 How to manage access rights 213 11 10 How to maintain the DataCenter database 214 11 11 List of AVG Setup Parameters 222 12 AVG Da...

Page 7: ...5 1 3 AVG Admin Server 9 0 for Linux Installation 234 15 1 4 Manual Database Upgrade 234 15 1 5 License 234 15 1 6 AVG Admin Server 9 0 for Linux Configuration 234 15 1 7 Installation Verification 234 15 1 8 Installation Troubleshooting 239 15 2 Start up Parameters 241 15 3 Configuration 246 16 FAQ and Technical Support ...

Page 8: ... the AVG User Interface and AVG advanced Firewall settings we strongly recommend that you download all relevant guides in advance from the http www avg com website Support Center Download Documentation section You can also use context help which is available through the application to get the requested information 1 1 AVG Internet Security Business Edition scheme Please review the simplified schem...

Page 9: ...er database and to centrally define settings for stations and system parameters AVG stations approach the AVG Admin Server to read the setup parameters and to save their currently defined setting and scan results into the AVG DataCenter AVG Admin Server also works as a local update source If you deploy the UpdateProxy role to multiple servers you can then use them for updating stations and keeping...

Page 10: ...up installation program on all remote network stations Centrally controlled updates All AVG stations in the network can be updated centrally using the AVG Admin Console Server roles AVG Internet Security Business Edition can now act in multiple roles where each role can be deployed separately DataCenter role used for remote stations management UpdateProxy role for managing updates which allows the...

Page 11: ...onsole o Anti Spam protection o Anti Spyware protection o Firewall protection o Online Shield protection o LinkScanner protection o Anti Rootkit protection Note Depending on your edition the support of components may vary Backward compatibility including an easy migration from the previous version 1 3 Operating Systems Supported AVG Internet Security Business Edition is intended to manage protect ...

Page 12: ... XP Professional SP2 MS Windows XP Home SP2 MS Windows XP Professional x64 SP1 MS Windows Server 2003 SP1 MS Windows Server 2003 x64 MS Windows 2008 Server MS Windows 2008 Server x64 MS Windows Vista all editions MS Windows Vista x64 all editions MS Windows 7 all editions MS Windows 7 x64 all editions The AVG Admin Server for Linux is supported in the Redhat Suse Mandriva Ubuntu Debian and possibl...

Page 13: ...to correctly use AVG remote installation Depending on the firewall type and settings on each station some of the requirements listed below may be already predefined or allowed or its settings may not be available under the same name and description We strongly recommend that all changes should only be done by well experienced users Always consult the User manual or Help guide for your firewall bef...

Page 14: ...se step by step both and then click the Turn on file and printer sharing radio button If the File and Printer Sharing for Microsoft Networks is successfully installed you need to allow the ports mentioned above in the firewall installed on the remote station If for example the built in Windows XP firewall is used you can easily allow this feature by clicking the File and Printer Sharing item locat...

Page 15: ...ettings Remote Administration TCP Port 6051 This port is used for direct messages from AVG Admin Server to the AVG Station This port can be changed within the AVG User Interface on the station via upper menu Tools Advanced Settings Remote Administration group TCP Port 6054 This port is used for direct messages from the AVG Admin Server to the AVG Admin Console This port is not configurable AVG Adm...

Page 16: ...age can always be downloaded from the AVG website at http www avg com download Before installing AVG Remote Administration visit the AVG website and check for the latest installation file 2 1 Components Overview Below you will find a brief overview of all components 2 1 1 AVG Admin Server Deployment Wizard This wizard will help you to deploy AVG Internet Security Business Edition onto your server ...

Page 17: ... AVG Admin Servers The selection of roles is a key part of the deployment process that will take place right after product installation The roles are as follows DataCenter role Allows central management of AVG stations configuration via the AVG Admin Console collects scan results from AVG stations shows components states and much more UpdateProxy role Serves as a proxy server for downloading and d...

Page 18: ... choice by pressing the Next button 2 4 License Agreement This dialog window offers the full wording of the AVG Internet Security Business Edition license agreement You can either scroll down to read the text or click the Printable version button to open it in a new resizable window with an option to print the whole agreement Once you finish reading check the I have read license agreement checkbox...

Page 19: ... T echnologies C Z s r o A ll rights reserved 19 2 5 Installation Type In this dialog select which type of Remote Administration you wish to install You have the following options Full Installation This is the recommended option It will install all possible components ...

Page 20: ...administration will be installed and no AVG DataCenter will be deployed You can find more information on the Lite Installation in the AVG Admin Lite Chapter 2 6 Personalize In this dialog enter your User name Company name if applicable and your License Click the Next button to continue 2 7 Destination Folder You have to specify the destination folder where AVG Internet Security Business Edition an...

Page 21: ...r you want to create the directory To confirm creating the directory press the Yes button 2 8 Component Selection The new dialog window asks you to select those AVG Internet Security Business Edition components you want to install this does not apply to the Lite installation option By default all key components are selected If you decide on another arrangement check or uncheck the respective check...

Page 22: ...stall the component on the computer where you install AVG Admin Server and on each computer where you install AVG Admin Console Graphic reports are generated by the AVG Admin Server and can be viewed from the AVG Admin Console 2 9 Installation Summary This dialog presents a list of all selected parameters To continue the installation press the Finish button ...

Page 23: ...he Installation type dialog For more information see the AVG Admin Deployment Wizard chapter Note You must go through this wizard in order to make AVG Internet Security Business Edition function properly AVG Admin Deployment Wizard Lite This Wizard will start if you chose Lite Installation in the Installation type dialog For more information see the AVG Admin Deployment Wizard Lite chapter Note Yo...

Page 24: ... for the AVG DataCenter database on a selected database engine Using the wizard you can also configure the AVG Admin Server in order to mirror the AVG updates in a local network The wizard leads you through the configuration process in a few steps listed in the following summary Note Navigation in the wizard is as usual The Back button takes you one step back in the wizard The Next button takes yo...

Page 25: ... your server you may need to consider the following You can deploy the UpdateProxy role to more than one server and distribute updates from different sources to avoid your server overloading or having bandwidth issues The allocation of servers depends on your network size and your server and network specifications Generally speaking if your network consists of more than 150 stations or your networ...

Page 26: ... change something If there is a configuration problem you will be briefly informed about the reasons and the information will be highlighted in red color In such cases you need to go through the whole wizard to correct the problem In the Server roles section you must choose which server role s you want to run on this server You need to select at least one option but you can also select both The op...

Page 27: ... the Current state of AVG Admin Server step see chapter Role Selection the DataCenter Role one of the following dialogs will be displayed If there is an existing database with stations detected the Wizard will offer you to backup its contents first Note The backup is not available if the database is in an error state To do so simply check the Perform DataCenter database backup to folder checkbox a...

Page 28: ...mmend to backup the DataCenter database before proceeding On the other hand if the DataCenter database will be outdated you will be asked if you wish to update the existing one or create a new one Update existing DataCenter database This option will update the database to the current version Select this option if you need to preserve the database contents In the next step you can optionally check ...

Page 29: ... C Z s r o A ll rights reserved 29 the same values on all existing stations in order to allow them correctly connect to your Datacenter If you are deploying the DataCenter role for the first time or you decided to create a new database you will need to choose a database engine now ...

Page 30: ... down menu corresponding to your language needs Microsoft SQL Server Express The Microsoft SQL Server Express Edition is a reduced version of the Microsoft SQL Server it can serve up to 1000 stations The product is not a standard part of AVG Internet Security Business Edition Its usage is not limited by any commercial license Microsoft SQL Server The Microsoft SQL Server engine can serve over 1000...

Page 31: ...u choose a database type that is different to the one you have been currently using the Wizard can import the contents of the previously exported AVG DataCenter into the newly chosen database type 3 4 1 Firebird If you have selected the Firebird option there are no further settings needed and you can proceed to the next step Data Import 3 4 2 MS SQL Server Express Edition If you wish to use Micros...

Page 32: ...database name Username type in a preferred new login name for the database to be used for AVG Admin Server connection User password type in a preferred new password for the database to be used for AVG Admin Server connection Continue to the next step Data Import by pressing the Next button 3 4 3 MS SQL Server Fill in the following information Computer name defines the name of the server on which t...

Page 33: ...ed for AVG Admin Server connection User password type in a preferred new password for the database to be used for AVG Admin Server connection Press the Next button and continue to the next step Data Import 3 4 4 Oracle Please note If your database is running on another computer you must first install the client part of the Oracle database on that computer For installation on Windows Vista we recom...

Page 34: ...sword for the database administrator must be filled in Instance name enter your Oracle instance name Username shows the predefined login name for the database to be used for AVG Admin Server connection User password type in a preferred new password for the database to be used for AVG Admin Server connection Press the Next button and continue to the next step Data Import 3 4 5 MySQL 5 Fill in the f...

Page 35: ...name type in a preferred new login name for the database to be used for AVG Admin Server connection User password type in a preferred new password for the database to be used for AVG Admin Server connection Press the Next button and continue to the next step Data Import 3 4 6 Data Import Once you confirm your database selection you can also choose to import some existing data into the newly create...

Page 36: ...rver Data AutoDatabaseBackup Therefore if you have previously used AVG Remote Administration and wish to use former database backup you can find the backup files there unless you switched the backup feature off The folders are named in the format YEAR MM DD TIME for easier differentiation 3 4 7 Server Access In this step you can optionally check the Username and Password checkboxes and fill in you...

Page 37: ...A V G 9 0 Internet Security Business Edition 2010 C opyright A V G T echnologies C Z s r o A ll rights reserved 37 ...

Page 38: ...This dialog will appear if you chose to deploy the UpdateProxy role in the Role Selection dialog You must choose a folder into which the update files will be downloaded and stored If the folder does not exist you will be asked if you want to create it Click this button to select the folder Once finished click the Next button to continue ...

Page 39: ...ping the default configuration If you for some reason do not wish to download Anti Spam updates uncheck the Allow downloading of Anti Spam updates item Note This checkbox indicates that Anti Spam updates will be downloaded directly from the Mailshell servers Additional information about the Anti Spam updates can be found in the Configuration Shared Settings for Stations Groups Anti Spam chapter If...

Page 40: ...g the address of the selected server Delete for deleting the selected server address Default for resetting values of the current dialog to default ones The servers are listed by priority The first one always has the highest priority i e updates are first downloaded from this server If you need to change the order simply use the following buttons to do so Move Up to move a selected server up Move D...

Page 41: ...ication Servers group settings Shared Settings the currently deployed AVG Admin Server URL will be saved into the Shared Settings for Stations New group the currently deployed AVG Admin Server URL will be saved to a new group If you choose this option you will need to select a group name and optionally its description too New stations the currently deployed AVG Admin Server URL will be saved to th...

Page 42: ...guration Shared Settings for Stations Groups Anti Spam chapter 3 6 Configuration overview This dialog contains a brief overview of the previously selected settings Confirm your choice by pressing the Deploy button The deployment process will start It may take some time so please be patient Once the process is completed click the Finish button to close the Wizard The AVG Admin Server will then be s...

Page 43: ...logies C Z s r o A ll rights reserved 43 users Connecting Stations to AVG DataCenter Migrating stations from to different AVG DataCenter Also you may consider going through the general How to chapter which describes different tasks related to the remote administration of AVG ...

Page 44: ...oper and comprehensive functionality 4 1 Remote Installation on Windows XP Home The installation process on stations with this operating system is the same as installation on stations running the Windows 2000 2003 XP Professional OS However due to the restrictions of this older operating system it is not possible to run the automatic installation of the AVG Agent service Therefore before you start...

Page 45: ...ver operating system AVG Link Scanner This component uses a special driver that may require the computer restart in order to successfully update itself Therefore installing this component to a server environment is not recommended Note These exceptions do not apply if you only use a computer with some server operating system installed e g Windows Server 2000 2003 etc as a standard workstation with...

Page 46: ... file name To continue click the Next button 4 4 Installation Method To continue in the Basic Mode leave the option Advanced mode unselected otherwise proceed to Advanced Mode chapter The dialog window offers the selection between two options for creating and using the installation script Remote network installation This option allows you to install AVG on stations available in the local network c...

Page 47: ...e installation the wizard will first install and start the AVG Agent service on the target station then transfer the AVG installation files and process the installation accordingly Before you proceed please review the network requirements and exceptions regarding remote AVG installation You can find more detailed information on the ports settings in the Network Requirements chapter The remote inst...

Page 48: ...o be used Folder with the AVG installation package type in the full path to AVG installation package or use this button to select the proper folder If you have not downloaded the package yet click the Download button and use the wizard to download the installation file for you into the selected folder You can view the download progress above the Download button Proxy settings button If you need to...

Page 49: ...onnection string into the AVG DataCenter connection string field If applicable also enter the Username and Password If you do not want to manage the stations via the AVG Admin Console simply uncheck this option Add new station into group If you prefer to automatically add new station s into a custom group you can choose the group name here Custom update server if you already have an existing updat...

Page 50: ...ion will allow you to choose a specific range of IP addresses Import stations from file a new dialog will appear and you will be able to choose a file with a list of stations to be scanned Such a list can be generated for example from an older version of AVG Remote Administration 7 5 but since the source text file contains one station name or an IP address per line you can also create the file you...

Page 51: ...s option will prevent the password from being displayed on your computer s monitor Note The installation process on the station is hidden i e a logged user will not be able to interfere with the installation progress Warning AVG remote installation can be performed only on stations with the supported operating system installed See the full list of supported operating systems in the Operating Syste...

Page 52: ...nstallation is successful the AVG Agent will be removed and therefore the installation log will not be possible to retrieve Export stations without AVG to a file this option will create a file with list of stations that do not contain AVG installation Select all stations will select or unselect all stations in the list and the Install button will become active Select stations without AVG will sele...

Page 53: ...ear You need to specify the scanning range by entering the IP addresses here In the From field enter a starting IP address and in the To field enter an ending address Click the Add button to add the address range into the list To delete a range from the right list simply select the items you wish to remove and click the Remove button Once you finish selecting the IP ranges click the Next button to...

Page 54: ...ssible to retrieve Export stations without AVG to a file this option will create a file with list of stations that do not contain AVG installation Select all stations will select or unselect all stations in the list and the Install button will become active Select stations without AVG will select only stations that do not have AVG already installed or where AVG could not be detected The Refresh bu...

Page 55: ...your choice The source file format contains one station name per line in simple text format Once done the Station selection window will appear Right click to view additional options Retrieve the installation log this option will try to obtain the installation log from the station if available Note If AVG installation is successful the AVG Agent will be removed and therefore the installation log wi...

Page 56: ...nning them again Continue to the Remote network installation final steps chapter and complete the remote installation process 4 5 4 Select a Single Station If you choose to install AVG remotely only on a single station the following dialog will appear Click either the Computer name or IP address field and fill in the proper name or IP address Confirm your choice by clicking the OK button The proce...

Page 57: ...s without AVG to a file this option will create a file with list of stations that do not contain AVG installation Select all stations will select or unselect all stations in the list and the Install button will become active Select stations without AVG will select only stations that do not have AVG already installed or where AVG could not be detected The Refresh button will reload the state of all...

Page 58: ...ng Once done the Station selection window will appear Right click to view additional options Retrieve the installation log this option will try to obtain the installation log from the station if available Note If AVG installation is successful the AVG Agent will be removed and therefore the installation log will not be possible to retrieve Export stations without AVG to a file this option will cre...

Page 59: ... tip when pointing to a station in the list for a few seconds The tool tip contains an overview of the station state and other details Once you are ready to proceed select the desired stations and click on the Install button to begin remote installation If you selected only some stations from the list AVG installation will be performed on these stations only Otherwise installation will be performe...

Page 60: ...ion was successful however it may take some time to process Once all your stations receive the installation files and finish the installation process you will be able to leave this dialog by clicking the Next button Note You can later review recently installed stations from the AVG Admin Console either in the Stations New stations or in the group chosen during the Remote administration settings di...

Page 61: ...ding the settings at the very beginning Click Finish button to close the wizard 4 7 Creation of AVG Installation Script Selecting the Creation of AVG installation script option the wizard will create an installation script in a selected directory The content of the directory can then be used for installation from CD network folder or copied directly to a station This option does not offer the poss...

Page 62: ... option Click Next to continue During this step it is necessary to define the following installation parameters License information type in the license data such as Name Company and License number mandatory value If you wish to use the Windows username for the Name field do not select the respective check box and leave the default system settings to be used ...

Page 63: ...the Proxy settings button License number change Use this button to input a new license number to be used for remote installations of AVG The following options are available in this step Note If you are unsure about these settings we recommend keeping the default ones Remote administration Enter the AVG DataCenter connection string to the AVG DataCenter connection string field If applicable also en...

Page 64: ...location define these options Select folder where the installation script file will be stored Tick this checkbox and choose a custom directory for storing the installation script Create a subfolder for AVG 9 0 installation files Tick this checkbox if you prefer AVG setup files to be stored in a subfolder Create the AUTORUN INF file If you plan to put your script on a CD DVD or USB Flash disk from ...

Page 65: ...n where you will execute it and therefore script would not work This step contains a preview of both setup and configuration files The first tab contains information about the setup file and the second contains information about the presets If you have not done so already fill in the output path in the Select folder where the script will be stored section Click the Create script button to compile ...

Page 66: ...n examples To use the script saved to a folder 1 Copy the whole contents of the previously chosen folder to your station Note If you used a network folder for storing the script you can navigate to that folder directly over the network 2 On the station navigate to this folder and run the AvgSetup bat file 3 The command line window will appear and the installation will begin 4 Once the installation...

Page 67: ...ion s operating system and you chose to create the autorun inf file during script preparation the installation will start automatically 3 If not open the removable device disk letter and run the AvgSetup bat file manually 4 The command line window will appear and the installation will begin 5 Once the installation is completed the window will close automatically ...

Page 68: ...ehavior according to their own needs The wizard can be launched in two ways From the Windows Start menu All Programs AVG 9 0 Remote Administration AVG Network Installer Wizard From the AVG Admin Console environment upper menu Tools Install AVG on stations The wizard can be run either in the Basic or Advanced mode You can select the Advanced mode by selecting the option Advanced mode in the second ...

Page 69: ...uration file available in the final step you can load the settings now by choosing the Load settings button To revert to the original settings preset by default press the Default settings button During the whole installation process you can decide to save the configuration progress at any time by pressing F2 key or CTRL S combination A new dialog will appear allowing you to choose a configuration ...

Page 70: ...the installation script Remote network installation This option allows you to install AVG on stations available in the local network computers selected from the domain Active Directory according to IP ranges imported from a list etc You can also use this option for removing stations from a former AVG Datacenter and transferring them to a new one Creation of AVG installation script This option allo...

Page 71: ...tation then transfer the AVG installation files and process the installation accordingly Before you proceed please review the network requirements and exceptions regarding remote AVG installation You can find more detailed information on the port settings in the Network Requirements chapter The remote installation is not automatically possible on stations with Windows XP Home Please see the Window...

Page 72: ...be used Folder with the AVG installation package type in the full path to the AVG installation package or use this button to select the proper folder If you have not downloaded the package yet click the Download button and use the wizard to download the installation file for you into the selected folder You can view the download progress above the Download button Proxy settings button If you need ...

Page 73: ...VG components that can be either installed or uninstalled From the list of components select o Components that should be installed and mark them like this o Components that should be uninstalled or not installed and mark them like this o The default settings will be used for components that you leave blank Remote AVG uninstallation allows AVG removal Install AVG Security Toolbar choose to install ...

Page 74: ...could be a running e mail client or an internet browser Disable the default scan the default settings for weekly scanning will be disabled Run the First scan as a part of next scheduled scan the first optimization scan will be run with the first scheduled scan Reboot the computer after finishing AVG 9 0 setup if needed in certain cases Firewall component installation for example a computer restart...

Page 75: ...delay before the restart will take place The default value is ten minutes Note This option is not supported in MS Windows 2000 In the Setup properties section you can choose from the following options Where to install if you prefer a customized target location for installation you can choose it by entering the path here We recommend keeping the default settings Setup language choose a default cust...

Page 76: ...you prefer to automatically add new station s into a custom group you can choose the group name here Custom update server if you already have an existing update server that you would like to use for your stations check this checkbox and fill in its address now The AVG Agent settings section contains the following options The Log Level option allows you to specify the logging detail level Errors on...

Page 77: ...e station once AVG is successfully installed Delete service AVG Agent also on stations where the AVG Agent service have to be installed manually this option will automatically remove the AVG Agent once AVG is successfully installed also from stations where the AVG Agent cannot be installed automatically not recommended The right part of the section offers the following options Ping number of ping ...

Page 78: ...P range this option will allow you to choose a specific range of IP addresses Import stations from file a new dialog will appear and you will be able to choose a file with a list of stations to be scanned Such a list can be generated from an older version of AVG Remote Administration 7 5 The source text file contains one station name or an IP address per line More information about this topic can ...

Page 79: ...omputer s monitor Check AVG version from AVG DataCenter check this option if you want the wizard to try obtaining information about AVG version on each station from the AVG DataCenter if available Fill into the Maximum time since the last station was contacted field a value in hours that will indicate the maximum time since the last contact with such station Warning AVG remote installation can be ...

Page 80: ...n is successful and the option Delete AVG Agent after AVG is installed is enabled Detailed installation options step the AVG Agent will be removed and therefore the installation log will not be possible to retrieve Export stations without AVG to a file this option will create a file with list of stations that do not contain AVG installation Select all stations will select or unselect all stations ...

Page 81: ...o an IP range the following dialog will appear You need to specify the scanning range by entering the IP addresses here In the From field enter a starting IP address and in the To field an ending address Click the Add button to add the address into the list To delete a range from the right list simply select the items you wish to remove and click the Remove button Once you have finished selecting ...

Page 82: ... and therefore the installation log will not be possible to retrieve Export stations without AVG to a file this option will create a file with list of stations that do not contain AVG installation Select all stations will select or unselect all stations in the list and the Install button will become active Select stations without AVG will select only stations that do not have AVG already installed...

Page 83: ... contains one station name per line in simple text format Once done the Station selection window will appear Right click to view additional options Retrieve the installation log this option will try to obtain the installation log from the station if available Note If AVG installation is successful and the option Delete AVG Agent after AVG is installed is enabled Detailed installation options step ...

Page 84: ...e list by scanning them again Continue to the Remote network installation final steps chapter and complete the remote installation process 5 3 4 Select a Single Station If you choose to install AVG remotely only on a single station the following dialog will appear Click either the Computer name or IP address field and fill in the proper name or IP address Confirm your choice by clicking the OK but...

Page 85: ...will not be possible to retrieve Export stations without AVG to a file this option will create a file with list of stations that do not contain AVG installation Select all stations will select or unselect all stations in the list and the Install button will become active Select stations without AVG will select only stations that do not have AVG already installed or where AVG could not be detected ...

Page 86: ...s for searching Once done the Station selection window will appear Right click to view additional options Retrieve the installation log this option will try to obtain the installation log from the station if available Note If AVG installation is successful and the option Delete AVG Agent after AVG is installed is enabled Detailed installation options step the AVG Agent will be removed and therefor...

Page 87: ...llation final steps Additionally you may display a so called tool tip when pointing to a station in the list for a few seconds The tool tip contains an overview of the station state and other details Once you are ready to proceed select the desired stations and click on the Install button to begin remote installation If you select only some stations from the list AVG installation will be performed...

Page 88: ...ion was successful however it may take some time to process Once all your stations receive the installation files and finish the installation process you will be able to leave this dialog by clicking the Next button Note You can later review recently installed stations from the AVG Admin Console either in the Stations New stations or in the group chosen during the Remote administration settings di...

Page 89: ... the settings at the very beginning Click Finish button to close the wizard 5 5 Creation of AVG Installation Script Selecting the Creation of AVG installation script option the wizard will create an installation script in the selected directory The contents of the directory can then be used for installation from CD network folder or copied directly to a station This option does not offer the possi...

Page 90: ...ss Edition 2010 C opyright A V G T echnologies C Z s r o A ll rights reserved 90 The first step contains an overview of this option Click Next to continue During this step it is necessary to define the following installation parameters ...

Page 91: ... wizard to download the installation file for you into the selected folder You can observe the download progress above the Download button Proxy settings button If you need to use a proxy server to connect to the Internet you can fill in the proxy server details by clicking the Proxy settings button License number change Use this button to input a new license number to be used for remote installat...

Page 92: ...be uninstalled or not installed and mark them like this o The default settings will be used for components that you leave blank Remote AVG uninstallation allows AVG removal In the Setup parameters section you can choose from the following options Quit setup if AVG 9 0 is already installed the remote administration will not proceed when AVG 9 0 is already present on the target station Kill all runn...

Page 93: ...y visible on the station o show installation wizard the installation will be visible on the station and the currently logged user will need to manually confirm all steps Display a notification message regarding scheduled system restart on the remote computer If the previous checkbox is checked you can also define a delay before the restart will take place The default value is ten minutes Note This...

Page 94: ...ection string into the AVG DataCenter connection string field If applicable also enter the Username and Password If you do not want to manage the stations via the AVG Admin Console simply uncheck this option Add new station into group If you prefer to automatically add new station s into a custom group you can choose the group name here Custom update server if you already have an existing update s...

Page 95: ...n must be ini In the Setup files location define these options Select folder where the installation script file will be stored Tick this checkbox and choose a custom directory for storing installation script Create a subfolder for AVG 9 0 installation files Tick this checkbox if you prefer AVG setup files to be copied to and stored in a subfolder Create the AUTORUN INF file If you plan to put your...

Page 96: ...ich will be most likely different on the target station where you will execute it and the script would not work This step contains a preview of both setup and configuration files The first tab contains information about the setup file and the second contains the presets If you have not done so already fill in the output path in the Select folder where the script will be stored section Click the Cr...

Page 97: ...are the two most common examples To use the script saved to a folder 1 Copy the whole content of the previously chosen folder to your station Note If you used a network folder for storing the script you can navigate to that folder directly over the network 2 On the station navigate to this folder and run the AvgSetup bat file 3 The command line window will appear and the installation will begin 4 ...

Page 98: ... is enabled in the station s operating system and you chose to create the autorun inf file during script preparation the installation will start automatically 3 If not open the removable device disk letter and run the AvgSetup bat file manually 4 The command line window will appear and the installation will begin 5 Once the installation is completed the window will close automatically ...

Page 99: ...e AVG Admin Console navigate to the Windows start menu and select Start All Programs AVG 9 0 Remote Administration AVG Admin Console Alternatively you can go to your Program files folder usually c Program Files select folder AVG AVG9 Admin Console and double click AVG9AdminConsole exe During startup the AVG Admin Console automatically tries to connect to the last used AVG DataCenter If the connect...

Page 100: ...rver where the AVG Admin Server runs port is the AVG Admin Server port number The default port value is 4158 If the AVG Admin Server uses this default number it is not necessary to include the number into the communication string If the DataCenter is password protected you must fill in the Login name and Password into the appropriate fields Without correct password and or login name you will not b...

Page 101: ... allowing users to move or enable disable individual panels according to their needs Within the default view all six panels are visible in addition to a navigation toolbar and upper menu 6 2 1 Upper Main Menu The upper menu contains the following menu items DataCenter menu The DataCenter menu offers the following options Connect to AVG DataCenter Allows user to select a different DataCenter AVG Da...

Page 102: ...ing the scan results from stations The default value is 30 days In the next section choose how you wish to secure your AVG DataCenter access Free access default settings that will allow anyone to access the AVG DataCenter no password is needed Simple password protection will open a new dialog where you can choose a custom password the same password must be entered into both fields for verification...

Page 103: ... the original position of all panels use the Default position of panels item The panels will be restored after you restart the application Non compliance conditions Here you can choose which conditions on a station are to be considered as non compliant According to your selection the non compliant stations will then be highlighted in red within all available views Use the Exceptions button to defi...

Page 104: ...ew choose a required font size for the views the default value is 11 In the Advanced view options section choose the following o Display all columns in one tab check this checkbox to group all columns into one tab for easier access to all information o Display number of rows in the navigation tree if enabled every item in the navigation tree will contain a number in brackets reflecting the number ...

Page 105: ...t versions Refresh refreshes all records displayed in the current view section you can use F5 keyboard button to do so as well Refresh row count in the navigation tree updates the number of rows reflected in brackets within the navigation tree Export the current view contents Allows you to save the current view for example list of stations into a csv comma separated values file which can be easily...

Page 106: ...ns a dialog for editing the shared configuration for Firewall For detailed information on Firewall shared settings please refer to chapter Configuration Shared Firewall Settings Shared settings for application servers opens a dialog for editing the shared configuration for stations with an application server installed For detailed information on these shared settings please refer to chapter Config...

Page 107: ...ncheck the Check for updates during startup checkbox Download latest documentation opens your default Internet browser with the AVG website documentation download page Download AVG Rescue CD opens your default Internet browser with the AVG website Rescue CD download page In order to download the product you will need to insert your license number for AVG Rescue CD About AVG Admin Console displays ...

Page 108: ...hnologies C Z s r o A ll rights reserved 108 Within the navigation tree you will find the following sets Stations Servers Scan results Events Notifications Graphic reports Licenses Pending requests You can find descriptions of individual items in their respective chapters ...

Page 109: ... record You can select more records at the same time press the CTRL key adding a new record to the current selection or the SHIFT key selecting all records between the first and the last highlighted record Click the mouse right button over the selected record to open the Context menu It is possible to call various actions related to the current selection from the Context menu To select only specif...

Page 110: ... Then type in the station name or part of its name You will experience the highlighted results just as you type Use F3 keyboard button to jump to the next search result 6 2 4 Status Panel In this part of the AVG Admin Console main window you can find various system notices and information on the application functionality communication with AVG stations detected problems positive scan results warni...

Page 111: ...ers From the drop down menu select what type of messages you wish to display In the Recipient Sender section there two checkboxes Checking the upper one only from sender gives you access to the context menu that allows you to select a unique sender whose messages will be displayed in the Status window panel After checking the lower one only for recipient containing you can choose to show only mess...

Page 112: ...ated by default in the right part of the screen If the panel is not visible you can activate it by clicking on the Quick Help item in the View Panels menu 6 2 6 Filter Panel The Filter panel contains a list of filtering options available for the current view The list will become active only if there are any filters available for the selected view Description of individual filters can be found in t...

Page 113: ...tion requirements needed for successful synchronization 6 3 1 Station Settings Synchronization During the synchronization of station settings mandatory settings are transferred from the DataCenter to the station non mandatory settings are transferred from the Station to the DataCenter The synchronization is performed periodically By default the settings synchronization process is done every 60 min...

Page 114: ...ings from the context menu 6 3 2 Scan Results Synchronization This synchronization process sends data from the station to the AVG DataCenter It takes place every time the station powers on goes online at the latest within 20 minutes immediately after scan completion or after an infection is detected by the Resident Shield immediately or latest within 20 minutes when there is a scan result modifica...

Page 115: ...stations contains stations that are in an non standard state i e don t comply to predefined conditions Stations with AVG Firewall contains a list of stations that have the Firewall component installed New Stations contains only stations that have not been assigned to any administrator defined group yet More detailed information on each group can be found in the following chapters In the current vi...

Page 116: ...ditions are as follows The AVG version is outdated a station will be considered as non compliant if the AVG version on the station is not up to date Virus database version is outdated a station will be considered as non compliant if the virus database is not up to date on the station The virus database release date is older than if used stations with the virus database older than the entered inter...

Page 117: ... scheduled scan for a long time Can be specified in either hours or days The following button is available Exceptions allows you to define groups excluded from the selected rules Confirm your choice by clicking the OK button or close it by pressing Cancel 6 4 2 Stations with AVG Firewall The Stations with AVG Firewall group contains a list of all network stations with firewall enabled Double click...

Page 118: ...on that you want to filter out Station domain Insert a custom station domain name that you want to filter out IP address of station Insert a custom station IP address that you want to filter out Station operating system Insert a custom operating system name or its part that you want to filter out For example to display only all stations with Windows XP installed input the following string XP Infec...

Page 119: ...VG application server installed In the current view section you can then find information related to specific stations Using the tabs the information is divided into several categories Servers tab Contains general information about each station name domain group last contact etc Details tab Displays additional information regarding the stations including IP address MAC address operating system res...

Page 120: ...the group o No access the chosen user account will have no access to the group at all Synchronize settings will ask all stations in the group for immediate synchronization of settings Ask to perform program update will ask all stations in the group to start the program update process Ask to perform virus database update will ask all stations in the group to start the virus database update process ...

Page 121: ...in the Configuration Shared Settings for Application Servers chapter 6 5 3 Filtering You can apply various listing filters to the current view The filters are available by default from the bottom left Filter panel The Filter panel is located by default in the bottom left part of the screen If the panel is not visible you can activate it by clicking on the Filter window item in the View Panels menu...

Page 122: ...eckbox next to its name or right click in the filters window and from the context menu select Switch off all filters Note All filters are case insensitive 6 6 Scan results This item offers an overview of all scan results including results from the Resident shield or Online Shield on stations together with detailed information related to specific scans The scan results are by default regularly retr...

Page 123: ... Additionally to view specific scan results simply double click the requested line or from the right click context menu select Scan result details option A new window will appear Depending on the viruses found more tabs may be displayed Each tab contains a list of findings i e Infections Spyware etc On each tab the following options are available Confirm this button will mark the test result as co...

Page 124: ...ption for the selected finding s AVG will then ignore the file and will not report it anymore If the station is active the requested operation s will be done immediately after the request If the station is not currently active i e is not connected to the AVG Datacenter all pending operations will be processed next time the station connects Once you request an action then if the AVG station is acti...

Page 125: ...l display also Station01 Station02 etc The filtering options for Scan results are as follows Note To use a filter simply tick the checkbox next to its name and double click the line to insert a value The results will be displayed immediately Station name Insert a custom station name that you want to filter out Station description Insert a custom station description that you want to filter out Scan...

Page 126: ...are available by default from the bottom left Filter panel The Filter panel is located by default in the bottom left part of the screen If the panel is not visible you can activate it by clicking on the Filter window item in the View Panels menu Within the text filters you can use simple wildcard asterisk character The wildcard character substitutes for any character or a string For example Stat s...

Page 127: ...re case insensitive 6 8 Notifications The Notifications item allows you to select from predefined notification actions These notifications once set can inform an administrator via e mail about different events within the AVG Admin Console Note Proper dispatch of e mail notifications requires correct SMTP server definition on the Configuration AVG Admin Server Settings E Mail tab To activate a noti...

Page 128: ...to receive an e mail once the above mentioned parameters or the condition generally is met You can also select a period in which the condition should be checked Check the Group multiple findings into a single message checkbox if you want to customize number of event occurrences that must occur before the notification message will be sent Certain notifications have also some Condition parameters av...

Page 129: ...self The available fields are as follows To insert a message recipient address in the form example somedomain com Subject Notification header Notification body Notification footer Into these fields you can insert either custom text to be displayed within the message or use a macro to insert a variable To use a variable macro simply click Insert macro button located next to each message part ...

Page 130: ...AVG_LastCall last time the station contacted the AVG DataCenter AVG_WinVersion the version of MS Windows AVG_AvgVersion the AVG version on the station Antivirus_Version the version of the antivirus database AVG_StationDesc the description of the station AVG_Installtime installation time AVG_Infected number of unremoved infections AVG_ScanStarted start of a scan 6 9 Graphic Reports Note As Graphic ...

Page 131: ... templates will not be exported or imported Once you import your former exported data Graphic reports will not be available until you restart the AVG Admin Server 6 9 1 Report Templates There are some predefined templates that can be quickly used for report generation Some templates allow you to set additional parameters for more precise reports To create a report directly from this menu right cli...

Page 132: ...rt Most viruses This report shows the top viruses of all stations Available parameters Viruses count in report limit the number of viruses in the report 0 unlimited Time interval specify the time interval for selecting data last day last week last month last year unlimited Type of Chart choose the requested chart type default selection is pie chart Virus scan report This report shows the status of...

Page 133: ...click context menu Edit opens an edit dialog for the selected schedule Define a new schedule will start the wizard for creating a new report schedule The Report Schedule is active use this function to activate or disable selected report s Remove removes selected reports from AVG DataCenter By default there are no schedules available To prepare a new scheduled report right click in the Report sched...

Page 134: ... 2010 C opyright A V G T echnologies C Z s r o A ll rights reserved 134 Fill in the Name and Description Proceed to the next dialog by pressing the Next button From the rollover menu select which template you want to use for your scheduled report ...

Page 135: ... parameters available for the selected report fill in the requested values or leave the default values For more information on templates see the Report templates section above Once ready press the Next button In this dialog choose whether you want to generate the report only once in the selected time or to generate the report periodically ...

Page 136: ...VG Admin Server E mail tab Click on the AVG Admin Server settings to configure the SMTP E mail settings now Note To learn more about configuring the AVG Admin Server settings for sending E mail see the E mail tab topic in the Configuration AVG Admin Server Settings chapter If you have already previously configured the E mail tab in the AVG Admin Server configuration you should see predefined value...

Page 137: ... right buttons at the top of the screen By clicking the printer icon located in the top left corner you will open the standard Windows print dialog where you can choose to print the report on a printer s or produce a PDF file if available If you prefer to export the report to a file use the Report Save menu item The confirmation dialog will appear where you can choose which output format you prefe...

Page 138: ...ntext menu select Switch off all filters Note All filters are case insensitive 6 10 Licenses This item offers an overview of all license numbers used It allows you to easily monitor all existing license numbers and add or update license number for individual or multiple stations 6 10 1 Shared Settings In the view you will see the list of all groups including the custom ones You have the following ...

Page 139: ... pending requests sent from the AVG Admin Console You can also delete them by right clicking on them and selecting Delete selected requests from the context menu 6 11 1 Filtering You can apply various listing filters to the Pending requests view The filters are available by default from the bottom left Filter panel The Filter panel is located by default in the bottom left part of the screen If the...

Page 140: ...ation name to be filtered out From Insert a custom date and time value that you want to filter out To Insert a custom date and time value that you want to filter out To disable a filter simply uncheck the checkbox next to its name or right click in the filters window and from the context menu select Switch off all filters Note All filters are case insensitive ...

Page 141: ... AVG Admin Server can serve as a proxy server for downloading and distributing updates to your stations within the local network by deploying the UpdateProxy role It basically works as a simple web server offering the update files to AVG stations The update files are downloaded from the AVG central update servers just once which significantly decreases the internet connection link load especially ...

Page 142: ...loyment Wizard Lite only allows deployment of the UpdateProxy role AVG Network Installer Wizard Lite only allows AVG Installation Script creation In order to install and use only the AVG Admin Lite features you must have chosen the Lite Installation option during the AVG Internet Security Business Edition installation process For more information see chapter Installation type 8 1 AVG Admin Deploym...

Page 143: ...s an overview of the configuration that is going to be deployed on your server Basically only the UpdateProxy role will be deployed to your server The UpdateProxy role serves as a proxy server for downloading and distributing updates to your stations The wizard will also create the update folder on the C drive by default or drive that is indicated in your overview ...

Page 144: ...010 C opyright A V G T echnologies C Z s r o A ll rights reserved 144 8 1 2 Completion If everything went smoothly you will see a dialog similar to the one above Click Finish to close the Wizard and continue to the AVG Network Installer Wizard Lite ...

Page 145: ...ight A V G T echnologies C Z s r o A ll rights reserved 145 8 2 AVG Network Installer Wizard Lite The AVG Network Installer Wizard Lite will quickly guide you through the AVG script creation process The script can then be used to install AVG on your stations ...

Page 146: ...ved 146 8 2 1 Installation Settings Fill in the requested values License number is a mandatory field that must be filled in Alternatively you may check the Name and or Company checkboxes and fill in the appropriate values Use the License number change button to input a new license number for AVG installations ...

Page 147: ...nternet once you click the Next button In such a case please make sure your Internet connection is available You can choose one of the following Portable data storage medium USB drive If you have not done so already insert a removable USB device Flash drive portable hard drive etc and hit the Refresh button to see the device in the drop down list Make sure the drive is not write protected Folder S...

Page 148: ...ed a network folder for storing the script you can navigate to that folder directly over the network 2 On the station navigate to this folder and run the AvgSetup bat file 3 The command line window will appear and the installation will begin 4 Once the installation is completed the window will close automatically To use the script from a removable device 1 Insert the removable device to your stati...

Page 149: ...d 149 manually 4 The command line window will appear and the installation will begin 5 Once the installation is completed the window will close automatically Note You may also consider creating and distributing an AVG installation clone For more information please consult the AVG Settings Manager chapter below ...

Page 150: ...he installation of AVG and available via Windows Start menu All Programs AVG 9 0 AVG Settings Manager Edit AVG configuration of this computer Use this button to open dialog with advanced settings of your local AVG All changes made here will be reflected also to the local AVG installation Load and edit AVG configuration file If you already have an AVG configuration file pck use this button to open ...

Page 151: ...ation and confirm your choice Answer No to skip the password creation and continue to save the local AVG configuration to a file Clone AVG installation This option allows you to make a copy of the local AVG installation by creating an installation package with custom options The clone includes most of the AVG settings with the exception of the following o Language settings o Sounds settings o Fire...

Page 152: ...to the selected folder or manually put the AVG installation package into that folder You can use the Proxy button to define a proxy server settings if your network requires this for a successful connection By clicking OK the cloning process begins and should shortly finish You may also experience a dialog asking about setting password to Allowed items see above Once finished there should be AvgSet...

Page 153: ...ire more detailed information on other items configuration we recommend you to consult the AVG Internet Security User Guide available to download from http www avg com or the context help available via the nice question mark button Note You can use Default button to restore the original settings of the current dialog 10 1 1 General control and priority levels All setting values applicable for stat...

Page 154: ...riority which means that all items set as mandatory in higher levels mentioned above cannot be changed there Individual settings for stations can be accessed from the Stations item and then double clicking the requested station name By default mandatory items are displayed as bold and can be easily changed by right clicking on the certain item s lock icon and choosing from the context menu Mandato...

Page 155: ... You can set the events parameters using the sub tree items You can also select from the roll down menu the language you prefer to display the default texts of rules The sub tree items are as follows Sending to e mail This sub tree item enables you to specify which types of events should be sent to the specified e mail address Available events are shown in the dialog mark the respective checkbox t...

Page 156: ... log This sub tree item enables you to specify which types of events should be written to the NT event log of the specific station Available events are shown in the dialog mark the respective checkbox to include the event Double clicking an event will open a new dialog where you can customize ID severity and message text Clicking the Insert macro button will open list of macros that you can apply ...

Page 157: ...s vault object removed Virus vault object restored Threat found Scan started Scan finished Update started Update checked Update finished AVG Startup AVG shutdown AVG component was unexpectedly terminated License number changed Identity Protection a malware was detected Identity Protection the allowed list was changed Identity Protection an object was restored from the quarantine ...

Page 158: ...to synchronize every selected period i e will try to find out if anything new is available and transfer changes only Retrieve messages from server every choose how often you wish the requests invoked from AVG Admin Console to be retrieved from the server Synchronize firewall settings If you do not require Firewall settings synchronization we recommend to switch it off to reduce the data flow and e...

Page 159: ...essible from the Remote Administration item in the main tree as Allowed actions By unchecking the following checkbox es you can forbid use of the feature for user on the station Change of the license number if unchecked it will disallow users on the station to change the license number Advanced settings dialog access if unchecked it will disallow users on the station to open and edit advanced sett...

Page 160: ...fter entering password click on the Activate password for access to unallowed actions and in the new dialog fill in a new password twice for verification The password will be required every time the user tries to access the disallowed action Similarly you can enable the user on a station to change mandatory settings To do so check the Activate password for modification of mandatory settings checkb...

Page 161: ...VG Admin Console You can set the following options Owner name enter a required name of the owner Company enter a required company name License number enter a required license number 10 1 6 Configuration copying You can copy predefined Schedules configuration from the Shared settings for stations Groups or from settings for a single station to a group multiple groups or shared settings ...

Page 162: ...y Business Edition 2010 C opyright A V G T echnologies C Z s r o A ll rights reserved 162 In the left tree right click on the chosen subitem under Schedules item and from the context menu choose Copy to A new dialog will appear ...

Page 163: ...hared settings for application servers or Application servers If you select Stations option the from group drop down menu will become available where you can choose a group from which the stations will be listed Then select individual stations into which you wish to copy the configuration The checkbox Set mandatory flag for the target object serves for marking the setting as mandatory If left unch...

Page 164: ...le computer or choose to Scan specific files or folders The second option allows you to select custom sections that you wish to scan Local hard drives Loc All local fixed drives will be scanned My Documents folder Doc The following location will be scanned C Documents and Settings current user Where current user represents a user logged during the scanning process Shared Documents DocAll The follo...

Page 165: ...ile name Temporary Internet Files Web The MS Internet Explorer cache directory will be scanned C Documents and Settings user Local Settings Temporary Internet Files Where user represents an user profile name Warning Since all scheduled scans run under SYSTEM user account it is currently not possible to scan some locations properly namely Web Temp or Doc due to Windows security policy 10 1 8 Moving...

Page 166: ...on item To transfer the chosen setting to other group settings click OK or Apply button Please note If you change the value of the setting or amend its status before you click OK or Apply button the changes will be lost and the configuration will not be copied Analogically you can process the Shared settings for application servers and move selected configuration to all servers The context menu it...

Page 167: ...ory In any other group it will be set as monitored This can be used to easily remove the mandatory flag from all the groups at once You can similarly process the individual server settings within the application servers and move the selected configuration to the Shared settings for application servers The context menu item is named Move value to the Shared settings 10 1 9 Anti Spam If you deploy U...

Page 168: ... Shared settings To do so navigate to the AVG Admin Console upper menu Tools Shared settings for stations item Then select Anti Spam Advanced Settings Internet connection In the Proxy server dialog insert your AVG Admin Server address including port number default value is 4158 If your AVG Admin Server uses username and password open also the Proxy authentication dialog and input the correct usern...

Page 169: ...0 2 Shared Firewall Settings This dialog allows you to define shared settings for stations Most of the options are exactly the same as on the station therefore if you require more detailed information on individual item configuration we recommend consulting either the context help or the AVG Internet Security User Guide available to download from http www avg com The following subchapters describe...

Page 170: ...nd outside network traffic is available Emergency mode will block all traffic including local network You can set the whole configuration as mandatory by checking the Set whole configuration as mandatory checkbox available in the General information dialog Additionally you can set certain individual or all settings within profiles as mandatory to do so simply select the required profile and in the...

Page 171: ...e individual stations and groups Note The bold highlighted profile name does indicate that the profile is set as mandatory The profile settings mandatory monitored status can be verified or changed in the Areas and Adapters profiles section above Warning If you delete all predefined profiles except for Allow all and Block all and keep no profile active mandatory the station will once synchronized ...

Page 172: ...A V G 9 0 Internet Security Business Edition 2010 C opyright A V G T echnologies C Z s r o A ll rights reserved 172 ...

Page 173: ...iguration of other items we recommend you to consult the AVG E mail Server Edition User Guide available to download from http www avg com or the context help available via the nice question mark button Note You can use Default button to restore the original settings of the current dialog 10 3 1 Overview Basic overview of the individual server components Anti Spam Server for MS Exchange Checks all ...

Page 174: ...oth EDGE and HUB roles E mail Scanner for MS Exchange VSAPI Checks all e mail messages stored in user mailboxes If any viruses are detected they are moved to the Virus Vault or completely removed Document Scanner for MS SharePoint download to from the Sharepoint server If any viruses are detected they are moved to the Virus Vault or completely removed 10 3 2 Anti Spam Server for MS Exchange Option...

Page 175: ...tains the following options Enable component uncheck to disable the whole component Language select preferred component language Certify messages check this if you wish to add a certification note to all scanned messages You can customize the message in the next field The Logging settings section Log file size choose a preferred size of the log file Default value 100 MB The Scanning properties sec...

Page 176: ... is the default configuration which can be easily amended in the Detection actions section part Information see below The following options are available Report password protected archives Report password protected documents Report files containing macro Report hidden extensions There are also these sub items available in the following tree structure Detection actions Mail filtering 10 3 4 E mail ...

Page 177: ...ng settings section Log file size choose a preferred size of the log file Default value 100 MB The Scan settings section Background Scan you can enable or disable the background scanning process here Background scanning is one of the features of the VSAPI 2 0 2 5 application interface It provides threaded scanning of the Exchange Messaging Databases Whenever an item that has not been scanned with ...

Page 178: ...er will try to download a message with the MS Outlook client Scan RTF you can specify here whether the RTF file type should be scanned or not Number of Scanning Threads the scanning process is threaded by default to increase the overall scanning performance by a certain level of parallelism You can change the threads count here The default number of threads is computed as 2 times the number_of_pro...

Page 179: ...ems should be reported during scanning The default configuration can be easily amended in the Detection actions section part Information see below The following options are available Report password protected archives Report password protected documents Report files containing macro Report hidden extensions There are also these sub items available in the following tree structure Detection actions ...

Page 180: ...tion Use Heuristics check this box to enable heuristic analysis method during scanning Report Potentially Unwanted Programs and Spyware threats check this option to report the presence of potentially unwanted programs and spyware Scan inside archives check this option to let the scanner look also inside archived files zip rar etc The Reporting section allows you to choose which items should be rep...

Page 181: ...ves Report password protected documents Report files containing macro Report hidden extensions There is also the following sub item available in the tree structure Detection actions 10 3 7 Detection Actions In the Detection actions sub item you can choose automatic actions that should take place during the scanning process The actions are available for the following items Infections ...

Page 182: ...Vault the given threat will be moved to Virus Vault Remove the given threat will be removed To select a custom subject text for messages that contain the given item threat check the Mark subject with box and fill in a preferred value Note The last mentioned feature is not available for E mail Scanner for MS Exchange VSAPI and Document Scanner for MS Sharepoint settings 10 3 8 Mail Filtering In the...

Page 183: ...r Settings The AVG Admin Server Monitor is a part of the AVG Admin Server installation The AVG Admin Server Monitor displays an icon on the system tray and the icon s color indicates the AVG Admin Server status Double click on the icon to open the AVG Admin Server Monitor dialog with basic information on the server activities If there is no icon available you can start the AVG Admin Server Monitor...

Page 184: ...AVG Admin Server Monitor at startup not recommended 10 4 1 General tab This tab offers the following options License section Click the Change button to insert a new license number and or your personal company details This license number must correspond to the network license i e the remote administration support must be active Connection section Here you can change the port number and local addres...

Page 185: ...should fill in a chosen username and password for access to the AVG DataCenter The values are optional but we recommend setting them up to increase security Note This username and password apply for connecting stations to the AVG DataCenter In other words these values must be correctly filled when connecting stations to the AVG DataCenter either via the AVG Network Installer Wizard or manually 10 ...

Page 186: ...n and its usage is bound to the Microsoft SQL Server license To change the database name insert a custom value into the Database name field Oracle This engine can serve over 1000 stations in large networks It is not a standard part of AVG Internet Security Business Edition and its usage is bound to a commercial license MySQL This engine can serve over 1000 stations in large networks It is not a st...

Page 187: ...settings All users Application Data AVG9 Admin Server Data AutoDatabaseBackup The folders are named in the format YEAR MM DD TIME for easier differentiation 10 4 3 UpdateProxy tab This tab offers the following options Update files folder fill in a complete pathname e g c AVGUpdate to the directory where the downloaded update files will be stored Download source Contains list of available update se...

Page 188: ...ider only checked entries Download Anti Spam updates If you do not wish to download Anti Spam updates uncheck this option Note Anti Spam updates are downloaded directly from the Mailshell servers Additional information about the Anti Spam updates can be found in the Configuration Shared Settings for Stations Groups Anti Spam chapter Internet connection If you require a proxy server in your network...

Page 189: ... the Report Schedule Definition Wizard but all values you will enter here will be considered as default The Message header section contains these fields To specify one or more e mail addresses that the report s will be sent to Separate individual items by a comma This field can also be filled during Report Schedule definition Copy An optional value Specify one or more e mail addresses that the rep...

Page 190: ...server configuration by the OK button However the changes are applied after the server launches again with the new configuration If the AVG Admin Server is running a dialog will prompt you to restart the server note that the server will be inaccessible for some time during the restart 10 5 Connection String Stations are connected to the AVG DataCenter via a so called connection string This string ...

Page 191: ... In the right part of the dialog select Use proxy and define Manual or Auto configuration depending on your network settings Click OK to confirm the changes Wait until all stations have been synchronized Default synchronization period is 60 minutes Alternatively you can force immediate synchronization of all stations Right click on the Stations node and from the context menu select Synchronize set...

Page 192: ...chronize settings will ask for immediate synchronization of settings with stations Ask to perform program update will ask all stations to start the program update process Ask to perform virus database update will ask all stations to start the virus database update process Ask to rollback last anti virus database update will ask all stations to use the previous virus database version and disregard ...

Page 193: ...o access to the group at all Shared settings for group opens shared settings for group Shared firewall settings for group opens shared Firewall settings for group Synchronize settings will ask for immediate synchronization of settings with stations Ask to perform program update will ask all stations to start the program update process Ask to perform virus database update will ask all stations to s...

Page 194: ...ed station to start the virus database update process Ask to rollback last anti virus database update will ask the selected station to use previous virus database version and disregard the last one Delete temporary update files sends request to selected station s to remove temporary update files Ask for scan results will ask the selected station for scan results Show the infected test results will...

Page 195: ... stations are available online and which are not offline You will see each station s state in the column to the right of its name To check availability again press the Check again button or double click the station s name Station restart This dialog lets you restart the selected station Choose the preferred delay from the roll down menu Station description ...

Page 196: ...or its description If available the description will be displayed in the Description column Show Virus vault will show the Virus vault content of the selected station Use the Refresh button to obtain the most current Virus Vault findings To work with individual threats use one of the following buttons o Restore select a threat or threats you wish to restore on the station and click this button o D...

Page 197: ...e available field To confirm and send the sample s click the Send button You can also save the chosen sample to a folder in an encrypted form with the Save button for later processing e g manual sending via e mail etc Note This function is available only for AVG 9 0 stations Show Firewall log will show the Firewall communication log from the selected station Show events of the selected station wil...

Page 198: ...you use proxy server in your network fill in also your proxy server details by opening the Proxy settings dialog To complete the process click the Send button 10 7 2 Station Groups The administrator can define station groups as the need arises All objects included in the group then take the configuration set up for this group This way the administrator can define the group configuration and change...

Page 199: ...on over the name of the group that you want to delete o From the newly opened context menu select the Delete group item Using the same context menu you can also rename groups through the Edit group item Moving stations between groups You can quickly move one or multiple stations between individual groups To do so select one or more stations click left mouse button and while holding it drag the cur...

Page 200: ...blems with the remote administration installation connection even after reviewing the chapters below please try to find the correct answer in the FAQ Frequently Asked Questions located at http www avg com 11 1 How to Connect Stations to AVG Datacenter You have basically two options for connecting stations to your AVG DataCenter AVG Network Installer Wizard Manual connection 11 1 1 Connecting Stati...

Page 201: ...ebsite http www avg com Note You can also insert the AVG DataCenter connection string directly during AVG installation on the station To insert the string on the station open the AVG User Interface and navigate to the Advanced settings via upper menu Tools Advanced Settings Select Remote Administration group In the right part of the dialog fill in the following entries Server enter your AVG DataCe...

Page 202: ...1 Importing Stations and Settings from AVG DataCenter 8 5 Although the new version of AVG Internet Security Business Edition is backward compatible with the previous version you can also import AVG DataCenter 8 5 stations via the AVG Admin Deployment Wizard during creation of a new database Importing procedure 1 Prepare an export of your AVG DataCenter 8 5 To do so open AVG Admin Console 8 5 and f...

Page 203: ... new AVG DataCenter 1 In the AVG Admin Console click on the upper menu DataCenter and select the Connect To AVG DataCenter item 2 Enter the new server address and port number alternatively also a username and password if required 3 Confirm your choice by clicking the OK button You can also export the whole existing content of your AVG DataCenter and then import it to the newly created one To do so...

Page 204: ...nchronize the settings right click on the Stations node or a particular station in a stations view and from the context menu select All tasks Refresh component states and then open the Versions tab in the stations view Here you can see if all databases have been updated If the update went correctly but after some time the stations become out of date again check the following settings 1 From the up...

Page 205: ...t number default is 4158 in your web browser For example http localhost 4158 In the UpdateProxy server role section you will find the UpdateProxy status as well as download upload statistics If this seems to be incorrect or you still think that there is an error try to deploy the UpdateProxy role of the AVG Admin Server again To do so run the AVG Admin Server Deployment Wizard again follow the ste...

Page 206: ...le to proceed with remote installation of AVG More information on remote installation can be found in the AVG Network Installer Wizard Basic Mode chapter 11 6 How to Change User Interface Language During installation of AVG you have the option to choose the user interface language you prefer If for some reason you need to use the application also in a different language you can change it by follow...

Page 207: ... start AVG Admin Console in German language C Program Files AVG AVG9 Admin Console AVG9AdminConsole exe lng deu To start AVG Network Installation Wizard in German language C Program Files AVG AVG9 Admin Console AVG9NetworkInstaller exe lng deu To start AVG Admin Deployment Wizard in German language C Program Files AVG AVG9 Admin Console AVG9AdminServerWizard exe lng deu To start AVG Admin Server M...

Page 208: ...s Scheduled scan item and in the right part of the dialog tick the User can stop a running task checkbox 11 8 Requests handling and status messages This chapter describes requests their handling and processing within AVG DataCenter Requests sent to a single station If a request is invoked from AVG Admin Console e g request for settings synchronization update performing etc a message appears in the...

Page 209: ...erver to individual stations of the chosen group Also the result is later displayed individually for each station Duplicated requests If a same request is sent multiple times to a station it is not stored in AVG DataCenter and the station will only process the first one This applies also to offline stations In other words there is no need to send more than one request since the duplicated requests...

Page 210: ...A V G 9 0 Internet Security Business Edition 2010 C opyright A V G T echnologies C Z s r o A ll rights reserved 210 At the bottom of the dialog choose Full access control option A new dialog will appear ...

Page 211: ...trator with a blank password If you intend keeping this account for further use we strongly recommend to choose a proper password first see below how to do this The right mouse button context menu has the following options Active If you right click on an existing account name you will be able to activate or deactivate it by this function Please note that you need to have at least one account activ...

Page 212: ...he Windows system login name Optionally you can add some account description Edit Account This option will allow you to edit an existing account Clone Account Right click on an existing account and choose this option to clone its settings into a new one You will be required to enter new account name password etc Delete Account This option will allow you to delete an existing account To each accoun...

Page 213: ...user defined groups of stations Double click on one of these groups to trigger a drop down menu or right click on it to trigger the context menu with same contents Now choose the permission type You can give the user of the account the Full access to the group allow him her just to view the group by selecting Read only or completely forbid him her to access the group by choosing No access option 1...

Page 214: ...ommunicated for more than 7 days from the AVG DataCenter Remove old Alert Manager events from the AVG DataCenter Choosing this script removes all Alert Manager events older than 7 days from the AVG DataCenter Check the scripts you are willing to apply and click Run scripts button to use them Please note that the database maintenance process may take a while You can also use the Load custom script ...

Page 215: ...INSTALL Starts setup in reinstall mode HIDE Starts setup in silent mode PROGRESSONLY Starts unattended setup only dialogs with progress bars are displayed LOG log file path Specifies a path to the installation log file the path must exist Default value TEMP avg9inst log SCRIPT_FILE A complete path to a file with additional setup parameters NAME name An user name applicable during the registration ...

Page 216: ...0x41B Slovak 0x41F Turkish 0x804 Chinese Simplified 0x404 Chinese Traditional 0x043E Malay 0x0421 Bahasa Indonesian 0x081A Serbian 0x040A Spanish Eventually all other Windows supported locale codes in the hexadecimal format can be used if the setup contains the proper language files ADD_FEATURE feature_name Adds a component feature to the installation The list of all available feature values is av...

Page 217: ...he application NORESTART Suppresses restart after installation Note AVG may not work properly until the restart takes place RESTART_DELAY time in seconds Displays countdown system dialog before restart if the restart is required applicable to silent installation as well UPDATE_SERVER servers_string An URL with update servers used by AVG Network Installer only DCPATH connection_string An connection...

Page 218: ... First Run Wizard CFGFILE_PATH path The path to the configuration settings file used by AVG Network Installer only MANDATORYONLY If used with CFGFILE_PATH parameter only mandatory items from the specified configuration file are stored to configuration used by AVG Network Installer only SKIP_ROLLBACK If an error occurs during installation AVG stays as is i e partially installed to allow better diag...

Page 219: ... AVG Surf Shield fea_AVG_SafeSearch AVG Active Search Shield fea_AVG_IdentityShield AVG Identity Protection fea_AVG_AntiRootkit AVG Anti rootkit fea_AVG_AlertManager AVG Alert manager fea_AVG_SystemTools AVG System tools fea_AVG_Cl AVG Remote Administration library fea_AVG_SettingsManager AVG Settings Manager fea_AVG_Languages All languages fea_AVG_Language_CZ Czech fea_AVG_Language_FR French fea_...

Page 220: ...h fea_AVG_Language_DA Danish fea_AVG_Language_US English US fea_AVG_Language_RU Russian fea_AVG_Language_KO Korean fea_AVG_Language_ID Bahasa Indonesian fea_AVG_Language_IN English Indian fea_AVG_Language_MS Malay fea_AVG_Language_TR Turkish fea_AVG_Language_ZT Chinese Simplified fea_AVG_Language_ZH Chinese Traditional fea_AVG_EmailPlugins AVG e mail plug ins fea_AVG_Bat_plugin AVG E mail plug in ...

Page 221: ... Desktop shortcut icon fea_AVG_StartMenu Start menu items fea_AVG_ExchangeServer_AS AVG Anti spam for MS Exchange Server fea_AVG_ExchangeSmtpTransportAgent_E MC Email scanner for MS Exchange Server SMTP TA fea_AVG_ExchangeRoutingTransportAgent _EMC Email scanner for MS Exchange Server Routing TA fea_AVG_ExchangeVSAPI_EMC Email scanner for MS Exchange Server VSAPI fea_AVG_SharepointServer_AV Email ...

Page 222: ...e engines can serve only a limited number of connected computers More information on this topic can be found in the DataCenter role chapter 12 1 Maintenance After a considerable period of AVG Internet Security Business Edition use i e AVG Admin Console use some inconsistencies or duplication in the AVG DataCenter may appear Such a situation puts increasing demands on the network load and the maint...

Page 223: ...ss rights chapter 12 3 Converting the AVG DataCenter to a Different Database The AVG Admin Server Deployment Wizard is able to automatically convert any existing AVG DataCenter to a different database format It is also possible to convert the AVG DataCenter from one AVG DataCenter to another using the Export Import functions From within the AVG Admin Console it is possible to export the AVG DataCe...

Page 224: ... o A ll rights reserved 224 List of non compliant stations lists all stations that are currently in an error state List of served stations this option will be available only if there is UpdateProxy role installed Use this button to list stations that are receiving updates from this server ...

Page 225: ...s you can obtain and distribute the update immediately after its release This is another security enhancement which helps keeping your system even more up to date than regular scheduled update checking But note that the scheduled update does not lose its sense on the other hand we recommend you do not neglect the proper setup of scheduled updates for they can serve as a reserve when the AVG Manage...

Page 226: ...Z s r o A ll rights reserved 226 Note For complete description of the AVG Admin Server Monitor interface and functionality please refer to the Configuration AVG Admin Server Settings section of this document Click on the Managed Update tab to open the AVG Managed Update configuration ...

Page 227: ...e tab Server ID Identification of your server obligatory parameter It must be the same as your AVG Managed Update service ID registered by AVG Technologies corporation Port TCP The field defines the TCP port where the AVG Admin Server listens for the incoming commands Local address TCP The address where the AVG Admin Server listens for the TCP encoded incoming commands Port UDP The field defines t...

Page 228: ...Security Business Edition port number set on the stations In the Number of stations to notify per minute section choose how many stations should be notified per minute to avoid overloading the default value is 15 Note You can set the default port values for any above field by pressing the respective Set default port button The Client info button will open the following dialog This dialog is design...

Page 229: ...ferent rules for particular clients This mode can be used even if there is no AVG DataCenter support In the Time until next attempt to connect minutes specify the time in minutes after which the server should try to contact stations that have not been responding during the previous attempts It will try to connect to all clients until all of them are informed about the update or the allowed number ...

Page 230: ...ng dialog Inform other AVG Admin Servers about update By ticking this checkbox you will allow the application to also inform other AVG Admin Servers about newly downloaded updates Enter the appropriate server IP value s to the IP addresses of subordinated servers field The AVG Managed Update updating command will then be sent to these addresses As a part of this command is information about the UR...

Page 231: ...ll this field only on servers which are subordinated to AVG Admin Servers accepting AVG Managed Update commands from the AVG Technologies company All server addresses on this tab can be inserted in the same way as addresses in the Client Info dialog i e as a full IP address station name IP address range IP address and mask or combination of all mentioned methods ...

Page 232: ...ed either directly from the Internet or from the network directory When no newer updates are available nothing happens Note If a time coincidence of a scheduled program update and scheduled scan occurs the update process is of higher priority and the scan will get interrupted 14 2 Update within the Local Network AVG stations can perform an update directly from the AVG Technologies web servers Also...

Page 233: ...sible to use any other web server for this kind of update The server only has to share one isolated folder accessible by AVG stations When you are using Microsoft Information Server for example the root of all the accessible folders is usually C InetPub wwwroot Supposing C InetPub wwwroot avgupdate folder which is accessible by web interface is present on the web server called localweb Web HTTP cl...

Page 234: ...xy server feature is included in the AVG Admin Server 9 0 for Linux There are several options available in the configuration file that can be used to customize settings For more information see the manual page of avgadmsrv conf check each option s description in the configuration file or visit the Configuration chapter below The AVG Admin Server 9 0 for Linux contains also AVG Managed Update servi...

Page 235: ... The file can be found at the URL below http www firebirdsql org index php op files 15 1 2 Database Setup If you have an existing DataCenter database please copy it to the following default location opt avg avgadmsrv var db and rename as avgdb fdb Note You may want to check the access rights of the avgdb fdb file prior to AVG Admin Server 9 0 for Linux startup The Firebird server must have the rea...

Page 236: ...on file tar xvzf avgadmsrv 9 x xxx i386 tar gz 2 Switch to the avgadmsrv directory cd avgadmsrv 9 x xxx i386 3 Launch the interactive installation script as the root user install sh Note If you are upgrading your installation you need to stop the avgadmsrvd service first etc init d avgadmsrvd stop 4 Confirm License Agreement Please read the License Agreement If you agree to the terms displayed use...

Page 237: ...e AVG Admin Server etc init d avgadmsrvd start 15 1 4 Manual Database Upgrade We recommend using the interactive installation script for upgrading your AVG Datacenter database If you decide to upgrade it manually follow these steps 1 Database Copy Copy your old database to the opt avg avgadmsrv var db directory as avgdb fdb 2 Stop the AVG Admin Server etc init d d avgadmsrvd stop 3 Upgrade databas...

Page 238: ... detailed configuration description in the Configuration chapter below 15 1 7 Installation Verification To test the installation try connecting to your AVG Admin Server 9 0 for Linux from AVG stations or from the AVG Admin Console Use the connection string in the following format http host port 15 1 8 Installation Troubleshooting If you experience any troubles running AVG Admin Server 9 0 for Linu...

Page 239: ...configuration for the server is stored in opt avg avgadmsrv etc avgadmsrv conf If this file is missing the server will use default values or values entered via command line The syntax for AVG Admin Server 9 0 for Linux avgadmsrv is as follows avgadmsrv c file p number d file r license avgadmsrv v h l The startup parameters are c config file Use other then default configuration file Default configu...

Page 240: ...D into the specified file AVG Admin Server 9 0 for Linux database related parameters versionDB Display the current database version sqlScriptsPath DIR A path to the directory with SQL scripts to be used with the parameters below The default path is opt avg avgadmsrv var db scripts exportDB DIR Export database to the specified directory importDB DIR Import database from the specified directory crea...

Page 241: ...for providing updates The default value is 4158 LocalAddr Specifies a local address that the server will use for incoming connections The default value is empty meaning any local address can be used If the specified name resolves to more than one address then first available address is used the server tries all of them EnableDataCenter Specifies whether the Datacenter role is enabled or not Set th...

Page 242: ...able the UpdateProxy role Set this parameter to 0 to disable it default LocalHttpServerRoot Directory where AVG Admin Server stores downloaded update files for stations For example opt avg avgadmsrv var update By default this function is disabled HttpServerRoot The URI address part used in the update URL to access updates from AVG Admin Server The default value is avgupdate update URL is then http...

Page 243: ...ill not be visible in the message header EmailReplyTo the e mail address that should be used for replying EmailSubject custom e mail subject EmailSmtpServer SMTP server address server for sending e mail messages EmailSmtpPort port of the SMTP server The default value is 25 SmtpUsername if the SMTP server is protected specify the username here otherwise leave empty SmtpPassword if the SMTP server i...

Page 244: ...ce MaxConcurrentDownloads Maximum number of concurrent downloads of update files from the update server default is 5 MaxUpdateFilesAge How many days should the downloaded update files for stations stay on the drive before their removal default is 30 DatabaseBackupPeriod How often in hours should the server backup the database Set to 0 zero to disable regular backing up default is 48 MaxDatabaseBac...

Page 245: ...tispamMaxConcurrentRequests The maximum number of concurrent Anti Spam updates Set to 0 for unlimited count AntispamProxy A proxy server used for Anti Spam updates Use the following format http user password server port Only valid if normal proxy server is not defined EnableAntispamUpdates If set to 1 default AVG Admin Server will also provide updates for AVG Anti Spam ...

Page 246: ...you have gone through this documentation and you are still not sure about what level or type of AVG Internet Security Business Edition functions are best for you we recommend that you consult the AVG Technologies technical support department http www avg com support existing To help us find the best solution for AVG implementation on your network please prepare the following information the size o...

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