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CCM3.1

Alarm Reporter

38DHB0002UKEL Issue 3 (18/07/2002)

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Summary of Contents for NULL CCM3.1

Page 1: ...CCM3 1 Alarm Reporter 38DHB0002UKEL Issue 3 18 07 2002 ...

Page 2: ...Starting the CCV Alarm Reporter 5 Administering Alarm Reporter 6 Configuration Pane 6 Days Tab 6 Device Types Tab 6 Alarm States Tab 6 Alarm Levels 6 Dn List Pane 7 Sort Dn List 7 Refresh Dn List 7 Report Pane 8 Select a Report 8 Sort Reports 9 Refresh Report 9 Preview Print Report 9 Appendix 10 Toolbar Commands 10 Menu Options 11 File Menu 11 Options Menu 11 Setup Menu 11 Report Menu 11 Index 13 ...

Page 3: ...e contact center is essential to react to constantly changing telephone traffic levels and provide excellent customer service Wallboards allow managers and staff to monitor the service being provided and respond immediately Wallboards provide current information on the number of calls waiting response times and service levels etc PC Wallboards The PC Wallboard delivers traditional wall mounted wal...

Page 4: ...r each day of the week The INDeX CCV will overwrite an existing file for the current day There are two types of reports Breakdown Reports display detailed analysis of the alarm information for the selected directory number Summary Reports display an overview of the historic alarm information for the selected directory number Each report can be previewed prior to printing in either landscape or por...

Page 5: ...from the sub menu The screen is divided into three sections 1 Configuration pane The view in this pane will vary depending which tab is selected Each tab allows you to select different options 2 Dn List pane In this pane you can view the directory numbers for which historic alarm information can be reported 3 Report pane displays a report of historic alarm information for a selected directory numb...

Page 6: ...elect the required day s Device Types Tab Click to select the required Device Type s The available device types are Agent Agent Group Trunk Trunk Group Pilot Number Alarm States Tab Click to select the required state s The Alarm States are received from the CCV Alarm Levels The alarm levels fall into two groups either Low or High Each group has three types which are Normal Caution and Critical The...

Page 7: ...sorted in ascending or descending order If the directory numbers are displayed in Details View mode click the column title to change the sort to either ascending or descending order You can also sort the information by 1 Choose Sort DN List from the Options Menu You could also click the Sort button on the toolbar 2 From the Sort Dn List screen select the required Sort By option You can sort by Dn ...

Page 8: ...gram It provides detailed analysis of the alarm information for the selected directory number The report shows the following information Alarm Selected Alarm state s Level Alarm Levels Threshold The alarm threshold specified within the CCV Start Time Day and Time when the alarm occurred Clear Time Day and Time when the alarm has been cleared within the Switch Acknowledged Time and Day when the sup...

Page 9: ... button Refresh Report To receive updated alarm information for selected directory numbers you need to refresh the information To refresh a report select Refresh from the Reports Menu or click Preview Print Report The Report Preview is enabled once an alarm information report is being displayed in the Report Pane Each report type Breakdown or Summary can be previewed in either landscape or portrai...

Page 10: ...review Enables you to preview a report prior to printing Report Type Enables you to select either a Breakdown or a Summary Report Sort Enables you to sort either the information displayed in the Dn List pane or the report pane Refresh Enables you to obtain an up to date alarm information either within the Dn List pane or the Report Pane Detail View List View Small Icon View Large Icon View These e...

Page 11: ...t Enables you to sort the items by Dn Name and Device Type Refresh Dn List Updates the DN List alarm information Setup Menu Setup menu incorporates the following options Language enables you to select the required language The Alarm Reporter will automatically change to the selected language Report Menu The Report menu incorporates the following options Type From a sub menu choose either Breakdown...

Page 12: ...Appendix Menu Options This page has been deliberately left blank CCM3 1 Page 12 Alarm Reporter 38DHB0002UKEL Issue 3 18 07 2002 ...

Page 13: ...6 Dn List Pane 7 I INDeX CCV Alarm Reporter 4 5 INDeX Delta Server 5 INDeX Taskbar 4 L Language 11 M Menu Options 11 P Print Report 10 11 Profile 4 10 11 R Refresh Dn List 7 11 Refresh Reports 9 Report Pane 8 Report Preview 4 9 10 11 Report Type 8 10 S Select Profile 5 Selection Pane 10 11 Sort Reports 9 Summary Report 4 8 T Toolbar Coomands 10 U Update Information 10 ...

Page 14: ...ed to this product including trademarks and registered to Lucent Technologies has been transferred or licensed to Avaya This document contains propriety information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to gsspublishing avaya com Copyright 2002 Avaya ECS Ltd All rights reserved ...

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