Avaya IP Office 9650 User Manual Download

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Avaya one-X

Deskphone Edition for 9650

and 9650C IP Telephone User Guide

16-600911

Issue 5

March 2012

Summary of Contents for IP Office 9650

Page 1: ...Avaya one X Deskphone Edition for 9650 and 9650C IP Telephone User Guide 16 600911 Issue 5 March 2012 ...

Page 2: ...cense is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally lice...

Page 3: ...vaya product For a list of support telephone numbers and contact addresses go to the Avaya Support Web site http support avaya com scroll to the bottom of the page and select Contact Avaya Support FCC Industry Canada Radiation Exposure Statement This device complies with the FCC s and Industry Canada s RF radiation exposure limits set forth for the general population uncontrolled environment and m...

Page 4: ...4 Avaya one X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments infodev avaya com ...

Page 5: ...ounds on and off 20 Turning error tones on or off 20 Turning large text on or off 21 Changing the ring pattern 21 Changing the display language 22 Personalizing button labels 23 Setting dialing options 23 Selecting handset audio equalization 24 Browser 25 Accessing your browser 25 Chapter 3 About Features 27 Accessing the Features menu 27 Calling a person from the directory 27 Configuring simultan...

Page 6: ...act s details 47 Adding a new contact 47 Editing a contact 49 Deleting a contact 49 Chapter 11 Using USB Flash Drives with your phone 51 Adding contacts from an external file to your contacts list 51 Overwriting contacts list with an external file 52 Copying your contacts list to a USB flash drive 53 Temporarily using a USB contacts list 53 Using pictures from your USB device as a screensaver 54 C...

Page 7: ...to three button modules to your deskphone to expand the available number of call appearances and features multiple button modules must all be the same type and model The 9650C has a color display but is otherwise essentially the same as the 9650 All the functions and features described in this user guide might not be available on your deskphone If you find that a function or feature is not availab...

Page 8: ...rting and Exporting Contacts using USB Devices on page 51 for more information You can also recharge some battery powered devices by using a USB cable to connect the device to your deskphone s USB port Top Line The Top Line shows status information such as the time and date error indications and missed calls Introduction to the 9650 9650C Deskphone 8 Avaya one X Deskphone Edition for 9650 and 9650...

Page 9: ...lines or for advanced features such as Bridged lines Call Forwarding Speed Dial and Abbreviated Dial buttons Use the Aux Shift button to switch between the first page of eight buttons to the next page of eight buttons and back The integrated LEDs indicate lines or features in use White Aux button labels appear in the last two display rows Message Press the Message button to connect directly to you...

Page 10: ...ut the action shown on the softkey label The OK button is another shortcut that carries out the default action on the selected line For example when you select highlight an entry in your Contacts list pressing OK places a call to that person Aux buttons Your phone has two rows of extra auxiliary buttons or Aux buttons below the softkeys You can use the Aux buttons for call management speed dial bu...

Page 11: ...have answered this call Outgoing call indicates you have made this call Indicates that EC500 has been activated Incoming call is alerting Call is active Call is on hold Your calls are being forwarded Conference is active Conference is on hold Use the Right or Left navigation arrow to see additional pages screens options Scroll left for other options Scroll right for other options Scroll up or down...

Page 12: ...ster with its call server but will show only one call appearance no features and will allow only outgoing calls To switch from the unnamed registration state login with a valid extension and password Telephone stand Your telephone can be placed in two positions a lower position and an upright position You can adjust the display screen as required To move the display screen gently pull from the top...

Page 13: ... to access the standard telephone Options Settings menu Options Settings or Phone Settings if your menu is customized lets you change your call settings personalize button labels adjust brightness and contrast select your ringing pattern and more See Options Settings on page 14 for more information The Browser menu contains additional web based applications If no web applications are available for...

Page 14: ... also setup the Handset Equalization HAC values You can also set AGC Automatic Gain Control for your headset handset and or speaker audio Network Information has a sub menu with five different viewing options Audio parameters IP Internet Protocol parameters Quality of Service Interfaces and Miscellaneous Your system administrator may ask you to use this option to check certain phone or network set...

Page 15: ...e 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press Select or OK 4 Select Call Settings 5 Press Select or OK 6 Select Go to Phone Screen on Ringing 7 Press Change or OK to set the option to Yes or No 8 Press Save Setting Go To Phone Screen on Answer About this task Set the Go To Phone Screen on Answer option to Yes to automatically display the Phone screen when you answer a ca...

Page 16: ...gs file Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press Select or OK 4 Select Call Settings 5 Press Select or OK 6 Select Voice Dialing 7 Press Change or OK to set the option to on or off Voice initiated dialing is set to on by default 8 Press Save Changing the voice dialing language Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press S...

Page 17: ... Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press Select or OK 4 Select Call Settings 5 Press Select or OK 6 Select Redial 7 Press Change or OK to toggle between One Number and List 8 Press Save Displaying call timers About this task You can set your call settings to display the duration of calls You can turn the call timer display on or off Procedure 1 Press Avaya ...

Page 18: ... Select Visual Alerting 7 Press Change or OK to turn Visual Alerting on or off 8 Press Save Setting the audio path You can set your phone to go off hook on the Speaker or the Headset when you make an on hook call If your system administrator has set up auto answer incoming calls are also answered on the default audio path you designate here This setting also determines whether the Voice Dialing fe...

Page 19: ...ncoming or answered call a transferred call or conference call when a calling or called party number matches a number on your Contacts list Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press Select or OK 4 Select Call Settings 5 Press Select or OK 6 Select Pair Contacts to Calls 7 Press Change or OK to change the setting to On or Off 8 Press Save Adjusting the brightn...

Page 20: ... off Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press Select or OK 4 Select Screen Sound Options 5 Press Select or OK 6 Select Button Clicks 7 Press Change or OK to turn sounds on or off 8 Press Save Turning error tones on or off Your telephone beeps if you make a mistake or take an action that is not allowed If you do not want to hear error beeps set your error ton...

Page 21: ... Press Select or OK 4 Select Screen Sound Options 5 Press Select or OK 6 Select Text Size Note The Text Size option is available only if it is enabled through the settings file 7 Press Change or OK to change the text size If the screen width is set to Half the Text size option would not be available In this case if you prefer a split screen you must turn off large text 8 Press Save Changing the ri...

Page 22: ...ither Alternate or Classic to select from the eight alternative ring patterns Tip Use the Alternate Classic softkey to toggle between the two sets of patterns 7 If necessary scroll through the patterns and select one After selecting a pattern press OK to listen to it 8 Repeat the last step until you find the ring pattern you want 9 Press Save to make it your ring pattern Changing the display langu...

Page 23: ...o access the Features menu and select the label you want to edit 9 Press Edit 10 Edit the label using up to 13 characters Press More then Clear to clear all text fields and start over 11 Press Save or OK 12 You may revert back to the default button labels by selecting Avaya Menu Options Settings Application Settings Restore Default Button Labels and pressing Default Setting dialing options About t...

Page 24: ...For most people this option is not relevant For certain people with hearing difficulties however this option can change the audio characteristics of the deskphone and make it easier to hear the far end Procedure 1 Press Avaya Menu 2 Select Options Settings 3 Select Advanced Options 4 Navigate to Handset Equalization 5 Press Change 6 Select the setting you want by pressing the button against the se...

Page 25: ...gured your deskphone If you have any questions contact your system administrator Access the browser through the Avaya Menu If you do not see the Browser option on the Avaya Menu Web applications are not available for your deskphone Accessing your browser Procedure 1 Press Avaya Menu 2 Press Browser or OK Browser Avaya one X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 25...

Page 26: ...Avaya Menu 26 Avaya one X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments infodev avaya com ...

Page 27: ...tures menu your administrator might also provide selected features on softkeys on the call appearance Phone screen For more information about what features and options are available for your extension contact your system administrator Accessing the Features menu Procedure From the Phone screen use the navigation button and scroll to the right side to access the Features menu For models with LEDs t...

Page 28: ...multiple phones using EC500 About this task Using the EC500 feature you can program your deskphone in such a way that the deskphone and your cell phone rings simultaneously when there is an incoming call With this feature you can answer office calls while you are away from your desk The system administrator has to add your cell phone number and program the desk phone Procedure 1 From the Phone scr...

Page 29: ...r Answer to answer the call using the speakerphone or press Headset to answer using the headset If you are on another call and the telephone does not automatically display the incoming call from the Phone screen scroll to the line with the incoming call and press Answer or OK If you are on another call and the telephone does automatically display the incoming call you can press Ans Hold to automat...

Page 30: ...d an incoming call directly to voicemail Ignoring an incoming call Procedure Press Ignore to turn off the ringer for an incoming call Putting a call on hold Procedure 1 Press Phone to view the main Phone screen if necessary 2 If you are not active on the line you want to put on hold select that line 3 Press Hold Note The phone might display a hold timer when you put a call on hold For more informa...

Page 31: ...administrator the Phone screen has an Emergency softkey to immediately connect you with a preset emergency services number Your system administrator can configure the PHNMOREEMERGNUMS parameter in the settings file for your extension with ten additional emergency numbers If a user dials any one of the specified emergency numbers the deskphone will handle the call as an emergency call even if the t...

Page 32: ...About this task You can say a name to search for and call any contact when voice dialing is set to on You can optionally add a qualifier like at home or mobile with the name to get to a specific number for the contact The first two times you use voice dialing a help screen displays to assist you in using this feature Procedure 1 Press Contacts If Voice dialing is enabled a Voice softkey displays 2...

Page 33: ...s to view the contact details associated with the highlighted entry or select highlight a different entry then press Details If none of the matches represent the contact number you want press Retry and repeat the voice initiated dialing command from Step 3 Press Cancel to exit voice dialing and return to the main contacts screen Calling a person from the contacts list About this task You can call ...

Page 34: ...entry being deleted when the call goes through Making a call using edit dialing Before you begin Your system administrator has to authorize this function To set up edit dialing see Setting dialing options on page 23 About this task Using Edit dialing feature you can edit the number before actually dialing by using the Bksp softkey Using the Bksp softkey you can edit the number before actually dial...

Page 35: ... indication on the top line of your deskphone Procedure 1 Press Mute during a call so that the other person on the call cannot hear you 2 Press Mute again to unmute the call Note If a call is on mute and you switch between the handset headset or speakerphone the mute is turned off When the call is muted the Mute button light is on and the top line displays the Mute icon Avaya one X Deskphone Editi...

Page 36: ...Muting a call 36 Avaya one X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments infodev avaya com ...

Page 37: ... by pressing the line button or Aux button or by scrolling to the call 2 Press Transfer 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list 4 If unattended transfers have been administered you can hang up now if you do not want to announce the call Otherwise press Complete or OK Avaya one X Deskphone Edition for 9650 and 9650C IP Telephon...

Page 38: ...Transferring a call 38 Avaya one X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments infodev avaya com ...

Page 39: ...o directly to a number which is set by your system administrator If the SAC feature is administered on your phone a Send All softkey appears on the Phone screen for idle calls If the SAC feature is administered on your phone a Send All softkey appears on the Phone screen for idle calls an Aux button label displays Send All Pressing the Send All Aux button turns Send All Calls on and the label show...

Page 40: ...u want to forward your calls as the destination and the associated LED lights 3 Press Select or OK to turn the call forwarding feature off if it is already on About forwarding calls 40 Avaya one X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments infodev avaya com ...

Page 41: ... Log list 4 When the person answers press Join or OK to add the person to the existing call 5 Press Add and repeat these steps to add another person to the conference call Adding a person on hold to a conference call Procedure 1 From the Phone screen select your active call If it is not highlighted press the line button or Aux button or scroll to it 2 Press Conf or Add if you are already in a conf...

Page 42: ...f you do not see Silence softkey when you choose a person you cannot mute that person Procedure 1 From the Phone screen select the line of the person you want to mute during a conference call 2 Press Details 3 Press Silence 4 Press Silence again to take the person off mute Dropping the last participant from a conference call About this task Note This feature is applicable only for a conference cal...

Page 43: ...conference call About this task This feature is not available on all systems Procedure 1 From the Phone screen select your active call 2 Press Details 3 Select the person you want to drop 4 Press Drop Dropping a person from a conference call Avaya one X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 43 ...

Page 44: ...Using the conference feature 44 Avaya one X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments infodev avaya com ...

Page 45: ...all icon means that there is no current call on that line An in use bridged call icon means that the owner of the line is using it Use the Aux button for anything you need to do with a bridged line to answer a call to resume a call on hold or to join an existing call Use the Aux button LED and the icon on the Aux button label to view the status of a bridged line Answering a call on a bridged line ...

Page 46: ...you are making may show the call as coming from you or coming from the person whose line you are using If you have any questions about how the name or extension displays to the person you are calling contact your system administrator Procedure 1 Select the bridged line you want to use 2 Press OK to get a dial tone 3 Dial the telephone number or call the person from the Contacts list or call the pe...

Page 47: ...anges to Contacts Viewing a contact s details Procedure 1 Press Contacts 2 Select the contact you want to view 3 Press Details to see the information available for that contact Selecting Details is the only way to dial a second or third number for a contact 4 Press the appropriate softkey to call or edit this contact delete this contact or return to the Contacts screen Adding a new contact About t...

Page 48: ...er numbers Press ABC again to cycle through the options Abc 123 abc ABC until the type you want to use is displayed Press More Symbols to enter characters that are not on your dialpad Select the symbol you want to use Press OK to select the symbol Press Clear to delete all text and start over 4 Select the next field 5 Enter the number 6 Select the next field 7 Select the type of number entered gen...

Page 49: ... to make changes to the contact information 6 Press Save or OK Deleting a contact Procedure 1 Press Contacts 2 Select the contact you want to delete 3 Press More Delete 4 Press Delete to confirm or Cancel to cancel 5 Touch Delete again to confirm or Cancel to cancel the deletion Editing a contact Avaya one X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 49 ...

Page 50: ...Using the contacts feature 50 Avaya one X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments infodev avaya com ...

Page 51: ...ion is not available to you The only way you can log your phone out is by removing the USB device If you insert the flash drive into the USB jack the phone displays either a list of USB actions or options a message that your phone does not support the device or a message that the phone does not have adequate power to support the device Power supply to the USB interface depends on the administratio...

Page 52: ... Full screen You can then either save the first 250 entries or cancel the merging process without transferring the contents to the deskphone Overwriting contacts list with an external file About this task Use a USB flash drive to replace your entire contacts list with the contacts from an external file Contacts that you are copying from an external file must have a name and at least one number but...

Page 53: ... that you want to overwrite that file with the telephone s contact list Temporarily using a USB contacts list About this task If the USB flash drive is attached to the phone you can use the contacts file on the drive instead of the contact list of your phone For example copy your contacts list to your USB flash drive and take the device with you while traveling If you have access to a 9600 Series ...

Page 54: ...istrator can also disable this feature in which case the My Pictures option will not appear on the Avaya Menu In addition to the features described in the Introduction to this chapter on page 51 the Avaya one X Deskphone USB Companion application includes a utility program to convert your pictures to the correct format Procedure 1 Plug the USB device into the jack near the top left edge of your ph...

Page 55: ...the Missed Calls icon and the top line displays the number of missed calls To call a person listed in your Call History see Calling a person from the call history on page 34 Viewing the call log Procedure 1 Press Call Log You can go to the top of the list by pressing Call LogHistory again 2 Scroll to the right or left to view separate lists of answered outgoing or missed calls Note Depending on ho...

Page 56: ...preceding the applicable number To log not log bridged calls see Turning off call logging on page 57 4 Press Back to return to the list view Adding an entry from the call log to your contacts list Procedure 1 Press Call Log 2 Select the number you want to add to your Contacts list 3 Press Contact 4 Edit the name and telephone number if necessary 5 Press Save Removing an entry from the Call Log Pro...

Page 57: ...All or OK to confirm or press Cancel if you do not want to clear all Turning off call logging You can turn call logging on or off If you have bridged call appearances on your phone you can choose whether or not to include calls to your bridged lines in your call log Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press Select or OK 4 Select Application Settings 5 Press S...

Page 58: ...8 Press Save Call Log 58 Avaya one X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments infodev avaya com ...

Page 59: ...cate when you have messages waiting You can use this feature only if your administrator has enabled this feature If you have any questions contact your system administrator Logging into your voice mail Procedure 1 To log in to your voice mail press the Message button 2 Follow the voice prompts from your voice mail system Avaya one X Deskphone Edition for 9650 and 9650C IP Telephone User Guide Marc...

Page 60: ...Receiving your messages 60 Avaya one X Deskphone Edition for 9650 and 9650C IP Telephone User Guide March 2012 Comments infodev avaya com ...

Page 61: ...vice This device will enable you to use the USB device to log in to the administered Extension and Password automatically from any deskphone in your system Contact your administrator for details If you log in with the USB Login option the only way to log out is by removing the USB device from the phone connection Note When you use the USB Login the only Contacts you can see are the Contacts on the...

Page 62: ...extension number 4 Press Enter or OK 5 Enter your password 6 Press Enter or OK 7 Scroll left or right to select the expected amount of time 1 to 12 hours you will use this phone You can log out as a guest at any time despite the duration you select 8 Press Enter or OK Logging out of your deskphone extension Procedure 1 Press Avaya Menu 2 Scroll down and select Log Out 3 Press Log Out or OK 4 Press...

Page 63: ...ing a person 34 from the call log 34 calling a person from the contacts list 33 calling using voice dialing 32 Clearing a number 32 Conference calls 41 42 about 41 dropping a participant 42 muting a person 42 putting a call on hold 42 setting up 41 Conference Calls 41 43 adding a person on hold 41 dropping a person 43 contacts 19 32 33 47 49 56 adding from the Call Log 56 calling a person 33 delet...

Page 64: ...ectly to voicemail 30 L Language 16 22 changing 22 changing voice dialing 16 legal notices 2 Logging in as a guest 62 Logging in to your deskphone 61 Logging in to your deskphone extension 61 Logging out of your deskphone extension 61 Login as a guest user 61 M Memory sticks 51 Messages 59 receiving 59 muting calls 35 N navigation 10 O On hook dialing 23 Options Settings 14 15 17 18 21 23 57 about...

Page 65: ...B pictures 54 SENDALL 39 T Telephone display icons 11 about 11 Telephone stand 12 about 12 text size 21 turning off 21 Thumb drives 51 Transfer 37 U USB files 51 53 54 merging with contacts list 51 pictures 54 USB flash drives 51 working with 51 V Visual Alerts 18 configuring 18 Voice dialing 16 changing setting 16 Voice mail logging in 59 Avaya one X Deskphone Edition for 9650 and 9650C IP Teleph...

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