Avaya IP Office 3600 Series Installation Manual Download

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15-601082 Issue 05b - (23 September 2008)

3600 Series Phone Installation

IP Office

Summary of Contents for IP Office 3600 Series

Page 1: ...15 601082 Issue 05b 23 September 2008 3600 Series Phone Installation IP Office ...

Page 2: ...ach copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Av...

Page 3: ... Maintenance 33 3 6 AVPP Configuration Menu 33 3 6 1 NetLink SVP II System 34 3 6 2 SVP II Configuration 36 3 6 3 QoS Configuration 37 3 6 4 Network Configuration 38 3 6 5 Change Password 39 3 6 6 System Status 40 3 6 7 Error Status 41 3 6 8 Network Status 43 3 6 9 Software Versions Phone Configuration 4 46 4 1 Installation Requirements 47 4 2 IP Office Auto Registration 47 4 3 Phone Software 48 4...

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Page 5: ...3600 Installation Page 5 15 601082 Issue 05b 23 September 2008 IP Office System Overview Chapter 1 ...

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Page 7: ...o and from the wireless network AVPP units are required as the current IEEE802 11 wireless LAN standards do not provide a mechanism for differentiating audio packets from data packets Instead the AVPP applies a proprietary QoS protocol called SpectraLink Voice Protocol SVP to the 3600 Series phone voice traffic An AVPP is required on each sub net being used for wireless phone access The AVPP units...

Page 8: ...work that consists of more than a single Ethernet switch should be thoroughly tested to ensure any quality issues are detected The 3600 series wireless phones cannot roam from one subnet to another If routers and multiple subnets are in use the wireless phones must only use access points attached to a single subnet or be powered off and back on to switch to a different subnet IP multicast addresse...

Page 9: ...s and weighs about five pounds The unit can be wall mounted vertically or horizontally over plywood The AVPP can also be rack mounted using a rack mount kit sold separately Initially the AVPP requires configuration via a serial port connection However once basic administration has been performed further configuration can be done via Telnet access across the LAN In a system comprised of multiple AV...

Page 10: ...alf duplex port types ERROR LED Lit when the system has detected an error STATUS LED s Indicate system error messages and status 1 heartbeat indicates gateway is running 2 if active calls 3 4 5 currently unused PWR Power jack for connection to the AC adapter supplying power to the system Only use the Avaya provided Class II AC Adapter with output 24VDC 1A Multiple AVPP100 Capacity The following ta...

Page 11: ...rtified for operation with an AVPP Certified Wireless Access Points 3COM Wireless LAN Mobility Switches WX4400 WX1200 WXR100 with AP 3750 ALCATEL LUCENT OmniAccess WLAN 4302 4308 4324 6000 with AP 41 60 61 65 70 ARUBA Mobility Controllers 200 800 2400 6000 with AP 41 60 61 65 70 BELAIR NETWORKS BelAir50 BelAir100 BelAir 200 APs BLUESOCKET BlueSecure Controllers BSC 1100 2100 5000 with BlueSecure A...

Page 12: ...ccess points Field Verified Wireless Access Points AVAYA Wireless Access Point AP 3 AP 4 Wireless AP 6 AP 7 AP 8 CISCO 340 350 Wireless LAN Service Module WLSM with AP 1121 1131 1231 1232 1242 1310 CISCO Airespace WLAN controller 2000 with 1000 AP ENTERASYS RoamAbout Access Point 2000 3000 R2 HP ProCurve 420 Access Point INTERMEC MobileLAN Access 2100 2101 2102 WA21 WA22 LXE 6250 Access Point MERU...

Page 13: ...fication Part 15 247 Management DHCP TFTP Voice Encoding G 711 G 729a b VoIP CCMS Transmit Power 100mW peak 10mW average Adjustable peak value 5 10 20 30 40 50mW Display 2 x 16 alphanumeric characters plus line and status indicators 5 x 16 alphanumeric characters plus line and status indicators Dimensions Height x Width x Depth 5 5 x2 0 x0 9 14x5 1x2 3cm 5 5 x2 2 x1 0 14x5 6x2 5cm 5 4 x2 0 x0 9 13...

Page 14: ... Lightweight innovative design Simple to use 802 11b standard compatible Radio Frequency 2 4000 2 835 GHz SMI Transmission type Direct Sequence Spread Spectrum DSSS FCC certification Part 15 247 Management of telephones via DHCP and TFTP Voice encoding G711 Transmit Power 100mw peak 10mW average Wired Equivalent Privacy WEP 40bit and 128 bit 2x16 character alphanumeric plus status indicators 4 hou...

Page 15: ...althcare Wireless Telephone The Avaya 3620 IP Wireless Telephone is a WiFi 802 11b telephone that runs using H 323 The 3620 supports all of the features of 3616 with the following differences Designed for health care environments Waterproof durable design Display Backlight Manufacturer s Liquid damage warranty ...

Page 16: ...e that runs using H 323 The 3626 supports all of the features of 3616 with the following differences Designed for industrial environments Ruggedized durable design Push to talk walkie talkie feature for broadcast communications between employees Note 3626 supports both R1 0 and R2 0 firmware on the set itself However as of R3 1 of IP Office only 3626 phone R1 0 firmware is supported ...

Page 17: ...nnovative design Simple to use 802 11a 802 11b and 802 11g standard compatible Transmission type Direct Sequence Spread Spectrum DSSS FCC certification Part 15 247 Management of telephones via DHCP and TFTP Voice encoding G711 Wired Equivalent Privacy WEP 40bit and 128 bit WPA PSK WPA2 PSK 5x16 character alphanumeric plus status indicators 4 hours talk time and 80 hours standby Extendable with opt...

Page 18: ...11g standard compatible Transmission type Direct Sequence Spread Spectrum DSSS FCC certification Part 15 247 Management of telephones via DHCP and TFTP Voice encoding G711 Wired Equivalent Privacy WEP 40bit and 128 bit WPA PSK WPA2 PSK 5x16 character alphanumeric plus status indicators 4 hours talk time and 80 hours standby Extendable with optional battery packs to 8 hours talk time and 160 hours ...

Page 19: ...3600 Installation Page 19 15 601082 Issue 05b 23 September 2008 IP Office System Overview Phones ...

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Page 21: ...3600 Installation Page 21 15 601082 Issue 05b 23 September 2008 IP Office Installation Chapter 2 ...

Page 22: ...t avaya com 2 TFTP Server Software A PC with a fixed IP address and running TFTP server software is required While the IP Office Manager application can act as a TFTP server this is not recommended for 3600 Series phone and AVPP installation 2 1 Any third party TFTP application can be used to provide TFTP support Such an application is available from Avaya Perform a search for TFTP on the http sup...

Page 23: ...the H 323 IP phones Materials Required 1 TFTP Server Software 2 Server PC With fixed IP address and meeting specification of chosen TFTP software Tools Required 1 Access to an additional network PC from which TFTP server operation can be tested Information Required 1 IP Address of the TFTP server PC Process 1 Download and install on a suitable server PC the selected TFTP server software This PC sh...

Page 24: ...the area covered by the wireless LAN access points Service is restored if the user moves back within range If a call drops because a user moves out of range the wireless phone will recover the call if the user moves back into range within a few seconds Capacity In areas of heavy use the call capacity of a particular access point may be filled If this happens the user will hear three chirps from th...

Page 25: ...esses can be used in other options On the Windows 2000 DHCP server this is set through the scope Other DHCP servers may allow or require it to be set through Option 6 with multiple addresses separated by a comma and no spaces At least one address must be a dot decimal IP address 15 Domain Name On the Windows 2000 DHCP server this is set through the scope Other DHCP servers may allow or require it ...

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Page 27: ...3600 Installation Page 27 15 601082 Issue 05b 23 September 2008 IP Office AVPP Installation and Configuration Chapter 3 ...

Page 28: ... Software Using a web browser browse to http www polycom com usa en support support html For 3641 3645 phones the minimum AVPP software level is 17x 028 Note that if deploying 3641 3645 phones to an existing AVPP network it is still be necessary to download and update the AVPP software Tools Required 1 Drills and Screwdrivers Tools for mounted using the materials listed above 2 DB 9 Female null mo...

Page 29: ...e serial port of a terminal or PC 2 Run a terminal emulation program such as HyperTerminal or use a VT 100 terminal with the following configuration Bits per second 9600 Data bits 8 Parity None Stop bits 1 Flow control None 3 To display the AVPP login screen press Enter 4 Enter the default login admin and default password admin These are case sensitive The NetLink SVP II System menu is displayed C...

Page 30: ...d default password admin These are case sensitive The NetLink SVP II System menu is displayed 5 Use the cursor keys to select Network Configuration and press Enter 6 Select IP Address and press Enter Enter the static IP address for the AVPP unit 7 Select Subnet Mask and press Enter Enter the subnet mask that matches the static IP address 8 Select Default Gateway and press Enter Enter the IP addres...

Page 31: ...he AVPP IP Address to match the static IP address of the AVPP unit 5 If the IP Office is being used for DHCP support of the 3600 Series phones set the TFTP Server IP Address to match the IP address of the TFTP server from which the 3600 Series handsets should get their software If otherwise the location of the TFTP server for the 3600 Series phones should be set through the DHCP server or through ...

Page 32: ...in a call will immediately be forced to check out and check in again Any wireless phone in a call will immediately switch to the AVPP that should provide its timing function This switch should not be noticeable to the user since it is similar to a normal handoff between access points When the call is ended the wireless phone will be forced to checkout and checkin again Removing an AVPP Whenever an...

Page 33: ...ed until Enter is pressed System Status Menu for viewing error messages status of operation and software code version You can check the version currently installed on AVPP through the System Status menu see Software Versions SVP II Configuration Allows you to set the mode and reset the system QoS Configuration This sub menu of the SVP II Configuration menu is used to alter the QoS settings applied...

Page 34: ...rand and type 802 11 Rate Select 1MB 2MB to limit the transmission rate between the wireless phones and access points To allow the wireless phone to determine its rate up to 11Mb s select Automatic SVP II Master The master AVPP must be identified in an IP system Select one of the following identification options To statically configure the IP address of the master AVPP in each of the AVPP s enter ...

Page 35: ...maintenance The default entry is N No To prevent any new calls from starting set as Y Yes To restore normal operation return to N Maintenance Lock The system automatically sets this option to Y Yes after certain maintenance activities that require reset such as changing the IP address Maintenance Lock prevents any new calls from starting This option is automatically set by the system and cannot be...

Page 36: ... for setting relative priorities In the IP header packets are tagged with a DSCP field for type of service Traffic Class Administration Tags set the priority for Telnet TFTP and other administrative traffic Administrative traffic can have the lowest priority because it does not require voice quality WT In call WT Standby In call traffic requires voice quality and may be set to a higher priority th...

Page 37: ...istrator for the correct settings These can also be set to DHCP This will cause the DHCP client in the AVPP to attempt to automatically get the correct setting from the DHCP server The DHCP setting is only valid when the IP address is also acquired using DHCP WINS servers These settings are used for Windows Name Services Consult your system administrator for the correct settings These can also be ...

Page 38: ...r to the following is displayed Caution Remember to keep the password safe as it cannot be reset remotely 1 From the main menu scroll to Change Password and press Enter 2 Enter the information The password parameters are More than four characters First character must be a letter other characters may be numbers and letters No dashes spaces or punctuation marks alphanumeric only 3 Select Set Passwor...

Page 39: ...reen similar to the following is displayed 2 The screen displays Error Status Displays alarm and error message information Network Status Displays information about the Ethernet network to which the AVPP is connected Software Versions Lists the software version for the Avaya component Gatekeeper Database Not used 3 Options on the System Status menu provide a window into the real time operation of ...

Page 40: ...en displays active alarms on the AVPP The following table displays the list of alarms and a description of the action to take to eliminate the alarm Alarm Text Action Maximum payload usage reached Reduce usage clear alarm Maximum telephone usage reached Reduce usage clear alarm Maximum access point usage reached Reduce usage clear alarm Maximum call usage reached Reduce usage clear alarm SRP audio...

Page 41: ...et statistics concerning the received packets during System Uptime bytes bytes received packets packets received errors sum of all receive errors long packet short packet CRC overrun alignment drop packets dropped due to insufficient memory fifo overrun occurred during reception alignment nonoctet aligned packets number of bits NOT divisible by eight multicast packets received with a broadcast or ...

Page 42: ... II Telephone in Use Wireless phone in standby or in a call SVP II Telephone in Calls Wireless phone in a call SVP II ARP Audio Delay ARP audio packets whose transmission was momentarily delayed SVP II ARP Audio Lost ARP audio packets dropped due to insufficient memory resources ...

Page 43: ...u are running the most recent version and will assist Avaya engineering and or customer support in troubleshooting software problems 1 From the AVPP main menu select System Status 2 Select Software Version A screen similar to the following is displayed Note that the software versions on your system will be different from the versions displayed in the above sample screen Name Major Version Number F...

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Page 45: ...3600 Installation Page 45 15 601082 Issue 05b 23 September 2008 IP Office Phone Configuration Chapter 4 ...

Page 46: ...d is running and has the necessary scopes configured to provide the same information as listed for static IP address configuration listed below Tools Required 1 PC with IP Office Manager Information Required 1 TFTP Server IP Address 2 AVPP IP Address 3 Wireless Network The wireless access points are operational and that a thorough site survey has been conducted Ensure that you have the following i...

Page 47: ... 2 Click on System 3 Select the LAN1 tab 4 Select the Gatekeeper sub tab 5 To allow 3600 series phones to auto register check that the options H323 Auto create Extn and H323 Auto create User are enabled 6 If any changes are made 6 1 Click OK 6 2 Click or select File Save Configuration to send the updated configuration back to the IP Office control unit Click OK 4 3 Phone Software This process shou...

Page 48: ...dress 3 2 Select ESSID If you are accepting broadcast SSID s at your access points the handset will automatically learn the ESSID information when powering on If there are multiple wireless networks in range it will be necessary to enter the SSID of the wireless network that the phone should use 3 3 Select Security Enter the wireless security settings that match those configured for the wireless n...

Page 49: ...must be set before the wireless frequency and transmit power can be selected Press LINE and then select the appropriate regulatory domain 01 North America 02 Europe 3 5 Once the regulatory domain has been set the wireless mode can be selected 802 11a 802 11b or 802 11b g The modes available may vary according to the regulatory domain If 802 11a is selected the frequency band or bands to use can al...

Page 50: ... recognize the extension that the phone is trying to register with This will last 5 seconds and then the wireless phone will ask the user to enter a new extension and password Password Error to continue To enter a new extension and password press to continue Extension in use to continue IP Office will detect when a wireless phone tries to register with the same extension as any phone that is alrea...

Page 51: ...ress Power On Start Call The extension number should be replaced by information from the IP Office unit and you should hear a dial tone Place a call and listen to the audio quality To end the call press Power Off End Call 3 Place a call to the wireless phone and verify ring answer clear transmit and clear receive audio 4 Press Power On Start Call 5 Press Power Off End Call Any line indicators shou...

Page 52: ... 4 programmable buttons To access the next set of 4 programmable buttons press LINE again Programming Buttons By default every user added to the IP Office system has their first three programmable buttons set as Call Appearance buttons It is recommend that these are not changed Note that changes to button programming settings only take effect after the wireless phone is powered off and back on aga...

Page 53: ...ring two beeps release the Start Call button then release the End Call button 3 If an administration password has been set it must be entered to display the Admin menu If no password is set the Admin menu is displayed 4 To scroll through the menu options press Up Down and Select 5 To change the selected option press OK or press Up to return to the previous menu level 3641 and 3645 Phones 1 With th...

Page 54: ...nly Allowed Channels Channel 1 Key Information Default Key Channel 2 Key Length 40bit Channel 3 128bit Channel 4 Key 1 Channel 5 Key 2 Channel 6 Key 3 Channel 7 Key 4 Channel 8 Rotation Secret Allow Disallow Allow PTT Disallow PTT Cisco FSR Username Admin Password Password Networ k Config IP Address Use DHCP WPA PSK Passphrase Static IP Phone IP Pre shared Key TFTP Server IP WPA2 PSK Passphrase De...

Page 55: ... 4 On Rotation Secret Name Chann el WPA2 PSK Passphrase Time Zone list Pre Shared Key Daylight Savings DST No Adjust WPA PSK Passphrase DST Auto USA Pre Shared Key DST Auto AUS Cisco FSR Username DST Auto EURO Password System Speeddial Enter number Reg Domain 01 802 11a frequency Password Disable 802 11b Enable 802 11b g Change Password Transmit Power 5mW 7dB Speakerphone Disable 10mW 10dB Enable ...

Page 56: ...nge subnets if DHCP is enabled and the wireless phone is powered off then back on when within range of access points on the new subnet Call Server IP and Call Server Port This is the IP address of the H323 gatekeeper which in this case is the IP Office unit The port to use is 1719 If DHCP is being used the phone will first check option 43 then option 176 and if options 6 and 15 are also enabled it...

Page 57: ...s retained by the wireless phone until the ESSID option is re selected Learn Always The Learn Always option allows the wireless phone to automatically learn the ESSID at each power on or loss of contact with the wireless LAN out of range This may be useful if the wireless phone will be used at more than one site Static Entry If your access points do not accept broadcast ESSID or if there are overl...

Page 58: ...key to backspace For 40 bit keys you will need to enter 10 digits for 128 bit keys you will need to enter 26 digits The display will scroll as needed Rotation Secret This is used for proprietary WEP key rotation Refer to your custom document if this feature is supported in your system WPA2 PSK The security features of WPA2 Wi Fi Protected Access using PSK Pre Shared Key are available and may be us...

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Page 60: ...tallation Generally you should organize the test according to area and volume placing numerous calls to others who can listen while you perform coverage tests Note any areas with excessive static or clarity problems and report it to an Avaya engineer The coverage test will also require you to put the wireless phone in Site Survey mode and walk the entire coverage area to verify all access points I...

Page 61: ... signal to this wireless phone is displayed first followed by the next three access points in order of signal strength YY is the power level in dBm at which this wireless phone heard the associated access point Although shown as a positive number YY represents negative dBm and lower numbers represent stronger signals For example a displayed value of 40 indicates 40dBm and is therefore a stronger s...

Page 62: ...ull MAC dB Ch 1b2b5b11b Detl the number 1 4 of the access point Full MAC the MAC address of the access point dB the signal strength of the access point Ch the channel of the access point 1b2b5b11b is an example of the data rates that may be displayed Each data rate 1 2 5 5 or 11Mbit sec that is supported by the access point is shown Those rates that are in the Basic Rate set sometimes referred to ...

Page 63: ... 3 3 4 4 4 Any Detl 1 1 1 1 1 1 The last three octets of the on air MAC address for a discovered access point 2 2 The signal strength from the access point 3 3 The channel number of the access point 4 4 4 The beacon interval configured on the access point Any MyID Softkey to toggle between single SSID and any SSID modes Detl Smry Softkey to toggle between the multiple access point summary display ...

Page 64: ...he last three octets of the BSSID for a discovered access point sn Signal strength in dBm ch Channel bcn Beacon interval eeeeeeeeeee SSID the first 11 characters DGHI Standards supported rrrrrrrr Rates supported Basic rates will have a b following the rate more rates are supported than those displayed xxxx WMM or UPSD if those QoS methods are supported mmm Security mode G gggg Group key security P...

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Page 66: ... wireless phones use proprietary software programs The software versions that are running on the wireless phones can be displayed during power on by holding down Power On Start Call button For 3600 Series phones the location of the TFTP server is allocated by the DHCP server or if statically addresses set through the phone s Admin menu AVPP The AVPP uses proprietary software programs The software ...

Page 67: ...ber icons at the bottom of the display indicate which file number is currently being downloaded This message also displays a progress bar When the progress bar fills the display line the update operation is complete on that file When the update is complete the wireless phone displays the extension number and is ready to use Download Failure or Recovery Messages The list below shows the display mes...

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Page 69: ...3600 Installation Page 69 15 601082 Issue 05b 23 September 2008 IP Office Miscellaneous Chapter 7 ...

Page 70: ...ecover Action Record the error code so it can be reported Turn the wireless phone off then on again If error persists try registering a different wireless phone to the phone port If error still persists contact Technical Support and repeat the error Bad Code Type xx The phones current loaded software does not match the selected license type Action Download the correct phone software and restart th...

Page 71: ...er work or change to one of the above DHCP errors 1 4 DHCP NACK error A NACK Negative ACKnowledge was received from the DHCP server Action The DHCP lease currently in use by the wireless phone is no longer valid which forces the wireless phone to restart This problem should resolve itself on the restart If it does not the problem is in the DHCP server DL Not On Sector The phone software files load...

Page 72: ...onses from multiple AVPP s Action This can happen if the phone has been configured to use a different AVPP and then powered up before the previous server has had time to determine that the phone is no longer connected to it The problem should resolve itself after about 30 seconds Must Upgrade SW The phone software is incompatible with the hardware Action Download the correct phone software and res...

Page 73: ...ot authenticate associate with access point Action Verify the access point configuration Incorrect WEP settings Action Verify that all the WEP settings in the wireless phone match those in the access points No Net Found No APs This indicates one of the following No radio link Action Verify that the access point is turned on No SSID Autolearn not supported or incorrect SSID Action Verify that the S...

Page 74: ...n the process of rebooting There will be a 20 second delay in an attempt to let potential network system errors clear Action None Retry Restart The wireless phone is waiting for user input prior to retrying the registration process or restarting after a delay Action See Avaya IP Office Integration Factors Select License The correct protocol has not been selected from the license set Action Using t...

Page 75: ...ystem administrator Unknown xx yy zz The phone software files loaded are incorrect or corrupted Action Download the correct phone software and restart the phone Unreachable Dialed number does not exist Updating The wireless phone is internally updating its software images Action None The wireless phone may do this briefly after a download This is information only Updating Code The wireless phone i...

Page 76: ...easonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in wh...

Page 77: ...to Registration 47 IP Office AVPP Setup 31 IP Office Button Programming 52 N NetLink SVP II System Menu 33 Network Configuration 37 Network Status 41 O Overview AVPP 9 P Phone Registration 48 Phone Software 47 Phone Specifications 13 Q QoS Configuration 36 R Required Software 22 Ruggedized Wireless Phone 16 S Security 58 Software Maintenance 66 Software Versions 43 Survey 61 SVPP II Configuration ...

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Page 80: ... to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance wi...

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