Avaya CALLMASTER V User Manual Download

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Contents

The CALLMASTER V Telephone Console

The CALLMASTER V Telephone Console . . . . . . . . . . . . . . .

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Headset Connections with the CALLMASTER V

Headset Connections with the CALLMASTER V. . . . . . . . .

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The CALLMASTER V Recorder Interface

The CALLMASTER V Recorder Interface. . . . . . . . . . . . . .

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The Softkeys

The Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Call-Handling Features

Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Getting Messages

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Selecting a Personalized Ring

Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . .

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Voice and Display Features

Voice and Display Features . . . . . . . . . . . . . . . . . . . . . . . .

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Operating Range Requirements

Operating Range Requirements . . . . . . . . . . . . . . . . . . . . .

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Telephone Installation

Telephone Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Important Safety Warnings for Installation

Important Safety Warnings for Installation . . . . . . . . . . .

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Desktop Installation

Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Wall Installation

Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Installing the Designation Card

Installing the Designation Card . . . . . . . . . . . . . . . . . . .

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Orderable Cards and Equipment

Orderable Cards and Equipment. . . . . . . . . . . . . . . . . . . .

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555-233-735

Comcode 108742933

Issue 2

February 2000

CALLMASTER

V Telephone Console

User’s Guide

Summary of Contents for CALLMASTER V

Page 1: ...8 8 8 Operating Range Requirements Operating Range Requirements Operating Range Requirements Operating Range Requirements 9 9 9 9 Telephone Installation Telephone Installation Telephone Installation Telephone Installation 9 9 9 9 Important Safety Warnings for Installation Important Safety Warnings for Installation Important Safety Warnings for Installation Important Safety Warnings for Installatio...

Page 2: ...cuments provided with this product to fully understand the features available that may reduce your risk of incurring charges TRADEMARKS DEFINITY AUDIX and CALLMASTER are registered trademarks of Lucent Technologies Mirage Star Set and Supra are registered trademarks of Plantronics Inc FCC REGULATIONS The FCC requires us to provide the following warning for Class B residential installations WARNING...

Page 3: ...result of Lucentís planned restructuring designs builds and delivers voice converged voice and data messaging customer relationship management multi service networking and structured cabling products and services Avaya Labs is the research and development arm for the company IMPORTANT USER SAFETY INSTRUCTIONS The most careful attention has been devoted to quality standards in the manufacture of yo...

Page 4: ... spark could ignite heavy concentrations of gas Never push objects of any kind into the equipment through housing slots since they may touch hazardous voltage points or short out parts that could result in a risk of electric shock Never spill liquid of any kind on the telephone If liquid is spilled however refer servicing to proper service personnel To reduce the risk of electric shock do not disa...

Page 5: ...e which allows you to connect the telephone to a recording device so that you can record all voice interactions For more information about this interface see The CALLMASTER V Recorder Interface on page 3 Note The tape recorder used with the CALLMASTER V telephone must be purchased by the user it is not provided with the telephone Figure 1 below shows a front view of the CALLMASTER V telephone The ...

Page 6: ...as 2 Note Your system manager MUST administer a button on your set Use this button to turn your headset on and off For instructions for using this feature button see Headset On Off in the section titled Call Handling Features FIGURE 2 The Headset Connected to One of the Headset Jacks shown as 3 on the CALLMASTER V Telephone 1 Telephone Notepad 8 Volume control button 2 Mute or button 9 Display 3 S...

Page 7: ...the agent and the calling party that the call is being recorded Be aware that this tone may be a legal requirement The Softkeys The softkeys are the four unlabeled round keys located directly below the display The four round display control buttons labeled Menu Exit Prev and Next are located under the softkeys See Figure 3 FIGURE 3 The Display Softkeys and Display Control Buttons IMPORTANT The use...

Page 8: ...the feature name or abbreviation Press the Next or Prev button until the feature you want to use appears on the display Note An error tone one beep sounds when you have made an inappropriate softkey entry Press the Exit button at any time to exit the softkey feature menus and return to normal call handling operation Other Softkey Features That May Be On Your Display There are 12 default features t...

Page 9: ...the last person added to the conference call 1 With a display Press the Menu button and then press the softkey below Drop Without a display Press the button if administered HOLD The Hold feature puts a call on hold until you can return to it To put a call on hold while you answer another call or perform another task 1 Press or To answer a new call while active on another 1 Press or 2 Press the cal...

Page 10: ...speaker to place a call without using the headset or for any listening only feature such as monitoring a call on which you have been put on hold or for group listening 1 Press or 2 Place a call or access the selected feature 3 Adjust speaker volume if necessary To raise the volume press the right half of the Speaker Volume control button labeled to lower the volume press the left half of the Speak...

Page 11: ...While on a call press or dial tone 2 Dial the number to which the call is to be transferred ringing tone 3 Remain on the line and announce the call If the line is busy or if there is no answer you can return to the held call by pressing its call appearance button 4 Press or again to complete the transfer Note To cancel an attempted transfer press the original call appearance If your system has aut...

Page 12: ...g pattern is set Note If you turn on the headset receive a call or lose power during selection the process is canceled and you must start again Voice and Display Features For directions on using the voice features on your telephone such as Abbreviated Dialing Call Forwarding and Send All Calls see the section titled Basic Voice Terminal Procedures in either of two user s guides DEFINITY Enterprise...

Page 13: ...auge wire the distance should not exceed 2 200 feet 670 56 meters The record output impedance is approximately 600 ohms and the output channel is isolated from the telephone via a voice transformer that meets the UL 1950 Dielectric Breakdown requirement of 1 000 URMS for one minute Telephone Installation The CALLMASTER V telephone can be either desk mounted or wall mounted Read the following safet...

Page 14: ...LATION WARNING for the CALLMASTER V 1 2 3 4 5 6 7 8 MODULAR WALL JACK WIRING Pin Pair Name Description 4 5 1 1 BL W W BL 2 Wire Tip 2 Wire Ring FAILURE TO FOLLOW THESE INSTRUCTIONS CAN CAUSE DAMAGE TO THE TELEPHONE OR CAUSE THE ASSOCIATED DEFINITY ECS CIRCUIT PACK TO REMOVE POWER TO THE TELEPHONE IN EITHER CASE THE TELEPHONE WILL NOT FUNCTION CORRECTLY For 2 wire operation if you need to plug the ...

Page 15: ...re that the line cord is placed securely under the square tab 7 in Figure 4 to the left of the LINE jack and that the line cord and the expansion module cord if appropriate is also placed under the square tabs in the routing channel Note If you are using an auxiliary power supply such as the 1151A1 or 1151A2 Power Unit plug the line cord into the PHONE jack on the auxiliary power supply 6 Turn the...

Page 16: ...and 4 Snap the line cord into the LINE jack in the bottom of the telephone 5 Reverse the desktop stand so that the larger end is facing down and coil the excess line cord in the back of the deskstand 6 Engage the upper tabs 1 in Figure 5 of the deskstand into the slots 4 in Figure 5 Slowly lower the reversed deskstand onto the bottom of the telephone until the lower tabs shown as 3 in Figure 5 sna...

Page 17: ... feature button can access On the left side of the phone is a Notepad on which you can write frequently dialed numbers or extensions To label and install the designation card and telephone Notepad 1 The transparent designation card and Notepad covers are attached to the frame of the telephone by tabs on the top and bottom of the cover Remove either or both of these covers by pulling the top tab fo...

Page 18: ...uantities of 25 per package Comcode 108573304 You may also order an optional handset D Kit so that you can connect a K type handset to the telephone This kit includes the handset and a handset cord and can be ordered with one of the following numbers PEC 31293 31293A Comcode 407904309 Note This handset is the only handset that can be used with the CALLMASTER V telephone A tray with five quick refe...

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