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Help Dialer 700 Troubleshooting Guide
v091619
Important General Help Dialer 700 information:
The Help Dialer 700 (HD700) may require a telephone
line splitter if only one telephone jack is available.
Step 1:
Plug splitter into live telephone jack.
Step 2:
Plug HD700 phone cord into one side of splitter and the phone cord for the telephone into the other side of
splitter.
The Help Dialer 700 necklace pendant is not water resistant-
do not shower with it
. The Help Dialer 700 wrist pendant
is waterproof. You may shower or bathe with it.
Can’t access Programming Mode:
Step 1:
Verify unit is plugged into a working power outlet.
Step 2:
Verify Master On/Off Switch is in the ON position. The Master Switch is located on the left-hand side
of the Base unit.
Step 3:
Re-program the emergency contacts.
Recording the Help Dialer 700 Emergency Message:
Step 1:
Turn the Help Dialer 700 unit on.
Step 2:
Press and hold the
Microphone
and the
#
Button at the same time.
Step 3:
Record your message.
o
An example of what you could say is: "
This is Jane Smith, I need help. Press "0" to continue
." (You will
have six seconds to record your message.)
Step 4:
Press the "
Play
" Button, in order to hear your message.
The Base Unit is Making a Clicking Noise:
Step 1:
Verify that the power cord is plugged all the way in the back of the unit.
The Help Dialer 700 will not hang up after making an emergency call:
•
The unit will
auto hang up
after an emergency call, this can take up to 5 minutes. You can also reset the unit by
turning the power off and on.
There is a Loud Squealing Noise During Communication:
This is generally caused by a phone being too
close to the Help Dialer 700.
Step 1:
Relocate the base unit to another telephone jack, away from other telephones.
Step 2:
Verify all telephone handsets are hung up.
(Testing proved picking up a handset during the emergency call can create interference causing static & other noises
making it difficult to communicate. Hanging up the handset prevents communication via the speakerphone and does
not disconnect the call. It is recommended to communicate via the speakerphone only during emergency calls.)
The Help Dialer 700 is Auto-Activating:
Step 1:
Re-pair the pendant (see steps below).
Step 2:
Remove and replace the battery from panic button, then re-pair the panic button.
How to Pair the Necklace Pendant or Wrist Panic Buttons to the Help Dialer 700:
The Help Dialer 700 necklace pendant is not water resistant- do not shower with it. The Help Dialer 700 wrist pendant
is waterproof. You may shower or bathe with it.
Step 1:
Turn the power Off. Switch is located on side of base unit.
Step 2:
Turn the power On.
