Arris Touchstone CM900 User Manual Download

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Touchstone

CM900 Cable Modem

User’s Guide

Get ready to experience the Internet’s express lane! Whether you’re checking out

streaming media, downloading new software, or checking your email, the Touch-

stone CM900 Cable Modem brings it all to you up to eight times faster than stan-

dard DOCSIS 2.0 cable modems.

The Touchstone Cable Modem provides an Ethernet connection for use with either

a single computer or home/ofﬁce Local Area Network (LAN).

Installation is simple and your cable company will provide assistance to you for any

special requirements. The links below provide more detailed instructions.

Safety Requirements

Getting Started

Installing and Connecting Your Cable Modem

Conﬁguring Your Ethernet Connection

Using the Cable Modem

Troubleshooting

Glossary

Summary of Contents for Touchstone CM900

Page 1: ...rd DOCSIS 2 0 cable modems The Touchstone Cable Modem provides an Ethernet connection for use with either a single computer or home ofﬁce Local Area Network LAN Installation is simple and your cable company will provide assistance to you for any special requirements The links below provide more detailed instructions Safety Requirements Getting Started Installing and Connecting Your Cable Modem Con...

Page 2: ... 2010 Touchstone CM900 Cable Modem User s Guide Export Regulations Safety Requirements FCC Part 15 European Compliance Energy Consumption CM900S Models only Getting Started About Your New Cable Modem What s in the Box What s on the CD Items You Need Getting Service System Requirements Recommended Hardware Windows MacOS Linux other Unix About this Manual Ethernet Connection What About Security Inst...

Page 3: ...essible The shield of the coaxial cable must be connected to earth grounded at the entrance to the building in accordance with applicable national electrical in stallation codes In the U S this is required by NFPA 70 National Electrical Code Article 820 In the European Union and in certain other countries CATV installation equipotential bonding requirements are speciﬁed in IEC 60728 11 Cable netwo...

Page 4: ...rk All plug in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer s spec iﬁcations Ensure proper ventillation Position the Cable Modem so that air ﬂows freely around it and the ventillation holes on the unit are not blocked Do not mount the Cable Modem on surfaces that are sensitive to heat and or which may be damaged by the heat generated ...

Page 5: ...ipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the fol lowing measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from t...

Page 6: ...e 2002 96 EC of the European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environment as such upon disposal of the Cable Modem the Directive requires that this product must not be disposed as unsorted municipal waste but rather collected separately and disposed of in accor dance with local WEEE ordinances This product c...

Page 7: ... most instances ARRIS recommends that the power switch remain in the ON position at all times Turning the switch OFF disables the device Turning the switch OFF is recommended only during vacations or similar extended absences Switch State Power Consumption OFF 0 0 W ON 6 5 W idle 8 5 W typical Touchstone CM900 Cable Modem User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage...

Page 8: ...ackward compatible with DOCSIS 2 0 or 1 1 supports tiered data services if of fered by your cable company What s in the Box Make sure you have the following items before proceeding Call your cable company for assistance if anything is missing Cable Modem Power Cord Quick Installation Guide Wall Mounting Template and Instructions Ethernet Cable Mini CD ROM 80mm Note An adapter is required for slot ...

Page 9: ...d mini mize or eliminate splitters between the cable jack and the Cable Modem Splitter optional provides an extra cable connection by splitting a sin gle outlet into two You may need a splitter if you have a TV already con nected to the cable outlet that you want to use You can buy a splitter from any electronics retailer and most discount stores you may also need a short piece of coax cable with ...

Page 10: ...ormation ready the Cable Modem serial number and MAC addresses of the unit printed on a sticker on the bottom of the Cable Modem the model number of the Cable Modem Save this information for future use In addition you should ask your cable com pany the following questions Do you have any special system requirements or ﬁles that I need to down load after I am connected When can I start using my Cab...

Page 11: ...ded Computers not meeting this conﬁguration can still work with the CM900 but may not be able to make maximum use of CM900 throughput CPU P4 3GHz or faster RAM 1GB or greater Hard drive 7200 RPM or faster Ethernet Gig E 1000BaseT Windows Ethernet connection Windows 2000 Windows XP Windows Vista or Windows 7 MacOS Ethernet connection System 7 5 to MacOS 9 2 Open Transport recommended or MacOS X Lin...

Page 12: ...l need a hub or broadband router available at computer retailers The Cable Modem package comes with a 6 foot 1 9m Ethernet cable the con nectors look like wide telephone connectors you can purchase more cables if nec essary at a computer retailer If you are connecting the Cable Modem directly to a computer or to an Ethernet hub or broadband router with a cross over switch ask for Category 5e CAT5e...

Page 13: ...le companies prohibit running servers on consumer level accounts and may suspend your account for vi olating your terms of service Use the cable company s mail servers for sending email Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users some are shipped open by default Crimi nals can take advantage of open proxies to hide their identity when bre...

Page 14: ...ets are available near the computer If a cable outlet is not conveniently located your cable company can install a new one If you have ordered service your cable company should conﬁgure the Cable Modem automatically You need only follow the instructions in this section to install and connect the Cable Modem Touchstone CM900 Cable Modem User s Guide Safety Getting Started Installation Ethernet Conﬁ...

Page 15: ...ble to the unit Rear Panel The rear of the Cable Modem has the following connectors and controls CM900A S Rear Panel A Ethernet connector yellow for use with a computer or home network LAN connection B Reset button resets the Cable Modem as if you power cycled the unit Use a pointed non metallic object to press this button C Cable connector for the coax cable D Power connector for the power cord E...

Page 16: ...ng on plywood or studs two 6 x 1 5 38 1 mm self tapping screws not included screwdriver ﬂat blade or Phillips depending on what kind of screws you use wall mount template included with the Cable Modem Quick Installation Guide transparent tape for temporarily securing the mounting template to the wall not included Location Always position the Cable Modem within reach of an AC outlet The power cord ...

Page 17: ...wall Then drive the screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the screws 4 Orient the Cable Modem with the indicator lights facing up or right as de sired Slip both mounting slots in the back of the Cable Modem over the screws then slide the case down until the narrow end of the keyhole slot contacts the screw shaft 5 P...

Page 18: ...switch E is set to the ON position The Power light on the front of the Cable Modem lights up then ﬂashes once refer to the Indicator Lights table for your model See Troubleshooting if the Power light does not turn on Making Ethernet Connections 3 Connect one end of the yellow Ethernet cable to the yellow port on the back of the Cable Modem labeled Ethernet 10 100 1000 C and the other end to the Et...

Page 19: ...nformation for installations not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for instructions to conﬁgure your Ethernet...

Page 20: ... Dial up Con nections Local Area Connection 2 In the Local Area Connections Properties window highlight TCP IP by click ing on it one time then click on Properties Note If your computer has more than one Ethernet card you may have to select the appropriate Ethernet card in the Connect using area of the Local Area Connection Properties window Touchstone CM900 Cable Modem User s Guide Safety Getting...

Page 21: ... accept the new settings and OK again to close the Conﬁgura tion window 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone CM900 Cable Modem User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 21 ...

Page 22: ... Windows XP for installation instructions Once installed and enabled follow this same conﬁguration example but select TCP IPv6 at the appropriate step Note Dialog boxes shown on your computer may differ slightly from those shown in this procedure 1 From the computer select Start Settings Control Panel and double click Network Connections in the Control Panel The Network Connection window displays ...

Page 23: ...rk connection The Local Area Connection Status widow displays 3 Click Properties 4 Select TCP IP by clicking it one time Then click Properties Touchstone CM900 Cable Modem User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 23 ...

Page 24: ...the new settings and OK again to close the Properties window 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone CM900 Cable Modem User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 24 ...

Page 25: ... on a Windows Vista operat ing system 1 Open the Vista Control Panel 2 Double click Network and Sharing Center to display the Network and Sharing Center Window Touchstone CM900 Cable Modem User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 25 ...

Page 26: ...window displays 4 Double click the Local Area Connection to open the Properties window Note If Windows requests permission to continue click Continue Touchstone CM900 Cable Modem User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 26 TCP IPv4 Selected TCP IPv6 Selected ...

Page 27: ...ion you selected displays 6 For either TCP IPv4 or TCP IPv6 select Obtain an IP address automati cally and Obtain DNS server address automatically unless instructed otherwise by your cable provider 7 Click OK to accept the new settings and close the Properties window Touchstone CM900 Cable Modem User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 2...

Page 28: ...nﬁgure the Ethernet interface on a Windows 7 operating system 1 Open the Windows 7 Control Panel 2 Click Network and Internet Touchstone CM900 Cable Modem User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 28 ...

Page 29: ...work and Sharing Center 4 Click Local Area Connection to open the Status window Touchstone CM900 Cable Modem User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 29 ...

Page 30: ...Properties to open the Properties window Touchstone CM900 Cable Modem User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 30 TCP IPv4 Selected TCP IPv6 Selected ...

Page 31: ...d displays 7 For either TCP IPv4 or TCP IPv6 select Obtain an IP address automati cally and Obtain DNS server address automatically unless instructed otherwise by your cable provider 8 Click OK to accept the newe settings and close the Properties window Then click Close to back out of the remaining setup screens Touchstone CM900 Cable Modem User s Guide Safety Getting Started Installation Ethernet...

Page 32: ...OS X operating sys tem 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock Touchstone CM900 Cable Modem User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 32 ...

Page 33: ...2 Click the Network icon Touchstone CM900 Cable Modem User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 33 ...

Page 34: ...ep 5 If your cable provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Conﬁgure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties application TCP IPv4 conﬁguration is completed Touchstone CM900 Cable Modem User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 34 ...

Page 35: ...he pre vious window 9 Choose Automatically from the Conﬁgure IPv6 drop down menu and click OK 10 Close the System Properties application Touchstone CM900 Cable Modem User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 35 ...

Page 36: ...odem Indicator Lights for the CM900A S Models Using the Reset Button Setting up Your Computer to Use the Cable Modem Follow the instructions in the information packet supplied by your cable company Contact your cable company if you need help setting up your computer Touchstone CM900 Cable Modem User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 36...

Page 37: ...r Good On Yellow1 Connected to the Internet high speed Green1 Connected to the Internet ultra high speed Flash Not connected to the Internet Yellow1 Connected to the Internet high speed Green1 Connected to the Internet ultra high speed Flash Not connected to the Internet On Internet Available Off Internet not available Yellow1 10 100 BaseT Ethernet connected Green1 1000 BaseT Ethernet connected Of...

Page 38: ... as determined by the table on the previous page Power DS US Online Link Description Off Off Off Off Off No power to Cable Modem Flash Flash Flash Flash Flash Power on Self Test On Flash Off Off Off Downstream search On On Flash Off Off Downstream found upstream search On On On Flash Off Downstream and Upstream found retrieving setup information from cable operator On On On On On Ready for service...

Page 39: ...c object to press this button The photo to the left shows the location of the Reset button The Reset button is recessed to prevent acci dental resets Model CM900S only The rear panel power switch can also be used to power cycle the unit Touchstone CM900 Cable Modem User s Guide Safety Getting Started Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 39 Reset Button Power Switch Eth...

Page 40: ...line Al ways leave your Cable Modem plugged into AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on The Link light should be either on or blinking If the Power light blinks for more than 30 minutes call your cable com pany for assistance Check your cable connections Connectors should be tight The coax cable should not be pinched kinked ...

Page 41: ...ular that site may be having trou ble servicing all the requests If other sites download quickly wait for a few minutes and try again Usage during peak hours may also affect the con nection speed If your Cable Modem is connected to a LAN Local Area Network either di rectly or through a ﬁrewall other communications on the LAN may slow down your connection To test your network speed try an online te...

Page 42: ...able modem together Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable DHCP Dynamic Host Conﬁguration Protocol An IP protocol used to provide an IP address and location of services such as DNS and TFTP needed by a device connecting to the network DHCP allows the cable company to conﬁgure your computer s networking software for...

Page 43: ...wo common types of F connector slip on and screw on Use coax with screw on connectors for connecting your Cable Modem Gateway The device usually a router that connects devices on a given IP subnet to other IP subnets Headend The central ofﬁce in an HFC network The headend houses both video and data equipment In larger cable networks a master headend often feeds several remote headends to provide d...

Page 44: ...to the Internet The MAC address is printed on a label on the bottom of your Cable Modem Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer Proxy A device or program that stands in between a server for example a web site and a client your browser providing a way to relieve some of the burden from the server For example your cable comp...

Page 45: ...et A power outlet that may be turned on and off using a wall switch Usually intended for lamps Avoid plugging your computer or Cable Modem into a switched outlet to avoid disruptions TCP IP Transmission Control Protocol Internet Protocol The protocols used to facil itate communications across one or more connected networks TDMA Time Division Multiple Access A method used by DOCSIS compliant cable ...

Page 46: ...the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant ARRIS Touchstone and the ARRIS logo are trademarks or registered trademarks of ARRIS Group All other trade marks and registered trademarks are the property of their respective holders ARSVD01317 Release 9 Standard 1 1 June 2010 ...

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