ANZ Fastpay User Manual Download | Manualshive

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USER GUIDE

ANZ FASTPAY

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Summary of Contents for Fastpay

Page 1: ...USER GUIDE ANZ FASTPAY...

Page 2: ...e to find help and information 3 Get to know your card reader 4 Charging your card reader 6 How to get your ANZ FastPay app set up and ready to go 7 How to navigate around ANZ FastPay 11 How to proces...

Page 3: ...screens you ll need to know 3 Ask our ANZ FastPay team who you re able to call on 0800 249 435 between 8 30am and 5 00pm or email at merchantservices anz com ANZ FASTPAY USER GUIDE PAGE 2 PAGE 3 ANZ F...

Page 4: ...6 and to show the number of PIN digits entered 3 PIN pad This is where your customer will enter their card s PIN to authorise a payment 4 Cancel key To cancel a process 5 Clear key To clear a process...

Page 5: ...the PIN pad will light up When low on charge only one star will light up HOW TO GET YOUR ANZ FASTPAY APP SET UP AND READY TO GO Step 1 When your card reader is fully charged connect your card reader t...

Page 6: ...id lateral movement of the card reader as this can break the headphone jack or the card reader We ve provided a sticky grip that you can use to help your card reader stay in place Peel off the white s...

Page 7: ...Guide will take you through the navigation and main screens you ll see in your ANZ FastPay app But it s also worth spending a couple of minutes checking out the Quick Tour on the app useful for showi...

Page 8: ...cription shown under the Payment Declined message will indicate what the issue is It may be that the customer does not have sufficient funds to complete the payment or that they have entered the wrong...

Page 9: ...nsaction to get taken to the Transaction Details screen 4 Select Refund 5 You ll be asked to enter your security PIN which is the same PIN you use to login to ANZ FastPay 6 Follow the on screen prompt...

Page 10: ...re to prevent the loss theft or unauthorised use of the card reader You agree to comply with any security requirements we may reasonably request from time to time Failure to comply with the above requ...

Page 11: ...payments and refunds using ANZ FastPay just as they would with an EFTPOS terminal Can I accept payments outside of New Zealand No All transactions must be processed in New Zealand dollars NZD and mus...

Page 12: ...Z FastPay requires a cellular or wireless internet connection What should I do if there is a technical issue and or failure with ANZ FastPay In the unlikely event that you ll have a technical issue or...

Page 13: ...ANZ Bank New Zealand Limited 02 16 17924 anz co nz...

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