AMT Datasouth Fastmark M7 Series User Manual Download

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Fastmark M7 Series

Thermal Transfer Barcode Printer

User’s Guide

Document #120702

Summary of Contents for Fastmark M7 Series

Page 1: ...Fastmark M7 Series Thermal Transfer Barcode Printer User s Guide Document 120702 ...

Page 2: ...ing Up the Printer 12 2 5 Installation of Ribbon 13 2 5 1 Loading Ribbon 13 2 5 2 Remove Used Ribbon 16 2 6 Installation of Media 17 2 6 1 Loading Roll Labels 17 2 6 2 Loading Fan fold Labels 21 2 6 3 Loading Media in Peel off Mode Option 23 2 6 4 Remove Liner from Internal Rewind Option 25 2 6 5 Loading Media in Rewind Liner with Label Mode Option 27 2 6 6 Remove Labels from Internal Rewind Optio...

Page 3: ...iles 56 3 3 Diagnostics 57 3 3 1 Print Config 57 3 3 2 Dump Mode 58 3 3 3 Rotate Cutter 59 3 4 Language 59 3 5 Service 60 3 5 1 Initialization 60 3 5 2 Mileage Info 61 4 Diagnostic Tool 62 4 1 Start the Diagnostic Tool 62 4 2 Printer Function Calibrate sensor Ethernet setup RTC setup 63 5 Troubleshooting 64 5 1 Common Problems 64 5 2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles 69 6 Maintena...

Page 4: ...ded Fonts and bar codes can be printed in any one of the four directions This printer is built in the high quality high performance MONOTYPE IMAGING True Type font engine and one CG Triumvirate Bold Condensed smooth font With flexible firmware design user can also download the True Type Font from PC into printer memory for printing labels Besides the scalable font it also provides a choice of five...

Page 5: ...n Verwenden Sie Keine Flűssig oder Aerosolreiniger Am besten eignet sich ein angefeuchtetes Tuch zur Reinigung 4 Die Netzanschlußsteckdose soll nahe dem Gerät angebraucht und leicht zugänglich sein 5 Das Gerät ist vor Feuchtigkeit zu schűtzen 6 Bei der Aufstellung des Gerätes ist auf sicheren Stand zu achten Ein Kippen oder Fallen könnte Beschädigungen hervorrufen 7 Beáchten Sie beim Anschluß an d...

Page 6: ...ar code printer Please retain the packaging materials in case you need to reship the printer Unpacking the printer the following items are included in the carton One printer unit One Windows labeling software Windows driver CD disk One quick installation guide One power cord One USB interface cable If any parts are missing please contact the Customer Service Department of your purchased reseller o...

Page 7: ...Page of 73 7 2 2 Printer Overview 2 2 1 Front View 1 LED indicators 2 LCD display 3 Front panel buttons 4 Paper exit chute 5 Lower front cover 6 Printer right side cover 1 2 3 4 6 5 ...

Page 8: ...4 Print head 5 Platen roller 6 Print head release lever 7 Media guide bar 8 Label roll guard 9 Label supply spindle 10 Ribbon supply spindle 11 Damper 12 Label guide 13 Z axis mechanism adjustment knob 14 Print head pressure adjustment knob 15 Print head secure screw 5 8 7 10 9 6 11 4 12 3 1 2 13 14 15 ...

Page 9: ...Page of 73 9 16 Ribbon sensor 17 Media sensor 17 16 ...

Page 10: ...256MB 512MB 1GB 4GB class 6 Supported DOS FAT file system Folders stored on the SD card should be in the 8 3 filename format Approved SD card manufacturer SanDisk Transcend 1 3 5 4 2 10 6 7 8 9 Note 1 SD card slot Ethernet interface and PS 2 interface are standard interfaces for M7 PLUS models but optional for M7 non PLUS models 2 GPIO interface card includes SD card slot Ethernet and PS 2 interfa...

Page 11: ...Page of 73 11 2 3 Operator Controls 2 3 1 Front Panel Display LCD display LED indicators Front panel buttons ...

Page 12: ...he menu 2 Exit from a menu or cancel a setting and return to the previous menu Pause Resume the printing process Advance one label Scroll up the menu list Scroll down the menu list Enter Select cursor located option 2 4 Setting Up the Printer 1 Place the printer on a flat secure surface 2 Make sure the power switch is off 3 Connect the printer to the computer with the provided USB cable 4 Plug the...

Page 13: ...3 13 2 5 Installation of Ribbon 2 5 1 Loading Ribbon 1 Lift open printer right side cover 2 Push the print head release lever to open the print head mechanism 3 Install the ribbon onto the ribbon supply spindle ...

Page 14: ...nd platen 5 Wrap the ribbon onto the ribbon rewind spindle Keeping the ribbon flat and without wrinkles 6 Wind the ribbon clockwise about 3 5 circles onto the ribbon rewind spindle until it is smooth and properly stretched 7 Close the print head mechanism making sure the latches are engaged properly Ribbon sensor Ribbon ...

Page 15: ...Page of 73 15 Loading path for ribbon ...

Page 16: ...Page of 73 16 2 5 2 Remove Used Ribbon 1 Break the ribbon between ribbon guide plate and the ribbon rewind spindle 2 Push the ribbon release button to release the ribbon on the ribbon rewind spindle ...

Page 17: ...7 3 Then slide off the ribbon from ribbon rewind spindle 2 6 Installation of Media 2 6 1 Loading Roll Labels 1 Lift open printer right side cover 2 Push the print head release lever to open the print head mechanism ...

Page 18: ...ard horizontally to the end of label spindle then flip down the label roll guard 3 Place the roll of media on the label supply spindle Flip up the label roll guard Move the label roll guard horizontally to gently fit the width of label roll ...

Page 19: ...l label roll leading edge forward through the media guide bar damper media sensor and place the label leading edge onto the platen roller Media sensor Media guide bar Damper Label guide Media sensor Internal rewind Option ...

Page 20: ...rint head mechanism making sure the latches are engaged properly 8 Using the front display panel set the media sensor type and calibrate the selected sensor Please refer to section 3 1 2 Note Please calibrate the gap black mark sensor when changing media Loading path for roll labels ...

Page 21: ... or rear external label entrance chute 4 Pull fan fold label leading edge forward through the media guide bar damper media sensor and place the label leading edge onto the platen roller 5 Adjust the label guide by sliding to fit the paper width 6 Close the print head mechanism making sure the latches are engaged properly 7 Set the media sensor type and calibrate the selected sensor Please refer to...

Page 22: ...Page of 73 22 Loading path for fan fold labels ...

Page 23: ...ward through the media guide bar damper media sensor and place the label leading edge onto the platen roller 6 Adjust the label guide to fit the width of the label 7 Using the front display panel set the media sensor type and calibrate the selected sensor Please refer to section 3 1 2 8 Then pull approximately 650mm of label through the front of the printer 9 Push down the peel off roller release ...

Page 24: ...ver and close the print head mechanism 13 Move the peel off sensor toward the paper exit chute 14 Peeling will automatically start Press the FEED button to test Note Please calibrate the gap black mark sensor when changing media Peel off sensor Label Liner ...

Page 25: ...73 25 2 6 4 Remove Liner from Internal Rewind Option 1 Break the liner between peel off roller and the internal rewind spindle 2 Push the liner release button to release the liner on the internal rewind spindle ...

Page 26: ...Page of 73 26 3 Then slide off the liner from internal rewind spindle ...

Page 27: ...into the internal rewind for 3 core label roll 1 core label roll 3 core label roll 3 Insert media into the printer label spindle Pull label roll leading edge forward through the media guide bar damper media sensor and place the label leading edge onto the platen roller Please refer to section 2 6 1 4 Then pull approximately 650mm of label through the label redirect front panel 5 Wrap the label ont...

Page 28: ...de into the internal rewind for 1 core label roll 6 Using the LCD panel set the media sensor type and calibrate the selected sensor Please refer to section 3 1 2 Note Please calibrate the gap black mark sensor when changing media Supply holder guide ...

Page 29: ...Page of 73 29 2 6 6 Remove Labels from Internal Rewind Option 1 Slide off the labels with supply holder guides from internal rewind spindle Supply holder guides ...

Page 30: ...equire to adjust the pressure knob to get your best print quality For example if the label width is 4 adjust both print head pressure adjustment knobs to the same level If the label is less than 2 wide increase the left side print head pressure by rotating the adjustment knob clockwise and decrease the right side pressure by rotating the adjustment knob counter clockwise to level 1 2 7 2 Print Hea...

Page 31: ...line default is set for general purpose printing media plain paper and paper thickness less than 0 008 inch The adjustment knobs default is screwed clockwise to the end of thread Poor print quality when using paper thicker than 0 008 inch may be due to the print head burn line not being at the optimized position To improve the print quality increase the head pressure or adjust the knobs counter cl...

Page 32: ...g English Mileage Info õ õ õ õ Initialization õ õ Sensor Avail Memory õ õ õ õ Dump Mode Chinese TC õ õ õ õ Serial Comm Del All Files Rotate Cutter Chinese SC Exit Ethernet Exit õ õ Japanese Exit Exit German õ õ Italian õ French Notice The Ethernet function is available for M7 PLUS series only and option for M7 Ethernet function is available on the LCD display when Ethernet card is installed ...

Page 33: ...ration Parity Configure õ õ õ õ ZPL2 Status Baud Rate Status õ õ õ Setup Exit Sensor Serial Comm Ethernet õ õ Printer Setup TSPL2 Notice The Ethernet function is available for M7 PLUS series only and option for M7 Ethernet function is available on the LCD display when Ethernet card is installed ...

Page 34: ...SA 001 BRI 002 000 000 5 1 1 Batch Mode 6 2 GER 003 7 3 Cutter Mode DAN 032 FRE 031 9 5 8 4 Exit 10 6 11 7 ITA 033 SPA 034 SWE 036 12 8 SWI 038 9 10 437 039 042 850 041 11 044 12 852 13 860 14 15 863 045 865 046 857 047 1252 048 061 1250 049 055 1254 1253 1251 1255 1256 1257 358 1258 Exit 8859 1 8859 2 8859 3 8859 4 8859 5 8859 6 8859 7 8859 8 8859 9 8859 10 8859 15 950 936 932 351 None Peeler Mod...

Page 35: ...is 8 You may need to adjust your density based on selected media and ribbon type Press and to increase decrease the printing darkness Press key to enable the setting Press key to cancel the setting and return to the previous menu Note If printing from enclosed software driver the software driver will send out the DENSITY command which will overwrite the setting set from the front panel 3 1 1 3 Dir...

Page 36: ... this list the print mode in the right side of icon is the printer current setting Press and to select the different print mode and press button to enable the setting Press key to cancel the setting and return to the previous menu Printer Mode Description None Next label top of form is aligned to the print head b location Tear Off Mode Batch Mode Once image is printed completely label gap black ma...

Page 37: ...0 Note If printing from enclosed software driver the software driver will send out the OFFSET command which will overwrite the setting set from the front panel 3 1 1 6 Shift X Shift Y This option is used to fine tune print position Press the button to move the cursor from left digit to right digit and press the button to set the value from to or 0 to 9 Press the button to set the value into printe...

Page 38: ...age please to refer the programming manual When enter the code page list the code page in the right side of icon is the printer current setting Press the and to select the code page and press the button to enable the setting Press key to cancel the setting and return to the previous menu Note If printing from enclosed software driver the software driver will send out the command which will overwri...

Page 39: ... International Character Set code number International Character Set 8859 1 Latin 1 8859 7 Greek 8859 2 Latin 2 8859 9 Turkish 8859 3 Latin 3 8859 10 Latin 6 8859 4 Baltic 8859 15 Latin 9 8859 5 Cyrillic 3 1 1 8 Country Use this option to set the country code for the LCD display Press the and to select the country code and press the button to set the value into printer When enter this list the cou...

Page 40: ...Spain 044 United Kingdom 055 Brazil 002 Canadian French 036 Hungarian 045 Danish 061 English International 003 Spanish 038 Yugoslavian 046 Swedish 351 Portuguese 031 Dutch 039 Italian 047 Norwegian 358 Finnish 032 Belgian 041 Switzerland 048 Polish 033 French France 042 Slovak 049 German ...

Page 41: ...ng message 3 1 2 2 Calibration This option is used to set the media sensor type and calibrate the selected sensor We recommend to calibrate the sensor before printing when changing the media Exit õ õ õ Gap Mode Bline Mode Cont Mode õ õ õ Automatic Automatic Automatic Pre Printed õ õ Manual Manual Manual õ õ Exit Pre Printed Exit õ Exit Calibration Paper Len Gap Size Intensity Ref Level ...

Page 42: ...tomatically When calibration is completed the LCD screen will return to the previous menu A 2 Manual In case Automatic sensor calibration cannot apply to the media please use Manual function to calibrate the gap sensor manually When enter Manual option you will see following message Please complete there steps Paper Len 00812 dot 1 Press the button to move the cursor from left digit to right digit...

Page 43: ...e button to set the value into the printer Gap Mode Scan Paper Intensity Ref Level xxx 4 Then Put the label with liner under the Media sensor Press the button to set the value into the printer Gap Mode Complete Intensity Ref Level xxx 5 The gap sensor calibration is complete Press the button the LCD screen will return to the previous menu A 3 Pre Printed This function can set the paper length and ...

Page 44: ...utton to set the paper length into the printer Gap Size 0024 dot 2 Press the button to move the cursor from left digit to right digit and press the button to set the value from 0 to 9 and the dot mm inch Press the button to set the gap size into the printer Gap Mode Pre Printe 3 Then printer will feed labels to calibrate the sensor sensitivity automatically When calibration is completed the LCD sc...

Page 45: ...n to calibrate the bline sensor manually When enter Manual option you will see following message Please complete there steps Paper Len 00151 dot 1 Press the button to move the cursor From left digit to right digit and press the button to set the value from 0 to 9 and the dot mm inch Press the button to set the paper length into the printer Bline Size 0024 dot 2 Press the button to move the cursor ...

Page 46: ...media sensor Press the button to set the value into the printer Note Normally the value of Ref Level for mark should be larger than paper for over 128 If the media sensor fails to do so you have to manually change the Intensity by pressing and to reach the above value Bline Mode Complete Intensity Ref Level xxx 5 The bline sensor calibration is complete Press The button the LCD screen will return ...

Page 47: ...ress the button to set the value from 0 to 9 and the dot mm inch Press the button to set the paper length into the printer Bline Size 0024 dot 2 Press the button to move the cursor from Left digit to right digit and press the button to set the value from 0 to 9 and the dot mm inch Press the button to set the bline size into the printer Bline Mode Pre Printed 3 Then printer will feed labels to cali...

Page 48: ...atic sensor calibration cannot apply to the media please use Manual function to calibrate the sensor manually When enter Manual option you will see following message Please complete there steps Cont Mode Remove Label Intensity Ref Level xxx 1 Remove the continuous label Press the button to set the value into the printer Cont Mode Scan Paper Intensity Ref Level xxx 2 Then put the continuous label u...

Page 49: ... Press The button the LCD screen will return to the previous menu 3 1 3 Serial Comm Serial Comm Baud Rate Parity Data Bits Exit õ õ õ õ Stop Bit s õ õ õ õ 1200 bps None 7 1 õ õ õ õ 2400 bps Odd 8 2 õ õ 4800 bps Even Exit Exit õ 9600 bps Exit õ 19200 bps õ 38400 bps 57600 bps õ 115200 bps õ Exit ...

Page 50: ... is None Press and buttons to select the different parity and press button to set the value into printer When you enter this list the parity in the right side of is the printer current setting Press key to cancel the setting and return to the previous menu 3 1 3 3 Data Bits Serial Comm 3 5 Baud Rate Parity Data Bits This option is used to set the RS 232 Data Bits The default setting is 8 data bits...

Page 51: ...p Bits The default setting is 1 stop bit Press and buttons to select the different Stop Bits and press button to set the value into printer When you enter this list the option in the right side of icon is the printer current setting Press key to cancel the setting and return to the previous menu Stop Bit s 1 3 1 2 Exit ...

Page 52: ...ncel the setting and return to the previous menu Exit Ethernet Status Configure õ õ IP Address DHCP õ õ MAC Static IP õ õ Exit Exit Note This function is available for M7 PLUS series only and option for M7 3 1 4 1 Status IP Address MAC Use this menu to check the Ethernet setting status 3 1 4 1 1 IP Address Ethernet 1 3 Status Configure Exit The IP address information will be shown on the LCD displ...

Page 53: ... to set the printer s DHCP and Static IP 3 1 4 2 1 DHCP Ethernet 2 4 Status Configure Reset Press and buttons to select the DHCP function and press to enter Press key to cancel the setting and return to the previous menu Press button the printer will set DHCP and restart to reset the setting Press button to return to the previous menu Status 2 3 IP Address MAC Exit Configure 1 3 DHCP Static IP Exi...

Page 54: ... cancel the setting and return to the previous menu Press button to move the cursor from left to right digits and press the button to scroll the value from 0 to 9 Press button to next setting Press the button printer will restart to reset the Ethernet module setting Press key to cancel the setting Configure 2 3 DHCP Static IP Exit IP Address 000 000 000 000 Gateway 000 000 000 000 Subnet Mask 000 ...

Page 55: ... show delete and run BAS the files saved in the printer DRAM Flash Card memory To show the files File Manager 1 File List 2 FLASH File List File List FLASH DEMO TTF Avail Memory CARD DEMO BAS Del All Files Exit To delete the file Please follow the order to press the button FLASH File List DEMO TTF DEMO TTF DEMO BAS DOWN To run the file BAS Please follow the order to press the button FLASH File Lis...

Page 56: ...B Avail Memory FALSH 6656 KB Del All Files CARD 0 KB 3 2 3 Del All Files Use this menu to delete all files Press button to delete all files in the device Press to cancel deleting files and go back to previous menu File Manager 3 4 File List 1 4 Del All Files File List DRAM Avail Memory FALSH SELECT YES Del All File CARD MENU NO ...

Page 57: ...checking if there is any dot damage on the print head heater element Diagnostics 1 4 Self Test Printing Print Config 1 1 Dump Mode Rotate Cutter Self test printout Print head check pattern Model name and F W version Printed mileage meter Firmware checksum Serial port configuration Code page Country code Print speed inch sec Print darkness Label size inch Gap distance inch Gap black mark sensor sen...

Page 58: ...on to back to the previous menu DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I D TEST2 44 20 22 54 45 53 54 32 2E DAT 5 CL 44 41 54 22 2C 35 2C 43 4C S DOWNLO 53 0D 0A 44 4F 57 4E 4C 4F AD F TES 41 44 20 46 2C 22 54 45 53 T4 DAT 5 54 34 2E 44 41 54 22 2C 35 CLS DOW 2C 43 4C 53 0D 0A 44 4F 57 NLOAD TE 4E 4C 4F 41 44 20 22 54 45 ST2 DAT 53 54 32 2E 44 41 54 22 2C 5 CLS DO 35 2C 43 4C 53 0D 0A 44 4F WNLOAD F 57 ...

Page 59: ... Fwd Print Config DOWN Rev Dump Mode Rotate Cutter MENU Exit 3 4 Language English Chinese TC Chinese SC Japanese Polish Spanish Exit Language German Italian French Russian This option is used to setup the language on LCD display Press and buttons to scroll the curser to desire language and press button to select this option Press key to cancel the setting and return to the previous menu The defaul...

Page 60: ...ults as below once printer is initialized Note When printer initialization is done please calibrate the gap or black mark sensor before printing Parameter Default setting Speed M7 PLUS 6 IPS 152 mm sec M7 4 IPS 101 6 mm sec M7 600dpi 3 IPS 76 2 mm sec Density 8 Label width 4 00 101 6mm Label height 4 00 101 6mm Sensor type Gap sensor Gap setting 0 12 3 0mm Print direction 0 Reference point 0 0 upp...

Page 61: ... 3 Will be reset Need to re calibrate the gap Bline sensor sensitivity 2 Will be reset Need to re calibrate the gap Language English IP address DHCP 3 5 2 Mileage Info Use this option to check the printed mileage displayed in meter Service 1 3 Mileage m Initialization Mileage Info Labels pcs Exit ...

Page 62: ...Using this convenient tool you can explore the printer status and settings and troubleshoot the printer Note This utility works with printer firmware V6 00 and later versions 4 1 Start the Diagnostic Tool 1 Double click on the Diagnostic tool icon to start the software 2 There are four features Printer Configuration File Manager Bitmap Font Manager Command Tool included in the Diagnostic utility F...

Page 63: ...tivate the printer dump mode Configuration Page Print printer configuration RTC Setup Synchronize printer Real Time Clock with PC Calibrate Sensor Calibrate the sensor specified in the Printer Setup group media sensor field Reset Printer Reboot the printer Print Test Page Print a test page Ignore AUTO BAS Ignore the downloaded AUTO BAS program Ethernet Setup Setup the IP address subnet mask gatewa...

Page 64: ... installed incorrectly Gap black mark sensor is not calibrated Supply a new label roll Please refer to the steps in user s manual to reinstall the label roll Calibrate the gap black mark sensor Paper Jam Gap black mark sensor is not set properly Make sure label size is set properly Labels may be stuck inside the printer mechanism Calibrate the gap black mark sensor Set label size correctly Take La...

Page 65: ...d side Reload the ribbon again Clean the printhead The print density setting is incorrect Printhead s harness connector is not well connected with printheat Turn off the printer and plug the connector again Check if the stepping motor is plugging in the right connector Check your program if there is a command PRINT at the end of the file and there must have CRLF at the end of each command line Mem...

Page 66: ...ad pressure adjustment knob If the left side printout is too light please adjust the left side pressure adjustment knob to the higher index higher pressure If the pressure adjustment knob has been adjust to index 5 and the poor print quality is still at the left side of the printout please adjust the pressure adjustment knob to index 1 and use the Z axis adjustment knob to fine tune the pressure I...

Page 67: ...k the connector Clear the dust in the sensor hole by the blower Peel sensor is not working Peel sensor is not located on the correct position The connector is loose Make sure that the media goes through the Peel sensor Plug the connect cable correctly Cutter is not working The connector is loose Plug in the connect cable correctly Label feeding is not stable skew when printing The media guide does...

Page 68: ...ECT to fine tune the parameter of Shift X Missing printing on the left or right side of label Wrong label size setup Set the correct label size RTC time is incorrect when reboot the printer The battery has run down Check if there is a battery on the main board Multi interface board do work The installation is incorrect Check if the board is plugged in the right connector Power and Error LEDs are b...

Page 69: ...s print head pressure balance ribbon film characteristics print darkness setting etc In case the ribbon wrinkle happens please follow the instructions below to adjust the printer parts Adjustable Printer Parts Symptom 1 Wrinkle happens from label lower left to upper right direction 2 Wrinkle happens from label lower right to upper left direction Wrinkle Example Feed direction Ribbon guide plate Pr...

Page 70: ...tting the Z axis knob is rotated counter clockwise to the end of thread Turn the Z axis mechanism adjustment knob clockwise until you feel the knob touch the mechanism for the first adjustment If the wrinkle is still there please turn the Z axis mechanism adjustment knob clockwise about 1 4 circle each time for adjustment If the winkled direction is change from to by adjusting the Z axis mechanism...

Page 71: ... 2 Allow the print head to cool for a minimum of one minute 3 Use a cotton swab Head cleaner pen and 100 ethanol to clean the print head surface Clean the print head when changing a new label roll Print Head Platen Roller 1 Turn the power off 2 Rotate the platen roller and wipe it thoroughly with 100 ethanol and a cotton swab or lint free cloth Clean the platen roller when Changing a new label rol...

Page 72: ...ead by hand If you touch it careless please use ethanol to clean it Please use 100 Ethanol DO NOT use medical alcohol which may damage the printer head Regularly clean the print head and supply sensors once change a new ribbon to keep printer performance and extend printer life ...

Page 73: ...quarters Manufacturing Service 803 Camarillo Springs Road Suite D 5033 Sirona Drive Suite 800 Camarillo CA 93012 Charlotte NC 28273 TEL 800 215 9192 TEL 800 476 2120 FAX 805 484 5282 FAX 704 525 6104 Web site www AMTDatasouth com ...

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Summary of Contents for Fastmark M7 Series

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