Altigen IP 710 Administration Manual Download

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IP 710 Phone

™

Administration Manual

08/2005 4290-0012-5.0A

Summary of Contents for IP 710

Page 1: ...IP 710 Phone Administration Manual 08 2005 4290 0012 5 0A ...

Page 2: ...re accuracy AltiGen Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change without notice This documentation may be used only in accordance with the terms of the AltiGen Communications Inc License Agreement AltiGen Communications Inc 4555 Cushing Pkwy Fremont CA 945...

Page 3: ...ements 7 AltiGen IP Phone Service 8 Plug and Play Feature 8 Basic Mode 8 Normal Operation 8 CHAPTER 3 Installation 9 Local Installation 9 Remote Installation 17 Verifying the Phone Startup Process 19 Resolving Errors Upon Startup 19 Other Phone Already Logged On To Extension 20 Executing Plug and Play After IP Phone is Started 20 Restoring Default Settings 20 Rebooting the IP 710 Phone 21 To Use I...

Page 4: ...e Firmware 27 Resolving Errors Upon Rebooting 29 Configuring NAT 29 Enabling NAT 29 Setting Ring Tones 30 Distinctive Ringing Support 30 Workgroup Status Display 31 Greeting Button 31 Activity Button 31 CHAPTER 5 Phone Functions 33 Supported Telephony Features 34 Glossary 41 Appendix A 47 Specifications 47 Firewall Considerations 48 Troubleshooting 49 LCD Messages 52 Normal Operating Mode Messages...

Page 5: ...IP 710 Manual iii IP Phone Boot Messages 55 User Reference 56 Index 63 ...

Page 6: ...IP 710 Manual iv ...

Page 7: ...d user purchaser What the Warranty Does Not Cover 1 Any product on which the serial number has been defaced modified or removed 2 Damage deterioration or malfunction resulting from a Accident misuse neglect fire water lightning or other acts of nature unauthorized product modification or failure to follow instructions supplied with the product b Repair or attempted repair by anyone not authorized ...

Page 8: ...e Attn RMA 123 AltiGen Communications Inc 4555 Cushing Pkwy Fremont CA 94538 Upon authorization of return AltiGen will decide whether the malfunction ing product will be repaired or replaced 2 To obtain warranty service you will be required to provide a The date and proof of purchase b Serial number of the product c Your name and company name d Your shipping address e A description of the problem ...

Page 9: ...f the IP 710 provides an overview and description of the IP 710 Chapter 2 System and Network Requirements describes configuration requirements Chapter 3 Installation describes how to properly install the IP 710 how to configure network settings and operation notes Chapter 4 Configuration describes how to configure phone settings for the IP 710 Chapter 5 Phone Functions provides on overview of the ...

Page 10: ...viii IP 710 Manual Related Documentation IP 710 Quick Reference Card AltiWare OE ACC System Installation and Administration Manual or AltiContact Manager System Administration Manual ...

Page 11: ... traditional analog phones including automatic redial on hook dialing hands free operation 15 programmable keys LCD display and headset port support The main components of the phone are illustrated in the figures below and described in the table that follows each figure Figure 1 IP 710 Phone 1 LCD Screen Displays features such as time phone number caller ID call waiting line call status and call t...

Page 12: ... access button 7 Intercom Incoming voice path through speaker indicated by the button s blinking light 8 Headset Hook switch for headset device 9 Conference Initiates a conference call indicated by the button s blinking light 10 Hold Places a call on hold indicated by the button s blinking light 11 Mute Engages or disengages mute function 12 Speaker Enables speaker 13 Menu Displays the phone s men...

Page 13: ...red through AltiView AltiAgent or AltiAdmin ACM Admin To make an outgoing call use the buttons to select a Speed Dial entry then press Enter 19 Call Log Displays the caller IDs of up to 99 incoming calls To dial use the buttons to select a call log entry then press Enter 20 Flash For system feature codes that need a flash to complete 21 Transfer Transfers a call 22 Volume Adjusts volume of ringer ...

Page 14: ...ng pulled out 3 DC PoE Switch Switches between DC power and Power over Ethernet 4 PC Access Port Connects to PC 10 100 Base T 5 LAN Port Connects to network 10 100 Base T 6 PoE Module Cover Covers the optional Power over Ethernet Module 7 Slots for the Phone Stand Four slots on each side for inserting the phone stand to set the phone at the desired angle 5 4 3 1 7 2 6 ...

Page 15: ...set Handset cord AC adapter Input 100 240V Output DC 5V 2A Power cord Network cable Optional items can be purchased separately Power over Ethernet PoE module Wall mount bracket 1 Headset 2 5mm plug receptacle Connects to a 2 5mm headset 2 Headset RJ port Connects to a non amplified headset with RJ9 connector 3 Handset port Connects to a handset 1 2 3 ...

Page 16: ...IP 710 Manual 6 ...

Page 17: ... the corporate LAN An Ethernet switch with QoS support is preferred DHCP Server to get an IP address dynamically when necessary TFTP Server to update the IP phone firmware when necessary GateKeeper for plug and play feature AltiAdmin ACM Admin Configuration Requirements The IP 710 requires an IP extension to be enabled in AltiAdmin to handle call processing Refer to the Setting Up IP Extensions ch...

Page 18: ...P 710 operates in Basic mode if it fails to register with AltiWare during the startup mode When in Basic mode the IP phone s LCD display shows BASIC IDLE No AltiWare switching features are available in this operating mode However the phone user can enter a destination IP address followed by and make an outgoing call through the IP network to reach AltiWare or another IP 710 phone Also the IP phone...

Page 19: ...AltiWare system GateKeeper Auto Discovery uses broadcast UDP packets which work in the LAN or VPN environment but not through the public IP network The DHCP server must be up and running Local Installation 1 Gather network settings information this information will be needed to configure the IP 710 AltiWare server IP address If you are not using GateKeeper Auto Discovery needed for plug and play y...

Page 20: ...g and play ensure that there is an available virtual extension with the IP extension feature enabled and that dynamic IP address is selected 4 In AltiAdmin ACM Admin create an extension with Enable IP Extension checked 5 Configure the IP 710 phone in AltiAdmin ACM Admin Select AltiGen IP Phone Configuration from the AltiAdmin ACM Admin Management menu ...

Page 21: ...ically displayed in the Version field To allow the extension user to have password protected configuration functionality from the phone itself check the Enable Configure Password check box and assign a numerical password When the extension user attempts to configure features the user will need to enter the assigned password to proceed H 323 Lets you set the Jitter Buffer the delay used to buffer v...

Page 22: ...unk Access Code Lets you set the digit required to enable a user to return an outside call from the Call Log The default trunk access code is the route access code if it is set in AltiAdmin ACM Admin This setting also appears on the phone s SYSTEM menu TFTP Lets you assign the TFTP Server to which the IP phone can connect for updating firmware when necessary Enter the IP address of the TFTP Server...

Page 23: ...IP 710 Manual 13 After creating IP extensions and setting parameters on the General tab go to the IP 710 tab The parameters on the IP 710 tab are described in the next table ...

Page 24: ...tension number is busy You can select the Play Tone check box to also have the IP phone play an audible beep or one of 14 different ring tones when the extension number is ringing Note The BLF feature can be assigned only to internal extension numbers not outside numbers Feature Code when selected enter an AltiServ feature code in the field below this will be associated with the corresponding soft...

Page 25: ...press the key again to stop recording There is no pause function When the call is recording the light will be on Recorded conversations can then be played back through voice mail or accessed at a centralized location WARNING Listening in to or recording a conversation without the consent of one or both parties may be a violation of local state and federal privacy laws It is the responsibility of t...

Page 26: ... by default If you are not using DHCP you must configure these network settings on the IP 710 after installing the phone on the network Local IP address IP subnet mask Gateway IP address 8 Configure the AltiWare IP settings If you are using GateKeeper Auto Discovery you do not need to configure anything Proceed to Step 9 If you are not using GateKeeper Auto Discovery you must manually configure th...

Page 27: ...k the AltiWare server s IP extension settings make sure the IP extension is enabled enough physical extension licenses are available etc 3 If DHCP is not used configure the phone s local IP address and Gateway IP address Depending on the Internet Service Provider s recommendations you may or may not want to use DHCP a Press the Menu button scroll to NETWORK and press the Enter button b Scroll to L...

Page 28: ...press Enter c Enter the AltiWare server address using the key to input periods and press Enter 7 Exit the menu using the Release button or the button 8 Press 27 then press Enter to initiate logging onto AltiServ 9 The phone will attempt to register as shown in the LCD screen If the phone successfully passes through these stages the phone shows the time and extension in the LCD screen and is now in...

Page 29: ...on CHECK MEMORY RAM checking state CHECK FW Firmware checking state INIT NETWORK LOADING FW LOADING NOW Boot Done INITIALIZING Resolving Errors Upon Startup If an error occurs during booting the LED light of the following soft keys will remain on to indicate an error status These errors represent hardware failures within the IP Phone Intercom LED light on memory check failed Handset LED light on n...

Page 30: ...arted If you have already started the IP phone and want to execute the plug and play feature perform the following steps 1 Power up the IP phone the phone should be in Basic mode 2 Press the Menu button 3 Press 2 then the Enter button to restore default settings 4 Reboot the phone by unplugging the power and replugging OR pressing 3 then Enter 5 Enter extension number and password 6 The time and e...

Page 31: ...10 in Power over Ethernet Mode 1 Unplug the power cord 2 Remove the screw on the PoE Module cover and remove the cover 3 Plug in the PoE Module as illustrated below The side with four pins in the middle faces the top 4 Put the PoE module cover back and tighten the screw 5 Move the DC PoE switch to the PoE position 6 Connect the phone to an AltiGen certified PoE enabled switch Note the centered pin...

Page 32: ...otes When using 26 and 27 to log out in the IP 710 must be onhook Using the Speaker button to use 26 or 27 will not work Two dial tones are always heard when going offhook on the IP 710 If two calls ring into the IP 710 at the same time and the user attempts to answer the second call the IP phone will automatically connect the user to the first call If the IP 710 is configured for a public IP addr...

Page 33: ...ing menu path Important The configuration in AltiAdmin will override the IP 710 phone s local configuration after the IP phone is registered If the IP phone s local configuration is changed while in Basic mode these changes will be overwritten by AltiAdmin settings Also after the IP phone is successfully registered with AltiServ the IP phone will overwrite the AltiWare IP address and network relat...

Page 34: ...aker or headset is the automatic answering device Appears on menu when Auto Answer is set to Yes Setting Menu Path Description AltiWare Server System AW Server Sets the AltiWare server s IP address Trunk Access Code SYSTEM TRK ACCESS CODE Sets the digit required to enable a user to return an outside call from the Call Log Hour Offset System Hour Offset Sets the time offset from the AltiWare server...

Page 35: ...ieve a new IP address upon boot up Local Address Network Local Address Sets the IP phone s local address shows only if DHCP is disabled Network Mask Network Network Mask Sets the IP phone s network mask shows only if DHCP is disabled Gateway Network Gateway Sets the default Gateway IP address Enable GateKeeper Network Enable GK Sets whether GateKeeper is enabled or disabled GateKeeper Discovery Ne...

Page 36: ...le DHCP before manually assigning an IP address to the IP 710 Note Procedures involving configuring IP settings cannot be completed when DHCP is enabled on the IP phone To enable disable DHCP follow these steps 1 Press the Menu button 2 Press the button to select NETWORK then press the Enter button 3 Scroll to ENABLE DHCP then press Enter 4 Press to toggle to YES or NO and press Enter 5 Restart th...

Page 37: ...er periods 5 Press Enter Assigning a TFTP Server The default TFTP Server is set to 0 0 0 0 To assign the TFTP server use the following steps 1 Press the Menu button 2 Use to select System then press the Enter button 3 Scroll to TFTP Server and press Enter 4 Use the keys on the dial pad to enter the new TFTP server address using the key to enter periods then press Enter Updating Phone Firmware Note...

Page 38: ...m the specified TFTP server To update the phone firmware directly from the IP 710 phone follow these steps 1 Press the Menu button 2 Use the button to scroll to System then press the Enter button 3 Scroll to TFTP Server then press Enter 4 Enter the TFTP server address using the key to input periods 5 The IP 710 will download the firmware from the TFTP server on the next reboot 6 Reboot by unpluggi...

Page 39: ... Otherwise refer to Troubleshooting on page 49 Configuring NAT NAT Network Address Translation is the translation of an IP address used within one network to a different IP address known within another network One network is designated as the inside network the other is the outside The IP 710 can be enabled to support H 323 behind NAT The IP 710 will be able to work behind a regular NAT router wit...

Page 40: ... 2 Select PHONE SETTING then press the Enter button 3 Scroll to RING TONES and press Enter 4 Scroll to desired ring tone and press Enter Distinctive Ringing Support If the Distinctive Ring options are enabled by the system administrator in AltiAdmin ACM Admin General page of System Configuration you may have three different ring cadences that distinguish the types of calls Internal call 1 ring Ext...

Page 41: ...ortcut to the greeting feature in voice mail It lets users Record a greeting Enter a directory name Select which greeting to use Greetings are affiliated with activity codes The user can choose for example the meeting greeting or the business travel greeting See Activity Button below Activity Button The IP 710 phone s Activity button lets users select an activity code that corresponds to their act...

Page 42: ...e IP phone may truncate the caller ID caller name The administrator can change the activity codes in Alti Admin ACM Admin in the System Configuration dialog box Activity tab To select an activity code from the IP 710 phone 1 Press the Activity button 2 Press to scroll through the codes 3 Press Enter to select a code ...

Page 43: ...rst line If an activity code has been set on the phone that code is displayed in place of the extension number Examples of activity codes are MEETING AWAY TRAVEL Other messages you may see DND or FWD The extension has Do Not Disturb on or is set to forward all calls MISSED xx Number of calls missed VM Indicates the number of new voice messages Workgroup Status Display When the administrator has co...

Page 44: ...is not answered Auto Answer When a call comes in the IP phone will ring for a specified number of seconds connect the call and automatically answer through the speaker or headset Phone s menu path PHONE SETTING AUTO ANSWER During ringing the user can manually pick up the call from headset handset or speaker Auto Answer Ring When Auto Answer is set to Yes specifies how many seconds the IP phone sho...

Page 45: ...ensions From AltiAdmin ACM Admin go to AltiGen IP Phone Configuration on the Management Menu go to the desired extension and set the appropriate function key to BLF and enter the extension in the field below The extension will be associated with the corresponding soft key to automatically dial this extension number Select the Play Beep Tone checkbox to have the IP phone play an audible beep or one...

Page 46: ...ed back through voice mail or accessed at a centralized location Conference button Initiates a conference and adds in other parties one at a time Single Call Waiting Multiple Call Waiting or Live Call Waiting must be enabled in AltiAdmin ACM Admin in order to conference incoming calls The user who initiates the conference call can select another conference member s call and drop it from the confer...

Page 47: ...certified by AltiGen This button is used as a hook switch for headset ports Hold button Places an active call on hold When multiple Call Waiting Feature is enabled at the extension the user can put multiple incoming calls on hold and retrieve using the phone s buttons and Enter button Pressing Hold while onhook will retrieve the last hold call Supports up to 9 hold calls Intercom button Connects y...

Page 48: ...rked Call Line key s light will be lit and turns off when the parked call is picked up the caller hangs up or the call is routed to IVR Auto Attendant Mute button While on a call mutes conversation Feature does not require special configuration to work ProgramSoft Keys Lets users associate a soft key with a speed dial number or feature code directly from the IP phone In AltiAdmin go to AltiGen IP ...

Page 49: ...r or feature code Speaker button Enables use of speaker phone Feature does not require special configuration to work Speed Dial button Quickly dials a selected number from a list that has been previously stored In AltiAdmin go to Extension Configuration Station Speed and enter the Speed Dial numbers for the appropriate extension s Transfer button Transfers an active call to another number Feature ...

Page 50: ...IP 710 Manual 40 ...

Page 51: ...ting remote gatekeepers and to reverse map raw IP addresses to host names of administrative domains Do Not Disturb DND when this feature is selected all incoming calls to the user s extension are denied If the station has system forwarding instructions the calls will be automatically redirected to another extension Attendant or operator DTMF Dual Tone Multi Frequency are the low and high frequency...

Page 52: ...re a circuit switched call is encoded and repackaged into IP packets GMT Greenwich Mean Time Mean solar time of the meridian at Greenwich England used as the basis for standard time throughout the world H H 323 An International Telecommunications Union ITU T standard that describes packet based video audio and data conferencing http or HTTP Hypertext Transfer Protocol The Internet protocol used to...

Page 53: ...o a different IP address known within another network One network is designated the inside network the other is the outside network A configuration of data processing and or telecommunication devices and software connected for information exchange network address An identifier for a node station or unit of equipment in a network network domain a set of workstations and servers that share a securit...

Page 54: ...cified address port a communication channel through which a client process communicates with a protected subsystem protocol A set of rules and conventions by which two computers pass messages across a network medium Networking software generally implements multiple levels of protocols layered one on top of the other Q queue a collection of calls waiting to be served Queued calls in AltiWare are ha...

Page 55: ...directory or password capability transfer this feature redirects a call to another extension the AltiGen Voice Mail System or operator U UDP User Datagram Protocol a communications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol URL Uniform Resource Locator the address that defines the route to a file on th...

Page 56: ...stem scans the list of extensions comprising the workgroup and connects the call to the first available idle extension number If no extensions are available the call is placed in that workgroup s queue workgroup pilot number an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members When the pilot number is dialed the call is distributed ...

Page 57: ...to Busy Lamp Field AltiServ feature code speed dial line park call recording workgroup status Adjustable Speaker Ring Handset Headset volume control LCD 4 x 20 Character LCD Display Provide features such as time calling party name calling party number digits dialed extension number number of new voice mails DND FWD missed calls and system information LED Hold Mute Speaker Conference Headset Interc...

Page 58: ...ble should be used and must be ordered separately part 27190 01 in order to plug in these headsets to the headset port Dimensions 210 x 175 x 75 mm Power External power 5VDC 1 5A PoE option Client Server TCP UDP AltiAdmina AltiWare DCOM 135 135 AltiConsole AltiLink 10025 AltiControl AltiLink 10025 AltiReach AltiLink 10015 AltiView AltiAgent AltiLink VM Service 10025 10028 Supervisor AltiLink Inter...

Page 59: ...heck to make sure the AltiWare IP address in the IP phone is set up correctly Check the IP 710 phone s IP address network mask and default gateway Check to make sure you can ping the IP 710 phone s address from AltiWare Check to make sure the IP Phone Services is started in AltiWare Check AltiWare IP address in AltiAdmin IP Phone Configuration menu Image update failed If setting Boot Download to Y...

Page 60: ...twork connection If NO verify your DHCP server is correctly configured Check if IP 710 phone s IP address is configured One way connection Make sure firewall setting has all the TCP UDP ports required by AltiWare opened If NAT is used make sure NAT is enabled and NAT address is set up correctly Phone does not show anything on LCD display Check the power source to be sure the IP 710 phone is receiv...

Page 61: ...ber and extension password are set up properly and that the IP extension is enabled Check to make sure the IP Phone Service is started in AltiWare If IP phone is associated with a physical phone with the same extension number use 27 to activate the IP phone to normal operating mode ...

Page 62: ...orward all calls MISSED xx Number of calls missed VM Indicates the number of new voice messages Workgroup Status Display When the administrator has configured a soft key to display workgroup status when pressed the workgroup status display is in the following format WG workgroup number CIQ number of calls currently in the queue LQT longest queue time of current queued calls LOGIN LOGIN LOGOUT indi...

Page 63: ... LCD will show this message and then quit the menu conf exception During configuration an unknown exception occurred Saved The changed configuration was saved into memory Write Fail Error occurred when saving the changed options into flash ROM Wrong Ext Number The inputted extension number is invalid Wrong input User inputted an invalid value or string during configuration wrong password User is t...

Page 64: ... again to reactivate Check IP Phone Service Verify extension is configured for dynamic DHCP FAIL Although DHCP was enabled the IP 710 was not able to receive the IP address from the DHCP server DUPLICATE IP Another device configured with the same IP address as the IP phone is detected The IP phone cannot function correctly until this is corrected INVALID IP INPUT AGAIN The inputted IP address is i...

Page 65: ...lid extension password Message Definition Boot Done The phone successfully booted CHECK FW Checking firmware CHECK MEMORY Checking memory INIT NETWORK Initializing network LOAD FAILED Failure to load the image into memory LOADING FW Loading firmware LOADING NOW Loading firmware NETWORK FAILED Network initialization failed TFTP FAIL Failure downloading TFTP UPDATE FAILED Firmware update failed UPDA...

Page 66: ...y status when a call is not answered Auto Answer 1 Press the Menu button select PHONE SETTING then select AUTO ANSWER 2 Use the buttons to enable disable Auto Answer mode and press Enter 3 Select AUTO ANS RING from the menu 4 Set the number of seconds to ring before auto answer 1 20 and press Enter 5 Select AUTO ANS DEV from the menu then select from speaker or headset as the Auto Answer device an...

Page 67: ...call 5 Press the Conference button to create a conference and join both callers If a conference is already in progress to conference an incoming call 1 Press the Enter button to answer the incoming call all other conference members remain in conference 2 Press the Enter button and select one of the members in conference displays ConfHold then press the Conference button to join the incoming caller...

Page 68: ...ng voice path is heard through the speaker indicated by the button s blinking indicator light Outgoing Intercom 1 Press the Intercom button then the extension number Line Park During a call 1 Press 51 and then enter the 2 digit Line Park line OR press the Line Park key if the administrator has configured one The Line Park key s light will be lit and turns off when the parked call is picked up the ...

Page 69: ... the appropriate soft key keys 1 15 to initiate one of the following functions pre assigned by the system administrator Busy Lamp Field AltiServ Feature Code Speed Dial Line Park Call Record Workgroup Status Phone Setting To configure a soft key with Phone Setting enabled a Press the Menu button select PHONE SETTING and press the Enter button b Scroll to PROGRAM KEYS and press Enter c Select the k...

Page 70: ...button Voice Mail 1 Press the Voice Mail button 2 Enter voice mail password The Message Waiting light blinks when a voice mail message is waiting The LCD displays the new voice mail count which includes only unheard messages when onhook Volume To adjust volume on handset speakerphone headset 1 Depending on which volume you want to adjust take the phone offhook by lifting the handset pressing the S...

Page 71: ...operator only 39 Operator Off Line operator only 44 Overhead Paging 45 Overhead Paging by Trunk 46 Group Paging for IP 710 phone users 55 List Feature Tips 73 Silent System Call Park 90 Ready to receive workgroup calls 91 Not ready to receive workgroup calls Flash button 40 Transfer to AltiGen Voice Mail System Flash button 15 AA Transfer to Auto Attendant Flash button ext Transfer to a User s Voi...

Page 72: ...User Reference 62 IP 710 Manual ...

Page 73: ...in ACM Admin 7 configuring AltiWare vs IP phone 15 from IP phone menu 23 in AltiAdmin ACM Admin 10 IP settings 26 NAT 29 D debugging 12 default settings restoring 20 DHCP enabling disabling 25 26 dial pad 3 dialing IP number 61 dimensions IP 710 phone 48 display workgroup status 36 distinctive ring options 30 E emergency gateway setting 25 emergency number setting 25 Enter button 2 errors rebootin...

Page 74: ...LCD screen 1 47 LED in buttons 47 line park configuring 14 38 local address setting 25 logon to extension in use 20 M memory IP 710 phone 47 Menu button 2 Message Waiting light 2 Mute button 38 N NAT address setting 25 assigning 29 configuring 29 enabling disabling 25 H 323 router 17 navigation buttons 2 network mask setting 25 protocols 47 requirements 7 settings configuring from phone 25 normal ...

Page 75: ...d dial administrator configuration 14 user configuration 15 SpeedDial button 3 39 startup errors 19 verifying phone 19 system requirements 7 system settings configuring from phone 24 T TFTP server assigning 12 27 setting IP address 24 time display 12 time offset setting 24 Transfer button 39 troubleshooting 49 U updating phone firmware 27 user reference 56 V verifying phone startup process 19 vers...

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