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Alienware AW3418DW and AW3418HW 
Monitor Troubleshooting Guide  

Summary: Setting up and general 
troubleshooting tips for your Alienware 
AW3418DW or AW3418HW Monitor 

 

 

 

Table of Contents: 

1.

 

Setting up the Game Enhance Mode

 

2.

 

AlienFX Lighting Set up (Auto & Manual)

 

3.

 

Downlight Control 

 

4.

 

Built-in Diagnostic Self-Test (BID) 

 

5.

 

Assembling the Cable Cover

 

6.

 

Disassembling the Cable Cover

 

7.

 

NVidia G-SYNC setup requirements

 

8.

 

AW3418HW/DW High-frequency noise (Flicker) issue

 

9.

 

Light leakage on four corners of the screen 

 

10.

 

Monitor will not wake when the monitor is set to sleep mode. 

 

 

Setting up the Game Enhance Mode 

The AW3418DW & AW3418HW displays support "Game Enhance Mode" which offers three 
available functions to enhance your gameplay experience: 

 

Timer

 

Allows you to disable or enable the timer at the upper left corner of the display. The timer 
shows the time elapsed since the game starts. Select an option from the time-interval list 
to measure your target game rate. 

 

Frame Rate

 

Selecting On allows you to display the current frames per second when playing games. 
The higher the rate, the smoother the motion appears. 

 

Display Alignment

 

Activate the function to help ensure the perfect alignment of the video contents from 
multiple displays. 

Using the On-Screen Display (OSD) Menu: 

Summary of Contents for AW3418DW

Page 1: ...hen the monitor is set to sleep mode Setting up the Game Enhance Mode The AW3418DW AW3418HW displays support Game Enhance Mode which offers three available functions to enhance your gameplay experience Timer Allows you to disable or enable the timer at the upper left corner of the display The timer shows the time elapsed since the game starts Select an option from the time interval list to measure...

Page 2: ...t Figures 1 2 3 Figure 1 Setting the Game Enhance Mode in the OSD Figure 2 Timer selected Figure 3 Frame Rate selected The Display Alignment option allows you display the anchor pattern to accurately align multiple displays where an image is presented over more than one display ...

Page 3: ...Figure 4 Display Alignment selected showing the anchor tabs Top of the Page ...

Page 4: ...Allow you to manually specify an LED lighting color from the list of 20 available colors Spectrum When you select On the LED lighting automatically glows and changes colors in sequence of spectrum red orange yellow green blue indigo and violet To automatically set up AlienFX Lighting Go to the OSD AlienFX Lighting Spectrum Select On Figure 5 Figure 5 Automatic setup of AlienFX Lighting To manually...

Page 5: ...Figure 6 Manual setup of AlienFX Lighting The location of the four lighting zones Figure 7 Figure 7 Location of AlienFX Lighting zones ...

Page 6: ... on or off When the monitor is completely set up tap the touch sensor to turn the downlights on or off Figure 8 Figure 8 Control for the monitor downlighting NOTE The factory setting is on the downlights are active if the power cable is connected NOTE When the Spectrum function is On the downlights are turned off Top of the Page Built in Diagnostic Self Test BID ...

Page 7: ...y for any abnormalities 7 Repeat steps 5 and 6 to inspect the display in green blue black and white screens 8 The test is complete when the white screen appears To exit press Button 3 again If you do not detect any screen abnormalities upon using the built in diagnostic tool the monitor is functioning properly Check the video card and computer NOTE You can run the built in diagnostics only when th...

Page 8: ...ce 3 Press down the cable cover and let the middle snaps hook up with the holes 4 Make sure all snaps is into place and no significant gap between cable cover and back cover Figure 11 Figure 11 Cable cover installation process NOTE If any snap is not into place it is difficult to put the cable cover well the cable cover is slant or damage the snaps of cable cover Figure 12 ...

Page 9: ... with the back cover of monitor If you want to disassemble cable cover please gently slide off the cable cover from the back cover of monitor to prevent from breaking the snap of cable cover To disassemble cable cover from the back cover of monitor Using your thumbs apply gentle pressure on the cable cover to horizontally slide it off from the monitor Figure 13 ...

Page 10: ...up requirements The AW3418DW AW3418HW monitors contain a G SYNC module for gaming at high refresh rates See the hardware requirements below to configure your G SYNC monitor G SYNC minimum system requirements Desktop 1 GPU NVIDIA GeForce GTX 650 Ti BOOST GPU or higher 2 Driver R340 52 or higher 3 Operating System Windows 7 8 8 1 10 4 System Requirement Must support DisplayPort 1 2 directly from the...

Page 11: ... 1 Right click on the Windows desktop and select NVIDIA Control Panel or launching the NVIDIA Control Panel application from your Start menu 2 Select Display from the links on the left and choose Set up G SYNC 3 Check the box titled Enable G SYNC 4 Click on Apply Figure 15 Figure 15 G Sync setup steps 5 Select Set up Multiple Displays from the links on the left 6 Set the AW3418DW or AW3418HW as th...

Page 12: ...pply Figure 16 Figure 16 Multiple Display Configuration 8 Select Manage 3D settings from the links on the left 9 Set Monitor Technology to G SYNC Figure 17 Figure 17 Managing 3D settings for G Sync Top of the Page ...

Page 13: ...418HW monitors have a curved screen Due to this design the optimal viewing position should be at the center of the screen Light Leakage Testing Light leakage inspections should not be performed in dark room All Dell monitors are inspected per industry standard which is with 70 lux ambient lighting similar to typical office lighting and the pattern of 16 Gray levels Any visual inspection should be ...

Page 14: ...fter the display enters the sleep mode Powering off then powering on the display resolves the issue until the monitor sleeps again In order to meet the sleep mode power consumption of 0 5W the NVidia G sync module within the AW3418DW AW3418HW display will be turned off after the monitor enters sleep mode This state will ignore mouse movement There is no issue when the PC is set for sleep mode Both...

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