Course Details
Workforce Manager Troubleshooting Workshop 7
WFT 7
1
30-Jan-08
Course Information
Code:
WFT
Number of Days:
3
Instruction Method:
Instructor-led
Genesys Software Version Used in Class:
7.5
This course uses Genesys software version 7.5 and it is also effective for
students using version 7.2 or an earlier version of 7.x.
Course Description
Workforce Manager Troubleshooting Workshop
gives students an in-depth view
of the components of Genesys Workforce Manager (WFM). The workshop is a
mixture of theory and hands-on practice. It includes the following topics: WFM
Data Aggregator, Web Server, WFM Server, WFM Reports, WFM Builder, and
WFM Client. Additionally, students can bring one or two questions from their
installation on which to work as a troubleshooting project.
Who should take this course?
Workforce Manager Troubleshooting Workshop
is intended for system
administrators, system integrators, and other technical roles involved in the
planning, configuration, and maintenance of Genesys Workforce Manager.
Note: This course is not intended for Forecasters and Schedulers of the WFM
application.
Recommended Skills & Knowledge:
•
At least three months experience supporting and maintaining a Genesys
Workforce Manager installation (recommended six months)
Course Prerequisites
•
Framework Overview (FRO)
or
Universal Routing and Solution Reporting
Overview (RRO)
•
Optional:
Configuring,
Forecasting, and Scheduling with Workforce
Manager (WFP)
