Alcatel-Lucent ALE-20 User Manual Download

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OXO CONNECT

ALE-30h Essential DeskPhone
ALE-20h Essential DeskPhone
ALE-20 Essential DeskPhone

User Manual

8AL91432ENAAed01
w2137

Summary of Contents for ALE-20

Page 1: ...OXO CONNECT ALE 30h Essential DeskPhone ALE 20h Essential DeskPhone ALE 20 Essential DeskPhone User Manual 8AL91432ENAAed01 w2137 ...

Page 2: ...environment from on premises PBX to cloud deployment on Alcatel Lucent Enterprise servers at home or in the office The ALE 20h and ALE 30h are hybrid phones They offer digital and IP mode on the same network interface via a single Digital or Fast Ethernet port and allow you to leverage your existing infrastructure Hybrid Phone can migrate seamlessly from Digital to IP network thus protecting your ...

Page 3: ... 25 2 9 2 Calling a contact using the internal directory predictive search 25 2 10 Make calls via your programmed call keys Perso page F1 and F2 keys Add on module 26 2 11 Filtering calls using the voice mailbox 26 2 11 1 Activating call screening 26 2 11 2 When you receive a call 26 2 12 Redialing 26 2 13 Requesting automatic callback if internal number is busy 27 2 13 1 Cancelling an automatic c...

Page 4: ... all forwards 39 2 44 Cancelling a specific forward 39 2 45 Leaving a text message for internal callers 40 2 45 1 Sending predefined message 40 2 45 2 Sending a new message 40 2 46 Send a voice message copy 41 2 47 Sending a recorded message to a number or a distribution list 41 2 48 Receiving supervised call ringing 41 2 49 Answering the general bell 41 2 50 Manager Assistant filtering 42 2 50 1 ...

Page 5: ...g the welcome page 52 3 9 Selecting language 52 3 10 Programming direct call keys Perso page F1 and F2 keys Add on module 53 3 11 Customize the color and the style of programmable softkeys ALE 30h in IP mode 54 3 12 Modifying direct call keys 54 3 13 Modify the name of a system programmed key 54 3 14 Deleting direct call keys 55 3 15 Programming an appointment reminder 55 3 16 Install a USB access...

Page 6: ... mounting kit 64 4 5 USB external ringing interface module USB Interface module 2 relays 3GV28184AA 65 4 5 1 Installation 65 4 5 2 Connect the device 65 4 6 Third parties headset certified in Developer and Solution Partner Program DSPP 66 5 Technical specifications 67 6 Ordering information 68 7 Guarantee and clauses 69 7 1 Safety Instructions 69 7 2 Regulatory Statements 70 Quick guide 72 ...

Page 7: ...any at your office either in IP or Digital mode or at home for remote working in IP mode 1 1 1 Phone description 1 3 5 inch color display 2 2 x 5 context sensitive configurable software keys 3 Permanent feature keys quick access to the phone s main features 4 Programmable keys or predefined keys 1 5 Alphanumeric key 6 Status Led indicator Ambiant light sensor Flashing blue default incoming calls F...

Page 8: ...ed in your company at your office or at home for remote working in IP mode ALE 20h can also be used at your office in Digital mode 1 2 1 Phone description 1 2 8 inch monochrome backlit display 2 2 x 3 context sensitive configurable software keys 3 Permanent feature keys quick access to the phone s main features 4 Programmable keys or predefined keys 1 5 Alphanumeric key 6 Status Led indicator Ambi...

Page 9: ...t into its compartment behind the phone Your desk phone provides a 2 degree foot Depending on the way you insert the foot into the phone your desk phone will have a different angle 55 or 40 The angle noted on the top of the foot face up corresponds to the angle that the phone will have after having inserted the foot A B To unclip the foot pull it straight back until it separates from the phone 40 ...

Page 10: ...l network Connect the keyboard to the RJ9 connector of the phone the desk phone to the IP line or Digital line UA thru RJ45 connector The desk phone starts automatically in IP mode or Digital UA mode regarding the connected network If your desk phone is not powered by PoE Power over Ethernet or PoDL Power over Digital Line you have to plug the USB C power adapter sold separately In Digital mode th...

Page 11: ... RJ45 3 RJ9 wired handset or headset connector 4 magnetic alphanumerical keyboard connector RJ 9 ALE 10 Keyboard 3 3 3 5 Universal Serial Bus USB a connector This connector is used for A USB A headset An add on module A USB A key for maintenance manual software upgrade via USB key for example 4 4 1 You can connect a headset if the port is not used to power the phone 2 Your phone is equipped with o...

Page 12: ...unctions such as calling back one of the last numbers or intercepting calls Perso page Perso Contains call line keys allowing supervision of calls and programmable call keys Info page Info Contains information on the telephone and the status of its functions name telephone number number of messages including call log events text messages and voice messages transfer status appointment reminder etc ...

Page 13: ...epending on the selected page OK key Use this key to validate your choices and options while programming or configuring In idle state press the ok key to switch on off the backlight Left right navigator In idle state use this key to move from one page to another In conversation use this key to move between tabs of current calls call in progress calls on hold incoming call In the text edition use t...

Page 14: ...own navigator All features are accessible while the call is displayed on the screen Use the Up and Down arrows to move up or down a page These functions transfer conference etc are directly related to the status of the call consulted For example the transfer function will not be available between a call in progress or on hold and an incoming call Back Exit key Use to switch to the main screen duri...

Page 15: ... to the Rainbow home page Software Display all information about your desk phone s software Hardware Display all information about your desk phone s hardware model PCMS Number serial number mac address Bluetooth address if available Documentation Display a QR code to directly access documentation for your desk phone Scan the QR code and open the URL in your favorite web browser Rainbow Display a Q...

Page 16: ... may not be displayed simultaneously Which icons are displayed depend on their priority The following icons are listed according to their priority from the highest to the lowest Silent mode Telephone locked 1 Headset connected Handsfree connected Appointment programmed Encrypted signal icon Wi Fi future use 1 or operator restricted mode according to the system Call icons Incoming call icon Call in...

Page 17: ...presses Turn down the volume ringing or call state Decrease the brightness idle state 1 The following keys depend on the system configuration The abc key is either a key that switches between alphabetic and numeric keyboards alphanumeric key or a programmable key if an optional keyboard is already connected to the phone ALE 30h F1 and F2 keys are programmable keys Hold transfer keys depend on the ...

Page 18: ... separately In this case the alphanumeric key is disabled The dedicated key can therefore be programmed Enter alphabetic characters The number pad keys have letters that you can display by successive presses The number is the last character in the series Some special characters can be displayed by successively pressing the key space _ 1 0 Press and hold the key to switch from lowercase to uppercas...

Page 19: ... or administrator You can change the setting so that you don t have to enter a password each time you want to access the messaging portal features Access the messaging portal Configure Authentification Enter your personal password Set authentication to on or off On password is always required Off password is never required Press to confirm Accessing the features of the messaging portal To access t...

Page 20: ...oose between consulting missed calls only Missed tab and consulting all call logs including unanswered answered incoming and or outgoing calls All tab Consult missed calls Select the Missed tab Unacknowledged calls are in bold characters Select the log to consult Display the log details Information such as the name phone number date and time are displayed on the screen You can choose to call the c...

Page 21: ...t by using the navigation keys if more than one page Display the contact information by selecting it in the list Information such as the name phone number date and time are displayed on the screen You can choose to call the contact send an instant message to the contact save the contact in the personal phonebook or clear the log Acknowledge all missed calls Press the associated softkey Press the a...

Page 22: ... on the screen 20 seconds before the end of the communication If the internal or outside number does not reply Interphony broadcast a message on the loudspeaker of the free terminal Callback request callback to a busy terminal Text send a written message 2 5 Receiving a call Answer the call depends on audio devices connected to your phone handset headset hands free external hands free or loudspeak...

Page 23: ... hands free key Headset Short press Handsfree Short press Headset Take the handset off the hook Headset Handset Short press Handsfree You are in conversation with the headset and the handset is not hang up you can switch between following audio modes by short pressing on the loudspeaker hands free key Headset Short press Handsfree Short press Handset Press the line key of the headset to switch the...

Page 24: ...ard use the alphanumeric keyboard to enter letters You have to switch the keyboard to the alphabetic mode by selecting the alphanumeric key When activated the LED corresponding to the key remains lit up You can call your contact using the search by name feature The search by name feature provides two modes Internal predictive search of the corporate directory Unified classic search of the corporat...

Page 25: ...he up and down navigation keys and position the cursor on the contact phone number you wish to call Start the call From the contact card you can also send an instant message You can change the search by name function to predictive search mode by setting the unified directory to Off in the settings menu available once a search by name is started Please be aware that predictive searching means that ...

Page 26: ...ce mailbox When your caller leaves his message you can choose to communicate with him This feature depends on the system configuration If necessary contact your administrator 2 11 1 Activating call screening Voice mail filtering programmed key The programmed key has to be configured by the system Enter your personal password Same key to stop listening and deactivate the screening 2 11 2 When you r...

Page 27: ... a call without lifting the handset When you receive a call you are automatically connected in hands free mode The identity of the caller is displayed on the screen This feature depends on the system configuration If necessary contact your administrator To activate in idle state When activated the key is lit blue When your caller hangs up interphony mode remains active To deactivate in idle state ...

Page 28: ...ur voice mailbox You are notified of a new event when the message key is flashing New events are also displayed in the Info page Access the messaging portal Select the voice message feature Enter your password if required and apply Select the new voice messages tab by using the left and right navigation keys Select the message you want to listen to by using the up and down navigation keys Validate...

Page 29: ... letters of the first name after entering the symbol or pressing 1stname Start the search A list of matching names is displayed on the screen Each contact is displayed with their name and company phone number Select the contact name The contact card opens and displays information about the contact last name and first name several phone numbers Office mobile home email address instant message addre...

Page 30: ...all messages Select the tab by using the left and right navigation keys Select the message to read by using the up and down navigation keys Validate your choice Once the instant message is read you can Answer the instant message by pressing the associated softkey Delete the instant message by pressing the associated key Press OK to call the sender of the instant message When a message is read the ...

Page 31: ...meric and alphabetic keyboard When in alphabetic mode the LED corresponding to the key remains lit up 2 21 1 Answering an Instant message Access the messaging portal Select the instant message feature IM Enter your password if required Select the tab by using the left and right navigation keys New messages Select the message to answer by using the up and down navigation keys Validate your choice I...

Page 32: ...ant message 2 22 Lock unlock your telephone An icon is displayed on the status bar to indicate that the phone is locked Lock your phone Reach the Menu page Lock Enter your password Apply Your phone is locked To return to the home page Unlock your phone Reach the Menu page Lock Enter your password Apply Your phone is unlocked To return to the home page 2 23 Placing a call on hold hold During a conv...

Page 33: ... the parked call is not recovered within a preset time default value 1 min 30 it is transferred to the operator 2 25 Making a second call during a conversation Use one of the following Dial directly the number for your call if DTMF mode is not activated Name of second contact New call Number of second contact New call Redial list Select the N in the last ten issued New call Indiv rep Select the pr...

Page 34: ...owing to switch between calls During a conversation a second call is on hold Select the call on hold icon from the conversation screen the icon depends on your phone Answer Press the Back Exit key to display the Perso page Select the call on hold You are in conversation with the second contact and the first one is on hold 2 28 Transferring a call During a conversation to transfer the call to anoth...

Page 35: ... transfer your caller to the voice mailbox of another caller TransferVMU Number of second contact 2 30 Three way conference with internal and or external contacts conference During a conversation a second call is on hold Conference You are in conference mode 2 30 1 Cancel the conference and recover the last active call before the conference the other is on hold If conference is active Conference 2...

Page 36: ...This number must have been defined previously by the system administrator 2 31 2 Join a Meet me conference Once set up by the conference master the participants can join the Meet me conference 5 participants maximum Lift the handset Enter the joining code for the Meet me conference This code is defined by the administrator during system configuration If necessary you may need to contact your admin...

Page 37: ...forwarded When a forward is applied you can select the types of call to be forwarded outside internal all Select the forward icon the icon depends on your phone Ext Int Select the type of Out Int call Type of call forwarded is displayed o All calls Forward internal and outside calls o External Forward outside calls o Internal Forward internal calls 2 35 Forwarding calls to another number immediate...

Page 38: ...r your assistant o externalNr dial an outside line number o mobile Nr dial number of your mobile or DECT o operator activate deactivate transfer to operator Go back to the Homepage 2 38 Activate disable the personal assistant Personal assistant reaching you with one number only The personal assistant allows you when you are away from your desk to give your callers up to 5 destination options via a...

Page 39: ...p calls You can forward all your group calls to another internal number Group calls forwarding programmed key The programmed key has to be configured by the system Enter the number of the phone you want to forward calls Forward is acknowledged Go back to the Homepage 2 42 Forwarding calls to your pager Callers will thus be able to contact you while you are moving around the company Select the forw...

Page 40: ...t the language of the message that will be displayed Language Notice that you can select the message to send by its number by selecting the option Gotomessage The 27 standard messages are shown below 1 Call me back 15 Meeting on ___ 2 Call me back tomorrow 16 Meeting on ___ at _ _ 3 Call me back at _ _ 17 Out for a while 4 Call back _____ 18 Absent for the rest of the day 5 Call the attendant 19 A...

Page 41: ...istribution list Access the messaging portal Press the softkey associated with the voice message feature Voice msg Enter your password if required and apply Press the associated softkey Use one of the following o Enter the number of the recipient or select a destination list o Enter the name of the recipient using the alphapad Record Start recording the comment Stop Send the message 2 48 Receiving...

Page 42: ... in your pick up group Reach the Menu page Pickup Set Enter the number of the ringing telephone The system can be configured to prevent call pick up on some telephones 2 52 Answering briefly in place of the operator Outside calls to the operator will ring on your telephone and you can answer the call Operator help programmed key The programmed key has to be configured by the system Your telephone ...

Page 43: ...dspeaker Your internal contact does not answer If authorised you can remotely activate her his phone Your contact does not reply Interphony You are connected to the loudspeaker on your contact s phone if he she has the hands free function 2 57 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcasted on the loudspeakers within your broadcast...

Page 44: ...agent has taken a break and is not taking calls The agent can change the operating status directly by entering codes pressing the function keys or using the Agent Assistant agent software on PC if available 2 58 5 Changing the operating status of the set Agent set 2 58 5 1 Changing using codes all sets The operating status change codes are defined when the system is configured Contact the system a...

Page 45: ...d data securely In this mode all features available at your office will be ready for use remotely If the telephone system of your enterprise is configured to accept remote workers system and infrastructure you have to configure your desk phone to be ready for remote working The configuration of the phone depends on the infrastructure of your telephony network For information please consult the fol...

Page 46: ...er the new PIN Code Validate Enable VPN you have to activate this option to use your desk phone for remote working VPN Server enter the address of the VPN server VPN PSK enter the pre shared key to establish a secure connection with the VPN server The PSK can be unique for all remote workers on a same installation or can be specific to each remote worker In the first case the VPN authentication ha...

Page 47: ...ge Please note this message to send to your administrator 2 59 3 PIN code The PIN code is composed of 4 digits You can access the VPN configuration by entering the PIN code or the administrator password if defined by the system Depending on the VPN configuration the PIN code is requested when you boot your desk phone We recommend you enable this option for security reasons and if you need your pho...

Page 48: ...rs o The VPN configuration is saved and the main menu is displayed o Select this icon to exit the configuration menu o The phone restarts in normal mode 2 59 6 Reconnect your desk phone in remote place Your phone is already configured for remote working but it was connected in your place of business You need to reconnect it in a remote place Connect your desk phone to the network and plug in the p...

Page 49: ...age Reach the Menu page Settings Mailbox You can listen to the greeting customize the greeting and set the default greeting Listen Record name You can replace the greeting message by a personal message Pers message You can pause resume or stop the recording at any time You can choose between two modes the automated attendant or recorded greeting Mode Record mode Simple mode Recording of personal m...

Page 50: ...d and apply 3 4 1 Choose the tune Int Melody Ext Melody The melody must be chosen for external and internal calls Select the melody of your choice 32 tunes End To adjust other audio features One ringing is louder than the others and can be used in noisy environments 3 4 2 Adjusting the ringer volume Level Volume Select the volume you want 10 levels Use the volume keys on the desk phone or displaye...

Page 51: ...Check this option if you are using a hearing aid 3 6 Adjusting the brightness of the desk phone Adjust the brightness of the display of the desk phone the connected add on and the LEDs of the desk phone 3 6 1 Adjust the brightness when the phone is in use Open the user local menu reach the Menu page Settings Phone Local Menu Display Brightness Increase or decrease the brightness successive presses...

Page 52: ...Phone Local Menu Contrast Decrease or increase the contrast of the display successive presses To return to the home page 3 8 Selecting the welcome page This function is used to choose the page displayed by default on the telephone This feature depends on the system configuration If necessary contact your administrator Reach the Menu page Settings Options Homepage Select the default page Menu Perso...

Page 53: ...n module F1 and F2 keys Abc key in case a magnetic keyboard is connected ALE 30h In case these keys are used for hold and transfer features F1 and F2 are not programmable configuration for United States for example If the key is not programmed yet Select the key to program Name enter the name of the key Number enter the number to associate with the key Go back to the Homepage If the key is already...

Page 54: ...efined as follow C color The prefix is followed by a number between 1 and 10 which defines the color B bold The numbers for each color are as follows Use the color number 0 to go back to the default color Use cases SOS Orange C2SOS SOS Red bold C3 BSOS 3 12 Modifying direct call keys Reach the Menu page Settings Keys Select the key to modify Name enter the name of the key Number enter the number t...

Page 55: ...er terminal the forward is not applied to the reminder call 3 15 1 2 To cancel your reminder request Reach the Menu page Appointment Temporary Permanent Select the type of appointment temporary or permanent Clear The Appointment programmed icon disappears from the welcome page 3 16 Install a USB accessory Headset Handsfree Loudspeaker Connect the accessory to the USB connector USB A USB C When you...

Page 56: ...out the connector USB Hands free Handset If two devices are connected to the desk phone and have the same function two icons are displayed in the same line The dark icon is the default device 3 19 2 Default device If you have connected the same type of accessory onto different connectors for example a USB external hands free module the list of used connectors is displayed for each type of accessor...

Page 57: ...de SN Date code 3 20 2 Software version Two versions of software can be installed in the desk phone NOE IP and NOE TDM softwares The software version can be viewed on the phone by following this path Use one of the following o Open the user local menu reach the Menu page Settings Phone Local Menu About Software o Reach the Menu page Settings Options Version this feature depends on your system This...

Page 58: ...s Memories o Used network wired or wireless Network o Wired network configuration Network Wired network o Wireless network configuration Network Wireless network o VPN configuration VPN o Security Security o Software information version run mode Software infos o Hardware information MAC CPU Hardware infos o Software update mode Software infos Upgrade Enable software upgrade upgrade via network sys...

Page 59: ...on Module ALE 30h USB external ringing interface module USB Interface module 2 relays 4 1 2 RJ9 accessory ALE 10 Keyboard ALE 30h AH 11 G Headset monaural AH 11 GA Headset monaural AH 12 G Headset binaural AH 12 GA Headset binaural 4 1 3 Power supply USB C Power supply EU US UK AU 4 1 4 Other headsets Compatible headsets are validated by the Developer and Solution Partner Program DSPP See chapter ...

Page 60: ...try and languages The magnetic keyboard is automatically fixed on the base of the set It is connected to the corresponding connector behind the phone Country variants QWERTY QWERTZ International keyboard AZERTY French keyboard 4 2 2 Unboxing ALE 10 keyboard Safety and regulatory instructions 4 2 3 Installation The keyboard automatically magnetizes under the phone Connect the keyboard to the RJ9 co...

Page 61: ...rd Cursor moving key left right Allows you to navigate edited boxes Move the cursor to the right Move the cursor to the left Enter key to validate edited text Backspace key to delete one character in an edit box Use cases F is displayed F is displayed is displayed 6 is displayed Use the international keyboard in QWERTZ mode Use one of the following o Use the alt key z is displayed y is displayed o...

Page 62: ... EM200 add on offers up to 60 additional keys with LED 2 x 10 programmable keys with LED for each virtual pages The number of virtual pages depends on the system capabilities Note that all supervised numbers have to be placed on the first virtual page 4 3 1 Unboxing EM200 Smart Expansion Module 2 degree adjustable foot 2xM3 screw Safety and regulatory instructions Quick guide 4 3 2 Description Con...

Page 63: ...C power adapter sold separately 1 Insert the add on USB A connector into the USB A socket of the desk phone 2 Use the add on support to fix it to the desk phone using the provided screw 3 Plug the network cable If necessary plug the USB C power adapter sold separately In digital mode the desk phone has to be powered by an external USB C power adapter 4 Restart the desk phone If you are using a USB...

Page 64: ...dd on Use the add on support to fix it to the add on using the screw provided Connect the power supply to the desk phone You need to use a second power supply connect it to the 3rd add on module Restart the desk phone 4 4 Wall mounting kit To mount your phone on the wall you need to install a standard wall plate that you can easily find on the market Follow the manufacturer s instructions to insta...

Page 65: ...as the phone is in communication Relay 1 The phone is ringing The relay follows exactly the ring signal List of supplies USB external ringing interface module 1 USB cable 1 5 m 4 9 feet USB type A USB type B 4 5 1 Installation WARNING The module must be closed before use No settings require the module to be open In idle state Ringing or during communication N Common NC Active signal NO Non active ...

Page 66: ...of developers and partners throughout the desk phone lifecycle In this context certification tests are performed between partner applications or devices and Alcatel Lucent Enterprise s platforms It certifies proper inter working with partner applications or devices Consult the list of available headsets List of certified 3rd parties Headsets for Hard phones and Soft phones ...

Page 67: ...light 128 x 64 pixels 2 8 inch monochrome with backlight 128 x 64 pixels Power over Ethernet IEEE 802 3af Class 1 Class 1 Class 1 Power consumption PoE Idle Active w o Add on w o USB 3 5 W 3 5 W 3 5 W Power consumption digital line power idle active without USB 0 8W 1 2W 0 8W 1W 1 W 1 6W Operating conditions 5 C 45 C 23 F 113 F 5 C 45 C 23 F 113 F 5 C 45 C 23 F 113 F Storage temperature 25 C 70 C ...

Page 68: ...L37010DW USB C 5V 2A Power Adapter EU 3MK08005EU USB C 5V 2A Power Adapter US 3MK08005US USB C 5V 2A Power Adapter RW 3MK08005RW USB external ringing interface module 3GV28184AA 3m Cat3 Telephone cable RJ45 RJ11 x10 3ML37001AA AH 21 U II Premium headset monaural USB A 3MK08011AB AH 22 U II Premium headset binaural USB A 3MK08012AB AH 21 M II Premium headset monaural USB A 3MK08018AA AH 22 M II Pre...

Page 69: ...with water When external power supply is used it shall be connected to an easily accessible socket outlet Use this product in temperatures between 5 C to 45 C 23 F to 113 F These products are intended for use in an indoor environment only The PoE Power over Ethernet devices that supply or receive power and their connected cables must all be completely indoors Do not use headsets at high volumes fo...

Page 70: ...for the band 5150 5350 MHz are only for indoor usage to reduce potential for harmful interference to co channel Mobile Satellite systems USA Equipment without RF part has been tested and found to comply with the limits for a class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installati...

Page 71: ...ies of ALE Holding visit www al enterprise com en legal trademarks copyright All other trademarks are the property of their respective owners The information presented is subject to change without notice Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein Copyright 2021 ALE International ALE USA Inc All rights reserved in all countries ...

Page 72: ...r installer for more information about your system configuration for United States for example In this case F1 and F2 are no longer programmable Programmable key F1 Lit when the function associated with the key is activated blue A service or a direct call can be associated to these keys Placing a call on hold Retrieve the call on hold This feature depends on the system configuration If necessary c...

Page 73: ...rence Call the first contact Call the second contact Conference Make calls via your programmed call keys Press the desired programmed call key Perso Programming direct call keys Select an empty programmable key or Settings Keys Select the key to program Enter the name and number to associate to the key Menu Modify the programmed key Settings lbl_softkey_long_348 Press the programmed key to be modi...

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