AJA Video Systems Inc HELO Plus Installation And Operation Manual Download

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HELO Plus

H.264 Advanced Streaming and Recording Encoder

Version 1.0
Published August 19, 2022

Installation and Operation Guide

Summary of Contents for HELO Plus

Page 1: ...HELO Plus H 264 Advanced Streaming and Recording Encoder Version 1 0 Published August 19 2022 Installation and Operation Guide...

Page 2: ...and V2Digital are trademarks of AJA Video Systems Inc All other trademarks are the property of their respective owners Copyright Copyright 2022 AJA Video Systems Inc All rights reserved All informati...

Page 3: ...ts Slots 11 Front Panel Status LEDs 11 Audio Level Meter 13 Rear Panel 13 Connections 13 Rear Panel Status LEDs 14 Chapter 3 HELO Plus Installation 15 Overview 15 HELO Plus Initial Configuration Summa...

Page 4: ...and Clients 60 Introduction 60 Akamai 60 Amino Set Top Boxes 60 Elemental Encoder Appliances and Elemental Cloud 61 Facebook Live 61 Instagram via Third Party Application Yellow Duck 61 Kaltura 62 OBS...

Page 5: ...ng it to be used almost anywhere without fear of introducing noise SD card and USB ports are also situated on the front of the unit for easy access Dual Streaming Outputs Plus Record HELO Plus has dua...

Page 6: ...uffering and stuttering allowing for consumer devices such as iPhones and iPads to connect directly to HELO Plus for streaming Enhanced HTTPS security HDMI and SDI BNC inputs AV Mute with user graphic...

Page 7: ...ircuitry for the SDI and HDMI signal paths HELO Plus uses its SDI input signal for its video reference which means changes to that input signal for example disconnecting and reconnecting that BNC cabl...

Page 8: ...SB cable Universal input 12V power supply Please save all packaging for return shipping should you wish to do so System Requirements Remote computer configuration and control is accomplished using HEL...

Page 9: ...networked devices With this control framework you can build integration and automation scripts using any scripting language allowing you to take full advantage of the device s functionality REST progr...

Page 10: ...TE Safeboot software recovery can be performed by pressing and holding the Record button while powering up the HELO Plus See HELO Plus Safeboot on page 17 for more information Stream Button Pressing t...

Page 11: ...ns all settings to their factory defaults and then reboots the device Network connection parameters will be reset DHCP and all layouts graphics saved presets and calendars will be deleted Hard reset i...

Page 12: ...edia in use do not remove Solid off Media not selected or not present Solid on Media mounted and ready Slow flashing Recording in progress Medium flashing Media being scanned for recordings Fast flash...

Page 13: ...millisecond time interval dBfs LED Color and Location 2 db Red LED 1 top 12 db Yellow LED 2 20 db Yellow LED 1 30 db Green LED 4 40 db Green LED 3 50 db Green LED 2 60 db Green LED 1 bottom NOTE Thes...

Page 14: ...and firmware update LAN Port 10 100 1000 Ethernet port RJ45 connector including network communications status LEDs Power Uses universal input 12V power supply included Rear Panel Status LEDs SDI In LE...

Page 15: ...g your HELO Plus unit on your network It is recommended that you place your HELO Plus behind a firewall so that it is not accessible on the open Internet by unauthorized users If you have questions or...

Page 16: ...tical Subnet Masks 5 Once the IP addresses are compatible enter the HELO Plus s IP address into a web browser on your connected computer The HELO Plus s internal web page will be displayed allowing co...

Page 17: ...The following page provides support information and includes links to locations where you can download updates https www aja com products helo plus support HELO Plus Safeboot HELO Plus has a safety fe...

Page 18: ...network can be a closed local area network a straight computer to HELO Plus cable or even exposed through a firewall to a broadband WAN HELO Plus uses a standard RJ45 LAN connection and communicates...

Page 19: ...Frame rate Video Confidence Monitor Figure 5 HELO Plus Web Browser Monitor Pane Top Line Buttons Duplicate Link Button Duplicate Stream Button Duplicate Record Button Data Transfer Button Scheduler Bu...

Page 20: ...is the same as selecting Network from the Menu Pane Top Menu Line Near the top of the screen is a top menu line labeled with the assigned HELO Plus system name This top menu line has duplicate Record...

Page 21: ...itions may deactivate these buttons e g No Video Input The Record Stream and Link buttons are also disabled when the HELO Plus is in Data Transfer mode Parameters and Information The rest of the scree...

Page 22: ...put source from the available video input connections This is the video that will be recorded and or passed through HDMI Use the HDMI input as the video source SDI Use the SDI input as the video sourc...

Page 23: ...ignal When the video source is HDMI or Test Pattern the Closed Captioning Source control is not displayed on the Config Screen Select from the following None Select when you do not want to include clo...

Page 24: ...Video Behavior This parameter controls what happens to HELO Plus s recording and streaming if an enabled input video signal is lost or changes Select from Stop Stops the recording and or streaming wh...

Page 25: ...med video quality with some networks Disable Disables RTP UDP Traffic Shaping factory default Enable Enables RTP UDP Traffic Shaping Video Test Pattern Format Sets the video format output of HELO Plus...

Page 26: ...e high bit rate signal could be created with Encoder 1 for recording and a half or quarter frame rate lower bit rate signal could be created with Encoder 2 for streaming The settings on each screen ar...

Page 27: ...frame will be encoded Quarter Every fourth frame will be encoded Video Geometry Selects whether the encoded video geometry is the same as the input or is set manually Use Selected Input Apply the inco...

Page 28: ...d settings parameters factory default Show Displays the following advanced settings parameters for adjustment I Frame GOP Every Selects how often I frames are encoded the Group Of Pictures size The fa...

Page 29: ...ory default CAVLC Context Adaptive Variable Length Coding CAVLC is generally easier to decode but can offer reduced image quality CAVLC is always used when Constrained or Baseline H 264 Encoding Profi...

Page 30: ...g HELO Plus must be configured to operate with a Content Delivery Network CDN using information provided for that specific network See Chapter 5 CDNs and Clients on page 60 for more information When R...

Page 31: ...and password securely encrypted If not set to None the user must set a username and password Viewers won t be able to access the RTSP stream without them RTP TS RTP TS is a push protocol typically us...

Page 32: ...443 is also used Clients connect to the HELO Plus using the Stream URL shown on the HELO Plus s Streaming Output status pane When HLS streaming is active a View button is displayed on the HELO Plus s...

Page 33: ...to the media connected to the standard size USB Storage port factory default SMB Network Share Record to Windows shares When SMB Network Share is selected additional controls display so you can enter...

Page 34: ...st already since the user can change this parameter at any time Identical SMB or NFS Directory Used by Multiple HELO Pluses If multiple HELO Plus devices are configured to record to the same directory...

Page 35: ...ecording to the media inserted into the SD Card slot USB Record secondary recording to the media connected to the standard size USB Storage port Secondary SD Card USB Record Path Defines a path or dir...

Page 36: ...nt things depending on whether the HELO Plus is recording or is in idle Some media may degrade in performance shortly before they are full which can cause a recording to fail IMPORTANT Consider the qu...

Page 37: ...LO Plus This is the recommended method for formatting media Format USB Media Allows formating the inserted USB media as exFAT Choose from Keep Media No formatting occurs data on that media is retained...

Page 38: ...ar When using this option ensure that any required network connectivity is configured and functioning correctly and that adequate storage is available on both the primary and secondary recording desti...

Page 39: ...Up State setting on the Config page this parameter takes priority and a Scheduler Takes Priority warning will display in the alarms list Schedule Source To modify the Schedule Source the Scheduler mu...

Page 40: ...ars HELO Plus discards some fields it doesn t use the first time you make an edit including attachments Creating Editing or Deleting Local Calendar Events You must be in local mode to create edit or d...

Page 41: ...Schedule Source the Remote Calendar URL control displays A URL needs to be entered into the Remote Calendar URL field For example https calendar google com calendar ical example gmail com public basi...

Page 42: ...omething is not working correctly but the unit is still attempting to perform the event The record of history events is maintained in a separate ics file called something like aja helo plus 1HPENG031s...

Page 43: ...ands not the clip name data If a HELO Plus is the Leader of a Group it can only send record start and stop commands to the Follower devices so in this case automatic matched clip naming is not possibl...

Page 44: ...iously stored them in another preset or an exported file Store The Store buttons let you save the current configuration into the preset register with the associated name and number A preset is a set o...

Page 45: ...ll Export All lets you save the contents of all presets to a file on your computer The file gets exported to the default download location specified in your browser options with the name all presets I...

Page 46: ...djustable flat matte is also available for use as a background layer NOTE The layout feature requires the HDMI and SDI sources have the same video geometry and frame rate A layout is a stored configur...

Page 47: ...lay order of any layer can be changed by dragging that layer up or down the list Show Hide Layers Each enabled input or graphic layer can be shown or hidden by clicking the eye icon on the left This i...

Page 48: ...ith the lost video switches to black If both input signals are lost the entire raster is replaced with the currently selected Test Pattern NOTE HELO Plus s Test Pattern can be a custom imported graphi...

Page 49: ...ith layouts These same 20 images are available to all layouts one per layout Layouts can also be saved to Presets but only the currently loaded framestore images up to 20 will be used with any layouts...

Page 50: ...ack to the slot positions from which they were stored HELO Plus posts a warning if existing images files will be overwritten and gives you the option to Confirm or Cancel Store Stores all twenty image...

Page 51: ...red When a front panel button is pressed while the front panel lock is On the LED next to the button will flash red briefly to indicate that the button press is being ignored Off The Record and Stream...

Page 52: ...lay a pop up calendar Use the calendar controls to set the date and time or click the Now button to set HELO Plus to your computer s time Then click Apply to set HELO Plus s date and time to your sele...

Page 53: ...the Choose File button to upload a certificate Prerequisites For HELO Plus and the HTTPS protocol to work together a few prerequisites need to be in place A fully qualified domain name A digital certi...

Page 54: ...way if needed Network Screen The Network screen allows you to view and change your HELO Plus s network settings When using a static address click Apply to activate any changes IP Address Type IP Addre...

Page 55: ...etermines the gateway or router used on your LAN for TCP IP networking Without a properly configured default gateway whether you have a router gateway or not your HELO Plus will be unable to see other...

Page 56: ...ile button to locate the local copy Follow the prompts to load the new firmware into your unit Log Screen Selecting the Log menu in the left navigation panel opens a new browser tab in the web user in...

Page 57: ...moderate speed This happens upon insertion of media when it is first selected as a record destination and when it is checked after a recording completes Do not eject media when the storage LEDs are fl...

Page 58: ...will appear in the listing The clip will show initial information which will remain unchanged until recording is complete Once finished it will be updated with the final file size and duration of the...

Page 59: ...o the files you want to download Once checked select the Download button The selected files will download to your computer immediately Click the Data Transfer Mode button again when all downloads are...

Page 60: ...sensitive information see Reset Button Hardware on page 10 Akamai Akamai Configuration Summary 1 From the Akamai web site https www akamai com sign in to your Akamai account with your username and pa...

Page 61: ...tions on the page 5 Make the configuration selections that best match your requirements with respect to secure connection SSL and persistent stream key 6 Copy the Server URL and paste it into the HELO...

Page 62: ...s aspect ratio Kaltura Website https corp kaltura com OBS Open Broadcaster Software OBS is a free and open source software application for video recording and live streaming OBS can accept an RTSP st...

Page 63: ...eam Key text to the end of the RTMP address you are using Name RTMP address add Stream Key text South America Argentina rtmp live eze twitch tv app South America Chile rtmp live scl twitch tv app Sout...

Page 64: ...ted under Advanced Settings UStream UStream is a commercial streaming service Encoder Information Log in to your UStream account select the channel you want to broadcast to select Broadcast Settings a...

Page 65: ...dia Systems offers a Streaming Server that can be run on either a local or cloud based server For general information about Wowza Media Systems see https www wowza com For instructions on installation...

Page 66: ...valent rtmp wowza aja com livestream1 rtmp wowza aja com 1935 livestream1 However if you are not using the default port number it will be necessary to enter it explicitly 4 In the RTMP Stream Name fie...

Page 67: ...m RTMP Server URL Server URL RTMP Stream Name Stream name key Link to YouTube Recommended Settings https support google com youtube answer 2853702 NOTE H 264 Main Profile is recommended which is the H...

Page 68: ...y used to setup selected Ethernet capable AJA devices This application is not used to operate those devices Once configured your AJA device can be accessed via an Ethernet network using a web browser...

Page 69: ...TE If the eMini Setup application already exists on the PC a different Setup Wizard appears In some instances Windows may require uninstalling an earlier version of eMini Setup before installing a new...

Page 70: ...the external power supply supplied to that AJA device PC Startup To run eMini Setup on a PC double click on the AJA eMini Setup icon on your desktop or open the AJA folder in the program list and clic...

Page 71: ...version of firmware installed in the AJA device is displayed below the graphic Sn This is the factory set unique serial number of your AJA device If you ever call AJA Support for service you may be as...

Page 72: ...ress can be entered Subnet Mask The current Subnet Mask is displayed A different netmask can be entered Gateway The current Gateway address is displayed A different IP address can be entered If your H...

Page 73: ...internal web page allowing complete remote control of the device Update Tab Screen Use this Update tab to access and install new firmware Installed This field shows the version of the firmware current...

Page 74: ...Reboot button in the prompt window Info Tab Screen This tab provides basic information about the connected AJA device This information is useful when calling AJA Support for service or technical supp...

Page 75: ...RTMPTE RTMPTS RTSP HLS RTP TS UDP TS Unicast and Multicast SRT caller mode RTSP and HLS client sessions combined limited to a total of 10 RTSP limited to a single server session Storage 1x USB port US...

Page 76: ...l User Interface Stream Button Record Button Web UI Simple Web Configuration via AJA eMini Setup macOS and Windows Integrated calendar Control and Automation Integrated calendar scheduler Support remo...

Page 77: ...he following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Canadian...

Page 78: ...appropriate measures Achtung Dieses ist ein Ger t der Funkst rgrenzwertklasse A In Wohnbereichen k nnen bei Betrieb dieses Ger tes Rundfunkst rungen auftreten in welchen F llen der Benutzer f r entspr...

Page 79: ...owing caution statements warning conventions and warning messages apply to this product and manual Before Operation Please Read These Instructions Warning Read and follow all warning notices and instr...

Page 80: ...us including amplifiers that produce heat Avertissement N installez pas l appareil pr s d une source de chaleur telle que des radiateurs des bouches d air de chauffage des fourneaux ou d autres appare...

Page 81: ...t a a menos que se lo haga en un centro de servicio AJA o en un local autorizado Advert ncia N o abra o chassi N o h internamente nenhuma pe a que permita manuten o pelo usu rio Abrir o chassi anula a...

Page 82: ...setzt wurde nicht ordnungsgem funktioniert oder fallen gelassen wurde Advertencia Consulte al personal calificado por cuestiones de reparaci n El servicio de reparaci n se requiere cuando el dispositi...

Page 83: ...ga que sirve para la conexi n a tierra La expiga ancha o la tercera espiga sirven para su seguridad Si el enchufe suministrado no encaja en el tomacorriente consulte con un electricista para reemplaza...

Page 84: ...eja o cabo de alimenta o de ser pisado ou de ser comprimido particularmente nas fichas em tomadas de parede de conveni ncia e no ponto de onde sai do dispositivo Avviso Proteggere il cavo di alimentaz...

Page 85: ...center designated by AJA Video with shipping charges prepaid AJA Video shall pay to return the product to Customer but only if to a location within the country in which the AJA Video service center i...

Page 86: ...iles 59 Device Name 74 Device Type 74 DHCP Assigned IP Address 15 DHCP Server 15 Display Aspect Ratio 29 DNS Search Path 55 Dropped Frames Record Behavior 35 Dropped Frames Stream Behavior 26 Dynamic...

Page 87: ...Type 37 Recording Media Type Secondary 35 Recording Profile Advanced Settings 28 Recordings Pane 20 Recordings Panel 57 Record Output Screen 33 Record Status LED 11 Remote Calendar Sync Now 41 Remote...

Page 88: ...ation 51 V Video Bit Rate 28 Video Confidence Monitor 21 Video Geometry 27 Video Reference 7 Video Source 22 Video Test Pattern Format 25 Video Test Pattern Type 25 Viewing Recorded Files 58 W Web Bro...

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