Acer TravelMate 5360 Manual Download

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TravelMate Series

Generic User Guide

Summary of Contents for TravelMate 5360

Page 1: ...TravelMate Series Generic User Guide ...

Page 2: ...______ Serial number ___________________________________ Date of purchase ________________________________ Place of purchase ________________________________ 2011 All Rights Reserved TravelMate Series Generic User Guide Original Issue 08 2011 ...

Page 3: ...isconnecting power to the power supply unit Install the power supply unit before connecting the power cord to the AC power outlet Unplug the power cord before removing the power supply unit from the computer If the system has multiple sources of power disconnect power from the system by unplugging all power cords from the power supplies Using electrical power This product should be operated from t...

Page 4: ...e performance of this product The system can be powered using a wide range of voltages 100 to 120 or 220 to 240 V AC The power cord included with the system meets the requirements for use in the country region where the system was purchased Power cords for use in other countries regions must meet the requirements for that country region For more information on power cord requirements contact an au...

Page 5: ...id damage of internal components and to prevent battery leakage do not place the product on a vibrating surface Never use it under sporting exercising or any vibrating environment which will probably cause unexpected short current or damage rotor devices HDD Optical drive and even exposure risk from lithium battery pack The bottom surface areas around ventilation openings and AC adapter may get ho...

Page 6: ... When the operation time becomes noticeably shorter than normal buy a new battery Use only the approved batteries and recharge your battery only with the approved chargers designated for this device Use the battery only for its intended purpose Never use any charger or battery that is damaged Do not short circuit the battery Accidental short circuiting can occur when a metallic object such as a co...

Page 7: ...vice station To prevent direct exposure to the laser beam do not try to open the enclosure CLASS 1 LASER PRODUCT CAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURE TO BEAM APPAREIL A LASER DE CLASSE 1 PRODUIT LASERATTENTION RADIATION DU FAISCEAU LASER INVISIBLE EN CAS D OUVERTURE EVITTER TOUTE EXPOSITION AUX RAYONS LUOKAN 1 LASERLAITE LASER KLASSE 1 VORSICHT UNSICHTBARE LASERSTRAHLUNG WENN...

Page 8: ...mit data files or messages this device requires a good quality connection to the network In some cases transmission of data files or messages may be delayed until such a connection is available Ensure that the above separation distance instructions are followed until the transmission is completed Parts of the device are magnetic Metallic materials may be attracted to the device and persons with he...

Page 9: ... air bags inflate with great force Do not place objects including installed or portable wireless equipment in the area over the air bag or in the air bag deployment area If in vehicle wireless equipment is improperly installed and the air bag inflates serious injury could result Using your device while flying in aircraft is prohibited Switch off your device before boarding an aircraft The use of w...

Page 10: ...ww lamprecycle org ENERGY STAR Note Information in this section may not apply to your computer Acer s ENERGY STAR qualified products save your money by reducing energy cost and protecting the environment without sacrificing features or performance Acer is proud to offer our customers products with the ENERGY STAR mark What is ENERGY STAR Products that are ENERGY STAR qualified use less energy and ...

Page 11: ...r tenderness Pain swelling or throbbing Stiffness or tightness Coldness or weakness If you have these symptoms or any other recurring or persistent discomfort and or pain related to computer use consult a physician immediately and inform your company s health and safety department The following section provides tips for more comfortable computer use Finding your comfort zone Find your comfort zone...

Page 12: ...lity and graphics clarity Eliminate glare and reflections by placing your display in such a way that the side faces the window or any light source minimizing room light by using drapes shades or blinds using a task light changing the display s viewing angle using a glare reduction filter using a display visor such as a piece of cardboard extended from the display s top front edge Avoid adjusting y...

Page 13: ...xiii English Note For more information please refer to Regulations and safety notices on page 50 ...

Page 14: ...o the TravelMate Generic User Guide This guide contains detailed information on such subjects as system utilities data recovery expansion options and troubleshooting In addition it contains warranty information and the general regulations and safety notices for your notebook It is available in Portable Document Format PDF and comes preloaded on your notebook Follow these steps to access it 1 Click...

Page 15: ...sture Do not spill water or any liquid on the computer Do not subject the computer to heavy shock or vibration Do not expose the computer to dust or dirt Never place objects on top of the computer Do not slam the computer display when you close it Never place the computer on uneven surfaces Taking care of your AC adapter Here are some ways to take care of your AC adapter Do not connect the adapter...

Page 16: ... of used batteries according to local regulations Recycle if possible Cleaning and servicing When cleaning the computer follow these steps 1 Turn off the computer and remove the battery pack 2 Disconnect the AC adapter 3 Use a soft moist cloth Do not use liquid or aerosol cleaners If either of the following occurs The computer has been dropped or the body has been damaged The computer does not ope...

Page 17: ... care of your battery pack xvi Cleaning and servicing xvi Touchpad 1 Touchpad basics with two buttons 1 Using the keyboard 3 Lock keys and embedded numeric keypad 3 Hotkeys 4 Windows keys 5 Acer ProShield only for certain model 7 Overview 7 Setting up ProShield 7 Personal Secure Disk 8 BIOS Settings 9 Credential Manager 9 Data Protection 10 Data Removal 10 Remote Manageability 11 Acer eRecovery Ma...

Page 18: ...tebook PC with you 31 Disconnecting from the desktop 31 Moving around 31 Preparing the computer 31 What to bring to meetings 32 Taking the computer home 32 Preparing the computer 32 What to take with you 32 Special considerations 32 Setting up a home office 33 Traveling with the computer 33 Preparing the computer 33 What to take with you 33 Special considerations 33 Traveling internationally with ...

Page 19: ... call 47 Troubleshooting 48 Troubleshooting tips 48 Error messages 48 Regulations and safety notices 50 FCC statement 50 Modem notices 51 LCD pixel statement 52 Radio device regulatory notice 52 General 53 Wireless operation channels for different domains 53 France Restricted wireless frequency bands 53 List of National Codes 54 The FCC RF safety requirement 54 Canada Low power license exempt radi...

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Page 21: ...se Tapping on the touchpad is the same as clicking the left button Note Illustrations for reference only The exact configuration of your PC depends on the model purchased Note When using the touchpad keep it and your fingers dry and clean The touchpad is sensitive to finger movement hence the lighter the touch the better the response Tapping harder will not increase the touchpad s responsiveness F...

Page 22: ...2 English Note By default vertical and horizontal scrolling is enabled on your touchpad It can be disabled under Mouse settings in Windows Control Panel ...

Page 23: ...d are in uppercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down a...

Page 24: ... configuration Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both Fn F6 Display off Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad toggle Turns the built in touchpad on and off Fn F8 Speaker toggle Turns the speakers on and off Fn F11 NumLk Turns the ...

Page 25: ...ts L Lock your computer if connected to a domain or switch users if not connected to a domain M Minimize all windows R Open the Run dialog box T Cycle through programs on the taskbar U Open Ease of Access Center X Open Windows Mobility Center Break Display System Properties Shift M Restore minimized windows Tab Cycle through programs on the taskbar by using Windows Flip 3 D Space Bring all gadgets...

Page 26: ...Depending on your edition of Windows some shortcuts may not function as described Application key This key has the same effect as clicking the right mouse button it opens the application s context menu Key Description ...

Page 27: ...assword Bio Protection TPM configuration BIOS Migration Boot sequence and device security Data Encryption Personal secure drive file and folder encryption Data Removal File shredder Remote Manageability ProShield remote UI Setting up ProShield The first time you run ProShield you will be led through a setup wizard that allows you to set up the parameters for ProShield Click Start to begin You will...

Page 28: ...l Secure Disk The Personal Secure Disk PSD is a secure section of your hard disk where you can save files You can only get access to the PSD via password or fingerprint authentication Once setup is finished you can go to the ProShield Console to manage your computer or make changes to the settings Use the menu in the left hand pane to make changes ...

Page 29: ... device You can also set the boot device order enable or disable ports and built in devices and import or export BIOS settings Credential Manager Here you can set and manage your credentials including Pre boot authentication You can change your ProShield and Windows passwords manage online account information and back up or restore credential information ...

Page 30: ...ompletely removed from the hard disk The File Shredder overwrites the data to make recovering the data impossible Note You can also double click the File Shredder icon on the desktop to open this function Warning Make sure you select only the information you want to shred Once you have shredded a file or folder it is impossible to recover the data ...

Page 31: ...lity This module allows Acer Client Manager to control the functions of Acer ProShield from a remote station The flexibility of remote management allows efficient use of IT resources and timely implementation of security updates ...

Page 32: ...ifications may vary Acer eRecovery Management consists of the following functions 1 Backup Create Factory Default Backup Backup Drivers and Applications Note Models that do not have an ODD will allow you to make backup copies to a USB drive 2 Restore Restore Operating System to Factory Defaults Restore Operating System and Retain User Data Reinstall Drivers or Applications This chapter will guide ...

Page 33: ...Start All Programs Acer then click Acer eRecovery Management 2 To create recovery discs for the hard drive s entire original contents including Windows and all factory loaded software and drivers click Create Factory Default Disc OR To create a recovery disc for only the factory loaded software and drivers click Create Drivers and Applications Backup Disc Important We recommend that you create eac...

Page 34: ...en click Next You will be shown the backup progress on the screen The drive ejects each disc as it completes burning it 4 Remove the disc from the drive and mark it with a permanent marker Important Write a unique descriptive label on each disc such as Windows Recovery Disc 1 of 2 or Apps Drivers Recovery disc Make sure you keep the discs in a safe place that you will remember 5 If multiple discs ...

Page 35: ...y previous data Important This section only applies to computers without an optical drive 1 Click Start All Programs Acer then click Acer eRecovery Management 2 To create recovery backup for the hard drive s entire original contents including Windows and all factory loaded software and drivers click Create Factory Default Backup OR To create a recovery backup for only the factory loaded software a...

Page 36: ...Plug in the USB disk then click Next You will be shown the backup progress on the screen 4 Unplug the USB flash drive and mark it with a permanent marker Important Write a unique descriptive label on each backup such as Windows Recovery Backup or Apps Drivers Recovery Backup Make sure you keep the USB flash drive in a safe place that you will remember ...

Page 37: ...blem may be solved by returning your system to a previous state when everything was working correctly For instructions see Returning to a previous system condition on page 18 3 Reset your system to its factory condition If nothing else has solved the problem and you want to reset your system to factory condition see Returning your system to its factory condition on page 19 Types of recovery Recove...

Page 38: ...crosoft System Restore periodically takes snapshots of your system settings and saves them as restore points In most cases of hard to resolve software problems you can return to one of these restore points to get your system running again Windows automatically creates an additional restore point each day and also each time you install software or device drivers Tip For more information about using...

Page 39: ... from the hard drive during startup on page 20 If you cannot run Windows and your original hard drive has been completely re formatted or you have installed a replacement hard drive see Recovering from your recovery discs on page 20 Recovering from within Windows To reinstall Windows and all pre installed software and drivers Click Start All Programs Acer then click Acer eRecovery Management Click...

Page 40: ...ing Continuing the process will erase all files on your hard drive If it is not already enabled you must enable the F12 Boot Menu Press F2 when starting your computer Use the left or right arrow keys to select the Main menu Press the down key until F12 Boot Menu is selected press F5 to change this setting to Enabled Use the left or right arrow keys to select the Exit menu Select Save Changes and E...

Page 41: ...e problem may be solved by returning your system to a previous state when everything was working correctly For instructions see Returning to a previous system condition on page 22 3 Reset your system to its factory condition If nothing else has solved the problem and you want to reset your system to factory condition see Returning your system to its factory condition on page 23 Types of recovery R...

Page 42: ... periodically takes snapshots of your system settings and saves them as restore points In most cases of hard to resolve software problems you can return to one of these restore points to get your system running again Windows automatically creates an additional restore point each day and also each time you install software or device drivers Tip For more information about using Microsoft System Rest...

Page 43: ... during startup on page 24 If you cannot run Windows and your original hard drive has been completely re formatted or you have installed a replacement hard drive see Recovering from your recovery backup on page 24 Recovering from within Windows To reinstall Windows and all pre installed software and drivers Click Start All Programs Acer then click Acer eRecovery Management Click the Restore tab th...

Page 44: ...r computer Warning Continuing the process will erase all files on your hard drive If it is not already enabled you must enable the F12 Boot Menu Press F2 when starting your computer Use the left or right arrow keys to select the Main menu Press the down key until F12 Boot Menu is selected press F5 to change this setting to Enabled Use the left or right arrow keys to select the Exit menu Select Sav...

Page 45: ...o proceed to the following screen Click the button and follow the onscreen instructions 1 Select the content you want to back up The less content you select the quicker the process will be but it will increase your risks of losing data 2 Select where you want the backup copies to be stored You will need to select an external drive or your D drive Acer Backup Manager cannot store a backup on the so...

Page 46: ...r management scheme that supports the advanced configuration and power interface ACPI which allows for maximum power conservation and maximum performance at the same time Windows handles all power saving chores for your computer Acer PowerSmart key Note This feature is only available on certain models Acer PowerSmart uses the power saving features of your computer s graphics sub system to reduce o...

Page 47: ...tra fully charged battery pack available as backup Contact your dealer for details on ordering a spare battery pack Maximizing the battery s life Like all other batteries your computer s battery will degrade over time This means that the battery s performance will diminish with time and use To maximize your battery s life you are advised to adhere to the recommendations set out below Conditioning ...

Page 48: ...n of the battery is adversely affected by the following usage patterns Using the computer on constant AC power with the battery inserted If you want to use constant AC power you are advised to remove the battery pack after it is fully charged Not discharging and recharging the battery to its extremes as described above Frequent use the more you use the battery the faster it will reach the end of i...

Page 49: ...ly charged battery Checking the battery level The Windows power meter indicates the current battery level Rest the cursor over the battery power icon on the taskbar to see the battery s present charge level Optimizing battery life Optimizing battery life helps you get the most out of battery operation prolonging the charge recharge cycle and improving recharging efficiency You are advised to follo...

Page 50: ... Action The AC adapter and a power outlet are available 1 Plug the AC adapter into the computer and then connect to the mains power supply 2 Save all necessary files 3 Resume work Turn off the computer if you want to recharge the battery rapidly An extra fully charged battery pack is available 1 Save all necessary files 2 Close all applications 3 Turn off the computer 4 Replace the battery pack 5 ...

Page 51: ...le from your office desk to a meeting room Preparing the computer Before moving the computer close and latch the display cover to place it in Sleep mode You can now safely take the computer anywhere you go within the building To bring the computer out of Sleep mode open the display then press and release the power button If you are taking the computer to a client s office or a different building y...

Page 52: ... and release the power button Taking the computer home When you are moving from your office to your home or vice versa Preparing the computer After disconnecting the computer from your desktop follow these steps to prepare the computer for the trip home Check that you have removed all media and compact discs from the drive s Failure to remove the media can damage the drive head Pack the computer i...

Page 53: ...ome for significant periods of time you might also want to add an external keyboard monitor or mouse Traveling with the computer When you are moving within a larger distance for instance from your office building to a client s office building or traveling locally Preparing the computer Prepare the computer as if you were taking it home Make sure that the battery in the computer is charged Airport ...

Page 54: ...e you need to show it to customs officials International Travelers Warranty passport Special considerations Follow the same special considerations as when traveling with the computer In addition these tips are useful when traveling internationally When traveling in another country check that the local AC voltage and the AC adapter power cord specifications are compatible If not purchase a power co...

Page 55: ...mputer from unauthorized access Setting these passwords creates several different levels of protection for your computer and data Supervisor Password prevents unauthorized entry into the BIOS utility Once set you must enter this password to gain access to the BIOS utility See BIOS utility on page 43 User Password secures your computer against unauthorized use Combine the use of this password with ...

Page 56: ...ss Enter When the User Password is set and the password on boot parameter is enabled a prompt appears at boot up Type the User Password and press Enter to use the computer If you enter the password incorrectly a warning message appears Try again and press Enter Important You have three chances to enter a password If you fail to enter the password correctly after three tries the system halts Press ...

Page 57: ...r read the following section Fax data modem Note Information in this section may not apply to your computer Your computer has a built in V 92 56 Kbps fax data modem Warning This modem port is not compatible with digital phone lines Plugging this modem into a digital phone line will damage the modem To use the fax data modem port connect a phone cable from the modem port to a telephone jack Warning...

Page 58: ...ed network To use the network feature connect an Ethernet cable from the Ethernet RJ 45 port on the chassis of the computer to a network jack or hub on your network Universal Serial Bus USB The USB 2 0 port is a high speed serial bus which allows you to connect USB peripherals without taking up precious system resources ...

Page 59: ...on for details High Definition Multimedia Interface Note Information in this section may not apply to your computer HDMI High Definition Multimedia Interface is an industry supported uncompressed all digital audio video interface HDMI provides an interface between any compatible digital audio video source such as a set top box DVD player and A V receiver and a compatible digital audio and or video...

Page 60: ... further enhances the usability and expandability of your computer ExpressCards support a vast number of expansion options including flash memory card adapters TV tuners Bluetooth connectivity and IEEE 1394b adapters ExpressCards support USB 2 0 and PCI Express applications Important There are two types ExpressCard 54 and ExpressCard 34 54 mm and 34 mm each with different functions Not all Express...

Page 61: ...he card operation 3 Push the card gently into the slot and release to pop out the card Then pull the card free from the slot Installing memory Note Information in this section may not apply to your computer Follow these steps to install memory 1 Turn off the computer unplug the AC adapter if connected and remove the battery pack Then turn the computer over to access its base 2 Remove the screws fr...

Page 62: ...t clicks into place 4 Replace the memory cover and secure it with the screw 5 Reinstall the battery pack and reconnect the AC adapter 6 Turn on the computer The computer automatically detects and reconfigures the total memory size Please consult a qualified technician or contact your local Acer dealer ...

Page 63: ...t sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed at the top of the screen Enable disk to disk recovery To enable disk to disk recovery hard disk recovery activate the BIOS utility then select Main from the categories listed at the top of the screen Find D2D Recovery at the bottom of the screen and use the F5 and F6 keys to set this value to Enabl...

Page 64: ...maximum of five times including the first time after which the last region code set will remain permanent Recovering your hard disk does not reset the number of times the region code has been set Refer to the table below for DVD movie region code information 2 The DVD movie will automatically play after a few seconds Note To change the region code insert a DVD movie of a different region into the ...

Page 65: ...system automatically blanks the screen to save power Press any key to turn the display back on If pressing a key does not turn the display back on three things might be the cause The brightness level might be too low Press Fn increase to adjust the brightness level The display device might be set to an external monitor Press the display toggle hotkey Fn F5 to toggle the display back to the compute...

Page 66: ...ual version the operating system and language you choose when you first turn on the system will be the only option for future recovery operations This recovery process helps you restore the C drive with the original software content that is installed when you purchased your notebook Follow the steps below to rebuild your C drive Your C drive will be reformatted and all data will be erased It is im...

Page 67: ...enefits from our support centers Place your proof of purchase in the flap located inside the front cover of the ITW passport If the country you are traveling in does not have an Acer authorized ITW service site you can still get in contact with our offices worldwide Please visit www acer com Before you call Please have the following information available when you call Acer for online service and p...

Page 68: ...eive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order together with the recommended course of action Error messages Corrective action CMOS battery bad Contact your dealer or an authorized service center CMOS checksum error Contact your dealer or an authorized service center Disk boot failure Insert a system bootable...

Page 69: ...se contact your dealer or an authorized service center for assistance Keyboard interface error Contact your dealer or an authorized service center Memory size mismatch Press F2 during POST to enter the BIOS utility then press Exit in the BIOS utility to reboot Error messages Corrective action ...

Page 70: ...ntenna Increase the separation between the device and receiver Connect the device into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Notice Shielded cables All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations Notice Periphera...

Page 71: ...e to give you an opportunity to maintain uninterrupted telephone service If this equipment should fail to operate properly disconnect the equipment from the phone line to determine if it is causing the problem If the problem is with the equipment discontinue use and contact your dealer or vendor Caution To reduce the risk of fire use only No 26 AWG or larger UL Listed or CSA Certified Telecommunic...

Page 72: ...h Telecom s Telepermit requirements are dependent on the equipment PC associated with this device In order to operate within the limits for compliance with Telecom s specifications the associated equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is not less than 5 seconds between the end of one call attempt and the beginning of another 5 This equ...

Page 73: ...ess frequency bands Some areas of France have a restricted frequency band The worst case maximum authorized power indoors is 10 mW for the entire 2 4 GHz band 2400 MHz 2483 5 MHz 100 mW for frequencies between 2446 5 MHz and 2483 5 MHz Note Channels 10 through 13 inclusive operate in the band 2446 6 MHz to 2483 5 MHz There are few possibilities for outdoor use On private property or on the private...

Page 74: ... to follow the RF safety instructions on wireless option devices that are included in the user s manual of each RF option device 01 Ain Orientales 02 Aisne 03 Allier 05 Hautes Alpes 08 Ardennes 09 Ariege 11 Aude 12 Aveyron 16 Charente 24 Dordogne 25 Doubs 26 Drome 32 Gers 36 Indre 37 Indre et Loire 41 Loir et Cher 45 Loret 50 Manche 55 Meuse 58 Nievre 59 Nord 60 Oise 61 Orne 63 Puy Du Dome 64 Pyre...

Page 75: ...terference to co channel Mobile Satellite systems 3 High power radar is allocated as the primary user of the 5 25 to 5 35 GHz and 5 65 to 5 85 GHz bands These radar stations can cause interference with and or damage this device 4 An improper installation or unauthorized use may cause harmful interference to radio communications Also any tampering of the internal antenna will void the FCC certifica...

Page 76: ... product to be used indoors for the frequency range of 5 15 GHz to 5 25 GHz to reduce the potential for harmful interference to co channel mobile satellite systems High power radar is allocated as the primary user of the 5 25 to 5 35 GHz and 5 65 to 5 85 GHz bands These radar stations can cause interference with and or damage to this device The maximum allowed antenna gain for use with this device...

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