1. SOME IN-LINE REMOTE CONTROL FUNCTIONS DO NOT WORK WITH MY DEVICE.
• The headphones are compatible with iOS and Android systems, and only support audio jacks that
follow the CTIA standard.
• Some functions may be different, based on the original software loaded on your device. If this is the
case, see your device’s instruction manual for details.
2. THE IN-EAR HEADPHONE TIPS EASILY FALL OUT OF MY EARS.
The tips are probably the wrong size for your ear canals. We’ve provided additional tips in different
sizes along with the headphones. Try different sizes until you find the best fitting tips. The goal is to
achieve a snug-fitting seal.
3. I HEAR ABNORMAL NOISES, SUCH AS STATIC.
• For the best audio performance, use high fidelity lossless music files (> 20 MB per song). Lossless
music formats include APE and FLAC.
• Your device may not have proper shielding, which causes interference and creates abnormal
sounds. Try using another device that has proper shielding.
Your operating system and the third party music/video player apps may have different settings for the
in-line remote control functions. We recommend that you use the music/video player apps that your
device has originally provided.
