ZyXEL Communications X2002, User Manual

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Chapter 23 ACD
X2002 User’s Guide
360
23.5.1 The Skill Menu Settings
Use this screen to create or edit a skill menu.
Click either the Add or Edit icons in the Skill Menu screen to display the options
as shown next.
Figure 217 The Skill Menu Screen
Each field is described in the following table.
Table 136 Skill Menu
LABEL DESCRIPTION
Skill Menu Enter a name for this skill menu. It can be any combination of 3~20
alphanumeric characters (a-z, A-Z, 0-9). Spaces, underscores, and
hyphens are allowed. You cannot begin the name with a digit.
Description Enter a description for this skill menu. It can be any combination of
0~64 alphanumeric characters (a-z, A-Z, 0-9). Spaces, underscores,
and hyphens are allowed.
Delete Click this button to remove any selected entries from the list.
Select Check a box in an entry row to flag it for deletion.
Code Select a keypad code that a caller can press to engage the associated
action. A single code can only be used once within a skill menu.
This column in the list indicates the code for a list item.
Action Select an action that happens when a caller presses an associated
keypad code. The action is linked to the skills created on the
Configuration > ACD > Skill
screen.
This column in the list indicates the action for a list item.
Add Click this to add an associated Code and Action pair to the list.
Apply Click this to save your changes.
Cancel Click this to go back to the previous screen without saving your
changes.