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Chapter 23 ACD

X2002 User’s Guide

359

23.5 The Skill Menu

This screen allows you to create menus that a caller can use while in the queue
waiting for an agent to respond. Skill menus are self-contained auto-attendants
limited to the ACD system.

For example, if a caller enters the queue for the “English” skill but an English-
speaking sales representative hasn’t yet picked up, he will periodically hear “Press
0 to exit. Press 3 for a Spanish-speaking representative. Press 4 for a French-
speaking representive. Press 5 for a Russian-speaking representative.”

The

Periodic Announce

settings for a skill menu can be configured in the

Skill

Settings

screen. See

Section 23.4.1 on page 354

for more details.

Click

Configuration > ACD > Skill Menu

to open this screen.

Figure 216

ACD > Skill Menu

Each field is described in the following table.

Table 135

ACD > Skill Menu

LABEL

DESCRIPTION

Skill Menu

This indicates the name for this skill menu.

Description

This indicates the description for this skill menu.

Delete

Click this to remove any selected entries from the list.

Select

Check a box in an entry row to flag it for deletion.

Add

Click this to add a new skill menu to the list.

Edit

Click this to modify an existing skill menu’s information.

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Summary of Contents for X2002

Page 1: ...ww zyxel com X2002 IP PBX Copyright 2010 ZyXEL Communications Corporation Firmware Version 1 20 Edition 1 06 2010 Default Login Details LAN IP https 192 168 1 12 WAN IP https 172 16 1 1 User Name admi...

Page 2: ......

Page 3: ...or descriptions of individual screens and supplementary information Command Reference Guide The Command Reference Guide explains how to use the Command Line Interface CLI and CLI commands to configure...

Page 4: ...ns about ZyXEL products Forum This contains discussions on ZyXEL products Learn from others who use ZyXEL products and share your experiences as well Customer Support Should problems arise that cannot...

Page 5: ...s denoted by square brackets and uppercase text for example ENTER means the enter or return key on your keyboard Enter means for you to type one or more characters and then press the ENTER key Select...

Page 6: ...Icons Used in Figures Figures in this User s Guide may use the following generic icons The X2002 icon is not an exact representation of your device The X2002 Computer Notebook computer Server DSLAM F...

Page 7: ...onnel should service or disassemble this device Make sure to connect the cables to the correct ports Place connecting cables carefully so that no one will step on them or stumble over them Always disc...

Page 8: ...er s Guide 8 Warning To avoid risk of electric shock remove only one card at a time and do not place fingers or objects inside the chassis Cover empty slots with slot covers This product is recyclable...

Page 9: ...agement 185 Office Hours 189 Authority Group 193 Ring Group 225 Pickup Group 235 Click To Talk Group 239 Group Access Code 249 Outbound Line Group 253 Auto Attendant 287 LCR 305 Group Management 313 C...

Page 10: ...Contents Overview X2002 User s Guide 10 License Control 457 Web Portal 463 IVR System 483 Troubleshooting 489 Product Specifications 501...

Page 11: ...Telephony Features 29 1 1 3 Scalable Design 30 1 1 4 Automatic Call Distribution 30 1 1 5 Click To Talk 30 1 1 6 Mobile Phone Extensions 31 1 2 Ways to Manage the X2002 31 1 3 Good Habits for Managing...

Page 12: ...mpany with Existing PBX 75 3 5 3 Example 3 Company with Existing PBX and Expanding Employees 76 3 6 Using Call Features 76 3 6 1 Customizing Feature Codes 77 3 6 2 Using the Voicemail Feature 77 3 7 U...

Page 13: ...Screen 116 5 4 The DDNS Dynamic DNS Screen 117 5 4 1 DYNDNS Wildcard 117 5 4 2 Configuring the DDNS Screen 118 5 5 The NTP Network Time Protocol Screen 119 5 6 The Static Route Screen 120 5 6 1 Confi...

Page 14: ...ZyXEL Profile Setup Edit 155 7 2 3 ZyXEL Profile Setup View SPTGEN 156 7 3 snom Profile Setup 157 7 3 1 What is snom 158 7 3 2 snom Batch Configuration XML File 159 7 3 3 snom Profile Setup Edit 159...

Page 15: ...nstalling and Removing DSP Modules 186 11 2 1 How to Install a DSP Module 186 11 2 2 How to Remove a DSP Module 187 11 3 The DSP Management Screen 188 Chapter 12 Office Hours 189 12 1 Overview 189 12...

Page 16: ...3 17 Configure BRI Extensions the Basic Screen 221 13 3 18 The BRI Extension Call Forward Screen 222 13 3 19 The BRI Extension Voice Mail Screen 222 13 3 20 The BRI Extension Advanced Screen 222 13 4...

Page 17: ...Screen 251 Chapter 18 Outbound Line Group 253 18 1 Overview 253 18 1 1 What You Can Do in this Chapter 254 18 1 2 What You Need to Know 254 18 1 3 Before You Begin 257 18 2 Outbound Line Group Screen...

Page 18: ...in this Chapter 306 20 1 2 What You Need to Know 306 20 1 3 Before You Begin 307 20 2 LCR List 307 20 2 1 LCR Configuration 308 20 2 2 Add Edit LCR Dial Condition 310 Chapter 21 Group Management 313 2...

Page 19: ...ing Example 2 340 22 9 The Call Transfer Screen 341 22 9 1 Configuring the Call Transfer Screen 341 22 10 TAPI 341 22 10 1 Setting Up the TAPI Server Driver 342 22 10 2 Sending Call Invites from Micro...

Page 20: ...r 381 26 1 2 What You Need to Know 381 26 2 The View Log Screen 382 26 2 1 Filter Log Results Screen 384 26 3 The Log Setting Screen 385 26 3 1 Active Log Summary Screen 386 26 3 2 System Log Configur...

Page 21: ...415 Chapter 30 Diagnostics 417 30 1 Overview 417 30 1 1 What You Can Do in this Chapter 417 30 1 2 What You Need to Know 417 30 2 The Information Collect Screen 418 30 3 The Packet Capture Screen 420...

Page 22: ...chnical Reference 454 Chapter 35 License Control 457 35 1 Overview 457 35 1 1 What You Can Do in this Chapter 457 35 1 2 What You Need to Know 457 35 1 3 Before You Begin 458 35 2 The Registration Scr...

Page 23: ...e Connections and LEDs 489 38 2 X2002 Access and Login 490 38 3 Internet Access 493 38 4 Advanced Features 494 38 5 Reset the X2002 to Its Factory Defaults 495 38 6 The Console Port 496 38 6 1 Use the...

Page 24: ...Table of Contents X2002 User s Guide 24...

Page 25: ...25 PART I User s Guide...

Page 26: ...26...

Page 27: ...side world via connections to any combination of the following networks A traditional Public Switched Telephone Network PSTN A broadband Internet connection to an Internet Telephony Service Provider I...

Page 28: ...municating with the X2002 A IP Phones Telephones that convert voice into IP packets and vice versa for example ZyXEL s V 500 B Softphones Software based phones installed on PCs C VoIP Gateways Devices...

Page 29: ...to set up and manage features on an internal telephone network without relying on your telephone service provider The following are just a few examples Conference calls Voicemail Call Forwarding The...

Page 30: ...e incoming calls to specific groups of phones connected to your telephone network Distributed calls can then be sent to individual people based on assigned skill sets This is known as Skill Based Rout...

Page 31: ...n alternative to the web configurator and in some cases are necessary to configure advanced features FTP Use FTP for firmware upgrades 1 3 Good Habits for Managing the X2002 Do the following things re...

Page 32: ...Chapter 1 Introduction X2002 User s Guide 32 1 4 LEDs The figure below shows the LEDs on the X2002 Figure 4 LEDs PWR ALM WAN LAN SYS SYS FXS SYS FXO 1 2 3 4 1 2 3 4 FXS BRI PRI FXO FXS FXO...

Page 33: ...e Off The line is not in use FXO 1 4 FXO O1 O2 Green On The line is connected and receiving a signal Off The line is not connected ISDN BRI 1 4 Green On The line is connected and receiving a signal Of...

Page 34: ...Chapter 1 Introduction X2002 User s Guide 34 All 4 LED Blinking System fails Off There is a system configuration error Table 1 LEDs continued LED COLOR STATUS DESCRIPTION...

Page 35: ...tively this could be an extension assigned to an analog phone which connects to the X2002 via a VoIP gateway device FXS Foreign Exchange Subscriber Extension This is an extension assigned to an analog...

Page 36: ...ompany FXO ports always point in the direction of the telephone services The figure below shows the relationship between FXS and FXO ports Figure 5 FXS and FXO Ports LCR Least Cost Routing This is a r...

Page 37: ...mply dial the extension they want to call The X2002 checks to see if the number dialed is an existing extension and forwards the call to that extension The X2002 by default allows people with extensio...

Page 38: ...thority group access to outbound lines Everyone in the organization has the same rights to use outbound lines Figure 7 Outbound Call Routing Basic In a more advanced example you can create two authori...

Page 39: ...iguration requirement for setting up outbound call routing are 1 Create an authority group 2 Create extensions in the authority group 3 Create an outbound line group 4 Create LCRs and add outbound lin...

Page 40: ...Chapter 2 How It Works X2002 User s Guide 40...

Page 41: ...owing figure Figure 9 Tutorial Overview The tutorials include Table 2 Tutorials Overview TUTORIAL GOAL STEPS Making Internal Calls Configure SIP Extensions Connect IP Phones Register IP Phones Auto Pr...

Page 42: ...dium Business Example 2 Company with Existing PBX Example 3 Company with Existing PBX and Expanding Employees Using Call Features Customizing Feature Codes Using the Voicemail Feature Using Your Web P...

Page 43: ...ing extensions see Chapter 2 on page 35 for more information The figure also shows an internal call between extensions 1001 and 1009 Figure 10 Internal Calls 3 1 1 Configure SIP Extensions The followi...

Page 44: ...p s Advanced icon 4 The following screen displays Click Batch Add to configure multiple SIP accounts at the same time 5 Configure the screen as shown next The SIP extension number and any configured S...

Page 45: ...1001 and the SIP password for this extension is 11100199 You do not need to configure the Prefix and Postfix values as long as the SIP password length is at least four digits long Click Apply and wait...

Page 46: ...blocking phonebook voice mail and other settings See Chapter 36 on page 463 for more information 8 If the IP phone is from ZyXEL and supports auto provisioning use section Section 3 1 4 on page 48 to...

Page 47: ...only but it includes all the key fields necessary to complete a SIP registration It shows the SIP registration of an IP phone with the extension 1001 Figure 12 Example IP Phone SIP Registration Scree...

Page 48: ...shows an IP phone A softphone B VoIP gateway C and ATA D downloading configuration text files from the X2002 Figure 13 Auto Provisioning After you configure the SIP extensions see Section 3 1 1 on pag...

Page 49: ...ddress or serial number 3 1 4 1 Configuring the IP Phones for Auto Provisioning Configure the ZyXEL IP phones to receive configuration information from the X2002 This typically involves enabling auto...

Page 50: ...ction Figure 14 Making a PSTN Call 3 2 1 The PSTN Connection This example assumes that the X2002 has an FXO interface card already installed refer to the Quick Start Guide and that you have connected...

Page 51: ...f the group PSTN1 in this example and click Apply Note the Machine ID field this is a name automatically assigned to the X2002 In some web configurator screens the outbound line group is identified in...

Page 52: ...incoming calls see Chapter 19 on page 287 for details 6 Make sure the Default AA option is selected FAX is used to forward calls to a single extension such as your FAX machine s extension and click A...

Page 53: ...as Least Cost Routing or LCR The LCRs determine which outside line the X2002 should use to complete outbound calls In our example we want to use the PSTN1 outbound line group to complete local calls...

Page 54: ...field This means that this LCR will be used when callers dial any number that begins with a 0 The period is a wildcard character meaning anything can follow the zero Test the dial condition In our ex...

Page 55: ...gned to an appropriate authority group 3 2 3 Assigning an LCR to an Authority Group The Group Management screen allows you to give an authority group and the extensions in that group the right to use...

Page 56: ...gure summarizes the outbound call process for this example 3 3 Making ITSP Calls The following section shows you how to make and receive calls via a connection to the PSTN This example covers The ITSP...

Page 57: ...o the ITSP This example assumes that the X2002 has a network connection to the SIP server at your ITSP The following figure shows the network configuration used in this example Figure 17 Network Conne...

Page 58: ...mple and click Apply Note the Machine ID field this is a name automatically assigned to the X2002 in some management screens the outbound line group is identified in the following format Machine ID Gr...

Page 59: ...hapter 3 Tutorials X2002 User s Guide 59 3 The new outbound line group displays in the following screen Now you will configure the connection to your ITSP Click the outbound line group s Advanced icon...

Page 60: ...in the fields with the information provided by your ITSP in our example we use the sample information as shown in Table 3 on page 58 Click Apply when you are done 5 The Outbound Line Group screen disp...

Page 61: ...e extension they would like to reach See Section 3 3 2 on page 61 for information on how to set up a dialing rule so that the extensions on your network can make calls via your ITSP 3 3 2 Creating a D...

Page 62: ...on to configure a dial condition 3 The Dial Condition screen appears as shown Type 1XXXXX followed by a period in the Dial Condition field This means that this LCR will be used when callers dial any 7...

Page 63: ...n this example our ITSP has a special dial plan for long distance calls A caller must dial 016 in order to take advantage of the dial plan By adding 016 in the Prefix field the X2002 automatically add...

Page 64: ...n In our example we give the authority group Basic the right to call out using the LCR long_distance_call 1 Click Configuration PBX Group Management to view the following screen 2 Click the Advanced i...

Page 65: ...aling Rule for ISDN creating a rule which tells the X2002 when to use the ISDN connection when completing outbound calls Assigning an LCR to an Authority Group giving extensions the right to make outb...

Page 66: ...ny The front of your X2002 should look as shown in the following figure Note In this example a PRI interface card is installed in slot B and port 1 is used for the connection You will use this informa...

Page 67: ...Slot and Port fields Then configure the Switch Type NT TE Mode LineBuildOut Framing and Coding fields according to the settings on the peer end of PRI device or on the set up information provided by...

Page 68: ...ed in the following format Machine ID Group Name so in our example it is IPPBX_001 OG_PRI1 4 The new outbound line group displays in the following screen Now you will add the FXO connections to the ou...

Page 69: ...he callers to dial the extension they would like to reach See Section 3 4 2 on page 69 for information on how to set up a dialing rule so that the extensions on your network can connect to the ISDN 3...

Page 70: ...al condition 3 The Dial Condition screen appears as shown Type 800 followed by a period in the Dial Condition field This means that this LCR will be used when callers dial any number that begins with...

Page 71: ...e assigned to an appropriate authority group 3 4 3 Assigning an LCR to an Authority Group The Group Management screen allows you to give an authority group and the extensions in that group the right t...

Page 72: ...nced column of the ISDN_call LCR as shown below Click Apply 3 You can now use the telephones that are part of the Basic authority group to make outbound calls using the ISDN connection The following f...

Page 73: ...Configuration Examples The following section shows you some examples of deploying the X2002 using ISDN in organizations of various sizes The following figure shows the three examples 1 3 Figure 22 ISD...

Page 74: ...ou want outsiders to dialing in directly to extensions without going through the Auto Attendant follow the instruction until step 5 select DDI DID and configure the settings as following Figure 23 ISD...

Page 75: ...p to 30 using E1 voice channels The capacity and cost for call number support is greater than using FXO interface cards Using 4 FXO interface cards supports only 16 simultaneous calls See an example o...

Page 76: ...nt the callers from the PBX s extensions to the X2002 s not to go through the Auto Attendant or MSN if you are using BRI line s and you want to have multiple subscriber numbers on one port Note Like E...

Page 77: ...pecific feature For example dialing 96 transfers a call Figure 26 Server Feature Code 3 6 2 Using the Voicemail Feature The voicemail feature code as assigned in Section 3 6 1 on page 77 is Users can...

Page 78: ...hone is just like the telephone you usually use to make calls from this extension you can call all the same numbers in the same way The following sections show examples of how to access the X2002 s we...

Page 79: ...gure 28 Tutorial Web Portal IP Address Note Don t forget the s in https this s indicates a secure IP address which means that communication between your computer and the X2002 including your phone cal...

Page 80: ...SIP Auth Password and the PIN code you use to access the web portal voicemail and the IVR Interactive Voice Response system displayed as Web IVR VM PIN Code Note The SIP Auth Password field does not d...

Page 81: ...ng table shows the example call setting information You can also use this table to make a note of the call settings you want to configure if you like E X A M P L E Table 6 Tutorial Call Settings EXAMP...

Page 82: ...you want 3 White List Click the White List button In the screen that displays enter each phone number in the Number field and click Add after each one Click Apply when you are finished Call Forwardin...

Page 83: ...Number field and click Add after each one Click Apply when you are finished In the After Office Hours row select Voice Mail 5 Black List Select Enable and click the Black List button In the screen tha...

Page 84: ...icemail The following table shows the example voicemail settings You can also use this table to make a note of the voicemail settings you want to configure if you like To configure this screen enter y...

Page 85: ...rectly try listening to an audio file or recording a voice note to check if there is a problem The following table describes how to use the web phone to perform some basic phone functions Table 8 Tuto...

Page 86: ...e following screen appears In this example we use the settings as follows Username debug Password 1234 Adjust the microphone volume Use the slider on the right of the keypad Mute the speakers and the...

Page 87: ...e newly created debug admin account 3 Go to Maintenance Administration Diagnostics Packet Capture and fill in the following information Interface LAN Host 192 168 1 150 Protocol All Stop capture after...

Page 88: ...ample registration fails because the SIP username must be a number and not letters bob in this example for the X2002 If you cannot solve the problem you should contact customer support and send this f...

Page 89: ...ACD system Auto Attendant AA The auto attendant is the crux of the automated menu system It functions as a kind of automated switch board operator When properly configured the X2002 auto attendant ca...

Page 90: ...een Although the usage order is 1st Menu Submenus Skills Agents we have to build our system in reverse order by starting with the ACD based agents and skills and then work our backwards toward the aut...

Page 91: ...20 digits to serve as the agent s identification number This number has no relation to any other number or account ID in other features on the X2002 but it is required for the agent to log into the AC...

Page 92: ...ts we created in the previous section to the skills we re going to create in this section It also allows us to later assign these very same skills to the auto attendant menus when they are in turn cre...

Page 93: ...us since this will be the skill that forwards all calls requesting order status information to the appropriate people Ring Strategy This option allows you to choose how a call is forwarded to the agen...

Page 94: ...r to the preceeding two options determining how the X2002 handles incoming calls when an agent does not answer or pick up after a certain amount of time Max Waiting Calls Enter the maximum number of c...

Page 95: ...nd another to handle the submenu tier Skills Once a caller gets to the submenu his call can then be forwarded to a live person or in otherwords an agent 1 Go to the Configuration PBX Outbound Line Man...

Page 96: ...s click the Add button 6 On the Option Settings screen enter a keypad number and action for your auto attendant Because this is the language selection auto attendant for the Acme Widget company the co...

Page 97: ...play when a caller accesses this menu For example Press 1 for English or 2 for Spanish You can do that using the Audio Upload option on this screen See Section 19 3 2 on page 293 for details on this 8...

Page 98: ...process for any other menu options such as Technical Support and Accounts and Billing for the Acme Widget company The final screen may look something like this Note Don t forget to upload the actual a...

Page 99: ...99 PART II Technical Reference...

Page 100: ...100...

Page 101: ...Flash installed In order to use the web configurator you need to allow Web browser pop up windows from your device Web pop up blocking is enabled by default in Windows XP SP Service Pack 2 JavaScript...

Page 102: ...gurator Login 4 A screen opens up prompting you to change the default user name and password Change the default password note it down and put it in a safe place Click Apply to go to the status screen...

Page 103: ...103 4 3 The System Screen The System screen is the first screen that displays when you access the web configurator The following figure shows the navigating components of the web configurator screen...

Page 104: ...in the navigation panels Table 10 Navigation Panel Links LINK DESCRIPTION Network Use these screens to configure network settings on the X2002 LAN Use this screen to configure the LAN IP address of t...

Page 105: ...tion about SIP extensions configured on the X2002 FXS Peer Use this screen to view status information about FXS extensions configured on the X2002 BRI Peer Use this screen to view status information a...

Page 106: ...onfigure remote management settings for example FTP and HTTPS access on the X2002 TFTP Management Use this screen to load files such as phone firmware to the X2002 so TFTP client devices can check the...

Page 107: ...sentation of the X2002 Click the Dashboard button in any of the web configurator screens to view the screen as shown Figure 38 Dashboard Select how often you want to update the information in the Dash...

Page 108: ...ps Edit This icon takes you to a screen where you can perform basic configuration changes Advanced This icon takes you to the main configuration screen of most features Delete Use this icon to remove...

Page 109: ...default administrator username admin and password 1234 The LAN IP address of the X2002 also reverts to the default 192 168 1 12 and the WAN IP address reverts to 172 16 1 1 4 8 Rebooting the X2002 If...

Page 110: ...g in with your password again after you log out This is recommended after you finish a management session for security reasons Figure 40 Web Configurator Logout Link 4 10 Help The web configurator s o...

Page 111: ...to a SIP server at the ITSP SIP IP devices use the WAN IP address of the X2002 to connect to it On the LAN SIP IP phones use the LAN IP address of the X2002 to connect to it Figure 41 Network Deployme...

Page 112: ...hone circuits terrestrial radio systems and satellite systems DNS Use DNS Domain Name System to map a domain name to its corresponding IP address and vice versa For instance the IP address of www zyxe...

Page 113: ...X2002 you should consider the following If the X2002 has dynamically assigned IP address from your ISP then you should configure DDNS Dynamic DNS This allows the IP devices on the WAN to establish con...

Page 114: ...o assign IP addresses to IP phones on the network to which it is connected It cannot function as a router in this capacity Default Gateway Enter the DHCP server s default gateway IP address DNS Enter...

Page 115: ...C Address This displays the MAC address associated with the IP address Add Click this button to add a new static IP address to the list Edit Click this edit an item in the list Apply Click this to sav...

Page 116: ...did not assign you a static IP address Click Renew to send a request to the DHCP server for a new IP address Static IP Default Select this if your ISP or network administrator assigned you a static I...

Page 117: ...ndns org This is for people with a dynamic IP from their ISP or DHCP server that would still like to have a domain name The Dynamic DNS service provider will give you a password or key 5 4 1 DYNDNS Wi...

Page 118: ...e the password assigned to you Domain name Type the domain name assigned to your X2002 by your Dynamic DNS provider You can specify up to two host names in the field separated by a comma Wildcard Sele...

Page 119: ...section displays the current date and time Time and Date Setup Manual Select this if you want to specify the current date and time in the fields below New Time Enter the new time in this field and cl...

Page 120: ...f Static Routing Topology Time Zone Setup Time Zone Select the time zone at your location Enable Daylight saving Select this if your location uses daylight savings time Daylight savings is a period fr...

Page 121: ...Figure 49 Static Route Add Table 17 Network Static Route LABEL DESCRIPTION Delete Select this checkbox and click Delete to remove this static route from the X2002 Destination Network This parameter s...

Page 122: ...ress of the gateway The gateway is a router or switch on the same network segment as the device s LAN port The gateway helps forward packets to their destinations Network Interface This is a read only...

Page 123: ...icator is a single bit flag always set to zero for the device If a frame received at an Ethernet port has a CFI set to 1 then that frame should not be forwarded as it is to an untagged port The remain...

Page 124: ...Chapter 5 Network Deployment X2002 User s Guide 124...

Page 125: ...example in the figure below devices A D act as clients and must register with the X2002 before they are able to make calls via the X2002 The X2002 also is a client in relation to the SIP server locat...

Page 126: ...o configure email settings It allows users to send voice mails or cdr backup data through the email server See Section 6 9 on page 144 Use the Fake IP screen to configure settings that may help you to...

Page 127: ...deo telephone digital fax machine also known as G4 fax machine The NT Network Terminal is the termination device between TEs and ISDN central office CO The NT is responsible for performance monitoring...

Page 128: ...r 2 signaling and initiates the negotiation Slave responses master s signaling You must connect a Q SIG master device to a Q SIG slave device An example of a Q SIG configuration is shown next Figure 5...

Page 129: ...ines and hardware they do not require a central server to manage their data nor do they behave strictly as clients All participants in a peer to peer network can provide data to the others like a serv...

Page 130: ...lobal Setting LABEL DESCRIPTION SIP Server Realm Name A realm is a set of usernames and passwords used by SIP client devices to authenticate with a SIP server The X2002 supports a single realm When SI...

Page 131: ...r the G723 1 voice codec Note This setting only takes effect after a system restart Disable Personal AA Select From external call to disable the X2002 s Auto Attendant feature for calls received from...

Page 132: ...X2002 listens for a tone to detect if an FXO line has been hung up This tone differs by region and it may also differ slightly between carriers In some cases the X2002 may mistake background noise fo...

Page 133: ...Select the volume level transmitted from the X2002 6 is the quietest and 6 is the loudest Rx Volume Select the volume level transmitted to the X2002 6 is the quietest and 6 is the loudest Dial Interv...

Page 134: ...r which you want to configure FXO settings Switch Type Select a switch type according to your area and the technology your telephone company uses Generally U S telephone exchanges use 5ESS switches wh...

Page 135: ...the switch type is NT then Digital Handling can select Overlap or En bloc Note If the switch type is TE then Digital Handling can select En bloc only Tx Volume Select the volume level transmitted fro...

Page 136: ...gure ISDN PRI interface settings on the X2002 Click Configuration PBX Server Configuration Server PRI Configuration to view the screen as shown next Note You have to reboot the X2002 manually to apply...

Page 137: ...select All to make the settings the same for all ISDN PRI interface cards Port Specify the PRI port on the ISDN PRI interface card you want to configure Switch Type Select a switch type depending on...

Page 138: ...X 660 550 660 ft E1 Select one of the following options based on the possible cable distance your estimated between two PRI peers 120 120 ft Framing This is a type of framing which decides the way to...

Page 139: ...the X2002 6 is the lowest and 6 is the loudest Rx Volume Select the volume level transmitted to the X2002 6 is the lowest and 6 is the loudest Apply Click this to save your changes Cancel Click this t...

Page 140: ...ng with the string 555 from calling the extensions configured on the X2002 To access this screen click Configuration PBX Server Configuration Server Call Block AA Black List Figure 61 Call Block Black...

Page 141: ...ure Code The following table describes the labels in this screen Table 28 Server Feature Code LABEL DESCRIPTION Feature code setting The codes you enter are dialed by individuals to manage the feature...

Page 142: ...feature on for this extension DND Off This code is used to turn the Do Not Disturb feature off for this extension DND VM This code is to forward an incoming call to voice mail system when the call wa...

Page 143: ...fix is considered internal and thus routed to the appropriate extension If that extension does not exist an error is returned Leave this field blank if you do not require people using your telephone n...

Page 144: ...ens Click Configuration PBX Server Configuration Server E Mail to view the screen as shown next Figure 63 Server E Mail Each field is described in the following table Table 29 Server E Mail LABEL DESC...

Page 145: ...d of the telephone conversation Note This feature should be used if the NAT router does not utilize SIP ALG Click Configuration PBX Server Configuration Server Fake IP to view the screen as shown next...

Page 146: ...creen as shown next Figure 65 Server Peer to Peer Each field is described in the following table Table 31 Server Peer to Peer LABEL DESCRIPTION Peer to Peer Peer to Peer Select Disable to turn this fe...

Page 147: ...and GSM codecs but the X2002 is set to G 723 then the X2002 lets B know that only the G 723 codec is available for the telephone call 4 When B accepts the invite from the X2002 it sends back an ackno...

Page 148: ...eer Work Together Peer to peer calls can be made through the X2002 but with certain limitations 1 Peer to peer calls can be made between any devices on the LAN if they belong to a subnet listed in the...

Page 149: ...to a subnet listed in the localnet table and the other does not Furthermore the devices making a peer to peer connection Must have a common codec they can use between them Must use SIPInfo for DTMF M...

Page 150: ...copper wires using B channels with 64 kbps bandwidth D channels are mainly used for signaling and control with 16 kbps or 64 kbps bandwidth depending on service levels There are two service levels in...

Page 151: ...ssary for the device to register with the X2002 The configuration file is encrypted using 3DES Triple Data Encryption Standard See Chapter 13 on page 193 for more information on extensions and Chapter...

Page 152: ...device or softphone to receive configuration information from the X2002 This typically involves specifying the protocol used for auto provisioning At the time of writing you can use HTTP protocol for...

Page 153: ...he Auto Provision Screen If an auto provisioning file has been configured for a SIP extension this screen displays the mapping between SIP extensions and ZyXEL VoIP device s MAC addresses or serial nu...

Page 154: ...and a SIP device s MAC address or serial number Current SIP Peer List Phone Numbers This field displays the extension number configured on the X2002 MAC Address This field displays the MAC address of...

Page 155: ...settings from the X2002 for this extension This field is left blank for extensions assigned to software based IP phones Serial No Specify the serial number of the software based IP phone that receives...

Page 156: ...interval time plus the delay time For example of SIP phone A has the interval time of 10 hours and delay time of 10 seconds the next auto provisioning download will be 10 hours and 10 seconds later S...

Page 157: ...to Provision snom Profile Setup LABEL DESCRIPTION Service Config uration Machine ID This indicates the X2002 s identification number Configuration Select Enable to turn on auto provisioning for this d...

Page 158: ...ZyXEL device specified to receive configuration settings from the X2002 This field is blank for extensions assigned to software based IP phones Serial No This field displays the serial number of the...

Page 159: ...te_policy perm auto_update update_policy pnp_config perm on pnp_config firmware_status perm http 192 168 1 12 8080 provision snom_300 xml firmware_status user_active idx 1 perm on user_active user_nam...

Page 160: ...le 36 snom Profile Setup Edit LABEL DESCRIPTION Auto Provision Profile Setting MAC Address Specify the MAC address of the ZyXEL device that receives configuration settings from the X2002 for this exte...

Page 161: ...Feature Key Setting LABEL DESCRIPTION snom Feature Key Setting Key List This list corresponds to the special feature keys on snom VoIP phone Active Select either On or Off to enable or disable a key c...

Page 162: ...ting snom Firmware Upgrade Each field is described in the following table Table 38 snom Firmware Upgrade LABEL DESCRIPTION snom Firmware Upgrade Product List This list corresponds to the snom products...

Page 163: ...ON Firmware Version Enter the filename of the firmware to be uploaded to the connected IP phones FTP Server Address Enter the FTP address that hosts the firmware Note You must enter the full FTP path...

Page 164: ...ange each phone on the network randomly sets a time between the start time and the end time in which to connect to the FTP server and upgrade itself Note This option only works when the Firmware Upgra...

Page 165: ...X Server Configuration Auto Provision EZ Provision Figure 75 Auto Provision EZ Provision Each field is described in the following table Table 40 Auto Provision EZ Provision LABEL DESCRIPTION New PIN C...

Page 166: ...Chapter 7 Auto Provision X2002 User s Guide 166...

Page 167: ...cket delivery This could cause strange sound effects The X2002 utilizes a jitter buffer to minimize the effects of jitter Packet Loss packets are dropped due to an overwhelming amount of traffic on th...

Page 168: ...pliant network devices along their route Packets are marked with DiffServ Code Points DSCPs indicating the level of service desired This allows the intermediary DiffServ compliant network devices to h...

Page 169: ...screen to set up the QoS settings on the X2002 To access this screen click Configuration PBX Server Configuration QoS Figure 76 Server Configuration QoS Each field is described in the following table...

Page 170: ...Chapter 8 QoS X2002 User s Guide 170...

Page 171: ...tion 9 2 on page 172 9 1 2 What You Need to Know The following terms and concepts may help you as you read through the chapter Voicemail Forwarding Method You can manage your voice mail messages by fo...

Page 172: ...Specify the maximum number of seconds for each voice mail message This value can be from 1 to 90 seconds Max Usage per User Specify the maximum number of seconds for all voice mail messages for each...

Page 173: ...ion 13 3 17 on page 221 for ISDN extensions If a user authenticates successfully the system prompts the number of new or old voice messages available for him or her in the system Then he or she is gui...

Page 174: ...s Personal Voice Mail Main Flow The following figure describes the main flow in the personal voice mail system Figure 78 Personal Voice Mail Flow Voice Mail Feature Code Enter Password Authentication...

Page 175: ...nu See Figure 80 Change Folder Menu The following figure describes the Change Folder Menu From Voice Mail Main press number 2 on your phone keypad to enter this menu This menu allows you to switch the...

Page 176: ...l Box Options Menu After recording a message for unavailable busy and or temporary greeting press the following number on your phone keypad to 1 accept what you recorded and save 2 play what you recor...

Page 177: ...n the entries from both phonebooks duplicate entries included are displayed to the end users 10 1 1 What You Can Do in this Chapter Use the Phonebook Configuration screen to set up a connection to an...

Page 178: ...of the LDAP server you want to query Port number this is the port number that the LDAP user to receive LDAP queries RootDN this is the username used to authenticate with the LDAP server This informati...

Page 179: ...ion to configure your connection settings to the LDAP database containing the phonebook entries you want to import to the X2002 LDAP Enable Check this box to enable LDAP based phonebook on the X2002 L...

Page 180: ...al to transfer the X2002 s phonebook to the ZyXEL or snom VoIP phones Select Extensions in system to transfer the X2002 s extensions to the ZyXEL or snom VoIP phones Local Phonebook Export Import Use...

Page 181: ...e in the LDAP database that you want to map the E mail field of the LDAP phonebook to Logon Name Specify the field name in the LDAP database that you want to map the Logon Name field of the LDAP phone...

Page 182: ...phonebook with the LDAP database Click Set to save this setting Refresh Click Refresh to immediately update the LDAP phonebook with the LDAP database Table 44 Phonebook LDAP Phonebook continued LABEL...

Page 183: ...Local Phonebook screen is shown In the Edit Local Phonebook screen some of the fields are read only Figure 86 Local Phonebook Add Edit Screen Country This field displays the Country field value of the...

Page 184: ...for this local phonebook entry This field is limited to 20 numeric characters 0 9 Mobile Type a Mobile value for this local phonebook entry This field is limited to 20 numeric characters 0 9 E mail T...

Page 185: ...sly See the product specification in Chapter 39 on page 501 for details about the X2002 s DSP modules This chapter shows you how to install and uninstall additional DSP modules in the X2002 It also di...

Page 186: ...king decisions on purchasing additional DSP modules or assigning the DSP channels on the X2002 A typical conversation uses two channels A conference call uses one channel per participant Unassigned DS...

Page 187: ...02 upside down on a flat dry surface The DSP hatch is located on the base of the X2002 2 Unscrew and remove the DSP hatch retaining screw 3 Remove the DSP hatch cover 4 Gently press the retaining arms...

Page 188: ...ou have installed on the X2002 FXO This field displays the total DSP channels assigned to the FXO ports on the X2002 The X2002 automatically assigns one DSP channel per FXO port on the X2002 FXS This...

Page 189: ...auto attendant feature to determine how the X2002 handles incoming calls For example when calls come into your organization during office hours you may want to allow them to enter any extension they...

Page 190: ...sions To customize office hours on a per extension or per authority group basis you must go to those specific screens For more see Chapter 13 on page 193 Figure 90 Server Configuration Office Hour Set...

Page 191: ...til 5 30 PM Holiday This section allows you to set a specific day of the year as a holiday which the X2002 will then treat as after office hours Date Enter a date in mm dd format double digit month da...

Page 192: ...es the current system office hours to the auto attendant and all authority groups Auto Attendant Authority Group Extension This applies the current system office hours to the auto attendant all author...

Page 193: ...ne authority group on the X2002 See the How It Works chapter on page 35 for an overall explanation of authority groups and extensions This chapter focuses on how to create authority groups on the X200...

Page 194: ...n 13 3 10 on page 215 Use the Add an FXS Extension and Configure FXS Extensions screens to add a regular telephone extension to an authority group on the X2002 and configure its settings See Section 1...

Page 195: ...local calls only Authority Group Guidelines Authority groups and extensions follow these guidelines You must create at least one authority group on the X2002 Each extension can be a member of only on...

Page 196: ...ty groups are configured on the X2002 and it allows you to search extensions configured on the X2002 Extension Number Type an extension number and click Query to see if an extension number is already...

Page 197: ...the extension number that you searched for on the X2002 Group Name This field displays the authority group to which this extension belongs SIP Auth User Name This field displays the user name associa...

Page 198: ...Table 51 Add Edit Authority Group LABEL DESCRIPTION Machine ID This field is only available when adding a new authority group Group Name Type a new name or modify an existing name for this authority g...

Page 199: ...ription given to the authority group you are configuring Batch Add Click Batch Add if you want to configure multiple extensions for IP phones connected to the X2002 SIP Peer FXS Peer BRI Peer The scre...

Page 200: ...umbers that you don t want to receive calls from Or stop calls without caller ID from reaching your extension Voice Mail Forwarding Configure the X2002 to forward your voice mail messages to your emai...

Page 201: ...ncrement which the X2002 uses to create this range of extensions Amount Type the number of extensions you want to create The number of extensions you can create is limited by the subscription service...

Page 202: ...Configuration PBX Server Configuration Server screen G 726 See Voice Codecs on page 223 for more information When two SIP devices start a SIP session they must agree on a codec If these SIP extension...

Page 203: ...nsion to access the web portal Interactive Voice Response system or Voice Mail This value can be 3 10 digits SIP Auth User Name Type the SIP user name associated with this extension The IP phone regis...

Page 204: ...Description Type a brief description for this SIP extension This field can be 0 63 alphanumeric characters A Z a z 0 9 underscores _ hyphens and spaces 0 means the field can be left blank Apply Click...

Page 205: ...e this for authentication The password can be 4 32 alphanumeric characters long A Z a z 0 9 Spaces are not allowed Department Type the department for this SIP extension This field can be 0 40 alphanum...

Page 206: ...etting Use this section to configure call forwarding settings for your extension Office Hours The X2002 has separate rules for call forwarding during office hours than after office hours The settings...

Page 207: ...Select Disable to turn this feature off for this extension Select Enable and specify an extension 0 20 digits in length The X2002 will forward all incoming calls to that extension when your phone is o...

Page 208: ...mbers to turn this feature on and off using feature codes Select Force Enable to override the authority group member settings and require that all calls to use this feature For more information on fea...

Page 209: ...White List Each field is described in the following table Table 57 DND White List LABEL DESCRIPTION Number Enter the telephone number you want to allow to call you even if you DND turned on Click Add...

Page 210: ...Click Add and the number you entered displays in the field below This field can be 0 20 digits in length Priority Highlight an existing Find Me List extension and use the up arrow to move it up in the...

Page 211: ...Each field is described in the following table Table 59 Black List LABEL DESCRIPTION Number Enter the telephone number you want to block from calling you when you enable call blocking Click Add and th...

Page 212: ...mail Address Specify the email address you want to forward your voice message notifications to If you select the Attached Voice File option then complete voice messages are sent to this email address...

Page 213: ...213 13 3 9 The SIP Extension Advanced Screen Use this screen to configure advanced settings for this extension Click the Advanced tab in any of the SIP extension configuration screens to view the scre...

Page 214: ...indicates the codec types not used by this extension You can add a codec type to be used by this extension by highlighting it and hitting the Right button Codec List This column indicates the codec ty...

Page 215: ...kup feature for this extension If this extension is added to a pickup group then the phone at this extension rings when any extension that is part of this pickup group is called See Chapter 15 on page...

Page 216: ...e plus the delay time For example of SIP phone A has the interval time of 10 hours and delay time of 10 seconds the next auto provisioning download will be 10 hours and 10 seconds later Select 1 30 se...

Page 217: ...og phone extension The extension number can be from 3 10 digits in length Interface Specify the location on the FXS interface card that the analog phone with this extension is connected to Web IVR VM...

Page 218: ...with this extension to access the web portal Interactive Voice Response system or Voice Mail This value can be 4 8 digits in length Department Type the department for this FXS extension This field ca...

Page 219: ...X2002 To access this screen click the Add icon in the Authority Group configuration screen Figure 111 Add a BRI Extension Each field is described in the following table Table 65 Add a BRI Extension L...

Page 220: ...Figure 112 Using MSNs for Extensions Note You should define the same extension number s in the connected ISDN phones Otherwise you cannot receive any calls Description Type a brief description for thi...

Page 221: ...d that the ISDN phone with this extension is connected to Web IVR VM PIN Code Type the PIN code that allows the person with this extension to access the web portal Interactive Voice Response system or...

Page 222: ...he BRI Extension Advanced Screen The fields in this screen are the same as the fields for FXS extension advanced screen Refer to Section 13 3 15 on page 219 for detailed field descriptions See Chapter...

Page 223: ...he G 711 standard the law algorithm used in North America Japan and a law algorithm used in Europe and the rest of the world G 722 pass through G 722 is an ADPCM codec see G 726 working at 48 64 Kbps...

Page 224: ...synthesized signal against the original and if it is acceptable transmits details of the voice elements it used to make the synthesis Because the codec at the receiving end has the same list it can e...

Page 225: ...y when a call comes in Figure 114 Ring Group Overview 14 1 1 What You Can Do in this Chapter Use the Ring Group screen to view and configure the X2002 s ring groups You can also add and edit page grou...

Page 226: ...ollowing sections show you how to create page groups Paging groups are sets of extensions that can all be called at the same time by dialing a single number page group number When a page group number...

Page 227: ...PBX Extension Management Ring Group to open the following screen 2 Click the Add icon to open the following screen Type Marketing in the Group Name field and Add to save the ring group 3 The Ring Gro...

Page 228: ...pens up Type 888 in the Entry Number field 4444 in the Pincode field and 300 in the Max Paging Time field this last entry keeps the paging time to a maximum of five minutes Next highlight the extensio...

Page 229: ...this screen click Configuration PBX Extension Management Ring Group Add Figure 117 Ring Group Add Table 70 Extension Management Ring Group LABEL DESCRIPTION Machine ID This field displays the ID of t...

Page 230: ...configurable of the X2002 Group Name Type the name of this ring group You can use alpha numeric characters and spaces are not allowed Description Type the description for this ring group You can use a...

Page 231: ...es and click Delete to remove page group s Entry Number This field displays the number you have to dial to call the extensions in this page group Type This field displays page Description This field d...

Page 232: ...to configure the settings of a hunt group Delete remove an existing hunt group Table 73 Ring Group Advanced continued LABEL DESCRIPTION Table 74 Add Edit Page Group LABEL DESCRIPTION Entry Number Typ...

Page 233: ...Edit Hunt Group Extensions Move the extensions you want to be in this page group to the Selected Member column by highlighting them in the Peer Pool column and clicking the Right icon Remove the exte...

Page 234: ...selected from the associated menu Time Out Set the duration in seconds for the call to be sent around the hunt group before the X2002 hangs up Office Hours Select the extensions that you want to be in...

Page 235: ...pickup group for your sales department If a call comes in to one salesperson but they are not available to answer the call then another member of the sales team can pick up the call The members pick...

Page 236: ...001 then people with extensions 1002 1003 1004 or 1005 can pickup the call by dialing the feature code for Group Pickup for example 94 is the default Similarly when a call comes in to any of the other...

Page 237: ...ckup Group LABEL DESCRIPTION Delete Select the Delete box and click Delete to remove this pickup group from the X2002 Machine ID This field displays the Machine ID on which this pickup group is config...

Page 238: ...nly when editing an existing pickup group Group name Type a name for this pickup group Use alpha numeric characters This field is read only when editing an existing pickup group Description Type a des...

Page 239: ...IP phone client handling the connection on the caller s side and the X2002 routing the connection to the recipient s phone on the other Figure 126 A Click To Talk Example For example when a user A cl...

Page 240: ...page 239 for more information on License management 16 1 3 Registering Your Click To Talk License To use the Click To Talk feature you must have a valid license key for the number of CTT accounts tha...

Page 241: ...this check the Click To Talk Quantity updates indicating the number of CTT accounts your license grants you 4 You can check or update your license account at any time by logging into myzyxel com Note...

Page 242: ...nsion Management Click To Talk Group Each field is described in the following table Table 78 Extension Management Click To Talk Group LABEL DESCRIPTION Machine ID This indicates the X2002 with which t...

Page 243: ...le 79 Click To Talk Group Settings LABEL DESCRIPTION Machine ID Specify the X2002 for which you want to create a Click To Talk group Group Name Enter a name for this CTT group using up to 20 alphanume...

Page 244: ...Figure 129 Click To Talk Group Settings Each field is described in the following table Table 80 Click To Talk Group Settings LABEL DESCRIPTION Group Name This indicates the name of this CTT group Desc...

Page 245: ...ng screen where you can add an extension to this CTT list Edit Click this to open the Click To Talk Extension Setting screen where you can modify an existing extension s CTT information Sample Code Cl...

Page 246: ...u must regenerate the sample code Note Makes sure the following four files are in a single location ctt js ctt html clicktotalk cab and clicktotalk swf Once you embed the link a visitor to your websit...

Page 247: ...d a new extension enter the name for this item in the Click To Talk Group Extensions list When you Edit an existing extension this field displays the name of the extension and cannot be changed Dial N...

Page 248: ...Chapter 16 Click To Talk Group X2002 User s Guide 248...

Page 249: ...ned to your authority group from extensions that do not have the same outbound dialing rules assigned to them The following figure shows user A who is a member of authority group AG1 which has the abi...

Page 250: ...you belong to an authority group allowed to make both local and long distance calls from your extension Your secretary however belongs to a different authority group and can make only local calls When...

Page 251: ...call access code setting Group This field displays an authority group name that has been set up with an access code Access Code This field displays the access code Add Edit Delete Click one of the fo...

Page 252: ...Chapter 17 Group Access Code X2002 User s Guide 252...

Page 253: ...ect to a primary rate interface use the BRI port to connect to a basic rate interface if your organization has one You must have an FXO PRI BRI interface card installed on the X2002 to configure these...

Page 254: ...e Chapter 19 on page 287 FXO Trunk FXO trunks allow you to connect to the PSTN through your traditional analog telephone service provider or a traditional analog PBX in your organization PRI Trunk PRI...

Page 255: ...ttendant AA Example DDI Direct Dial In DDI also called DID Direct Inward Dial is a feature that maps a public number to an extension number DDI enables a caller to call an extension number without goi...

Page 256: ...ver this outbound line from an extension that is NOT listed in the DDI mapping table the directory number 555123456 in this example is the number that displays on the callee s caller ID Note Calls on...

Page 257: ...nique MSN These MSNs must correspond to those configured on the connected ITSP s ISDN device Device A s auto attendant system answers the incoming call only when the number matches the MSN configured...

Page 258: ...to create a Trusted Peer trunk you must already have a SIP server s information for example IP address and a network connection to the peer device 18 2 Outbound Line Group Screen Use this screen to m...

Page 259: ...tion from the X2002 to the ISDN T1 or E1 trunk line via the PRI port on the X2002 BRI Trunk refers to a connection from the X2002 to the basic rate ISDN trunk line via the BRI port on the X2002 SIP Tr...

Page 260: ...9 and underscores _ Description Type the description for this FXO interface This field can be 0 63 alphanumeric characters A Z a z 0 9 underscores _ hyphens and spaces 0 means this field can be left b...

Page 261: ...ant to use when calls come in on this outbound line group Select FAX if you want to forward all incoming calls on this outbound line group to a fax machine located at a specific extension Select Exten...

Page 262: ...ON Machine ID Select the ID of the X2002 on which you want to configure the PRI interface This is an internal name not configurable of the X2002 This field is not available when editing an PRI configu...

Page 263: ...creen to configure a PRI Trunk The fields in this screen vary depending on the application type you select in the Option field Click the Advanced icon in the PRI Trunk section of the Outbound Line Gro...

Page 264: ...Chapter 18 Outbound Line Group X2002 User s Guide 264 Figure 147 Configure a PRI Trunk AA Figure 148 Configure a PRI Trunk Direct...

Page 265: ...pping table the Directory Number is the number that displays on the callee s caller ID This field can be 3 20 digits in length Available Interface This column displays the available slots and ports on...

Page 266: ...rty Number Use this section to set your outgoing calling party numbers Directory Number Select this to have the PRI trunk use the number defined in the Directory Number field User Defined Select this...

Page 267: ...Table 91 AA for Incoming PRI Calls continued LABEL DESCRIPTION Table 92 Add Edit BRI Trunk LABEL DESCRIPTION Machine ID Select the ID of the X2002 on which you want to configure the BRI interface This...

Page 268: ...alls you configured in the Option field Click the Advanced icon in the BRI Trunk section of the Outbound Line Group configuration screen to view the screen as shown See Figure 137 138 and 139 for simi...

Page 269: ...Chapter 18 Outbound Line Group X2002 User s Guide 269 Figure 153 Configure a BRI Trunk DDI DID Figure 154 Configure a BRI Trunk Direct...

Page 270: ...elephone company This number is used for the caller number when you make an outgoing call through the trunk from the extension which cannot be found in the DDI mapping table This field can be 3 20 dig...

Page 271: ...ls that their caller numbers are listed in the trusted caller table Length Enter a number 1 10 to identify the phone number length for trusted callers Trusted Peer Enter a phone number you accept the...

Page 272: ...creen to view the screen as shown Figure 155 Add Edit SIP Trunk Each field is described in the following table Table 94 Add Edit SIP Trunk LABEL DESCRIPTION Machine ID Select the ID of the X2002 on wh...

Page 273: ...s Guide 273 18 5 1 Configure a SIP Trunk Use this screen to configure a SIP trunk Click the Advanced icon in the SIP Trunk section of the Outbound Line Group configuration screen to view the screen a...

Page 274: ...rvice domain name In the full SIP URI this is the part after the symbol You can use up to 127 printable ASCII Extended set characters If you choose not to use a service domain select Disable Outbound...

Page 275: ...or Internet then it is suggested that you use the session timer Minimum SE Enter the minimum session expiry time in seconds The allowable range is 90 1800 seconds When an incoming call requests a ses...

Page 276: ...Num DDI DID mapped Displays the caller s extension number in A and the SIP trunk s DDI DID mapped representative number in B For example 1111 12345555 10 1 1 1 Representative Num DDI DID mapped Repre...

Page 277: ...he X2002 allows the following video codecs to passthrough H 261 H 263 H 264 MP4 See Video Codecs on page 224 for more information on video codecs Codec Pool This column indicates the codec types not u...

Page 278: ...you want to use when calls come in on this outbound line group Select FAX if you want to forward all incoming calls on this outbound line group to a fax machine located at a specific extension Select...

Page 279: ...DID number s DDI DID Number Enter a DDI DID number which allows outsiders to call and reach an extension directly The number of digits you can enter in this field depends on what you set in the Repre...

Page 280: ...N Machine ID Select the ID of the X2002 on which you want to configure the trusted peer This is an internal name not configurable of the X2002 This field is not available when editing a Trusted Peer c...

Page 281: ...gure 159 Trusted Peer Configuration Each field is described in the following table Table 98 Trusted Peer Configuration LABEL DESCRIPTION SIP Server Address Enter the IP address or domain name of the t...

Page 282: ...en you are using a codec that does not use compression like G 711 Codecs that use compression like G 729 can distort the tones info Send the DTMF tones in SIP messages Privacy Select Disable to displa...

Page 283: ...1111 and DDI DID number 12345555 can map to the extension 1111 Extension Extension Displays the caller s extension number in A and B For example 1111 1111 10 1 1 1 Extension Representative Num Displa...

Page 284: ...passthrough H 261 H 263 H 264 MP4 See Video Codecs on page 224 for more information Codec Pool This column indicates the codec types not used for this trusted peer connection You can add a codec type...

Page 285: ...to map a dialed number through this oubound line group to an extension or direct it to auto attendant for incoming calls Select Direct if you want to forward all incoming calls through this oubound li...

Page 286: ...xtension Number Select the first radio box and enter the extension number to which the DDI DID number maps Alternatively select Auto Attendant to forward the matched DDI calls to auto attendant This f...

Page 287: ...different auto attendant for each incoming line Assign one auto attendant for general calls to your organization for example AA1 and one auto attendant for example FAX for direct routing to a fax mac...

Page 288: ...ttendant structure Figure 162 Auto Attendant Default Structure Example Custom Auto Attendant Structure You can configure a more complex auto attendant structure to fit your organization s needs An aut...

Page 289: ...ions to each menu based on the action performed by the caller Each option is followed by example content for the accompanying audio file Direct a call to an extension Dial 1 to reach the operator Dire...

Page 290: ...low them to hear the menu again C The same options are available in Menu 2 with the addition of going back to Menu 1 D 19 2 The Default Screen Use this screen to configure the default auto attendant u...

Page 291: ...Audio File State This indicates whether an audio file has been uploaded to the X2002 or not You can also Playback the audio file to hear how it sounds Operator Key Select either 0 or 9 to be the defau...

Page 292: ...the name assigned to an auto attendant Description This field displays the description for an auto attendant Add Advanced Edit Delete Click Add to create a new auto attendant Advanced to configure an...

Page 293: ...table Table 103 Office Hours Setting LABEL DESCRIPTION Office Hour Setting Auto Attendant Name Audio File Upload Click Browse to locate an audio file to be used as the auto attendant greeting message...

Page 294: ...how the auto attendant should proceed if no key is pressed for 5 seconds or the caller inputs an incorrect key code three times in a row Hang Up The auto attendant disconnects the call Extension The a...

Page 295: ...cute this option This field can be 1 5 digits in length Description Type a description for this auto attendant option This field can be 0 63 alphanumeric charactes A Z a z 0 9 underscores _ hyphens an...

Page 296: ...has been uploaded to the X2002 or not You can also Playback the audio file to hear how it sounds Dial Extension Number Select Enable if you want to allow incoming calls to dial extensions that are no...

Page 297: ...form different actions outside of regular office hours Click the Advanced icon in the Configuration PBX Outbound Line Management Auto Attendant Customized screen then select the Night Service tab to v...

Page 298: ...xtension directly Select this option and then input an Extension number if you want all incoming calls to this auto attendant to bypass the auto attendant options and go straight to the specified exte...

Page 299: ...led Greeting can be played during specific time range every day This can be used to broadcast to highlight certain information only at certain hours such as lunch time hours for the office building Th...

Page 300: ...endant s normal greeting Select Disable to turn this feature off Audio File Upload Click Browse to locate an audio file to be used as the temporary auto attendant greeting message and Upload to copy i...

Page 301: ...available fields for this scheduled greeting to be played Time should be entered using 24 hr notation and the two times separated by a hyphen hh mm hh mm For example Audio File Upload Click Browse to...

Page 302: ...d your audio file When you are ready to record press the Record button A When you are finished recording press the Stop button B Press the Play button C to review your recording Figure 174 Recording A...

Page 303: ...ayback audio file Higher frequency results in better sound but larger file size Typically the setting 8 000 kHz 8 Bit Mono 7 kb sec is sufficient for auto attendant recordings Press OK when you are do...

Page 304: ...Chapter 19 Auto Attendant X2002 User s Guide 304...

Page 305: ...LCR2 Figure 178 LCR Components Example When an LCR contains more than one outbound line group as in the LCR1 example the administrator can prioritize the outbound line groups in the LCR When a call i...

Page 306: ...or a set of pattern of digits that distinguish each individual LCR LCRs define which outbound line group s that authority groups trusted SIP peers or outbound line groups can use to make an outgoing c...

Page 307: ...o branch office etc You should define at least one outbound line group See Section 18 2 on page 258 20 2 LCR List Use this screen to view outbound dialing rules LCRs configured on the X2002 To access...

Page 308: ...en is shown In the Edit LCR screen some of the fields are read only Before you configure any dial conditions for an LCR you must first configure the LCR Setting section of this screen and click Apply...

Page 309: ...an outbound line group from this LCR Highlight an outbound line group in the Selected column by clicking on it and then click the Left button to move it to the Pool column If the LCR contains multipl...

Page 310: ...al Condition screen is shown In the Edit Dial Condition screen some of the fields are read only When creating a new LCR you must first configure the LCR Setting portion of the LCR configuration screen...

Page 311: ...the Right button An O appears if the number you typed matches the dial condition An X appears if the number you typed does not match the dial condition Dial Number Viewer This field displays the phone...

Page 312: ...Chapter 20 LCR X2002 User s Guide 312...

Page 313: ...group defined in the authority group AG to call extensions in other extension group s B You can manage the types of outgoing calls that extensions within authority groups can make C You can manage in...

Page 314: ...can call any other extension created on the X2002 regardless if they are part of the same authority group You can however stop extensions within one authority group from calling extensions in another...

Page 315: ...apter 14 on page 225 for more information on ring groups and see Paging and Hunting on page 225 In the following example authority group Sales is associated to Ring Group A Ring Group A consists of Pa...

Page 316: ...an outbound line group from going to a specific authority group Note You must also configure auto attendant settings before calls coming in from outside lines can call the extensions created on the X2...

Page 317: ...igure 188 Group Management Outbound Line Group to LCR Ring Groups Links from an outbound line group to a page or hunt group are known as a ring group You can allow calls coming in via that outbound li...

Page 318: ...ure outbound line group s and the corresponding auto attendant settings See Section 18 2 on page 258 Configure ring groups page groups hunt groups See Chapter 14 on page 225 21 2 Group Management Scre...

Page 319: ...unk line via the PRI port on the X2002 BRI Trunk This refers to a connection from the X2002 to the basic rate ISDN trunk line via the BRI port on the X2002 SIP Trunk These are outside lines to a SIP s...

Page 320: ...go from one authority group setting screen to the next as you review and compare settings you can instead use this screen to immediately see how they relate to each other Moreover you can test a numb...

Page 321: ...ction OUT Trusted Peer to IN Calls tested are external from a Trusted Peer to an internal connection OUT FXO Trunk to OUT Calls tested are external on the FXO trunk to another external connection OUT...

Page 322: ...you can create from the group authority group or outbound line group identified in the Group Name field above the table Group Name This field displays the name of an authority group LCR or ring group...

Page 323: ...configure different ring tones for incoming calls This allows you to differentiate where the call is coming from within or outside your organization for example See Section 22 5 on page 333 Use the Au...

Page 324: ...has disadvantages over traditional emergency call service For example the physical location provided to the PSAP is usually the account holder s address as registered with the VoIP provider this is n...

Page 325: ...hone numbers for example police or fire department on the X2002 The X2002 recognizes when an emergency number is dialed and tries to send the call to the configured destination number If all the lines...

Page 326: ...911 so you want users to simply dial 911 in case of an emergency Since extensions usually have to dial a prefix to dial out via the X2002 this might make it confusing for callers within your organizat...

Page 327: ...een to manage conference calling on the X2002 Click Configuration PBX Call Services Meet me Conference to view the following screen Figure 194 Call Services Meet me Conference The following table desc...

Page 328: ...Members This is the number of participants that can join this conference call at any one time Description This field displays the description you enter to identify this conference room Add Edit Delete...

Page 329: ...too many participants into a single conference room you may use up all of the DSP resources on the X2002 and callers will not be able to make calls PIN Number Type the numeric password callers need t...

Page 330: ...n 22 4 2 Custom Music On Hold Use this screen to manage your music on hold profiles Click Configuration PBX Call Services Music On Hold then click the Customized MOH tab to open the screen as shown Fi...

Page 331: ...ick this button to remove any selected entries from the list Select Check a box in an entry row to flag it for deletion Name This indicates the name of the music on hold profile Description of the MOH...

Page 332: ...121 Add a Music on Hold Profile LABEL DESCRIPTION Upload Music File Click Browse to locate an audio file to be used as the auto attendant greeting message and Upload to copy it to IP PBX The audio fi...

Page 333: ...ring feature Ring Tone Select a ring tone 1 12 and press Playback to listen to the ring tone on the computer that you are using to configure the X2002 Internal Call Select the ring tone for internal...

Page 334: ...nsions are free Click Configuration PBX Call Services Auto Callback to configure the auto callback feature Figure 201 Auto Callback The following table describes the labels in this screen Table 123 Au...

Page 335: ...rom any extension within your organization The following figure shows the progression of call parking Figure 202 Call Parking Overview A step by step progression is the following Table 124 Call Parkin...

Page 336: ...ER B Table 125 Call Parking Configuration LABEL DESCRIPTION Call Parking Setting Representativ e Number Enter the telephone number users should dial to park a telephone call You can use 3 10 digits Am...

Page 337: ...tone if another call is still waiting Note This feature only applies to extension receivers which use SIP or analog phones The following figure shows how call waiting works Figure 204 Call Waiting Ov...

Page 338: ...Figure 101 on page 206 and Figure 110 on page 219 Table 127 No Call Waiting Example CALLER A CALLER C X2002 RECEIVER B 1 Caller A makes a call to caller B 2 The X2002 routes the call to B at extension...

Page 339: ...u enable this feature then call waiting will apply to all extensions except the disable list below and ISDN extesions If you disable this feature then call waiting will only apply to the extensions in...

Page 340: ...field and add those extensions into the enable extension list Click Apply Figure 207 Call Waiting Example1 22 8 3 Call Waiting Example 2 This example enables call waiting for all extensions in the co...

Page 341: ...soft Windows Telephony Application Programming Interface TAPI integrates the X2002 s telephone services with user computers ZyXEL s TAPI driver allows you to use Microsoft Outlook from a Windows 2000...

Page 342: ...tensions Users can download a client version of ZyXEL s TAPI driver from the administrator Web Configurator screens that applies to the user s own extension only 22 10 1 Setting Up the TAPI Server Dri...

Page 343: ...tension Number list Click OK 3a Enter the X2002 s host name or IP address in the Host field and click Test to make sure you can connect to it 3b After Connect Success displays click Refresh to update...

Page 344: ...ab and make sure a ZyXEL TSP entry appears in the list of providers 22 10 2 Sending Call Invites from Microsoft Outlook This section shows you how to use the server version of ZyXEL s TAPI driver in M...

Page 345: ...Chapter 22 Call Services X2002 User s Guide 345 2 Click Dialing Options 3 Use Connect using line to select the X2002 extension you want to call the contact and click OK 4 Both extensions ring...

Page 346: ...Chapter 22 Call Services X2002 User s Guide 346...

Page 347: ...by the associated skill Figure 210 ACD Example For example a call comes in and the X2002 prompts the caller with an auto attendant greeting asking him to choose which skill he requires an English spe...

Page 348: ...ve parts company may be classified as a member of the Brakes and Tires skill As such the X2002 auto attendant would only route calls to him related to those two topics Agent Feature Code The agent spe...

Page 349: ...the auto attendant feature 1 Create at least 2 agent identities in the ACD system Section 23 3 on page 351 to ultimately receive incoming calls after they have been routed by the X2002 You can click...

Page 350: ...ick the Advanced icon in the Configuration PBX Outbound Line Management Auto Attendant Customized to open this screen 23 2 The ACD Global Screen Use this screen to set the global wrap up time for each...

Page 351: ...here that the X2002 waits before re queuing the agent to receive new incoming calls You can enter a number between 1 and 86400 Apply Click this to save your changes Table 131 ACD Agent List LABEL DES...

Page 352: ...code to log out later Password Enter a password for this agent It can be any combination of 1 32 digits 0 9 No spaces underscores or hyphens are allowed An agent must use this password to log into th...

Page 353: ...r changes Table 132 Agent List Agent Setting continued LABEL DESCRIPTION Table 133 ACD Skill List LABEL DESCRIPTION Delete Click this button to remove any selected entries from the list Select Check a...

Page 354: ...e agents are handled in the event that one or more of them is not logged on or engaged in a conversation and so on Skills work in tandem with the auto attendant When a call comes in the auto attendant...

Page 355: ...is skill with a skill menu For more on skill menus see Section 23 5 1 on page 360 Ring Strategy Select the method for the X2002 to decide the ring order of extensions associated with this skill Least...

Page 356: ...t greeted the caller Extension This action forwards the call to the specified extension When you select this option a field allowing you to input a destination extension appears to the right of it Voi...

Page 357: ...hich skill the incoming caller requires which is especially useful when one agent is associated with multiple skills For example if an agent is associated with the skills English and Spanish then the...

Page 358: ...iority group then if all those agents are engaged it applies to the next group and so on Available Exten This list indicates all available agents in the X2002 Member This list indicates all members wh...

Page 359: ...5 for a Russian speaking representative The Periodic Announce settings for a skill menu can be configured in the Skill Settings screen See Section 23 4 1 on page 354 for more details Click Configurat...

Page 360: ...phanumeric characters a z A Z 0 9 Spaces underscores and hyphens are allowed Delete Click this button to remove any selected entries from the list Select Check a box in an entry row to flag it for del...

Page 361: ...information and configure SNMP settings via the Monitor screens 24 2 The System Information Screen The System Information screen allows you to view essential information about the X2002 Click Monitor...

Page 362: ...s the capacity of the DSP Digital Signal Processing modules installed on the X2002 The capacity is displayed in the number of channels the X2002 can process at any one time IPPBX Information Outbound...

Page 363: ...displays the percentage of your hard disk memory currently used up on the X2002 Otherwise it displays N A Extension These fields display the utilization percentage of your available SIP extensions and...

Page 364: ...rk management functions It executes applications that control and monitor managed devices The managed devices contain object variables managed objects that define each piece of information to be colle...

Page 365: ...ned in RFC 1213 and RFC 1215 The X2002 also supports private MIBs pbx mib and zyxel pbx Common mib to collect current call count SIP peer and SIP trunk information The focus of the MIBs is to let admi...

Page 366: ...uests Set Community Enter the password for incoming Set requests from the management station The default is private and allows all requests SNMP Port You may change the server port number for a servic...

Page 367: ...tion about the X2002 s Computer Telephony Integration CTI connections See Section 25 6 on page 372 Use the FXO Trunk screen to view status information about external connections via FXO interface card...

Page 368: ...Foreign eXchange Station the term Station refers to the connection s final destination the user s analog telephone set Thus FXS Peer interfaces lead to the X2002 s analog telephone extensions BRI and...

Page 369: ...auto configured name of the X2002 Group Name This field displays the authority group name to which an extension belongs User Name This field displays the user name associated with a SIP extension Ext...

Page 370: ...l table in the FXS Peer section of the screen Refresh interval Enter how often seconds you want the X2002 to update this screen Click Apply to update the screen immediately If you do not want this scr...

Page 371: ...his screen Click Apply to update the screen immediately If you do not want this screen to update periodically enter 0 BRI Peer This section displays the status detail table Machine ID This field displ...

Page 372: ...ry Use this section to specify your query criteria You can select an attribute value pair for your search You can choose to query by Connected Type choose the type of CTI connection to filter for and...

Page 373: ...r idle Click Query to update the status detail table in the FXO Trunk section of the screen Refresh interval Enter how often seconds you want the X2002 to update this screen Click Apply to update the...

Page 374: ...the status detail table in the SIP Trunk section of the screen Refresh interval Enter how often seconds you want the X2002 to update this screen Click Apply to update the screen immediately If you do...

Page 375: ...r it Click Query to update the status detail table in the BRI Trunk section of the screen Refresh interval Enter how often seconds you want the X2002 to update this screen Click Apply to update the sc...

Page 376: ...y to update the status detail table in the PRI Trunk section of the screen Refresh interval Enter how often seconds you want the X2002 to update this screen Click Apply to update the screen immediatel...

Page 377: ...ld is described in the following table Table 148 Status Observation ACD Queue LABEL DESCRIPTION Query Use this section to specify your query criteria You can select an attribute value pair for your se...

Page 378: ...stics reset everyday at midnight or if you make any changes to the associated skill number or if you restart the X2002 Once the statistics reset then they begin calculating anew Agent Name This displa...

Page 379: ...ently waiting in the queue for the selected skill number Caller ID This indicates the caller ID of the call Entered Time This indicates the time the caller entered the queue Waiting Time This indicate...

Page 380: ...Chapter 25 Status Observation X2002 User s Guide 380...

Page 381: ...administrator myZyXEL com activities related to services registered via myZyXEL com Some examples include registration of additional SIP extensions or registration of ZyXEL s V100 softphones Default a...

Page 382: ...logs are created when administrative action must be taken immediately for example the backup power supply has been activated YES CRIT Critical logs are created when a critical condition occurs on the...

Page 383: ...renew the log screen Clear Log Click Clear Log to delete all logs Total logging entries This field displays the total number of log entries on the X2002 entries per page Select the total number of mes...

Page 384: ...ion 26 1 on page 381 for more information on log categories Keyword You can filter the logs to only display log entries that match a string you enter in this field A string can be a word a number or a...

Page 385: ...g server and Remote Server 1 through 4 are the external syslog servers Log Format This field displays Internal for the system log and Syslog for the remote log servers Summary This field summarizes th...

Page 386: ...d to the PBX functions of the X2002 For example a an FXS card failure User Administrator activity such as a successful login myZyXEL com Service registration with the myZyXEL com website Default All o...

Page 387: ...in the Log Setting screen For each syslog server choose one of the following options Disable All Logs Select this if you do not log any events Enable Error Logs Select this if you want to enable erro...

Page 388: ...edit icon of the System Log entry in the Report LOGS System Log Log Setting screen The screen appears as shown Use the Log Settings screen to configure to where the X2002 is to send logs the schedule...

Page 389: ...and info logs Enable All Logs Select this to log all events E mail Server Select whether you want to send logs to the e mail address of an administrator you specify in the Log Setting screen Enable Lo...

Page 390: ...message exchange standard for the Internet SMTP enables you to move messages from one e mail server to another Select the check box to activate SMTP authentication If mail server authentication is nee...

Page 391: ...Server Address Enter the server name or IP address of the syslog server that will log the selected categories of logs Log Facility Select a location from the drop down list box The log facility allow...

Page 392: ...Logs Select this if you want to enable warning and error logs Enable Notice Logs Select this if you want to enable warning error and notice logs Enable Info Logs Select this if you want to enable warn...

Page 393: ...an administrator e mail address to send alerts and CDR backup files for later viewing See Section 27 2 on page 394 Use the Backup screen to manage CDR backup files See Section 27 3 on page 397 Use the...

Page 394: ...ta file cdr MYI a MySQL index file cdr frm a MySQL format file CDR Database Management via MySQL MySQL is a database management system based on SQL Structured Query Language You can configure a MySQL...

Page 395: ...ls are calls from one extension to another extension configured on the X2002 Unselect this box if you do not want the X2002 to record internal calls Alert Select this to have the X2002 send an email a...

Page 396: ...r a MySQL server that collects the CDR information from the X2002 Use built in server Select this to have the X2002 uses the built in MySQL server to collect CDR information Use remote server Select t...

Page 397: ...en the backup file was created in hour minute second format tgz indicates that this is a compressed That can be decompressed using a compression utility such as WinRAR The resulting decompressed files...

Page 398: ...he Query Screen Each field is described in the following table Table 158 Query LABEL DESCRIPTION Query Condition Use this section to specify your query details Start Time Specify the time period for y...

Page 399: ...ration are displayed unless limited by other search criteria Caller Group Type the name of the authority group or outbound line group for which you want to search the call detail record Use the drop d...

Page 400: ...ace start time Called Number The telephone number of a callee Dst Channel The type of outbound line group if the callee is outside your organization or the extension type SIP or FXS if the callee is w...

Page 401: ...ion 27 4 on page 398 for explanation of all criteria mysql u sqlzyxel p123456 cdr sql CREATE DATABASE cdr GRANT ALL PRIVILEGES ON cdr TO sqlzyxel IDENTIFIED BY 123456 USE cdr create cdr table CREATE T...

Page 402: ...Chapter 27 Call Detail Record CDR X2002 User s Guide 402...

Page 403: ...p files See Section 28 3 on page 406 Use the Query screen to query and create ACD reports See Section 28 4 on page 407 28 1 2 Before You Begin Familiarize yourself with the terms and concepts in Chapt...

Page 404: ...elect this to have the X2002 send an email alert to the e mail address specified in the E mail Address field when the ACD log files database is half full Aged File Specify how to deal with ACD log fil...

Page 405: ...ver Select this to have the X2002 uses the built in MySQL server to collect ACD information Use remote server Select this to have the X2002 send a record of each call to the remote MySQL server you sp...

Page 406: ...eated HHMMSS is the time of the day indicating when the backup file was created in hour minute second format tgz indicates that this is a compressed That can be decompressed using a compression utilit...

Page 407: ...IPTION Query Condition Use this section to specify your query details Call In Time Call in time is the time a caller dials into a skill Select a time frame such as Last 24 Hours or Last 7 Days from th...

Page 408: ...ne call record displayed You can choose to display the following details Call in Time This is time it takes for a caller to call into a skill Caller ID This is the username associated with the extensi...

Page 409: ...ACD Report LABEL DESCRIPTION Left Right Use the Left and Right icons to change the page you want to view if the report has more than one page Alternatively use the drop down list box to select the pa...

Page 410: ...Chapter 28 ACD Logs X2002 User s Guide 410...

Page 411: ...e 412 Use the Administrator List screen to view and manage administrator accounts See Section 29 3 on page 413 29 1 2 What You Need to Know The following terms and concepts may help you as you read th...

Page 412: ...ssword Type the existing password for the currently logged in administrator account Username Type the new username of the currently logged in administrator account You can use up to 20 alphanumeric ch...

Page 413: ...2002 Description This field displays the description of an administrator account on the X2002 Rank This field displays the rank of an administrator account on the X2002 This field displays Full admin...

Page 414: ...anumeric characters and spaces are not allowed Confirm Password Retype the new password for this administrator account Description Type a short description for this administrator account You can use u...

Page 415: ...Password Retype the new password for this administrator account Description Type a short description for this administrator account You can use up to 63 alphanumeric characters Spaces are allowed Ran...

Page 416: ...Chapter 29 Administrator Accounts X2002 User s Guide 416...

Page 417: ...he Packet Capture screen to capture network traffic flowing through X2002 s LAN or WAN interface for troubleshooting See Section 30 3 on page 420 Use the Voice Sniffer screen to capture running VoIP d...

Page 418: ...ask you to submit this file for diagnostic purposes Network traffic information the X2002 logs traffic passing through its interfaces You can specify the interface protocol or a specific host from whi...

Page 419: ...ogress Filename This field displays the name of the compressed file which holds the running configuration details The file naming convention is diaginfo YYYYMMDD tar gz where YYYY is the year MM is th...

Page 420: ...to communication with a specific network device Enter the IP address of the network device that the X2002 is communicating with You can also enter the IP address of the X2002 itself in which case the...

Page 421: ...gh the X2002 The Stop Capture button appears after you successfully start a network traffic collection You can click it to stop the collection any time Note It may take several minutes to perform the...

Page 422: ...shown Figure 250 Diagnostics Voice Sniffer Each field is described in the following table Table 170 Diagnostics Voice Sniffer LABEL DESCRIPTION Machine ID Channel Type Select an available channel to b...

Page 423: ...dicates the file is diagnostic date The date is expressed as a 14 digit string yyyymmddhhmiss where yyyy is the year 2009 mm is the month 05 dd is the day 15 hh is the hour 1 24 mi is the minute 1 60...

Page 424: ...Chapter 30 Diagnostics X2002 User s Guide 424...

Page 425: ...Maintenance Administration Inactivity Timer Figure 251 Administration Inactivity Timer Each field is described in the following table Table 171 Administration Inactivity Timer LABEL DESCRIPTION Web C...

Page 426: ...Chapter 31 X2002 User s Guide 426...

Page 427: ...e WAN 32 1 1 What You Can Do in this Chapter Use the WWW screen to configure which computers can access the X2002 s web configurator See Section 32 2 on page 429 Use the SSH screen to configure which...

Page 428: ...02 refuses the login session There is already another remote management session with the same rank running WWW HTTPS HTTPS Hyper Text Transfer Protocol over Secure Socket Layer or HTTP over SSL is a w...

Page 429: ...The SSH server is implemented on the X2002 for remote SMT management and file transfer on port 22 Multiple SSH connections are allowed at a time Requirements for Using SSH You must install an SSH cli...

Page 430: ...interface s through which a computer may access the X2002 using this service Address This field displays trusted computers IP addresses that is allowed to communicate with the X2002 using this servic...

Page 431: ...ace Address Type Select ALL to allow any computers to access the X2002 using this service Select Host and specify the IP address of a trusted computer to allow the computer to access the X2002 using t...

Page 432: ...to add a new trusted computer record Edit Click Edit to modify a trusted computer record Delete Click the Delete icon to delete a single record in this table Alternatively select one or multiple reco...

Page 433: ...s screen to access your X2002 via an FTP connection This field displays the index number of records in this table Access Interface This field displays the interface s through which a computer may acce...

Page 434: ...nt This keeps outsiders from discovering your X2002 when unsupported ports are probed Table 177 FTP Add Edit LABEL DESCRIPTION Access Interface Select the interface s through which computer s may acce...

Page 435: ...using this service Address This field displays trusted computers IP addresses that is allowed to communicate with the X2002 using this service 0 0 0 0 displayed means all computers are allowed to acce...

Page 436: ...nagement CTI The screen appears as shown Table 179 ICMP Add Edit LABEL DESCRIPTION Access Interface Select the interface s through which computer s may ping the X2002 using this service Select ALL to...

Page 437: ...ess the X2002 using this service Address This field displays trusted CTI compatible device s IP addresses that is allowed to communicate with the X2002 using this service 0 0 0 0 displayed means all d...

Page 438: ...the X2002 HTTPS server a Windows dialog box pops up asking if you trust the server certificate Click View Certificate if you want to verify that the certificate is from the X2002 Table 181 CTI Add Edi...

Page 439: ...igure 263 Security Alert Dialog Box Internet Explorer Netscape Navigator Warning Messages When you attempt to access the X2002 HTTPS server a Website Certified by an Unknown Authority screen pops up a...

Page 440: ...Management X2002 User s Guide 440 Select Accept this certificate permanently to import the X2002 s certificate into the SSL client Figure 264 Security Certificate 1 Netscape Figure 265 Security Certi...

Page 441: ...2 login screen appears The lock displayed in the bottom right of the browser status bar denotes a secure connection Figure 266 Example Lock Denoting a Secure Connection How SSH Works The following tab...

Page 442: ...ssion After the identification is verified and data encryption activated a secure tunnel is established between the client and the server The client then sends its authentication information user name...

Page 443: ...the X2002 using the OpenSSH client program that comes with most Linux distributions 1 Test whether the SSH service is available on the X2002 Enter telnet 192 168 1 1 22 at a terminal prompt and press...

Page 444: ...connection steps are similar for other SSH client programs Refer to your SSH client program user s guide 1 Enter sftp 1 192 168 1 1 This command forces your computer to connect to the X2002 for secure...

Page 445: ...of host 192 168 1 1 192 168 1 1 can t be established RSA1 key fingerprint is 21 6c 07 25 7e f4 75 80 ec af bd d4 3d 80 53 d1 Are you sure you want to continue connecting yes no yes Warning Permanently...

Page 446: ...Chapter 32 Remote Management X2002 User s Guide 446...

Page 447: ...Server Setting Select Enable to allow TFTP clients to access the X2002 TFTP server s files Select Disable to stop TFTP clients from accessing the X2002 TFTP server s files Upload File Use the Browse...

Page 448: ...Chapter 33 TFTP Management X2002 User s Guide 448...

Page 449: ...ole 34 1 1 What You Can Do in this Chapter Use the Backup Restore screen to backup restore your system configuration file or reset it to factory default See Section 34 2 on page 451 Use the Firmware U...

Page 450: ...type of file you may see new features or changes in the GUI of the X2002 Factory Default Settings This type of file has a romd extension for example 100AVA2C0 romd This file contains factory default s...

Page 451: ...configuration on the X2002 You can also use this screen to reset the X2002 to the factory default settings and add SIP extensions by batch file To access this screen click Maintenance Backup Restore N...

Page 452: ...r click Browse to find it Browse Click this to find the file you want to upload Upload Click this to restore the selected configuration file Do not turn off the X2002 while configuration file upload i...

Page 453: ...sion Number Password PIN Code CODEC List DTMF First Name Last Name Department Format Group Name A Za z0 9_ 1 20 Extension Number 0 9 3 10 Password 3 32 Blank as Extension Number PIN Code 0 9 3 10 Blan...

Page 454: ...e currently installed on the X2002 Boot Module This field indicates the version of the boot module installed on the X2002 The boot module is software that tells the X2002 how to install and run the fi...

Page 455: ...reboots The FTP session with the X2002 is automatically terminated This is a sample FTP session showing the transfer of the ZLD current file to the X2002 Be sure to upload the correct model firmware a...

Page 456: ...ID and Password to login The X2002 requires Normal login type Anonymous This is when a user I D and password is automatically supplied to the server for anonymous access Anonymous logins will work on...

Page 457: ...site s on line help for details Note To activate a service on a X2002 you need to access myZyXEL com via the X2002 35 1 1 What You Can Do in this Chapter Use the Registration screen to fill out your...

Page 458: ...Attendent Console that you can install on the following operating systems Microsoft Windows 2000 and Microsoft Windows XP Click To Talk The number of click to talk extensions that can create on the X...

Page 459: ...option and configure the following fields to create an account and register your X2002 Existing myZyXEL com account If you already have an account at myZyXEL com select this option and enter your use...

Page 460: ...ry Select your country from the drop down box list Apply Click this to save your changes Table 186 License Control Registration continued LABEL DESCRIPTION Table 187 License Control Service LABEL DESC...

Page 461: ...icense Control License Status Each field is described in the following table Table 188 License Control License Status LABEL DESCRIPTION Machine ID This field displays the name automatically assigned t...

Page 462: ...Chapter 35 License Control X2002 User s Guide 462...

Page 463: ...eb portal When you login to the web portal you can pick up and make calls using your browser The web portal can be used by members of your organization who are working away from the office As long as...

Page 464: ...ee Section 36 4 on page 473 Use the Web Phone screen to make a call from the web phone See Section 36 5 on page 474 Use the Utility Download screen to download an Outlook plugin See Section 36 6 on pa...

Page 465: ...extension is initially created See Chapter 13 on page 193 Figure 279 Web Portal Login 36 2 Account Settings Use this screen to manage the passwords associated with your extension To access this scree...

Page 466: ...field is not available for FXS and BRI extensions on the X2002 SIP Auth Password Use these fields to change the SIP password associated with this extension Type and retype the new password for this ex...

Page 467: ...le Table 190 Forward Block LABEL DESCRIPTION Call Forward Setting Use this section to configure call forwarding settings for your extension Office Hours The X2002 has separate rules for call forwardin...

Page 468: ...do not answer the phone within the default ring time Click Find Me List to specify a list of extensions that the X2002 will forward incoming calls to See Section 36 3 3 on page 471 Select Voice Mail...

Page 469: ...mation on this see Chapter 13 on page 193 Mobile Extension This displays the phone number to which all calls sent to your extension will be forwarded Status This indicates your mobile extension featur...

Page 470: ...ific day of the year as a holiday which the X2002 will then treat as after office hours Date Enter a date in mm yy format double digit month year for example 02 09 for February 2009 You can also click...

Page 471: ...ension This is a list of extensions that the X2002 tries to call if you do not pick up a call To access this screen click the Find Me List button in the Forward Block screen Figure 284 Forward Block F...

Page 472: ...up in the list or use the down arrow to move it down in the list The X2002 will try to forward the call to the extensions in the list in the order they appear from top to bottom If the topmost extensi...

Page 473: ...ess you want to forward your voice message notifications to If you select the Attached Voice File option then complete voice messages are sent to this e mail address Attached Voice File Select this fe...

Page 474: ...n your personal phone book or system phone book configured on the X2002 Search In the left drop down list box select the search criteria The search criteria consist of the fields you fill in when crea...

Page 475: ...s Ringing Talking or Bye It also displays the phone number you dialed from the web phone Phone Keypad You can use your mouse to click on the numbers that make up the telephone number you want to dial...

Page 476: ...soft Windows 2000 and higher and Microsoft Office 2003 and higher To use the Outlook plugin 1 In the Web Portal Utilities Downloads screen click the Download button for the Outlook Plugin 2 After the...

Page 477: ...xtension number and your extension PIN Code on the Extension screen 6 Click OK to save your settings and close the dialog 7 Next right click on the Outlook plugin Taskbar menu icon and click Sign In T...

Page 478: ...l button The X2002 rings both your phone and the phone number of the person you selected Note If you cannot sign in open the X2002 web configurator Maintenance Administration Remote Management CTI scr...

Page 479: ...ownloads screen click the Download button for the ZyXEL TAPI client 2 Unzip the file and run it following the on screen instructions to install it 3 In the Setting dialog window 3a Host enter the X200...

Page 480: ...t Success displays click Refresh to update your extension in the Extension Number field 3f Click OK To confirm that the driver is installed click start Control Panel Phone and Modem Options If you hav...

Page 481: ...er 36 Web Portal X2002 User s Guide 481 36 6 3 Sending Call Invites from Microsoft Outlook In Outlook right click a contact and click Call Contact Your extension and the called party s extension both...

Page 482: ...Chapter 36 Web Portal X2002 User s Guide 482...

Page 483: ...cemail IVR and web phone PIN Configure their call forwarding and blacklist settings Configure their voicemail settings 37 1 1 What You Need to Know About IVR The following terms and concepts may help...

Page 484: ...Section 13 3 12 on page 217 for analog phone extensions If a user authenticates successfully then he or she is guided through the personal IVR menus via pre recorded audio prompts If a user fails to a...

Page 485: ...PIN Menu Personal IVR Call Forward Blacklist The following figure describes the Call Forward Blacklist Menu From IVR Main press number 2 on your phone keypad to enter the Call Forward Blacklist Menu T...

Page 486: ...ystem X2002 User s Guide 486 See Section 13 3 13 on page 218 for more information on call forwarding features and how to configure office hours settings for individual extensions Figure 291 IVR Call F...

Page 487: ...nable Voicemail Back 1 2 3 9 2 and Blacklist Enter Forward Number Busy Forward Disable Enable Voicemail 1 2 3 9 3 Enter Forward Number No Answer Disable Enable Voicemail Back 1 2 3 9 4 Enter Forward N...

Page 488: ...2 once it has been forwarded to your email inbox Enable this option if you do not want to use the built in flash memory on the X2002 to store your voicemail messages See Chapter 9 on page 171 for more...

Page 489: ...aults The Console Port 38 1 Power Hardware Connections and LEDs The X2002 does not turn on None of the LEDs turn on 1 Make sure the X2002 is turned on 2 Make sure you are using the power adaptor or co...

Page 490: ...ur cables for damage Contact the vendor to replace any damaged cables 4 Disconnect and re connect the power adaptor to the X2002 5 Turn the X2002 off and on 6 If the problem continues contact the vend...

Page 491: ...ed the IP address Section 5 2 on page 114 use the new IP address If you changed the IP address and have forgotten it see the troubleshooting suggestions for I forgot the IP address for the X2002 2 Che...

Page 492: ...ne who has logged into the X2002 using an administrator account with the same privilege rank as yours Section 29 3 on page 413 Log out of the X2002 in the other session or ask the person who is logged...

Page 493: ...uide and Section 1 4 on page 32 2 Make sure you entered your network settings correctly in the wizard or in the Configuration Network 3 Connect a computer in the same network as the X2002 s WAN Check...

Page 494: ...Turn the X2002 off and on 5 If the problem continues contact the network administrator or vendor or try one of the advanced suggestions Advanced Suggestions Check the settings for bandwidth management...

Page 495: ...hen you push the RESET button To reset the X2002 1 Make sure the PWR LED is on and not blinking 2 Press and hold the RESET button for five to ten seconds Release the RESET button when the PWR LED begi...

Page 496: ...s the CLI 1 Connect your computer to the console port on the X2002 using the appropriate cable 2 Use terminal emulation software with the following settings 3 Press ENTER to open the login screen 38 6...

Page 497: ...ss the initrd screens 1 Connect your managing computer directly to the X2002 s console port using the terminal settings described in Section 38 6 1 on page 496 2 Reboot or startup the X2002 You cannot...

Page 498: ...selected menu item s corresponding submenu press ENTER Move up to a previous menu ESC Press ESC to move back to the previous menu Enter information ENTER After selecting a menu item that requires inf...

Page 499: ...s Type help to view a list of all available commands Type exit to return to the main menu Reboot Select this to restart the X2002 This is the only way to exit the initrd screens and return to the norm...

Page 500: ...n the command line dialogue appears type in the required information and then press Enter again Wan_gw_realtime Host Select this option and press Enter When the command line dialogue appears type in t...

Page 501: ...to negotiation Auto MDIX One console port Expansion Slots 4 expansion slots with support for the following interface cards 4 port FXO interface card 4 port FXS interface card Combination 2 port FXS 2...

Page 502: ...fault Subnet Mask 255 255 255 0 24 bits Administrator User Name admin Default Password 1234 Administrator Accounts Max number of Administrator Account 5 Device Management Use the web configurator or c...

Page 503: ...connections are also supported if an FXO BRI PRI interface card is installed LCR Least Cost Routing allows administrators to set up dialing rules and configure priorities for outbound lines used when...

Page 504: ...tool to put it on the X2002 Note Only upload firmware for your specific model Configuration Backup Restoration Make a copy of the X2002 s configuration and put it back on the X2002 later if you decid...

Page 505: ...wing diagram and chart show the pin assignments of the ISDN PRI cable Figure 296 ISDN PRI Cable Pin Assignments RFC 2327 Session Description Protocol SDP RFC 2833 DTMF RFC 3164 Syslog RFC 3261 SIP RFC...

Page 506: ...r PBXs The following diagram and chart show the pin assignments of the ISDN BRI cable Figure 297 ISDN BRI Cable Pin Assignments Table 205 ISDN PRI Cable Pin Assignments RJ 48 PIN RJ 48 PIN SIGNAL 1 4...

Page 507: ...07 Table 206 ISDN BRI Cable Pin Assignments RJ 45 PIN RJ 45 PIN SIGNAL 1 8 No connect 2 7 No connect 3 6 Transmit Data Transmit Data 4 5 Receive Data Receive Data 5 4 Receive Data Receive Data 6 3 Tra...

Page 508: ...Chapter 39 Product Specifications X2002 User s Guide 508...

Page 509: ...nd the other part is the host ID In the same way that houses on a street share a common street name the hosts on a network share a common network number Similarly as each house has its own house numbe...

Page 510: ...al AND operation The term subnet is short for sub network A subnet mask has 32 bits If a bit in the subnet mask is a 1 then the corresponding bit in the IP address is part of the network number If a b...

Page 511: ...r bits the smaller the number of remaining host ID bits An IP address with host IDs of all zeros is the IP address of the network 192 168 1 0 with a 24 bit subnet mask for example An IP address with h...

Page 512: ...an use subnetting to divide one network into multiple sub networks In the following example a network administrator creates two sub networks to isolate a group of servers from the rest of the company...

Page 513: ...ng Figure 299 Subnetting Example Before Subnetting You can borrow one of the host ID bits to divide the network 192 168 1 0 into two separate sub networks The subnet mask is now 25 bits 255 255 255 12...

Page 514: ...128 is subnet A itself and 192 168 1 127 with mask 255 255 255 128 is its broadcast address Therefore the lowest IP address that can be assigned to an actual host for subnet A is 192 168 1 1 and the...

Page 515: ...LAST OCTET BIT VALUE IP Address 192 168 1 64 IP Address Binary 11000000 10101000 00000001 01000000 Subnet Mask Binary 11111111 11111111 11111111 11000000 Subnet Address 192 168 1 64 Lowest Host ID 192...

Page 516: ...68 1 255 Highest Host ID 192 168 1 254 Table 214 Subnet 4 continued IP SUBNET MASK NETWORK NUMBER LAST OCTET BIT VALUE Table 215 Eight Subnets SUBNET SUBNET ADDRESS FIRST ADDRESS LAST ADDRESS BROADCAS...

Page 517: ...please do not use any other number unless you are told otherwise You must also enable Network Address Translation NAT on the X2002 Once you have decided on the network number pick an IP address for yo...

Page 518: ...t addresses for your local networks On the other hand if you are part of a much larger organization you should consult your network administrator for the appropriate IP addresses Regardless of your pa...

Page 519: ...ample if a router is set between a LAN and the Internet WAN the router s LAN and WAN addresses must be on different subnets In the following example the LAN and WAN are on the same subnet The LAN comp...

Page 520: ...ing X2002 User s Guide 520 The computer cannot access the Internet This problem can be solved by assigning a different IP address to the computer or the router s LAN port Figure 303 Conflicting Comput...

Page 521: ...TED IN THE BELOW NOTICE COLLECTIVELY THE OPEN SOURCED COMPONENTAS FOR THESE OPEN SOURCED COMPONENTS YOU SHOULD COMPLY WITH THE TERMS OF THIS LICENSE AND ANY APPLIABLE LICNESING TERMS GOVERNING USE OF...

Page 522: ...ny applicable licensing terms governing use of the Open Sourced Components which have been provided on the License Notice as below for the Software ZyXEL is not obligated to provide any maintenance te...

Page 523: ...UPTED FASHION OR THAT ANY DEFECTS OR ERRORS IN THE SOFTWARE WILL BE CORRECTED OR THAT THE SOFTWARE IS COMPATIBLE WITH ANY PARTICULAR PLATFORM SOME JURISDICTIONS DO NOT ALLOW THE WAIVER OR EXCLUSION OF...

Page 524: ...limited to if ZyXEL finds that you have violated any of the terms of this License Agreement Upon notification of termination you agree to destroy or return to ZyXEL all copies of the Software and Doc...

Page 525: ...onic or mechanical for any purpose except the express written permission of ZyXEL Communications Corporation This Product includes dhcp software under the ISC License ISC license Copyright c 4 digit y...

Page 526: ...software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to make restrictions that forbid anyone to deny you these rights or to ask yo...

Page 527: ...u receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to t...

Page 528: ...f the following a Accompany it with the complete corresponding machine readable source code which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for softwar...

Page 529: ...as a consequence of a court judgment or allegation of patent infringement or for any other reason not limited to patent issues conditions are imposed on you whether by court order agreement or otherw...

Page 530: ...conditions are different write to the author to ask for permission For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions...

Page 531: ...nd the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the University nor of the Laboratory may be used to endorse or promote produc...

Page 532: ...vered Code means the Original Code or Modifications or the combination of the Original Code and Modifications in each case including portions thereof 1 4 Electronic Distribution Mechanism means a mech...

Page 533: ...tion method process and apparatus claims in any patent Licensable by grantor 1 11 Source Code means the preferred form of the Covered Code for making modifications to it including all modules it conta...

Page 534: ...al Code with other software or devices 2 2 Contributor Grant Subject to third party intellectual property claims each Contributor hereby grants You a world wide royalty free non exclusive license a un...

Page 535: ...form under the terms of this License either on the same media as an Executable version or via an accepted Electronic Distribution Mechanism to anyone to whom you made an Executable version available a...

Page 536: ...s not possible to put such notice in a particular Source Code file due to its structure then You must include such notice in a location such as a relevant directory where a user would be likely to loo...

Page 537: ...te the Larger Work as a single product In such a case You must make sure the requirements of this License are fulfilled for the Covered Code 4 Inability to Comply Due to Statute or Regulation If it is...

Page 538: ...a particular purpose or non infringing The entire risk as to the quality and performance of the covered code is with you Should any covered code prove defective in any respect you not the initial dev...

Page 539: ...r Sections 2 1 or 2 2 shall be taken into account in determining the amount or value of any payment or license 8 4 In the event of termination under Sections 8 1 or 8 2 above all end user license agre...

Page 540: ...e attorneys fees and expenses The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded Any law or regulation which provides that the lang...

Page 541: ...he ___ License in which case the provisions of ______ License are applicable instead of those above If you wish to allow use of your version of this file only under the terms of the ____ License and n...

Page 542: ...3 The name PHP must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact group php net 4 Products derived from t...

Page 543: ...ERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE PHP DEVELOPMENT TEAM OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONS...

Page 544: ...Appendix B Open Software Announcements X2002 User s Guide 544 please see http www php net PHP includes the Zend Engine freely available at http www zend com...

Page 545: ...g out of the application or use of any products or software described herein Neither does it convey any license under its patent rights nor the patent rights of others ZyXEL further reserves the right...

Page 546: ...area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense CE Mark Warning This is a class A product In a domestic environment...

Page 547: ...oduct of equal or higher value and will be solely at the discretion of ZyXEL This warranty shall not apply if the product has been modified misused tampered with damaged by an act of God or subjected...

Page 548: ...Appendix C Legal Information X2002 User s Guide 548...

Page 549: ...see ATA Analysis by Synthesis see AbS anti probing 434 applications critical 167 associating groups 322 assured forwarding 168 ATA 28 156 216 audio channels 185 files 323 325 for auto attendant 295 r...

Page 550: ...2 blind forward 207 blocking calls 141 200 205 467 BRI 127 150 connections 367 extensions 221 adding 219 status 371 interface 368 PBX 254 peer status 371 settings 134 switch types 128 trunk 254 adding...

Page 551: ...13 214 223 and trusted peers 284 G 723 1 131 SIP trunk 277 coder decoders 202 223 commands logging in 496 compression audio 223 variable compression ratio 223 video 224 conference calls 323 327 add 32...

Page 552: ...Domain Name System see DNS drop precedence 168 DSCP 167 168 DSP 30 185 channel assignation 186 channel detection 186 channel sharing 186 channels 188 management 188 module 186 hatch 186 installation 1...

Page 553: ...FXO 126 and FXS relationship 36 connections 367 interface cards 36 50 interfaces 368 ports 36 50 settings 132 trunk 36 51 68 254 adding and editing 259 262 status 373 375 376 FXO trunk auto attendant...

Page 554: ...sfering 323 information 361 Integrated Services Digital Network see ISDN Interactive Voice Response see IVR interconnected VoIP 324 interface status 368 interfaces 501 internal calls 37 routing 43 int...

Page 555: ...69 LDAP 29 177 181 Least Cost Routing see LCR LED 32 33 502 legacy PBX 28 license key 460 refresh 460 status viewing 461 license key 460 Lightweight Directory Access Protocol see LDAP linking groups...

Page 556: ...113 517 navigation panel 104 Network Address Translation see NAT network congestion 167 network deployment overview 111 Network Terminal see NT mode Network Time Protocol see NTP network traffic info...

Page 557: ...nt 413 privileges 193 product registration 547 PSAP 324 PSTN 27 36 254 connections to 50 367 PSTN calls tutorial 50 Public Safety Answering Point see PSAP Public Switched Telephone Network see PSTN Pu...

Page 558: ...n 229 creating 229 editing 230 hunt group 317 hunting 225 overview 225 page groups 317 paging 225 ring distinctive 323 route 120 RTP 129 167 DTMF 202 RTP and DTMF 214 S safety certifications 505 safet...

Page 559: ...subnet 113 114 120 509 mask 510 mask notation alternative 512 subnetting 512 subscription number of ZyXEL softphones 458 subscription services 457 SIP extensions 458 switch reset 109 synchronization 1...

Page 560: ...connection 57 LCRs 53 61 69 multiple SIP extensions 45 overview 41 packet capturing 86 PSTN calls 50 U u law 202 upgrading firmware 453 V VID 123 video codecs 202 214 223 224 Virtual Local Area Netwo...

Page 561: ...e 463 phonebook 474 475 web portal 217 219 221 463 account settings 465 black list 472 call forward and blocking 467 find me list 471 login 464 restrictions 466 voice mail 473 web phone dial 474 475 w...

Page 562: ...Index X2002 User s Guide 562...

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