ZyXEL Communications X2002, User Manual

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Chapter 19 Auto-Attendant
X2002 User’s Guide
291
Each field is described in the following table.
19.3 The Customized Screen
Use this screen to view, add, edit or delete auto-attendants from the X2002. To
access this screen, click
Configuration > PBX > Outbound Line Management
> Auto-Attendant > Customized .
Figure 166 Auto-Attendant > Customized
Table 100 Auto-Attendant > Default
LABEL DESCRIPTION
Greeting
Audio File
Upload
Click Browse to locate an audio file to be used as the auto-attendant
greeting message, and Upload to copy it to the X2002.
The audio file you upload must meet the following criteria:
• G.711 format voice file (*.wav), µ-law 8-bit mono mode.
• Size limit of a single announcement cannot exceed 1 MB.
• Size limit of all voice files is 10 Mb per X2002.
Audio File
State
This indicates whether an audio file has been uploaded to the X2002 or
not. You can also
Playback the audio file to hear how it sounds.
Operator
Key Select either 0 or 9 to be the default operator key. When a caller
presses the operator key, his calls is routed to the associated
Extension .
Extension Enter an extension number to associate with the operator Key . When
that key is pressed, the call is routed to this extension.
Action for Time
Out These options indicate how the auto-attendant should proceed if no key
is pressed for 5 seconds or the caller inputs an incorrect key code three
times in a row.
Hang Up The auto-attendant disconnects the call.
Extension The auto-attendant routes the call to the specified extension.
ACD The auto-attendant engages the ACD system. See Chapter 23 on page
347 for details on this feature.
Apply Click this to save your changes.
Reset Click this to clear the fields on this screen and begin anew.