ZyXEL Communications X2002, User Manual

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X2002 User’s Guide
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H A P T E R
1 9
Auto-Attendant
19.1 Overview
This chapter shows you how to configure auto-attendant on the X2002.
An auto-attendant is software which acts as an automatic switchboard operator.
auto-attendants help route incoming calls to their proper extension. An auto-
attendant is assigned to each outbound line group and it services incoming calls
on those lines. If your organization has two outbound line groups, each with a
specific telephone number for incoming calls, then you can assign a different auto-
attendant for each incoming line. Assign one auto-attendant for general calls to
your organization (for example,
AA1 ) and one auto-attendant (for example FAX )
for direct routing to a fax machine.
Figure 161 Auto-Attendant Overview
19.1.1 What You Can Do in this Chapter
• Use the Default screen to configure the default auto-attendant used by all
trunks when a custom auto-attendant does not exist or apply. See Section 19.2
on page 290 .
• Use the Customized screen to view, add, edit or delete auto-attendants from
the X2002. See Section 19.2 on page 290 .
AA1 FAX
1001
1002
1003
2001
555-0001
555-0002
Welcome. Please
dial the extension
of the person you
want to speak with or
dial 0 to speak with
the operator.