ZyXEL Communications X2002, User Manual

Page: 235 / 562

X2002 User’s Guide
235
C
H A P T E R
1 5
Pickup Group
15.1 Overview
This chapter shows you how to configure and manage pickup groups on the
X2002.
The X2002 allows you to organize sets of extensions into pickup groups. All
telephone users with extensions in the same pickup group can answer incoming
calls for any member of that group. For example, you may want to configure a
pickup group for your sales department. If a call comes in to one salesperson but
they are not available to answer the call, then another member of the sales team
can pick up the call. The members pick up the call by dialing the feature code for
Group Pickup .
Figure 122 Group Pickup Overview
15.1.1 What You Can Do in this Chapter
Use the Pickup Group screen to create and edit the groups of extensions that can
answer one another’s calls. See Section 15.2 on page 237 .
Incoming call
Call forwarded
to extension
Any member of
Pickup Group
can enter code
to answer call