ZyXEL Communications STB-1003, User Manual

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Chapter 4 Troubleshooting
STB-1003 User’s Guide
44
2 Check the hardware connections. See the Quick Start Guide and Chapter 1 on page 19 .
3 Inspect your cables for damage. Contact the vendor to replace any damaged cables.
4 Turn the STB off and on.
5 If the problem continues, contact the vendor.
V
I cannot operate the STB using the remote control.
1 See your Quick Start Guide for instructions on using the remote control.
2 If the REMOTE (
)
LED does not blink when you press a remote control button, the
remote control’s batteries may be improperly inserted or dead. Check they are properly
inserted, or try replacing them.
3
Move closer to the STB and try again.
4 If the problem persists, contact your vendor.
4.2 STB Access and Login
V
I forgot the IP address for the STB.
The default IP address is 192.168.1.1 . Use the System Setup menu to check the current IP
address (see Section 2.2.4 on page 26 ).
V
I forgot the password for the Advanced menus.
1
The default password is 123456 .
V
I cannot see or access the Login menu.
1
Make sure the LEDs are behaving as expected. See the Quick Start Guide and Section
1.2 on page 20 .
2
The Login screen appears only when the network is disconnected. Remove the Ethernet
cable from the LAN port and restart the STB using the ON/OFF hardware switch.
3
If the problem continues, contact the vendor.