Chapter 25 Troubleshooting
SBG5500 Series User’s Guide
257
4
If the problem continues, contact your ISP.
I cannot access the Internet through a DSL connection.
1
Make sure you have the
DSL
WAN port connected to a telephone jack (or the DSL or modem jack on a
splitter if you have one).
2
Make sure you configured a proper DSL WAN interface (
Configuration > WAN / Internet
> WAN Setup
screen) with the Internet account information provided by your ISP and that it is enabled.
3
Check that the LAN interface you are connected to is in the same interface group as the DSL
connection (
Configuration > LAN / Home Network > VLAN / Interface Group
).
4
If you set up a WAN connection using bridging service, make sure you turn off the DHCP feature in the
Configuration > LAN / Home Network > LAN Setup
screen to have the clients get WAN IP addresses
directly from your ISP’s DHCP server.
I cannot connect to the Internet using a second DSL connection.
ADSL and VDSL connections cannot work at the same time. You can only use one type of DSL
connection, either ADSL or VDSL connection at one time.
I cannot access the Internet anymore. I had access to the Internet (with the SBG), but my Internet
connection is not available anymore.
1
Your session with the SBG may have expired. Try logging into the SBG again.
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See the
Quick
Start Guide
and
3
Turn the SBG off and on.
4
If the problem continues, contact your ISP.
25.4 USB Device Connection
The SBG fails to detect my USB device.
1
Disconnect the USB device.
Summary of Contents for SBG5500-A
Page 12: ...12 PART I User s Guide...
Page 44: ...44 PART II Technical Reference...
