Chapter 12 Troubleshooting
PM7510-R0 User’s Guide
35
2
Turn the Zyxel Device off and on.
3
If this does not work, you have to reset the device to its factory defaults. See
12.3 Internet Access
I cannot access the Internet.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See the
Quick
Start Guide
and
.
The
PON
LED is off if the optical transceiver has malfunctioned or the fiber cable is not connected or is
broken or damaged enough to break the PON connection.
See
for details about the other LEDs.
2
Disconnect the power and the LAN cable from your device and reconnect them.
3
If the problem continues, contact your ISP.
I cannot access the Zyxel Device anymore. I had access to the Zyxel Device, but my connection
is not available anymore.
1
Your session with the Zyxel Device may have expired. Try logging into the Zyxel Device again.
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See the
Quick
Start Guide
and
.
3
Turn the Zyxel Device off and on.
4
If the problem continues, contact your vendor.
