ZyXEL Communications NAS Series, User Manual, Page: 343 / 364

Chapter 21 Troubleshooting
Cloud Storage User’s Guide
343
21.18 Backups
I cannot make a backup.
• Check that enough space is available on the external disk. If there isn’t you may need to purge
older backups or delete other files on the backup USB disk or NAS.
• If you are using the Backup screen ( Section 20.3 on page 307 ):
• You can look at the Backup screen’s Last Run Result display.
• If you’re backing up to another NAS or a computer, check that it allows the NAS to write files to
it. For a synchronization backup, the target must be another NAS or another compatible
model.
• Check that the NAS is not performing another backup job. Scheduler queues backups when a
different backup is already going on at the time a backup is scheduled.
The backup does not run at the time configured.
• Check that the correct time is configured on the NAS.
• Check that the NAS is able to access the time server from which it gets the time; see
Section 7.7
on page 165 .
21.19 Google Drive
Google Drive stopped syncing.
1
Make sure the NAS is connected to the Internet. See Section 9.4 on page 175 for details about
testing network connections.
2
Check if you have exceeded the Google Drive account’s storage quota. You may need to:
• Delete unneeded files.
• Empty the Google Drive trash bin. Note, this permanently deletes everything in the bin, even if
Google moved it there without telling you (because you moved a file out of the local sync folder
for example).
• Upgrade the account’s capacity
3
Click Maintenance > Log to check the NAS’s log messages. If a log message says you have
exceeded your storage quota on the NAS:
• Delete unneeded files.
• Clean out the recycle bin (see
Section 17.4.2 on page 277 ).