ZyXEL Communications MSC1000G Series, User Manual

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Chapter 16 VoIP
Management Switch Card User’s Guide
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Note: This activates CLIR on the current call only.
16.2.4 Call Transfer
Call transfer allows a user to forward an incoming call to another phone number. The VOP supports
three types of call transfer: blind transfer, attendant transfer and consultative transfer.
16.2.4.1 Making a Blind Transfer
In a blind transfer the caller (A) is transferred by the callee (B) to the second callee (C). B and C do
not talk to one another.
Take the following steps to make a blind transfer on a phone connected to the VOP.
1
During a call, press the Flash key. This puts the caller on hold.
2
Dial “*98#” then the number to which you want to transfer the call.
3
Hang up. The call is transferred.
16.2.4.2 Making a Consultative Transfer
In a consultative transfer, the caller (A) is transferred by the callee (B) to the second callee (C)
after B and C talk to one another. In a consultative transfer, A does not have the option of not
transferring A’s call to C.
Take the following steps to make a consultative transfer on a phone connected to the VOP.
1
During a call, press the Flash key. This puts the caller on hold.
2
Dial “*98#” then the number to which you want to transfer the call.
3
Hang up. The call is transferred.
16.2.4.3 Making an Attendant Transfer
In an attendant transfer, the caller (A) is transferred by the callee (B) to the second callee (C) after
B and C talk to one another. However, in an attendant transfer B has the option of not transferring
A’s call to C.
Take the following steps to make an attendant transfer on a phone connected to the VOP.
1
During a call, press the Flash key. This puts the caller on hold.
2
Dial the number to which you want to transfer the call.
3
When the call is picked up - and you find out whether the other person wants to accept the call or
not - press the Flash key and then dial “*98#”. The call is transferred.
16.2.4.4 Three-Way Conference
Use the following steps to make three-way conference calls.