Chapter 37 Troubleshooting
Nebula Mobile Router User’s Guide
314
7
If the problem continues, contact your ISP.
I cannot connect to the Internet using an Ethernet connection.
1
Make sure you have the Ethernet WAN port connected to a Modem or Router.
2
Make sure you configured a proper Ethernet WAN interface (
Network Setting
>
Broadband
screen) with
the Internet account information provided by your ISP and that it is enabled.
3
Check that the WAN interface you are connected to is in the same interface group as the Ethernet
connection (
Network Setting
>
Interface Group
).
4
If you set up a WAN connection using bridging service, make sure you turn off the DHCP feature in the
Network Setting
>
Home Networking
>
LAN Setup
screen to have the clients get WAN IP addresses
directly from your ISP’s DHCP server.
The Internet connection is slow or intermittent.
1
There might be a lot of traffic on the network. If the Zyxel Device is sending or receiving a lot of
information, try closing some programs that use the Internet, especially peer-to-peer applications.
2
Check the signal strength. Look at the LEDs, and check the LED section for more information. If the signal
strength is low, try moving the Zyxel Device closer to the ISP’s base station if possible, and look around to
see if there are any devices that might be interfering with the wireless network (for example,
microwaves, other wireless networks, and so on).
3
For models that support external antennas, connect two external antennas to improve the cellular WAN
signal strength. Point the antennas to the base stations directions if you know where they are, or try
pointing the antennas in different directions and check which provides the strongest signal to the Zyxel
Device. See the Introduction chapter for more information.
4
Turn the Zyxel Device off and on.
5
If the problem continues, contact the network administrator or vendor, or try the advanced suggestions
in
I cannot access the Web Configurator login screen.
Note: If your Zyxel Device is an outdoor-type, inclement weather like rain and hot weather
may affect cellular signals.
37.6 WiFi Problems
I cannot connect to the Zyxel Device WiFi.
Summary of Contents for LTE3301-PLUS
Page 16: ...16 PART I User s Guide...
Page 43: ...Chapter 3 Web Configurator Nebula Mobile Router User s Guide 43 Figure 31 Connection Status...
Page 50: ...Chapter 3 Web Configurator Nebula Mobile Router User s Guide 50 Figure 36 Check Icons...
Page 89: ...Nebula Mobile Router User s Guide 89 PART II Technical Reference...
Page 361: ...Index Nebula Mobile Router User s Guide 361 Zyxel Nebula Control Center 18...
