Chapter 12 Troubleshooting
FMG3010/3015-R20A User’s Guide
38
1
Make sure you have entered the password correctly. See the cover page for the default login user
name and associated password. The field is case-sensitive, so make sure [Caps Lock] is not on.
2
Turn the FMG off and on.
3
If this does not work, you have to reset the device to its factory defaults. See
12.3 Internet Access
I cannot access the Internet.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See the
Quick
Start Guide
and
.
2
Disconnect all the cables from your device and reconnect them.
3
Make sure the dust cap is removed from the FMG and fiber box.
4
If the problem continues, contact your ISP.
12.4 Cable Television Service
My cable television service doesn’t work.
1
Disconnect the coaxial cable from the FMG, and connect it again.
2
Contact your service provider.