ZyXEL Communications ES-305, User Manual

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Chapter 6 Troubleshooting
ES-305 User’s Guide
64
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I cannot access the Internet anymore. I had access to the Internet (with the
ES-305), but my Internet connection is not available anymore.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and
Section 1.4 on page 22 .
2 Disconnect and re-connect the power adaptor to the ES-305.
3 If the problem continues, contact your ISP.
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The Internet connection is slow or intermittent.
1 There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.4
on page 22 . If the ES-305 is sending or receiving a lot of information, try closing some
programs that use the Internet, especially peer-to-peer applications.
2
Disconnect and re-connect the power adaptor to the ES-305.
3 If the problem continues, contact the network administrator or vendor, or try one of the
advanced suggestions.
Advanced Suggestions
• Check the 802.1p and DiffServ settings in the VLAN screens. If it is disabled, you might
consider activating it. If it is enabled, you might consider raising or lowering the priority
for some applications.
6.4 Resetting the ES-305 to Its Factory Defaults
If you reset the ES-305, you lose all of the changes you have made. The ES-305 re-loads its
default settings. You have to make all of your changes again.
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You will lose all of your changes when you push the RESET button.
To reset the ES-305,
1
Make sure the WAN/PWR LED is on.
2
P
ress and hold the RESET button for about ten seconds. Release the RESET button.
If the ES-305 restarts automatically, wait for the ES-305 to finish restarting, and log in to the
web configurator. By default, the ES-305 has no username or password; just click
OK when
you are asked for login information.
If the ES-305 does not restart automatically,
di
sconnect and reconnect the ES-305’s power.
Then, follow the directions above again.