ZyXEL Communications EMG3425-Q10A, User Manual, Page: 193 / 250

Chapter 26 Troubleshooting
EMG3425-Q10A User’s Guide
193
• Try closing some programs that use the Internet, especially peer-to-peer applications. If the
wireless client is sending or receiving a lot of information, it may have too many programs open
that use the Internet.
• Position the antennas for best reception. If the AP is placed on a table or floor, point the antennas
upwards. If the AP is placed at a high position, point the antennas downwards. Try pointing the
antennas in different directions and check which provides the strongest signal to the wireless
clients.
26.7 USB Device Problems
I cannot access or see a USB device that is connected to the EMG3425-Q10A.
1
Disconnect the problematic USB device, then reconnect it to the EMG3425-Q10A.
2
Ensure that the USB device has power.
3
Check your cable connections.
4
Restart the EMG3425-Q10A by disconnecting the power and then reconnecting it.
5
If the USB device requires a special driver, install the driver from the installation disc that came
with the device. After driver installation, reconnect the USB device to the EMG3425-Q10A and try to
connect to it again with your computer.
6
If the problem persists, contact your vendor.
What kind of USB devices do the EMG3425-Q10A support?
1
It is strongly recommended to use version 2.0 or lower USB storage devices (such as memory
sticks, USB hard drives) and/or USB devices. Other USB products are not guaranteed to function
properly with the EMG3425-Q10A.