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ZIP2 User’s Manual
7.4.2
Answering the Call
7.4.2.1
No Existing Conversation
If the phone is idle when you receive a new call, pick up the handset and begin your conversation.
7.4.2.2
Existing Conversation
If you are on a call when the phone receives a new call, you will hear a tone in the earpiece of the
handset or over the speaker. To answer the new call, press the Func key and then the toggle
(asterisk) key. The phone places the existing call on hold and answers the new call. You cannot
receive any new calls that attempt to ring your phone after you place a call on hold.
If you have one call on hold and you have placed the phone on hook, the phone will ring until
you pick up the phone to retrieve the call on hold; the call on hold will not be transferred to voice
mail or anywhere else.
7.4.3
Rejecting the Call or Not Answering
7.4.3.1
Not Answering Calls
If you do not answer an incoming call, the ZIP2 will continue to ring until the calling party
terminates the call attempt or until your phone system alternatively routes the call.
7.4.3.2
Do Not Disturb (DND)
When the phone is in Do Not Disturb mode, the ZIP2 immediately rejects any call that it receives.
Setting DND has no effect on calls that are in progress or on hold. The phone does not make any
sound when rejecting a call. Call forwarding mode overrides DND mode.
When a call is rejected, the phone behavior depends upon the system to which it is connected.
Your system may route a call to voice mail or it may disconnect the caller.
To place the ZIP2 in DND mode:
1.
Go off hook.
2.
Press the DND key combination (Func and ‘3’).
3.
When the phone plays the busy signal, go on hook.
When the ZIP2 is in DND mode, the red LED above the keypad is lit continuously.
To cancel DND mode, repeat these three steps. The ZIP 2 indicates that it is no longer in DND
mode by turning off the red LED.
7.4.3.3
Call Forwarding
When the phone forwards a call, it redirects the incoming call to another destination. The
destination can be another extension within the enterprise or an external number.
To forward all calls to another destination:
1.
Go off hook.
Summary of Contents for ZIP2
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