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22 

Appendix A FAQs   

 

 

All indicators are off after the ZXDSL 831A

 equipment is powered on

 

 

First make sure that you have inserted the power adapter of the ZXDSL 831A

 into 

a working power socket and that the ZXDSL 831A

 has been powered on (the 

switch button is pressed down). If the indicators are still off after confirmation of the 
above items, the hardware is damaged probably. You may contact local operators for 
maintenance. Never dismantle the equipment by yourself.   

2

 

Will ADSL affect the telephone conversation quality? Will making phone calls 
cause a slow online rate?   

 

ADSL separates voices from data through the frequency division multiplexing 
technology. Therefore, voices and data run in different paths without mutual 
interference. Neither the access rate nor conversation quality will fall even if you are 
in a call and on line simultaneously.   

How to properly install telephone extensions or other devices on the ADSL line? 

 

It is recommended to first connect the ADSL splitter to the incoming customer end of 
the telephone cable, and then connect the phone sets to the splitter interfaces. 
Installing a telephone directly before the splitter will lead to a failure of connection 
between the ZXDSL 831A

 and 

the device at central office side, or a failure of 

access into the Internet, or a slow connection speed. Connecting some other 
electronic devices between the incoming customer end and splitter may affect the 
ADSL communications (since ADSL has a higher requirement for the line quality) 
and furthermore affect the normal operation of ADSL. If the phone sets are required 
to be connected before the splitter, you should serially connect the filter MicroFilter 
before the phone sets (Generally, to minimize interference, only one filter 
MicroFilter can be hang before the splitter).   

Sometimes, the ADSL users cannot gain access to the Internet normally   

 

First check whether the ZXDSL 831A

 is in 

the normal state (Check the indicators 

with this user manual). If yes, the computer or application network may be faulty, 
which is unrelated with ADSL. If the ADSL MODEM is abnormal, check the status 
of indicators one by one to remove the fault.   
You are suggested to first make sure the following items before seeking help from 
operators: 1. The ADSL telephone cable connectors are proper; 2. The ADSL is away 
from the power cable and large-power electronic devices; 3. No telephone extensions 
and fax machines are installed between the ADSL incoming line and splitter; 4. The 
splitter has been correctly installed; 5. The ADSL MODEM is of good heat 
dissipation.  

Summary of Contents for ZXDSL 831A II

Page 1: ...ed No part of this documentation may be excerpted reproduced translated annotated or duplicated in any form or by any means without the prior written permission of ZTE Corporation ZTE CORPORATION reserves the right to modify this manual for product upgrade or other causes without notifying users in advance ...

Page 2: ...romptly after Reseller is notified by the End User of the same and b End User returns the defective item at its expense to ZTE s nominated Customer Service Department in accordance with ZTE s standard parts exchange procedures This warranty does not apply to defects or errors in the Equipment caused by a reasonable abrasion of equipments b End User s failure to follow ZTE s installation operation ...

Page 3: ...he original warranty period or 90 days from the date the repaired or replaced part is delivered to the carrier THIS WARRANTY 1 IS END USER S SOLE REMEDY AND ZTE S SOLE LIABILITY FOR DEFECTIVE OR NONCONFORMING ITEMS AND IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE UNLESS ...

Page 4: ...ITY OR UNDER AN INDEMNIFICATION PROVISION SHALL IN NO EVENT EXCEED THE AGGREGATE AMOUNT BENIFITED BY ZTE IN THE PRODUCTS FROM WHICH SUCH LOSS OR DAMAGE DIRECTLY AROSE Confidentiality End User agrees that End User will receive confidential or proprietary information Confidential Information in connection with the purchase and deployment of ZTE Equipment End User will not disclose ZTE s Confidential...

Page 5: ...s 3 2 2 Product Specifications 4 2 3 Package Check 4 2 4 System Requirement 5 Chapter 3 Installation Preparation 6 3 1 Hardware Description 6 3 2 Hardware Connection 7 Chapter 4 Install USB Driver 13 4 1 USB Driver Installation 13 4 2 USB Driver Uninstall 19 Appendix A FAQs 22 Appendix B Standard Compliance 25 ...

Page 6: ...ilated environment z The devices should be placed on a stable and flat plane z Never expose the equipment to direct sunshine and never place it on a PC case z Keep the equipment away from heat and water z Check whether power supply is available The input voltage fluctuation range must be less than 10 The power plug should not share one socket with a hair drier iron or refrigerator 1 2 Safety Cauti...

Page 7: ...dle equipment z Keep the ventilation hole clean and prevent any objects from dropping into the equipment through it Otherwise it may cause short circuit and further cause equipment damage and fire Do not spray liquid on the surface of the equipment z Do not open the case of the equipment especially during equipment power on z Before plugging unplugging the power make sure that the power is off thu...

Page 8: ...ics z Providing ADSL high speed Internet access via a common telephone cable z Supporting multiple line modes self adaptive lines z Providing a 10 100Base T Ethernet interface z Providing a USB1 1 interface z More highly reliable simpler operation and less power consumption z Supporting the Bridge or Router mode z Supporting the built in PPPoE dialup function z Supporting the Network Address Trans...

Page 9: ...ation Power adapter Input AC 100 240V 10 50 Hz Output DC 12V 500mA z Certification CE Note In some countries or regions a DC power adapter may be used instead of an AC power adapter in accordance with customers request 2 3 Package Check z ZXDSL 831AⅡ ADSL MODEM 1 z Splitter 1 z Power Adapter 1 z RJ 11 telephone cable 2 z RJ 45 Ethernet cable 1 z USB cable 1 z User s Manual 1 ...

Page 10: ...c allocation or dialup dynamic allocation 2 Computer configuration Please make sure that the system has been equipped with the 10M 100M Ethernet adapter and supports the TCP IP protocol Because ADSL can be used for broadband access and involves a wide range of multimedia services you are recommended use a computer with such configurations as above PentiumIII 64 M memory 10 G hard disk graphic acce...

Page 11: ... has been activated Off The system is under the Bridge mode or the ADSL has not been connected Green Flash There are some data packets passing the MODEM Green On The system is under the Route mode and the ADSL has been connected The MODEM IP data packet can be normally transferred For example the built in PPPOE has been established and the dynamic IP address has been obtained Internet Green Red Re...

Page 12: ...terfaces on the Rear Panel Item Introduction DSL RJ 11 connection interface The equipment is connected to the ADSL line or splitter via the telephone line USB USB connection interface Connect it to the PC computer using the USB cable Reset In the power on state you can restore the system to the default configuration by using a thin needle to press this slot for five seconds Ethernet RJ 45 connecti...

Page 13: ...igure 3 2 1 shows the connection between a ZXDSL 831A computer Ⅱ splitter and telephones Figure 3 2 1 ZXDSL 831A Connection Schematic Diagram No Phone sets are Installed Before the Ⅱ Splitter Connection 2 Figure 3 2 2 shows the connection when the splitter is installed near the ZXDSL 831A Ⅱ ...

Page 14: ...DSL 831A and Ⅱ the device at central office side or a failure of access into the Internet or a slow connection speed If you really need to add a telephone set before the splitter you have to add a MicroFilter before the telephone set Do not connect several telephones before the splitter Moreover do not connect several telephones with MicroFilters The filter is not a standard configuration device a...

Page 15: ...o the PHONE interface of the splitter and then connect the user telephone cable port to the LINE interface of the splitter 5 Connect the power Connect one terminal of the power adapter to the PWR interface of the ZXDSL 831A and the other terminal to the socket on the wall and then Ⅱ switch on the power of the ZXDSL 831A equipment Ⅱ Checking all connection cables Check all connection cables followi...

Page 16: ...er s Manual 11 The telephone cable is correctly connected if the received telephone signals are normal and free of noise And the telephone will not be affected no matter whether the ZXDSL 831A is Ⅱ powered on or off ...

Page 17: ......

Page 18: ...mple two port HUB So do not connect both the Ethernet Interface and USB Interface to a same computer When using USB Interface you must install the drivers After installation a virtual network card ZTE USB Remote NDIS Device will be added into the computer It has all the functions of a real network card and it makes installation more easily NOTES The following shows the steps for Windows XP the ins...

Page 19: ...that comes with the ZXDSL 831AⅡ 2 plug in the power cord and turn on the power 3 Once the new hardware is detected as shown in the dialog box below Choose No not this time As shown in Figure 4 1 1 Click Next button Figure 4 1 1 4 The dialog box is as shown in Figure 4 1 2 Choose Install from a list or specific location Advance and Click Next button ...

Page 20: ...ZXDSL 831AⅡ User s Manual 15 Figure 4 1 2 5 The dialog box is as shown in Figure 4 1 3 Choose Search for the best driver in these locations and Click Next button ...

Page 21: ... box will pop up for selection of the location of the driver If the location is incorrect please click Browse and select the right location then click Next button As shown in Figure 4 1 4 Figure 4 1 4 7 Click Continue Anyway for any dialog box pops up ...

Page 22: ...E USB Remote NDIS Device is complete Click Finish button As shown in Figure 4 1 6 Figure 4 1 6 9 After the steps above you will find there is a new item called ZTE USB Remote NDIS Device in Control Panel System Hardware Device Manager Network adapters As shown in Figure 4 1 7 And a new Local ...

Page 23: ...ction X is added in Network Connections As shown in Figure 4 1 8 Figure 4 1 7 Figure 4 1 8 Note If the USB device cannot be detected by the system check the USB cable between the PC and the device and make sure that the device is powered on ...

Page 24: ...SB Driver Uninstall For Windows XP 1 Right click the icon of My Computer on the desktop choose Properties item on menu pop up As shown in Figure 4 2 1 Figure 4 2 1 2 Click Device Manager button in Hardware page As shown in Figure 4 2 2 ...

Page 25: ...ZXDSL 831AⅡ User s Manual 20 Figure 4 2 2 3 Double Click the ZTE USB Remote NDIS Device in Device Manager dialog box As shown in Figure 4 2 3 Figure 4 2 3 ...

Page 26: ...ZXDSL 831AⅡ User s Manual 21 4 Click Uninstall button in Driver page As shown in Figure 4 2 4 Figure 4 2 4 5 Click OK when the dialog box shown as below to finish the uninstall Figure 4 2 5 ...

Page 27: ...of connection between the ZXDSL 831A and Ⅱ the device at central office side or a failure of access into the Internet or a slow connection speed Connecting some other electronic devices between the incoming customer end and splitter may affect the ADSL communications since ADSL has a higher requirement for the line quality and furthermore affect the normal operation of ADSL If the phone sets are r...

Page 28: ...ectors 2 Install the ADSL Modem correctly based on the user guide to minimize the number of taps 3 Check whether the telephone cables and ADSL are in good contact or whether the telephone cables are normal 4 Try to disconnect the splitter and directly connect the ADSL Modem to the incoming customer cable end to ensure that the problem is not due to improper installation or incoming customer line q...

Page 29: ...not be authenticated after you changed your path 3 One of your accounts has logged on successfully Therefore you will fail to be re authenticated because the operator has recognized the uniqueness of this account 4 Maybe you failed to deregister your account timely in the Broadband Access Server BAS when you were off line abnormally so the BAS or the billing system deemed that your account was sti...

Page 30: ...not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to pa...

Page 31: ...w instructions for repairing if any e g battery replacement section otherwise do not alternate or repair any parts of device except specified 6 Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information 7 If the telephone company requests information on what equipment is connected to t...

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