Get Started
3
Activate Your Device
Follow the instructions below to activate your device if it has not already been activated.
Depending on your account or how and where you purchased your device, it may be ready to
use or you may need to activate it on your Sprint account.
●
If you purchased your device at a Sprint Store, it is probably activated and ready to use.
●
If you received your device in the mail and it is for a new Sprint account or a new line of
service, it is designed to activate automatically.
When you turn the device on for the first time, you should see a
Hands-Free
.
Activation
screen, which may be followed by a
PRL Update
screen and a
Firmware
Update
screen. Follow the onscreen instructions to continue.
●
If you received your device in the mail and you are activating a new device for an
existing number on your account (you’re swapping devices), you can activate on your
computer online or directly on your device.
●
Activate on your computer:
Go to
and complete the online instructions to activate your device.
●
Activate on your device:
Turn on your new device. (Make sure the old one is turned off.) Your device will
automatically attempt Hands-Free Activation.
Touch
Activate
to override auto-activation and start the manual activation wizard.
Follow the on-screen prompts to complete the activation process.
To confirm activation, open the browser and try browsing the web. If your device is still not
activated, visit
for assistance. If you do not have access to the Internet, call
Sprint Customer Service at 1-888-211-4727.
Tip:
Do not press the
Power
Button
while the device is being activated. Pressing the
Power
Button
cancels the activation process.
Note:
If you are having any difficulty with activation, visit
Sprint Account Information and Help
Find out about account passwords and information about managing your account and finding
help.
Sprint Account Passwords
You will need to create passwords to protect access to your personal account information, your
data services account. As a Sprint customer, you enjoy unlimited access to all your information.
