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Troubleshooting
If you encounter problems while using the phone, or if it
performs abnormally, you can refer to the chart below. If
your particular problem cannot be resolved using the
information in the chart, contact the dealer where you
purchased the phone.
Problem
Possible causes
Possible
solution
Poor
reception
The network signal is
too weak at your
current location, for
example, in a basement
or near a tall building,
because wireless
transmissions cannot
effectively reach it.
Move to a
location where
the network
signal can be
properly
received.
The network is busy at
the current time (for
example, during peak
times, there may be
too much network
traffic to handle
additional calls).
Avoid using the
phone at such
times, or try
again after
waiting a short
time.
You are too far away
from a base station for
your service provider.
You can request a
service area map
from your service
provider.
