Zte MC801A1 5G, Getting Started, Page: 43 / 52

42
Troubleshooting
Internet Related Problems
Symptoms Possible Problems / Solutions
I cannot access the
Internet at all.
Please check your configuration settings.
Please wait 1~ 2 minutes for the router to
initialize.
Check your network indicators.
The download or upload
speed is very slow. The speed is dependent on signal strength. Check
your signal strength and network type.
I cannot visit the 5G CPE
configuration web page.
Enter the correct IP address. You can view
the label on your device to get the default IP
address.
Only use one network adapter in your PC.
Do not use any proxy server.
I cannot establish the Wi-
Fi connection between
my device and the client.
Make sure the Wi-Fi function is active.
Refresh network list and select the correct
SSID.
Check the IP address to make sure your client
can obtain an IP address automatically in the
Internet protocol (TCP/IP) properties.
Type the correct network key (Wi-Fi password)
when you connect to the device.