Appendix/Index
128
By sharing screens of your terminal with NTT DOCOMO, you
can receive technical support to make settings, use
applications, or connect peripheral devices such as PC. (in
Japanese only).
･
This service is not available when your docomo nano UIM card is
not inserted, during international roaming, or in Airplane mode.
･
Anshin Enkaku Support is a service requiring subscription.
･
Some operations and settings are not supported.
･
For details on Anshin Enkaku Support, refer to NTT DOCOMO
website.
1
Call
あんしん遠隔サポートセンター
(Anshin
Enkaku Support center)
From DOCOMO mobile phones : (No prefix) 15710 (toll free) (in
Japanese only)
From land-line phones :
0120-783-360 (in Japanese
only)
Business hours: 9:00 a.m. to 8:00 p.m., open all year round
･
To make a call to the Anshin Enkaku Support center from the
terminal, from the Home screen,
→
[
遠隔サポート
(Enkaku
support)]
→
[
このスマートフォンから発信する
(Make a call from
this smartphone)]
→
Tap .
2
From the Home screen,
→
[
遠隔サポート
(Enkaku support)]
3
[
遠隔サポートの接続画面に進む
(Go to Enkaku
support connection screen)]
→
[
同意する
(Agree)]
4
Enter connection number notified by DOCOMO
5
Enkaku support starts when you are connected
Anshin Enkaku Support
