Zte H3140 Page 97 Maintenance Management Manual Download

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Chapter 8

Troubleshooting

The Power indicator on the front panel is off after the power button is pressed.

The power adapter is not correctly connected to the device. Be sure to use the power
adapter supplied with the device.

The Linea indicator on the front panel is off after the device is powered on.

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The WAN link is not established.

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The device is not registered.

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Please contact the service provider for help.

The LAN indicator on the front panel is off after the device is powered on.

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The corresponding LAN link is not established.

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The Ethernet cable is not correctly connected to the LAN interface.

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The network device connected to the LAN interface is not powered on.

The Voice indicator on the front panel is off after the device is powered on.

The telephone function is abnormal. Please contact the service provider for help.

SJ-20210621164956-009 | 2021-12-07(R1.0)

Summary of Contents for H3140

Page 1: ...nance Management Guide Version V1 0 ZTE CORPORATION ZTE Plaza Keji Road South Hi Tech Industrial Park Nanshan District Shenzhen P R China Postcode 518057 Tel 86 755 26771900 URL http support zte com cn E mail support zte com cn ...

Page 2: ... current or pending intellectual property rights or applica tions covering the subject matter of this document Except as expressly provided in any written license between ZTE CORPORATION and its licensee the user of this document shall not acquire any license to the subject matter herein ZTE CORPORATION reserves the right to upgrade or make technical change to this product without further notice U...

Page 3: ...ernet Connection 17 4 2 2 Configure the 3G 20 4 3 Configure the QoS 22 4 3 1 Configure the QoS Global Parameters 23 4 3 2 Configure the QoS Classification 23 4 4 Configure the Security 25 4 4 1 Configure the Firewall Level 25 4 4 2 Configure the Filter Criteria 27 4 4 3 Configure the Local Service Control 30 4 4 4 Configure the ALG 33 4 4 5 Configure the DMZ 34 4 4 6 Configure the Port Forwarding ...

Page 4: ... Configure the DMS 63 5 8 Configure the DNS 65 6 Configure the VoIP 66 6 1 Check the Status of VoIP 66 6 2 Configure the SIP Accounts 67 6 3 Configure the Advanced Parameters of VoIP 68 6 4 Configure the SIP Protocol 70 6 5 Configure the Media 71 6 6 Configure the Fax 72 6 7 Configure the Digit Map 73 6 8 Configure the POS 73 7 Configure the Management and Diagnosis 75 7 1 Check the Device Status ...

Page 5: ...7 8 Network Diagnosis 86 7 9 Check the ARP Table 88 7 10 Check the MAC Table 88 7 11 Configure the IPv6 Switch 89 7 12 Configure the Ethernet WAN 90 8 Troubleshooting 91 III ...

Page 6: ...IV ...

Page 7: ...an gers Disconnect all the cables during a lightning storm to prevent the device from dam age Power off and unplug the power plug when the device is not in use for a long time Do not attempt to open the covers of the device It is dangerous to do so when the device is powered on Power off and stop using the device under the conditions such as abnormal sound smoke and strange smell Contact the servi...

Page 8: ...and IE Greece EL Spain ES France FR Croatia HR Italy IT Cyprus CY Latvia LV Lithuania LT Luxembourg LU Hungary HU Malta MT Nether lands NL Austria AT Poland PL Portugal PT Romania RO Slovenia SI Slo vakia SK Finland FI Sweden SE Turkey TR Norway NO Switzerland CH Ice land IS and Liechtenstein LI The WLAN function for this device is restricted to indoor use only when operating in the 5150 to 5350 M...

Page 9: ...sing an accredited electronics take back system The symbols below indicate that this product should be reused or recycled and not sim ply discarded Please locate and use an appropriate reuse and recycling site If you need more information on collection reuse and recycling systems contact your lo cal or regional waste administration You may also contact your equipment provider for more information ...

Page 10: ...tem is found to be wrong missing or damaged contact your service provider Keep the package and all the items in good condition if you want to replace the product 2 2 Product Specifications The H3140 product is a new generation home gateway device with 802 11AX Wi Fi 2 4GHz 5GHz which provides High Speed Internet IPTV and Voice over IP services through the GE or Fiber SFP uplink Those services are ...

Page 11: ... 104 F Operation humidity 5 95 non condensing Wi Fi Radio Specifications Radio Frequencies Maximum Output Power Wi Fi 2 4 GHz band 2400 2483 5 MHz EIRP 20 dBm Wi Fi 5 GHz band 5150 5350 MHz EIRP 23 dBm Wi Fi 5 GHz band 5470 5725 MHz EIRP 30 dBm Note Please use the power adapter provided by the manufacturer 2 3 Hardware Description Front panel Figure 2 1 shows the front panel of the H3140 and Figur...

Page 12: ...ed Fixed red One or more subscription services are currently unavail able Green flashing Operator is configuring the modem remotely Fixed orange Bootloader in progress Flashing orange The device is upgraded remotely or locally Power Off The device is powered off Fixed green Connected to the WAN device Linea LAN4 SFP Off Not connected to the WAN device 6 SJ 20210621164956 009 2021 12 07 R1 0 ...

Page 13: ...erlap is detected WPS Slow flashing green WPS registration in progress Fixed green At least one active network device is connected to the Ethernet switch Flashing green At least one active network device is connected to the Ethernet switch and is in the process of sending receiv ing data LAN Off There are no active Ethernet devices connected to the Ethernet switch Fixed green The VoIP telephone se...

Page 14: ...gure 2 3 The Side Panel Interface Function USB1 USB 3 0 host port it is used to connect to the USB storage device Rear panel Figure 2 4 shows the interfaces and buttons on the rear panel of the H3140 8 SJ 20210621164956 009 2021 12 07 R1 0 ...

Page 15: ...ff Power switch to power on or power off the device Power Power supply port It is connected to the power adapter Tel1 Tel2 RJ 11 port it is used to connect to the analog telephone USB2 USB 2 0 host port it is used to connect to USB storage device LAN1 LAN3 RJ 45 port it is used to connect the modem to computer STB or other network devices LAN4 WAN RJ 45 port it is used to connect to the uplink Eth...

Page 16: ...tween the product and a wireless terminal number of obstacles ob stacle material and density and interference source It is recommended that you place the product in accordance with the following principles to maximize the strength of wire less signals The product should be far away from the objects affecting wireless signal propaga tion for example an object with a high reflectivity such as a meta...

Page 17: ...to reduce the number of obstacles be tween the product and a wireless terminal Horizontally place the product in the middle of the applied area and do not put it in a corner Do not place the product at a high position while it is placed horizontally The recom mended height is 1 2 to 1 5 meters SJ 20210621164956 009 2021 12 07 R1 0 11 ...

Page 18: ...y firewall or other security software operating on the computer Disable the proxy setting of Internet Explorer 3 1 Configure the IP Address of the Computer Abstract To log in to the H3140 on a computer you need to set the IP address of the computer to ensure that the IP address of the computer and the maintenance IP address of the H3140 are in the same network segment Context The default maintenan...

Page 19: ... address 192 168 1 1 If the ping operation is successful it indicates that the TCP IP configuration is correct and the computer is properly connected to the H3140 3 2 Login Abstract The H3140 provides a Web based configuration and management system You can en ter a specified IP address in the address bar of Internet explorer to access the system Prerequisite A computer is directly connected to the...

Page 20: ...nce Management Guide Figure 3 1 Login Page 2 Enter the username and password and click Login The configuration page is dis played see Figure 3 2 Figure 3 2 Configuration Page 14 SJ 20210621164956 009 2021 12 07 R1 0 ...

Page 21: ...e the SNTP 39 Configure the Mulitcast 40 4 1 Check the Status 4 1 1 Check the Ethernet Status Abstract The section describes how to check the Ethernet status Steps Check Ethernet Interface Information 1 On the main page of the H3140 select Internet Status SFP Ethernet SFP Ethernet Interface Information to the SFP Ethernet Interface Information page see Figure 4 1 SJ 20210621164956 009 2021 12 07 R...

Page 22: ...tion Check Ethernet Connection Status 3 On the main page of the H3140 select Internet Status Ethernet Ethernet Connection Information to the Ethernet Connection Information page see Fig ure 4 2 Figure 4 2 Ethernet Connection Information 4 Click Refresh to refresh the information 16 SJ 20210621164956 009 2021 12 07 R1 0 ...

Page 23: ...h the information Check 3G Connection Status 3 On the main page of the H3140 select Internet WAN Status 3G 3G Connec tion Status to the 3G Connection Status page see Figure 4 4 Figure 4 4 3G Connection Status 4 Click Refresh to refresh the information 4 2 Configure the WAN 4 2 1 Configure the Ethernet Connection Abstract This procedure describes how to configure a broadband connection WAN connecti...

Page 24: ...cription Connection Name Name of the connection Type The connection type includes Routing and Bridge Connection In this case Routing is selected Service List Options INTERNET TR069 VoIP IPTV This parameter must be consistent with service configuration For example if INTERNET is selected it indicates that the WAN connection supports the Internet access service only If TR069 is selected it indicates...

Page 25: ...P address of the DNS server for static connections You can set up to three IP addresses for the server These IP addresses are provided by the ISP NAT Enable or disable the NAT function IPv6 IPv6 Info Acquire Mode Specifies how to acquire IPv6 information for the WAN connec tion It is valid only if the WAN connection supports IPv6 The options are Manual You need to set the global address gateway an...

Page 26: ...packets sent over the WAN connection By default On button is not selected If it is selected a VLAN tag is carried in the packets sent over the WAN connection and the VLAN ID must be set VLAN ID Identifies a VLAN Range 0 4094 To ensure normal service op eration the VLAN ID must be the same as that set in upper lay er MDU DSLAM configuration Note In the H3140 provisioning configure only one Internet...

Page 27: ...2 If the device is already plugged in please check whether the USB is contacted well 3 If the device is still unrecognized maybe it has been damaged Please replace the device Steps 1 Insert 3G device 2 On the main page of the H3140 select Internet WAN 3G Mobile Network to the Mobile Network page The signal strength can verify the network card is plugged see Figure 4 6 Figure 4 6 Mobile Network 3 C...

Page 28: ...mmunication standards have different dial num bers MTU Define the maximum transfer unit Username Password The Username Password of new 3G connection Authentication Type There are three authentication types Auto PAP CHAP Connection Mode There are two connection modes Always On On Demand Auto disconnected without traffic Setting this parameter when Connection Mode is On De mand NAT Switch Select on ...

Page 29: ...e 2 Set radiobox On to enable QoS function 3 Click Apply button to apply the changes 4 3 2 Configure the QoS Classification Abstract Different tags are added to packets to facilitate the upper layer server to identify packets and the server to schedule packets based on tags For example if the DSCP label packets are preferentially passed other label packets have a lower priority Different packets c...

Page 30: ...ons for the QoS Classification Parameter Description On Off Set radiobox On to enable the function of classification Name To create a QoS classification enter the name of the classifica tion Classification Priority It can be modified by ISP Packets Classification Criterion All Interface Set radiobox On to enable all Interface 24 SJ 20210621164956 009 2021 12 07 R1 0 ...

Page 31: ...ce host IP address Destination IP Destination host IP address DSCP DSCP value Level 3 Protocol The Level 3 Protocol includes Unconcerned TCP UDP and ICMP Source Port Source port number of the matching packets Destination Port Destination port number of the matching packets TCP ACK Set radiobox On to enable the function of TCP ACK Packets Classification Result 802 1p Re marking 802 1p identifier va...

Page 32: ...his check box Firewall Level High allows legal access from the WAN but forbids Internet de vices from sending ping packets to the WAN interface of the H3140 Middle Recommended allows legal access from the WAN and blocks dangerous data from the Internet Low allows legal access from the WAN and allows Internet de vices to send ping packets to the WAN interface of the H3140 3 Click Apply button to ap...

Page 33: ...DP connections from one host in WAN side to CPE itself every 3 seconds 6 Click Apply button to apply the changes 4 4 2 Configure the Filter Criteria Abstract The section describes how to configure filter criteria including MAC filter URL filter IP filter Steps Configure the Filter Switch and Mode Parameters 1 On the main page of the H3140 select Internet Security Filter Criteria to the Filter Crit...

Page 34: ...There are two modes Black List Addresses in the URL Filter list are not allowed to access White List Only addresses in the URL Filter list can be accessed 4 Click Apply button to apply the changes Configure the URL Filter 5 Click URL Filter to open URL Filter page see Figure 4 13 Figure 4 13 URL Filter Page 6 Table 4 8 lists the URL filter parameters Table 4 8 Parameter Descriptions for the URL Fi...

Page 35: ...st be specified Target Specify to discard or permit the data packages Rule Priority Specify the value to modify the service priority IP Version The IP version includes Any IPv4 IPv6 Source IP Destination IP Source Destination IP address Protocol Select the protocol that needs to filter packets By default it is Any Ingress Specify the data traffic direction The Ingress option and egress option cann...

Page 36: ...ction is down stream DSCP A DSCP is specified for the TOS byte in the IP header of each packet to indicate the priority Range 0 63 10 Click Apply button to apply the changes 4 4 3 Configure the Local Service Control Abstract The procedure describes how to configure local service control including local service control IPv4 and local service control IPv6 Steps Configure the Service Control IPv4 1 O...

Page 37: ...the data stream inbound direction and this parameter must be specified If the Ingress is WAN_All all the WAN connection can access H3140 If the Ingress is LAN the LAN side can access H3140 If the Ingress is a WAN or Route_3G connection the connec tion selected can access H3140 IP Range The IP address segment that needs to be filtered When the IP segment is null it refers to all the IP addresses Se...

Page 38: ...ify the data stream inbound direction and this parameter must be specified If the Ingress is WAN_All all the WAN connection can access H3140 If the Ingress is LAN the LAN side can access H3140 If the Ingress is a WAN or Route_3G connection the connection selected can access H3140 Prefix IPv6 address prefix Service Type Type Specify the service that is permitted or denied to access 6 Click Apply bu...

Page 39: ... the changes 4 4 4 Configure the ALG Abstract By turning on the ALG switch H3140 can convert the private network address in the lay er 4 information of the packet into a public network address so that the external network cannot know the private network IP address thus improving security Steps 1 On the main page of the H3140 select Internet Security ALG to the ALG page the page see Figure 4 18 Fig...

Page 40: ...age see Figure 4 19 Figure 4 19 DMZ Configuration Page Table 4 13 lists the DMZ parameters Table 4 13 Parameter Descriptions for the DMZ Parameter Description DMZ Switch Enable or disable the DMZ host function LAN Host The IP address or the MAC address of the computer at the LAN side 2 Click Apply button to apply the changes 4 4 6 Configure the Port Forwarding Abstract This procedure introduces ho...

Page 41: ...u can use dy namic DNS feature to allow users to connect to your virtual servers by using a URL in stead of an IP address Steps 1 On the main page of the H3140 select Internet Security Port Forwarding to the Port Forwarding page and then click the Create New Item the page see Figure 4 20 Figure 4 20 Port Forwarding Configuration Page 2 Configure the Port Forwarding parameters Table 4 14 lists the ...

Page 42: ...eating new parental controls rules you can effectively control the internet access time of teminals and access websites Steps 1 On the main page of the H3140 select Internet Parental Controls to the Parental Controls page and then click the Create New Item see Figure 4 21 Figure 4 21 Parental Controls 2 Configure the parental controls parameters Table 4 15 lists the parental controls parameters Ta...

Page 43: ...addresses in the URL Filter list can be accessed 3 Click Apply button to apply the changes 4 6 Configure the DDNS Abstract DDNS can establish the binding relationship between the static domain name and the dynamic IP address of the host corresponding to the domain name and map the dy namic IP address of the user to a fixed domain name resolution service Each time when a user connects to the networ...

Page 44: ... http www dyndns com If the DtDNS HTTP is used the URL is http www dtdns org If the No IP HTTP is used the URL is http www no ip com If the easyDNS HTTP is used the URL is http www easydns com If the freedns HTTP is used the URL is http freedns afraid org If the TZO HTTP is used the URL is http www tzo com Username The username for accessing the DDNS server This parameter must be the same as that ...

Page 45: ...ters Table 4 17 lists the SNTP parameters Table 4 17 Parameter Descriptions for the SNTP Parameter Description Time Zone Time zone where the device is located NTP Server1 NTP Server5 IP address of the primary secondary third fourth fifth NTP server Poll Interval Interval of time synchronization Unit second Automatically Adjust Clock For Day light Enable or disable the automatically adjust clock fo...

Page 46: ...according to the information in the pack ets Steps 1 On the main page of the H3140 select Internet Multicast IGMP to the IGMP page see Figure 4 24 Figure 4 24 IGMP Configuration Page 2 Enable the IGMP functions see Table 4 18 Table 4 18 Parameter Descriptions for the IGMP Parameter Description IGMP Proxy The system serves as a proxy server to forward IGMP packets from the MDU DSLAM to other device...

Page 47: ... On the main page of the H3140 select Internet Multicast MLD to the MLD page see Figure 4 25 Figure 4 25 MLD Configuration Page 2 Enable the MLD functions see Table 4 19 Table 4 19 Parameter Descriptions for the MLD Parameter Description Proxy MLD The system serves as a proxy server to forward MLD packets from the MDU DSLAM to other devices 3 Click Apply button to apply the changes SJ 202106211649...

Page 48: ...MS 63 Configure the DNS 65 5 1 Check the Local Network Status Abstract The section describes how to check the status of Local Network The relevant informa tion of Local Network status includes LAN Status WLAN Status WLAN Client Status LAN Client Status and USB Storage Status Steps 1 On the main page of the H3140 select Local Network Status to the Local Net work Status page see Figure 5 1 42 SJ 202...

Page 49: ...c functions of the WLAN including wireless switch on off mode selection channel selection rate adjustment and transmit power adjustment Steps Enable or Disable the WLAN Function 1 On the main page of the H3140 select Local Network WLAN WLAN Basic to the WLAN Basic page see Figure 5 2 Figure 5 2 WLAN On Off Configuration 2 Table 5 1 lists the WLAN on off configuration parameters SJ 20210621164956 0...

Page 50: ... 3 Figure 5 3 WLAN Global Configuration Page 5 Table 5 2 lists the WLAN global configuration parameters Table 5 2 Parameter Descriptions for WLAN Global Configuration Parameter Description Channel Channel of the wireless network A proper channel can be selected in accordance with the country code Options Auto 1 13 default 13 Specifies the channel used for communication between the AP and the wirel...

Page 51: ...ing Power Level of radio signal transmitting power A larger value indicates wider coverage and the larger the value the stronger the radio signal Options 100 80 60 40 20 6 Click Apply button to apply the changes Note WLAN global configuration 5 GHz refers to WLAN global configuration 2 4 GHz Configure the Private WLAN SSID Configuration 7 Click Private WLAN SSID Configuration to the configuration ...

Page 52: ...n to apply the changes Note Guest WLAN SSID Configuration refers to Private WLAN SSID Configuration 5 2 2 Configure the Advanced Parameters of the WLAN Abstract WLAN Advanced provides the parameters of WLAN Advanced configuration features Steps Access Control Mode Settings 1 On the main page of the H3140 select Local Network WLAN WLAN Advanced to the WLAN Advanced page 2 Click Access Control Mode ...

Page 53: ...e the access control rule configuration parameters Table 5 5 lists the access control rule configuration parameters Table 5 5 Access Control Rule Configuration parameters Parameter Description Name The name of access control item MAC Address The MAC address of the wireless device We suggest to set the MAC addresses in access control list using a wireline connected device Modifying the list using a...

Page 54: ... Steps 1 On the main page of the H3140 select Local Network WLAN BSS Steering to the BSS Steering page see Figure 5 7 Figure 5 7 BSS Steering 2 Enable the functions see Table 5 6 Table 5 6 Parameter Descriptions for the BSS Steering Parameter Description Easy Mesh H3140 support the Easy Mesh standard or not Band Steering H3140 support the Band Steering or not 3 Click On to enable the function and ...

Page 55: ...ration Specify the time when the Wi Fi scheduler settings are applied Action The device supports Wi Fi Radio Off Wi Fi Radio On 3 Click Apply button to apply the changes 5 3 Configure the LAN 5 3 1 Configure the LAN IPv4 Abstract The section describes how to configure LAN IPv4 The relevant information of Internet status includes Allocated Address DHCP DHCP Server and DHCP Binding Steps Configure A...

Page 56: ... the configuration see Figure 5 9 Figure 5 9 Allocated Address DHCP Page 3 Click Refresh to refresh the informations Configure DHCP Server 4 Click DHCP Server to the configuration see Figure 5 10 Figure 5 10 DHCP Server IPv4 Page 50 SJ 20210621164956 009 2021 12 07 R1 0 ...

Page 57: ...dress of the DHCP address pool ISP DNS Select the On check box to let the Assign IspDNS work Primary DNS IP address of the DNS server provided by ISP Secondary DNS IP address of the DNS server2 provided by the ISP Lease Time Mode The mode of Lease Time Custom Lease Time The time during which the client PCs use the IP address assigned by the DHCP server After the lease time expires the private IP a...

Page 58: ...des Allocated Address DHCPv6 LAN Address Management Static Prefix DHCPv6 Server RA Service Prerequisite Before configuring the prefix delegation make sure that the prefix delegation is enabled for the specified IPv6 WAN connection Steps Configure Allocated Address DHCPv6 1 On the main page of the H3140 select Local Network LAN IPv6 to the IPv6 page 2 Click Allocated Address DHCPv6 to the configura...

Page 59: ...lick Static Prefix to the configuration page see Figure 5 14 Figure 5 14 Static Prefix Page 8 Configure the static prefix parameters Table 5 11 lists the static prefix parameters Table 5 11 Parameter Descriptions for the Static Prefix Parameter Description Name The name of the prefix Prefix IPv6 address and prefix length Only a GUA prefix is supported Prefix length 64 9 Click Apply button to apply...

Page 60: ...lly from all the DNSs configured before will be delegated DNS Refresh Time The time during which the client PCs use the IP addresses as signed by the DHCP server After the lease time expires the private IP address will be avail able for assigning to other network devices Prefix Delegate Type Auto One prefix selected automatically from all the available prefixes will be delegated Manual One or more...

Page 61: ...ements from the interface The value must not be greater than 0 75 Maximum Retry Interval Max Retry Interval maximum time allowed between sending unsolicited multicast Router Advertisements from the interface M Managed flag Select this check box to enable the connected devices to obtain the IPv6 address through DHCP IPv6 O Other configure flag Select this check box to enable the connected devices t...

Page 62: ...nction and click Apply button to apply the changes 5 4 Configure the Route 5 4 1 Configure the Routing IPv4 Abstract The section describes how to configure routing IPv4 which provides the parameters of route IPv4 configuration features The relevant information of Internet status includes Routing Table Static Routing and Policy Routing Prerequisite Before configuring routing IPv4 make sure that the...

Page 63: ... parameters Table 5 14 lists the static routing parameters Table 5 14 Parameter Descriptions for the Static Routing Parameter Description Name The name of static routing entry Egress WAN connection for static routing Network Address IPv4 address of the destination network Subnet Mask Subnet mask of the destination network Gateway The next hop IPv4 address to the destination network 6 Click Apply b...

Page 64: ...connection for policy routing Source IP Address Source IPv4 address of the matching packets Source Mask Source mask of the matching packets Destination IP Address Destination IPv4 address of the matching packets Destination Mask Destination mask of the matching packets Protocol Matching IPv4 protocol The ANY option means any IPv4 proto col Source Port Source port number of the matching packets Des...

Page 65: ...guring routing IPv6 make sure that the IPv6 WAN connection is created Steps Configure Routing Table 1 On the main page of the H3140 select Local Network Routing IPv6 to the Routing IPv6 page 2 Click Routing Table to the configuration page see Figure 5 21 Figure 5 21 Routing Table Page 3 Click Refresh to refresh the information Configure Static Routing 4 Click Static Routing to the configuration pa...

Page 66: ...eter Description Name The name of static routing entry Egress WAN connection for static routing Prefix IPv6 address and prefix length The value range is 0 128 Gateway The next hop IP address to the destination net work 6 Click Apply button to apply the changes Configure Policy Routing 7 Click Policy Routing to the configuration page and then click the Create New Item see Figure 5 23 60 SJ 20210621...

Page 67: ...icy routing Source IP Address Source IPv6 address of the matching packets Destination IP Address Destination IPv6 address of the matching pack ets Protocol Matching IPv6 protocol The ANY option means any IPv6 protocol Source Port Source port number of the matching packets Destination Port Destination port number of the matching pack ets Source MAC Address MAC address of the source device that send...

Page 68: ...scription Server Enable or disable the FTP server feature FTP Username FTP Pass word Username and password used to connect to the FTP server Valid only if FTP security control is enabled 3 Click On to enable the FTP server feature and click Apply button to apply the changes 5 6 Configure the UPnP Abstract The UPnP function is used to support zero configuration invisible networking and auto matic d...

Page 69: ...UPnP Portmap Table Page 4 Click Refresh button to refresh the information 5 7 Configure the DMS Abstract The section describes how to configure DMS DMS provides the parameters of DMS configuration features DMS is a multimedia server defined in DLNA protocol which uses UPnP protocol to search and categorize the local media files or photos and provide VOD services for the DMP If the DMS function is ...

Page 70: ...rameters refer to Table 5 20 Table 5 20 Parameter Descriptions for the DMS Parameter Description DMS Enable or disable the DMS function DMS Name To create a DMS enter the name of the DMS Library Rescan Method Library rescan method that the device supports Normally it is set to Auto Media Source1 Media Source4 By default the media source is mnt that is the root directory of the USB de vice You can ...

Page 71: ...Local Network DNS to the Domain Name page see Figure 5 28 Figure 5 28 Domain Name Page 2 Type the domain name 3 Click Apply button to apply the changes Configure the Host Name 4 Click Host name to the page and then click the Create New Item see Figure 5 29 Figure 5 29 Host Name Page 5 Type the host name in the Host Name text box and the IP Address in the IP Ad dress text box 6 Click Apply button t...

Page 72: ...nfigure the Fax 72 Configure the Digit Map 73 Configure the POS 73 6 1 Check the Status of VoIP Abstract This procedure describes how to check shows the relevant information of VoIP status Steps 1 On the main page of the H3140 select VoIP Status The VoIP Status page is dis played see Figure 6 1 Figure 6 1 VoIP Status Page 2 Click Refresh to refresh the information 66 SJ 20210621164956 009 2021 12 ...

Page 73: ...rameter Descriptions for the SIP Account 1 Parameter Description Enable Specifies whether to enable the VoIP service SIP Account Registered name of a SIP subscriber Normally it is the phone number of the subscriber Authorization Username Username for authentication by the SS system which must be the same as that configured in the SS system Password Password for VoIP service authentication by the S...

Page 74: ...o Table 6 2 Table 6 2 Advanced Parameter Descriptions for the VoIP Service Parameter Description DTMF DTMF mode Options RFC2833 DTMF digits are carried by RTP streams DTMF in Voice DTMF digits are not processed SIP Info SIP protocol information Jitter Buffer The variation in packet delay is called jitter Jitter buffer refers to inten tional delay of packets Options Fixed A fixed buffer time must b...

Page 75: ...t this function is enabled 6 Click Apply button to apply the changes Configure the Special Parameters 7 On the main page of the H3140 select VoIP Advanced Special Parameters The Special Parameters page is displayed see Figure 6 5 Figure 6 5 Special Parameters Page 8 Set the advanced parameters For a description of the parameters refer to Table 6 4 Table 6 4 Parameter Descriptions of the Special Pa...

Page 76: ...anges 6 4 Configure the SIP Protocol Abstract This procedure describes how to configure the SIP Protocol include the proxy port proxy server and registrar server Steps 1 On the main page of the H3140 select VoIP SIP Protocol The SIP Protocol page is displayed see Figure 6 6 Figure 6 6 SIP Protocol Page 2 Set the parameters For a description of the parameters refer to Table 6 5 70 SJ 20210621164956...

Page 77: ...ovides for communication between the standby server and VoIP terminals which must be the same as that configured on the SIP server default 5060 Primary Registrar Server IP address of the active SIP registrar server that the ISP provides which must be the same as that configured on the registrar server Secondary Registrar Server IP address of the standby SIP registrar server that the ISP provides w...

Page 78: ...t a codec which must be the same as that configured in the SS system Codec Priority You can modify priority through this parameter A lower number indi cates a higher priority 3 Click Apply button to apply the changes 6 6 Configure the Fax Abstract The H3140 supports the T30 protocol T38 protocol and V152 protocol fax feature By default the T38 protocol is used Steps 1 On the main page of the H3140...

Page 79: ...a number Steps 1 On the main page of the H3140 select VoIP Voice Ports Mapping The Voice Ports Mapping page is displayed see Figure 6 9 Figure 6 9 Voice Ports Mapping Page 2 Set the parameters For a description of the parameters refer to Table 6 8 Table 6 8 Parameter Descriptions for the Digit Map Parameter Description Incoming H3140 is called by other devices Outgoing Other devices is called by H...

Page 80: ...r the POS Parameter Description POS on FXS1 POS on FXS2 If the switch is selected the outgoing incoming call codec of the inter face is negotiated as G711a which is used to support the access to POS machine on this interface If this switch is not selected the outgo ing incoming calls on the interface are negotiated in accordance with the media configuration mode on the voice page 3 Click Apply but...

Page 81: ...on 80 Configure the TR069 function 81 Manage the Log 83 Network Diagnosis 86 Check the ARP Table 88 Check the MAC Table 88 Configure the IPv6 Switch 89 Configure the Ethernet WAN 90 7 1 Check the Device Status Abstract The relevant information of device status is shown as below Steps 1 On the main page of the H3140 select Management Diagnosis Status to the Status page see Figure 7 1 SJ 20210621164...

Page 82: ...gement to the Admin Account Management page see Figure 7 2 Figure 7 2 Admin Account Management Page 2 Configure the administrator account management parameters Table 7 1 lists the administrator account management parameters Table 7 1 Parameter Descriptions for the Administrator Account Management Parameter Description Username The user name for the administrator privilege The default user name of ...

Page 83: ...140 select Management Diagnosis Idle Timeout to the Idle Timeout page see Figure 7 3 Figure 7 3 Idle Timeout Configuration Page 2 Specify the time in the Timeout text box rang 1 30 min 3 Click Apply button to apply the changes 7 4 Configure the System Management 7 4 1 Configure the Device Management Abstract This procedure introduces how to reboot the device or restore the factory default set ting...

Page 84: ...o restore the factory default settings 7 4 2 Upgrade Software Abstract This procedure introduces how to upgrade Software Prerequisite Before upgrading software make sure that the upgrade file is ready Steps 1 On the main page of the H3140 select Management Diagnosis System Man agement Software Upgrade to the Software Upgrade page see Figure 7 5 78 SJ 20210621164956 009 2021 12 07 R1 0 ...

Page 85: ...to upgrade the Firmware contact the local office of ZTE CORPORATION to obtain the latest Firmware version 7 4 3 Configure the User Configuration Management Abstract This procedure describes how to back up or restore your user configuration file The backup operation is used for routine maintenance and the restoration operation is used for troubleshooting Steps 1 In the left navigation tree click Ad...

Page 86: ...ration is completed the device is automatically restarted causing temporary service interruption so perform this operation with care 7 5 Configure the Mirror function Abstract This procedure introduces how to perform the mirror configuration If the mirror configuration is performed the packets at the WAN side will be copied to the specified LAN interface and it can be used for the network analysis...

Page 87: ...N interface Destination User side LAN interface 3 Click Apply button to apply the changes 7 6 Configure the TR069 function Abstract The section describes how to configure the TR069 TR069 provides the parameters of the TR069 configuration features The relevant TR 069 includes Basic Configuration and Certificate Management Steps 1 On the main page of the H3140 select Management Diagnosis TR 069 to t...

Page 88: ...e quest Username Connection Re quest Password User name and password for the TR069 connection authentication that the automatic configuration server provides when it logs in to the H3140 device Periodic Inform Enable the periodic inform function Periodic Inform In terval Periodic inform interval of the device unit second Authenticating ACS Enable the TR069 authenticating ACS ACS CA Certificate Cha...

Page 89: ...On the main page of the H3140 select Management Diagnosis Log Manage ment to the Log Management page 2 Click Log Level Management to the log level management page see Figure 7 10 Figure 7 10 Log Level Management Page 3 Configure the log management parameters Table 7 4 lists the Log Management parameters Table 7 4 Parameter Descriptions for the Log Level Management Parameter Description Log Level O...

Page 90: ...tem Log Management Page 6 Configure the system log management parameters Table 7 5 lists the system log management parameters Table 7 5 Parameter Descriptions for the System Log Management Parameter Description Save Log Enable or disable the system log function 7 Click Apply button to apply the changes 8 Optional Click Refresh button to get the latest information 9 Optional Click Clear to clear th...

Page 91: ...meter Descriptions for the security Log Management Parameter Description Save Log Enable or disable the security log function 13 Click Apply button to apply the changes 14 Optional Click Refresh button to get the latest information 15 Optional Click Download Log to download the log file from the log server Manage the Remote Log 16 Click Remote Log Management to the remote log management page see F...

Page 92: ...twork Diagnosis Abstract The section describes how to diagnosis Diagnosis provides the parameters of the diag nosis configuration features The relevant information includes ping diagnosis and trace route diagnosis Steps Ping Diagnosis 1 On the main page of the H3140 select Management Diagnosis Diagnosis to the Diagnosis page 2 Click to open Ping Diagnosis page see Figure 7 14 Figure 7 14 Ping Diag...

Page 93: ...n results are displayed in the bottom box Trace Route Diagnosis 1 Click to open Trace Route Diagnosis page see Figure 7 15 Figure 7 15 Trace Route Diagnosis Page 2 Set the parameters For the description of the parameters refer to Table 7 9 Table 7 9 Parameter Descriptions for Trace Route Diagnosis Parameter Description IP Address Host Name Destination IP address or host name for the Trace Route op...

Page 94: ...layed unproperly If a new diagnosis is triggered when the current diagnosis is still running the device will only respond to the new diagnosis and the current diagnostic result will not be saved 7 9 Check the ARP Table Abstract The relevant information of ARP table is shown as below Steps 1 On the main page of the H3140 select Management Diagnosis ARP Table to the ARP Table page see Figure 7 16 Fi...

Page 95: ...Configure the IPv6 Switch Abstract This procedure describes how to enable or disable IPv6 support for the H3140 Steps 1 On the main page of the H3140 select Management Diagnosis IPv6 Switch to the IPv6 Switch page see Figure 7 18 Figure 7 18 IPv6 Switch Page 2 To disable IPv6 support set IPv6 Function to Off and click Apply Note The configuration takes effective after the device is restarted SJ 20...

Page 96: ... interface Steps 1 On the main page of the H3140 select Management Diagnosis Ethernet WAN to the Ethernet WAN page see Figure 7 19 Figure 7 19 Ethernet WAN Page 2 Set radiobox On the device will reboot and LAN will work as WAN interface 3 Click Apply button to apply the changes 90 SJ 20210621164956 009 2021 12 07 R1 0 ...

Page 97: ...ed The device is not registered Please contact the service provider for help The LAN indicator on the front panel is off after the device is powered on The corresponding LAN link is not established The Ethernet cable is not correctly connected to the LAN interface The network device connected to the LAN interface is not powered on The Voice indicator on the front panel is off after the device is p...

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