If you have any troubles or problems, please contact us from our homepage, fill in your
name and problems and your E-mail, or contact the shop where you purchased.
●Frequent Q&A
●In case of trouble
E-mail：[email protected]
Contact US
・
Water overflows into the collection cup.
Check that the water level of the filtration layer and the appropriate water level
of the skimmer are the same.
If any additives are used, make sure they do not affect the skimmer.
During the start-up of the aquarium, such symptoms may occur after adding
additives such as coral food. Adjust the control pipe to lower the water level, or
adjust the pump flow rate with the pump controller.
Also, mucosal protective agents cannot be used. Once the mucosal protective
agent is added, several water changes are required to be made.
・
The foam pops out and does not reach the collection cup.
Check that the water level of the filtration layer and the appropriate water level
of the skimmer are the same.
In addition, this probelm may be seen during the beginning of the aquarium, after
changing water, and after adding additives. This is not a big problem, just place it
for a while.
・
There is water leakage or air leakage from the O-ring.
Each O-ring (rubber packing) deteriorates due to various factors.
Please check and replace it regularly.
・
Pump does not work.
The pump is a consumable item. It deteriorates with use. Replace it regularly.
Also, please be careful that low water level will make it run idle, and it may
cause serious damage to the pump even the pump have protection.
・
Pump is running but no bubbles are generated.
While dust or salt being clogged from the air tube to the pump suction part, air
cannot be sucked in and no bubbles are generated. Please clean this area
・
Bubbles in skimmer are too large.
Check the salt concentration in the aquarium. If the salt concentration is low,
the skimmer will not have a good performance.
・
Easy control pipe does not rotate.
Adjust the screw or pump mount on the bottom of the easy control pipe.
Check if the gear valve clogged by dust ,sands or rocks .
ZOOX AQUARIUM LTD
http://www.zooxaquarium.com
