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Appendix A. ADSL Internet Settings

41

Appendix A

ADSL Internet Settings Tables

These tables are for customers whose service providers do not
supply them with the ADSL settings to connect to the Internet.
Many ADSL providers use different settings depending on the
region in which they are operating, which is why there may be
more than one setting for your service provider. We post updated
tables on our Web site. If your country is not listed in the tables
below, please consult

www.zoom.com

Note to USA customers

If your ADSL service provider is not shown below, first use the settings
for

Service Provider Not Shown

at the bottom of the table. If those

settings do not work, use the settings for the company that provides
local telephone service in your area. (Refer to page 16 for more detailed
installation instructions on entering the settings.)

Table A: USA

Service Provider

VPI VCI Encapsulation

AllTel (1)

0

35

PPPoE LLC

AllTel (2)

0

35

1483 Bridged IP LLC

AT&T (1)

0

35

PPPoE LLC

AT&T (2)

0

35

1483 Bridged IP LLC

AT&T (3)

8

35

1483 Bridged IP LLC

August.net (1)

0

35

1483 Bridged IP LLC

August.net (2)

8

35

1483 Bridged IP LLC

BellSouth 8

35

PPPoE

LLC

CenturyTel (1)

8

35

PPPoE LLC

CenturyTel (2)

8

35

1483 Bridged IP LLC

Covad 0

35

PPPoE

LLC

Earthlink (1)

0

35

PPPoE LLC

Earthlink (2)

8

35

PPPoE LLC

Embarq (Sprint) (1)

0

35

PPPoA LLC

Embarq (Sprint) (2)

8

35

PPPoE LLC

GWI

0

35

1483 Bridged IP LLC

Hotwire

0

35

1483 Bridged IP LLC

Internet Junction

0

35

1483 Bridged IP LLC

Qwest (1)

0

32

PPPoA LLC

Qwest (2)

0

32

PPPoA VC-MUX

SBC (1)

0

35

PPPoE LLC

SBC (2)

0

35

1483 Bridged IP LLC

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Summary of Contents for 1064 Series

Page 1: ...ADSL X4 U S E R G U I D E ...

Page 2: ...will work properly in all environments and applications and makes no warranty or representation either expressed or implied with respect to the quality performance merchantability or fitness for a particular purpose of the software or documentation The manufacturer reserves the right to make changes to the hardware software and documentation without obligation to notify any person or organization ...

Page 3: ...THE ADVANCED OPTIONS 27 CONFIGURATION BUTTONS 28 STATUS BUTTONS 31 ADMINISTRATION BUTTONS 32 CHANGING YOUR WAN SETTINGS 33 CHANGING YOUR FIREWALL SETTINGS 34 CHANGING USER NAMES AND PASSWORDS 35 BACKING UP YOUR CONFIGURATION 37 RESTORING DEFAULT SETTINGS 39 USING IP FILTERS 40 APPENDIX A ADSL INTERNET SETTINGS TABLES 41 APPENDIX B FRONT AND BACK PANELS 44 APPENDIX C TCP IP NETWORK SETTINGS 46 MACI...

Page 4: ...ersal Plug and Play UPnP This means that if you plug other devices with UPnP capabilities into your computer or network for example a gaming application router or stand alone firewall they will automatically detect the X4 and make the needed configurations for them to work together This User Guide contains installation instructions for Macintosh and Linux computers which can also be used for manua...

Page 5: ...ortant Before You Begin Before installing your X4 you must have ADSL service enabled on your telephone line To do this you need to sign up with an ADSL service provider Your service provider may refer to ADSL service as DSL service Package Contents Your package contains the items shown below Zoom X4 ADSL Modem Phone Cord Ethernet Cable USB Cable Power Cube Software CD ROM Chapter 1 Installation In...

Page 6: ...kage may include Phone jack adapter to adapt the phone cord to a particular phone jack certain countries only ADSL line filter s certain units only You Will Also Need One of the following A Windows Vista XP 2000 Me or 98 computer with an Ethernet or USB port A Macintosh or Linux computer with an Ethernet port A network device such as a wireless access point hub router or switch An ADSL enabled tel...

Page 7: ...nel In Control Panel double click Add Remove Programs Vista users select Programs and Features and then Uninstall or change a program On the Install Uninstall tab select the USB modem you are removing click Remove or Uninstall and then click OK If you encounter a problem using the Installation Assistant follow the instructions for Macintosh and Linux users starting on page 9 1 Turn your computer o...

Page 8: ...oes not start automatically on the desktop click the Start button click Run and then type E setup exe where E is the letter of your CD drive Windows Vista If the AutoPlay dialog box appears click Run Setup exe If the User Account Control dialog box appears click Allow 4 Select your language select Installation Wizard and follow the prompts to install the X4 8 ADSL X4 User Guide ...

Page 9: ...ongratulations You have established communication and your computer is now connected to the Internet Macintosh and Linux Installation There is no software installation for Macintosh and Linux systems Windows users If you did not run the Install Assistant on the CD follow these instructions to install the hardware and configure your X4 Installing the Hardware 1 Shut down and power off your computer...

Page 10: ... or other network device Plug one end of the Ethernet cable into the modem s ETHERNET port and the other end into the network device s Ethernet jack which is typically called an Uplink or Expansion port The modem s ETHERNET LAN or USB connector is at the back of the modem Tip Windows users can connect two computers to the X4 one on the Ethernet jack and the other on the USB port and share Internet...

Page 11: ...uter at this point and then finish setting up your new hardware 5 Plug one end of the supplied phone cord into the modem s DSL port and the other into the ADSL wall jack The DSL light should blink and then become steady on If it does not refer to the Troubleshooting section on page 53 Note We recommend that at this point if you haven t already done so you put an ADSL filter on every phone connecte...

Page 12: ...using the Ethernet jack or http 10 0 0 3 if you are using the USB port Windows only then press the Enter key on your keyboard b When prompted type the following user name and password in the appropriate boxes then click OK You must enter them using lowercase letters User Name admin Password zoomadsl If you are not prompted for a user name and password do the following in this order Recheck all con...

Page 13: ...lready have the VPI VCI and Encapsulation settings from your Internet service provider You have a static IP address that you plan use with the X4 Only those whose Internet service provider instructs them to use a static IP address and advanced users with special configuration needs will require static IP addressing To continue configuring the modem manually skip the rest of the steps in this secti...

Page 14: ...ts with your Internet service provider This may take a few minutes because the modem must try various combinations until it finds the settings that match your service provider s 3 Once the modem detects your settings your VPI VCI and Encapsulation settings will appear in the table on the Autodetect page Click the Encapsulation setting to continue with the process 14 ADSL X4 User Guide Note If your...

Page 15: ... regular text These are NOT the same User Name and Password you that you used earlier to open the Zoom Configuration Manager When the configuration is complete your Encapsulation setting will change from bold to regular text Tip If you do not know your Login Name and Password contact your service provider and tell them that you misplaced the information If your Encapsulation setting begins with so...

Page 16: ... configure the X4 s IP settings manually instead of having the modem automatically configure itself Typically you would manually configure your modem if You already have the VPI VCI and Encapsulation settings from your Internet service provider You have a static IP address that you plan to use with the X4 If this is the case skip this section and continue with Using Static IP Addressing on page 19...

Page 17: ...service provider s Encapsulation setting from the Encapsulation drop down list Depending on your selection do the following If your Encapsulation setting begins with PPP Enter your Username and Password in the boxes provided Your Internet service provider should have given you a User ID or User Name usually your email address or the characters preceding the sign in your email address and a Passwor...

Page 18: ... complete and you are ready to browse the Web Congratulations You have completed all you need to do to get your computer on the Internet The remainder of this user s guide is for troubleshooting and for advanced users who need information about status monitoring and advanced setup options If You Did Not Connect If you did not connect and you are using settings provided by your service provider rep...

Page 19: ...ss and you usually have to make a special request to get one Important If you do not know what static IP addressing is or why you would use it you most likely do not need to change the default setting Only advanced users who specifically want to use static IP addressing and or those users whose IP provider specifically instructed them to use static IP addressing should change this setting 1 Click ...

Page 20: ...P Ensure that Disabled is selected from both drop down lists IP Address and Subnet Mask Enter the values assigned to you by your service provider for each Use DHCP Ensure that the Disabled option button is selected Default Route Ensure that Enabled is selected from the drop down list Gateway IP Address Enter the value assigned to you by your service provider Use DNS Ensure that the Disabled option...

Page 21: ...ect see Appendix D Troubleshooting on page 53 Removing the X4 Software If you have a Windows computer and want to remove your X4 for instance if you move your computer to a location without ADSL service you should remove the software before disconnecting the hardware Note Because Macintosh and Linux computers do not require the X4 software be installed users of those operating systems do not have ...

Page 22: ...vices in a variety of ways Visit our Web site at www zoom com and select Technical Support From there you can register your X4 and or contact our technical support experts and or use our intelligent database SmartFactstm and or get warranty information Tip From time to time Zoom may release improved firmware This is also available at www zoom com along with upgrade instructions We recommend that y...

Page 23: ...ss point or a network hub you can monitor your X4 from any of the computers that are connected to the access point or hub Why Monitor Status The X4 provides two easy to read screens for you to review the status of the modem and its ADSL connection While most users will probably never need to check the status there are some cases in which it would be helpful For example you may need to know the IP ...

Page 24: ...to log in to the Zoom Configuration Manager see page 12 The System Status page provides information about many aspects of your X4 including how long it has been since you last rebooted the modem your WAN settings your LAN settings and so forth For more detailed information about the system status information provided click the Help icon at the top of the System Status page to open the online help ...

Page 25: ...her your ADSL connection is active or not the ADSL Status setting will display Showtime if connected You can also monitor related ADSL parameters for example how fast the X4 is transferring data Downstream Speed and Upstream Speed Note The ADSL Status page does not provide a way to change any of these settings see Chapter 3 Advanced Setup Options on page 27 if you need to make changes to these set...

Page 26: ... customize You need to change your Wide Area Network settings for example if you have a static IP address See Changing Your WAN Settings on page 33 for more information You want to change the default firewall settings for example if you have multiple computers connected to the Web you can specify that one or more users receive an email alert if the network is attacked See Changing Your Firewall Se...

Page 27: ...his page click the Advanced Setup icon at the top of any page in the Zoom Configuration Manager If you forgot how to log in to the Zoom Configuration Manager see page 12 You will notice that there are numerous buttons on the page broken into three groups Configuration Status and Administration Most users will not need to use any of the buttons on the Advanced Setup page ...

Page 28: ...Set the ports used when you use FTP or Telnet with the device or if you are running a Web server behind it Bridging Specify which device interfaces are capable of bridging data between your LAN WAN and Internet service provider Interfaces can be routable for example assigned an IP address bridgeable or both Dynamic DNS Enter the Host name you registered with a Dynamic DNS service provider This pag...

Page 29: ...nect to your network IP Routing Set up the routes on which you want the X4 to send data it receives on a particular interface for example LAN interface Ethernet interface etc Routes specify the IP address of the next device interface or Internet destination to forward data to given the ultimate destination of the data Blocked Protocols Select the protocols you want blocked from your computer for e...

Page 30: ...ain in memory LAN Specify the settings that control the connection between the X4 modem and your Ethernet jack or USB port depending on which you used to connect the modem UPnP Universal Plug and Play Connect automatically with other UPnP enabled software and hardware The Internet Gateway Device IGD protocol makes it possible for applications running on the network to automatically configure NAT r...

Page 31: ...a Point to Point Protocol PPP to enable communication between the X4 modem and your Internet service provider TCP IP Status View information about the IP packets handled by your modem EoA Status Configure an Ethernet over ATM EoA interface on the ADSL Ethernet router if one is needed to communicate with your ISP ATM Status Configure an Asynchronous Transfer Mode ATM Virtual Circuit VC interface to...

Page 32: ... to the file then click the Upload button to perform the firmware update Set Date and Time Set the X4 s internal date and time settings including time zone and whether Daylight Savings Time is in effect Diagnostics Run a series of diagnostic tests of your system software and hardware connections You can also run the Ping and Traceroute utilities to troubleshoot connection problems Backup Restore C...

Page 33: ...ge 19 for information on how to do this The settings you can change on this page include Encapsulation VPI VCI DHCP Client IP Address Subnet Mask and so forth Once you have made the changes you want on this page click the Save Changes button and then click the Write Settings to Flash button For more information about changing your WAN Configuration settings click the Help icon at the top of the sc...

Page 34: ... your browser s address bar For most users this access is secure and sufficient Most users will never need to change their firewall settings However use the Firewall Configuration page if you want to Blacklist computers that try to hack into your computer or network so that they are denied access By default this feature is disabled Have email sent if your computer or network is attacked by an outs...

Page 35: ...on page 12 If you want you can change the default password Changing the password is not required To change the default password 1 On the User Configuration page locate the row that contains the default admin user name Unless you have added additional users it should be the only row shown 2 Click the pencil icon at the right end of the row to open the User Config Modify screen 3 In the Old Password...

Page 36: ...on page 7 Click Write Settings to Flash In addition you can also create additional logins that is user names and passwords with varying degrees of access to the Zoom Configuration Manager For more information about managing logins click the Help icon at the top of the screen while you are on the User Configuration page This opens the online help and displays a topic containing detailed information...

Page 37: ...r customized settings with default values Before you update the firmware backup your configuration Then after the firmware has been updated restore your configuration Note You do not need to back up the default settings This is because you can easily restore the defaults by clicking the Reboot button on the Advanced Setup page For more information see Restoring Default Settings on page 39 To back ...

Page 38: ...the configuration to which you want the X4 restored 2 Click Upload For more information about backing up and restoring your customized settings click the Help icon at the top of the screen while you are on the Backup Restore Config page This opens the online help and displays a topic containing detailed information about this process ...

Page 39: ...2 if you need help logging in 2 In the Administration section click the Reboot button 3 From the Reboot Mode drop down list select Reboot From Default Configuration 4 Click the Reboot button Once this process is complete your unit is reset to its factory settings To perform a hard reset If you lose your link to the unit and cannot communicate with it via the Web browser do the following to perform...

Page 40: ...if it meets the rule moves forward to its destination on your computer or network If it does not it is discarded The rule can be based on many characteristics including the network or Internet protocol it carries IP address of the sending computer the port that the traffic is coming in on and so forth Once you have set up the IP filters you want click the Save Changes button and then click the Wri...

Page 41: ...se the settings for the company that provides local telephone service in your area Refer to page 16 for more detailed installation instructions on entering the settings Table A USA Service Provider VPI VCI Encapsulation AllTel 1 0 35 PPPoE LLC AllTel 2 0 35 1483 Bridged IP LLC AT T 1 0 35 PPPoE LLC AT T 2 0 35 1483 Bridged IP LLC AT T 3 8 35 1483 Bridged IP LLC August net 1 0 35 1483 Bridged IP LL...

Page 42: ...um Turboline 8 35 PPPoA LLC Bermuda 1 0 35 PPPoA LLC Bermuda 2 0 35 PPPoE LLC Bolivia 1 0 34 1483 Routed IP LLC Bolivia 2 0 35 PPPoE LLC Brazil 3 Corp 1 8 35 PPPoE LLC Brazil 3 Corp 2 8 35 Classical IP over ATM Brazil Brasil Telcom 0 35 PPPoE LLC Brazil Telefonica 8 35 PPPoE LLC Brazil Telmar 0 33 PPPoE LLC Brazil South Region 1 32 PPPoE LLC Colombia EMCALI 0 33 PPPoA VC MUX Costa Rica 1 50 PPPoA ...

Page 43: ...i Arabia 6 0 35 1483 Routed IP LLC Spain Albura Tiscali 1 32 PPPoA VC MUX Spain Colt Telecom Ola Internet 0 35 PPPoA VC MUX Spain EresMas Retevision 8 35 PPPoA VC MUX Spain Knet Comunicaciones S L 8 32 PPPoA VC MUX Spain Servidores Voz 0 33 PPPoA VC MUX Spain Telefonica 1 8 32 PPPoE LLC Spain Telefonica 2 Terra 8 32 1483 Routed IP LLC Spain Wanadoo 1 8 35 PPPoA VC MUX Spain Wanadoo 2 8 32 PPPoE LL...

Page 44: ...m blinking to steady after a minute or two check with your ADSL provider that the ADSL connection is activated or refer to Appendix D Troubleshooting on page 53 PPP Steady green when a PPPoE or PPPoA Internet connection is established Off when the X4 is in 1483 Bridged or Routed mode or if there is no DSL connection LAN Lights when the ETHERNET LAN port of the X4 is connected to the Ethernet port ...

Page 45: ...SL telephone wall jack USB Connects the modem to the USB port of a Windows computer RESET Resets the modem to its factory settings To reset insert a paper clip and press the button three times ETHERNET LAN Connects the modem to an access point a network hub or the Ethernet port of a computer POWER Connects the modem to the power adapter ...

Page 46: ...e TCP IP settings This is because your Windows computer will automatically configure them for you Only Windows users who are troubleshooting the X4 will need to verify the TCP IP settings Depending on your operating system follow the steps in the appropriate section to ensure your TCP IP settings are correct If you are using Macintosh see Macintosh TCP IP Settings on page 47 If you are using Linux...

Page 47: ...rences and then Network to display the Network pane For OS X 3 you also have to click the Configure button 2 Ensure that Automatic is selected from the Location list box 3 Under the Show drop down tab choose Built in Ethernet 4 Under the TCP IP tab make sure that Using DHCP is highlighted in the Configure list box Do not enter anything into the DHCP Client ID field 5 Click Apply Now or Save if pro...

Page 48: ...l Panels and then TCP IP to display the TCP IP Window 2 Under Connect via select Ethernet built in 3 Under Configure select Using DHCP Server Do not enter anything in the DHCP Client ID field 4 Close the TCP IP Window You will be asked if you want to save the changes Click Save ...

Page 49: ...0 for your ADSL modem use that identifier throughout RedHat Edit or create etc sysconfig network scripts ifcfg eth0 so that it contains the following three lines DEVICE eth0 ONBOOT yes BOOTPROTO dhcp SuSE Edit the file etc rc config search for the variables NETCONFIG NETDEV_0 and IFCONFIG_0 Set them as follows see the instructions in rc config NETCONFIG _0 NETDEV_0 eth0 IFCONFIG_0 dhcpclient Reboo...

Page 50: ...in it but not AOL Dial up or Adapter and click the Properties button 2 Ensure the following is selected depending on whether you are using dynamic DHCP or static IP addressing If you are using DHCP most users Ensure that Obtain an IP address automatically is selected and that either Obtain a DNS server address automatically or Enable DNS is selected All fields should be blank If you are using a st...

Page 51: ...s selected depending on whether you are using dynamic DHCP or static IP addressing If you are using DHCP most users Ensure that Obtain an IP address automatically is selected and that either Obtain a DNS server address automatically or Enable DNS is selected All fields should be blank If you are using a static IP address Ensure that Use the following IP address and Use the following DNS server add...

Page 52: ...you are using DHCP most users Ensure that Obtain an IP address automatically is selected and that either Obtain a DNS server address automatically or Enable DNS is selected All fields should be blank If you are using a static IP address Ensure that Specify an IP address is selected and that the correct IP Address and Subnet Mask values appear On the DNS Configuration tab ensure that Enable DNS is ...

Page 53: ...heck these items Ensure that you are using the correct VPI VCI and Encapsulation settings If your Encapsulation begins with PPP ensure that you have typed your ADSL Username and Password correctly Note that this is NOT the username and password you used to log into the Zoom Configuration Manager on page 12 If you had the modem automatically configure its settings open the Basic Setup page ensure t...

Page 54: ...ection If you are using Macintosh see Macintosh TCP IP Settings on page 47 If you are using Linux see Linux TCP IP Settings on page 49 If you are using Windows see Windows TCP IP Settings on page 50 Make sure that your Web browser is configured properly It must be set for a network connection not a dial up connection The following instructions are for Internet Explorer Version 5 0 or later 1 On th...

Page 55: ...lick Next e On the Completing the New Connection Wizard dialog box click Finish a On the Internet Connection Wizard dialog box select I want to set up my Internet connection manually or I want to connect through a local area network LAN then click Next b On the Setting up your Internet connection dialog box I connect through a local area network LAN then click Next c On the Local area network Inte...

Page 56: ...hone filters on all the phones and fax machines using the same ADSL line as the X4 These devices can produce noise and interfere with your ADSL connection Problem I cannot log into the Zoom Configuration Manager I have typed http 10 0 0 2 or http 10 0 0 3 depending on whether I am using the X4 s Ethernet jack or USB port but I am not prompted for a User Name and Password Solution There are several...

Page 57: ...in the drop down list click Renew and then click Release Then type 10 0 0 2 or 10 0 0 3 as appropriate into your browser s address bar and the Network Password box should display For Windows 95 98 Me From the desktop click the Start button and the point to Run Type winipcfg and click OK In the subsequent dialog box make sure the NIC adapter is highlighted in the drop down list click Renew and then...

Page 58: ...plaint with the FCC From time to time the telephone company may make changes in its facilities equipment or operations which could affect the operation of this equipment If this occurs the telephone company is required to provide you with advance notice so you can make the modifications necessary to obtain uninterrupted service There are no user serviceable components within this equipment See War...

Page 59: ...ndustry Canada approved the equipment The Ringer Equivalence Number REN for this terminal equipment is identified on the bottom label of the equipment The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requ...

Page 60: ...listed or CSA certified telecommunication line cord Do not use this product near water for example in a wet basement or near a swimming pool Avoid using this product during an electrical storm There may be a remote risk of electric shock from lightning The unit may require resetting after a severe electrostatic discharge event ...

Page 61: ...ichtlinie 1999 5 EC Dieses Produkt ist das gekennzeichnete CE Ο κατασκευαστής δηλώνει με αποκλειστική του ευθύνη ότι αυτό το προϊόν συμμορφώνεται με την Οδηγία 1999 5 ΕC μέσω των παρακάτω Αυτό το προϊόν φέρει τη Σήμανση CE Il fornitore dichiara sotto la sola responsabilità che questa apparecchiatura è compliant a 1999 5 EC direttivo via quanto segue Questo prodotto è CE contrassegnato Producent st...

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