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4. T
roubleshooting
Frequently Asked Questions
1. How come I can’t connect to my USB device to my computer through Network USB over
IP Server?
●
Make sure the USB device functions normally when you plug it into your computer via USB
cable.
●
If the USB device, such as USB printer or multi-functional printer, requires a driver, please
make sure you have installed it on the computer you wish to use. Rebooting your computer
after installing USB device driver might also help.
●
Although the Network USB over IP Server could work with a very wide spectrum of USB
devices, it still has limited support on some USB devices. Please refer to the supported
device list for details.
2. How come I can’t see any servers on my Network USB over IP Server listing window after
installing it?
●
Please make sure that all of your Network USB over IP Servers are correctly connected to
your network. Also, certain anti-virus programs come with firewall functions that might
prevent the Network USB over IP Server setup utility from accessing the network. Please
make sure the Network USB over IP Server setup utility is not being blocked by your
anti-virus program.
3. The connected USB devices are disconnected after my computer wakes up from the
computer stand-by?
●
The connected devices will automatically be released for other network users in case you
forget to release them. Please reconnect the USB devices again after your computer “wake
up”.
