WARRANTY
If a product qualifies within the service window provided under these warranty terms, and ZLINE
is unable to repair the product or a defective part of the product after a reasonable number
of attempts, ZLINE reserves the right to offer to replace the defective part or the product or
provide the original purchaser a full refund of the purchase price of the product (not including
installation, removal, or other charges that were not included in the original purchase price).
The original purchaser of the product must provide the original proof of purchase, including the
purchase date, when filing a claim to obtain replacement parts, service, or refunds. Additionally,
the original purchaser of the product must provide the serial number of the product when filing
a claim to obtain replacement parts, service, or refunds.
This warranty shall not apply to any ZLINE product in which the original factory serial
number has been removed, altered, or cannot be readily determined for any reason. Further,
ZLINE is not responsible for damage resulting from, but not limited to: shipment, delivery, or
improper installation; negligence or improper maintenance, misuse, or abuse of the product;
unauthorized alteration, modification, or tampering with the product; accident, fire, floods,
pest infestations, pandemics, natural disasters, or any other unpreventable or unexplained
acts of nature, commonly referred to as “acts of God”; flare-up fires or damages caused
by improper electric supply, electrical line current, voltage, or power surges; and service
to correct installation not in accordance with the instructions contained in ZLINE’s product
manuals and/or with local government codes.
This warranty does not apply to aesthetic damage, scratches, or natural wear caused by normal
use; second-hand, open box products, or products purchased from an unauthorized retailer;
improper liquid propane gas conversion or damage related to improper liquid propane gas
conversion; burner flame adjustments or related complaints; corrections regarding normal
adjustments or settings or local gas supply issues resulting in low pressure or other issues;
damages or issues stemming from alteration or tampering with the range top, including, but
not limited to, painting any portion of the product’s interior or exterior and cutting the supplied
power cord to manually hardwire the product; and service for gas pressure issues related to
installation at high altitudes. A high-altitude pressure regulator must be sourced by the customer.
