WARRANTY GUIDELINES (EN)
ZIPPER MASCHINEN GmbH www.Zipper-Maschinen.at
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ZI-MHK2
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WARRANTY GUIDELINES (EN)
1.) Warranty:
Company ZIPPER Maschinen GmbH grants for mechanical and electrical components a warranty
period of 2 years for amateur use; and warranty period of 1 year for professional use, starting with
the purchase of the final consumer. In case of defects during this period, which are not excluded by
paragraph 3, ZIPPER will repair or replace the machine at its own discretion.
2.) Report:
In order to check the legitimacy of warranty claims, the final consumer must contact his dealer. The
dealer has to report in written form the occurred defect to ZIPPER. If the warranty claim is
legitimate, ZIPPER will pick up the defective machine from the dealer. Returned shippings by dealers
which have not been coordinated with ZIPPER, will not be accepted and refused.
3.) Regulations:
a) Warranty claims will only be accepted, when a copy of the original invoice or cash voucher from
the trading partner of ZIPPER is enclosed to the machine. The warranty claim expires if the
accessories belonging to the machine are missing.
b) The warranty does not include free checking, maintenance, inspection or service works on the
machine. Defects due to incorrect usage of the final consumer or his dealer will not be accepted as
warranty claims either. Some examples: usage of wrong fuel, frost damages in water tanks, leaving
fuel in the tank during the winter, etc.
c) Defects on wear parts are excluded, e.g. carbon brushes, collection bags, knives, cylinders,
cutting blades, clutches, sealings, wheels, saw blades, splitting crosses, riving knives, riving knife
extensions, hydraulic oils, oil/air/fuel filters, chains, spark plugs, sliding blocks, etc.
d) Also excluded are damages on the machine caused by incorrect or inappropriate usage, if it was
used for a purpose which the machine is not supposed to, ignoring the user manual, force majeure,
repairs or technical manipulations by not authorized workshops or by the customer himself, usage of
non-original ZIPPER spare parts or accessories.
e) After inspection by our qualified personnel, resulted costs (like freight charges) and expenses for
not legitimated warranty claims will be charged to the final customer or dealer.
f) In case of defective machines outside the warranty period, we will only repair after advance
payment or dealer’s invoice according to the cost estimate (incl. freight costs) of ZIPPER.
g) Warranty claims can only be granted for customers of an authorized ZIPPER dealer who directly
purchased the machine from ZIPPER. These claims are not transferable in case of multiple sales of
the machine.
4.) Claims for compensation and other liabilities:
The liability of company ZIPPER is limited to the value of goods in all cases. Claims for compensation
because of poor performance, lacks, damages or loss of earnings due to defects during the warranty
period will not be accepted. ZIPPER insists on its right to subsequent improvement of the machine.