BlackKite, Vehicle Tracking System User Manual
Rev. 1.4.0
Zilogic Systems
Page 52
proof of purchase as evidence of your entitlement to warranty service. The Hardware Product’s
serial number will be required for all RMA cases.
Transportation costs, if any, incurred in connection with the return of a defective item to Zilogic
Systems shall be borne by you. Any transportation costs incurred in connection with the redelivery
of a repaired or replacement item to you by Zilogic Systems shall be borne by Zilogic Systems; pro-
vided, however, that if Zilogic Systems determines, in its sole discretion, that the allegedly defective
item is not covered by the terms and conditions of the warranty or that a warranty claim is made
after the warranty period, the cost of the repair by Zilogic Systems, including all shipping expenses,
shall be reimbursed by you.
B.4. HARDWARE REPLACEMENT PROCEDURES
Zilogic Systems will attempt to diagnose and resolve your problem over the phone or e-mail. Upon
determination of the hardware issue is related to a malfunction of one of the Hardware Product
components, an RMA process will be initiated by Zilogic Systems.
For Warranty Replacement service, it is required that you deliver the faulty unit to a location Zilogic
Systems designates, and provide courier name and tracking number to Zilogic Systems. After the
Faulty unit is returned to Zilogic Systems, Zilogic Systems will use commercially reasonable efforts
to ship the replacement hardware within fourteen (14) business days. Actual delivery times may
vary depending on availability of the spares and customer’s location.
B.5. ADDITIONAL RESPONSIBILITIES
You agree:
• To provide Zilogic Systems or its partner with sufficient and safe access to your facilities to
permit Zilogic Systems to fulfill its obligations.
• To ship back the faulty Hardware Product (or replaceable unit) suitably packaged, quoting
the RMA number, to the Zilogic Systems designated location.
• You shall ship the faulty Hardware Product once Zilogic Systems approves the RMA and pro-
vide the courier name and tracking number.
• To securely erase from any Hardware Product you return to Zilogic Systems for any reason
all programs and data not provided by Zilogic Systems with the Hardware Product. You ac-
knowledge that in order to perform its responsibilities under this Limited Hardware Warran-
ty, Zilogic Systems may ship all or part of the Hardware Product or its software to third party
locations around the world, and you authorize Zilogic Systems to do so.
B.6. LIMITATION OF LIABILITY
Zilogic Systems' hardware products are not designed, authorized or warranted to be suitable for
use in medical, military, aircraft, space or life support equipment, not in applications where failure
or malfunction of a Zilogic Systems product can resonably be expected to result in personal injury,
death or severe property or environmental damage.
NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT OR OTHERWISE, NEITHER ZILOGIC
SYSTEMS NOR ITS SUPPLIERS WILL BE LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF
THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR
EQUITABLE THEORY, REGARDLESS OF WHETHER ZILOGIC SYSTEMS OR ITS SUPPLIERS WERE AD-
VISED OF THE POSSIBILITY OF SUCH DAMAGES, FOR: (i) ANY PUNITIVE, INCIDENTAL OR CONSE-
QUENTIAL DAMAGES OR LOST DATA OR LOST PROFITS; OR (ii) FOR COSTS OF PROCUREMENT OF
SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES; OR (iii) FOR ANY CLAIMS BASED ON ANY ERROR,
DEFECT OR NONCONFORMITY IN THE PRODUCTS OR SERVICE, FOR ANY AMOUNT IN EXCESS OF
