ZETRON 360 Instruction Manual Download Page 68

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Troubleshooting and Repair

025-9459E



To install the EPROM:

Turn off the power. For the remote, unplug the wall transformer. For the radio
interface, unplug the cable to the radio.

Remove the cover of the unit.

Locate and remove the old EPROMs from the board.

Install the new EPROMs in the designated sockets with the orientation notches
aligned with the notches in the sockets. Make sure that the EPROMs are fully
seated, and that no pins are bent.

Replace the cover of the unit.

Apply power to the unit and verify that the system operates properly.

Return the old EPROMs to Zetron in the protective shipping material.

Assembly Drawings

The following two pages contain the assembly drawings for the remote desk set and the
radio interface unit that make up a Model 360 system.

Summary of Contents for 360

Page 1: ...Model 360 Radio Remote Instruction Manual for Kenwood Radios 025 9459E ...

Page 2: ...efund the purchase price at Zetron s option after return of such items by buyer to Zetron Shipment shall be paid for by the buyer No credit shall be allowed for work performed by the buyer Zetron Products or Zetron Accessories which are not defective shall be returned at buyer s expense and testing and handling expense shall be borne by buyer Out of warranty repairs will be invoiced at the then cu...

Page 3: ...t meets the requirements of the standards listed below FCC Part 15 Radiated Conducted Emissions USA ICES 003 Radiated Conducted Emissions Canada Regulatory Compliance Markings Product Certification Markings FCC Part 15 USA Safety Summary Warning For your safety and the protection of the equipment observe these precautions when installing or servicing Zetron equipment Follow all warnings and instru...

Page 4: ...uding hair clothing and loose objects Use care when moving equipment especially rack mounted modules which could become unstable Certain items may be heavy Use proper care when lifting Change List for Rev E 31 Dec 2011 Updated the Regulatory Compliance section in the front matter Added radio specific programming instructions for the following radio sets TK x80 Series Radio Programming on page 15 T...

Page 5: ...tem Components Configuration 28 Radio Configuration 28 Radio Connections 29 Radio Interface Configuration 29 Remote Configuration 30 System Components Installation and Connection 32 In Building Wiring 32 TK X80 Radio Interface Connections 33 TK X180 Radio Interface Connections 33 NX x00 Radio Interface Connections 34 Remote Connections 34 Wall Mounted Remote 37 System Initialization 38 Power Up 38...

Page 6: ...ad 57 I CM Key 57 Mute Key 57 Pvcy Key 57 TX Key Handset PTT Bar 57 Handset Hookswitch 58 Volume Knob 58 Remote Indicators 58 System Group 58 Text Alias 58 LCD Icons 58 TX OPT and Busy LEDS 59 Remote Features 59 Intercom Mode 59 Mute 60 Privacy Mode 60 Supervisor 61 Supervisor Takeover 61 Instant Calls 61 Radio Hookswitch 61 Off hook Speaker Revert Off hook Speaker Mute 62 Adjacent Deskset Muting ...

Page 7: ...stalling New EPROMS 67 Assembly Drawings 68 Specifications 71 General System Specifications 71 Model 360 Remote to Radio Interface Connection 72 Audio Interface 72 General Remote Specifications 72 General Radio Interface Specifications 73 Options 73 Index 75 ...

Page 8: ...Model 360 Radio Remote 8 025 9459E ...

Page 9: ...od TK 780 TK 880 TK 980 TK 981 TK 7180 TK 8180 NX 700 or NX 800 mobile radio The system passes transmit and receive audio and provides access to radio functions The Zetron system includes one or more Model 360 Radio Remotes and a Model 360 Radio Interface Figure 1 Model 360 Radio Remote and Radio Interface ...

Page 10: ...nections provided for an optional desk microphone headset external amplified speaker and external recording device AGC automatic gain control on both transmit and receive audio Volume knob control of both front panel speaker and handset earpiece Supervisor takeover output Modular connectors and pre set levels for easy installation Desk or wall mounting Model 360 Options The programming kit Part No...

Page 11: ...can be connected in parallel to control a single radio via a radio interface Each remote can be located up to 2000 feet from the radio Remotes connect to the radio interface with three pairs of in building twisted wire The radio interface is co located with the radio and connects to the radio s KCT 19 cable Figure 2 Typical System Configuration ...

Page 12: ...5 9459E Installation is simple because the audio levels come pre set from the factory Furthermore maintenance and repair are minimized because of the advanced microprocessor circuitry used in the design of these products ...

Page 13: ...system installation A modular cable connects the radio interface to a telephone wall jack In building telephone wiring connects the wall jack to a punchdown block in a central location In building telephone wiring also runs from this punchdown block to wall jacks near the locations of the remotes Finally modular cables connect the remotes to the wall jacks completing the circuit Remotes can sit on...

Page 14: ...ons and how different settings interact Decide which system functions will be enabled on each remote For example which remotes will be supervisors Familiarity with the function and operation of the system will make the installation easier and more efficient Radio Programming This section covers using the appropriate version of Kenwood supplied radio programming software to configure the settings i...

Page 15: ...ome settings may have slightly different names and may be located in different windows or tabs than those shown here The specific software shown here is KPG 49D v4 01 To configure TK x80 series radio programming for basic settings 1 Bring the external microphone input to the radio s KCT 19 cable by removing R94 and shorting across the pads of R24 in the radio 2 Install the KCT 19 cable according t...

Page 16: ...tings advanced settings and fine tuning can be accomplished later according to customer requirements Note When configuring a radio the technician should start by setting the radio to its default values and then change verify the parameters specifically mentioned in this manual The settings called out in the manual are required Those settings not mentioned should be left at their default values Thi...

Page 17: ...se match in the radio programming software When using the TK x180 in a system employing the PassPort trunking protocol it is highly recommended that the receive voice audio delay in the Model 360 be enabled When the delay in the Model 360 is disabled it is possible for the FSK burst identifying the radio transmitting to disrupt the voice audio as much as two seconds into the call Figure 4 TK x180 ...

Page 18: ... inadvertently disabled a Click Edit Optional Features Common Page 1 b Enable Off hook Decode By enabling this the transceiver opens the squelch by matching the QT DQT signaling depending on the Audio Control settings and regardless of the Mic Hook On Off status This is important if using QT CTCSS or DT DCS otherwise the radio would not unsquelch if a signal was present and the hand microphone wer...

Page 19: ...ber the Off Hook Setting also applies to this function and its proper operation In the Scan Information Menu ensure that Off hook Scan is selected 4 In the Common Page 3 menu a Set PTT ID Type to FleetSync b Set the function assignment for COM Port 0 to None c Set the function assignment for COM Port 1 to None d Assign Com Port 2 to Data with the Polarity set to Normal Defining the COM ports ensur...

Page 20: ...OM 0 1 and 2 are discussed in the radio s programming manual and can be accessed by clicking Help 5 In the FleetSync Menu under the General 1 Submenu a Define the radio s own Fleet ID b Define the radio s own Individual ID c Set Emergency Status Response to None d Set PC Interface Protocol to Ver 1 ...

Page 21: ...AUX I O pins that can be assigned input or output functions as desired For the Zetron Model 360 application we are concerned with two functions External Hook Switch input and External PTT input These must be specifically assigned to pins 12 and 13 respectively a Navigate to the Extended Function menu AUX tab b Assign DB 25 Pin 12 as an Input with a function of External Hook c Assign DB 25 Pin 13 a...

Page 22: ...io transmission by using a hand held microphone attached to the radio NX 700 NX 800 Radio Programming These instructions provide the installer and user with a straightforward guide to getting the radio and the Model 360 functional with basic settings From these working settings advanced settings and fine tuning can be accomplished later according to customer requirements Note When configuring a ra...

Page 23: ...gardless of the Mic Hook On Off status This is important if using QT CTCSS or DT DCS otherwise the radio would not unsquelch if a signal was present and the hand microphone was removed or not grounded in its hanger 2 Go to the Common Page 3 tab of the Optional Features 1 configuration window a Set the function assignment for COM Port 0 and COM Port 1 to None b Assign COM Port 2 to Data Normal pola...

Page 24: ...ck Status Message Stack b Uncheck Short Message Stack c Uncheck Caller ID Stack d Check Status Message Serial Output e Uncheck Short Message Serial Output f Check Unit ID Serial Output g Check J Command Serial Output h Check Data Override If using FleetSync PTT IDs on analog channels set PTT ID Type to FleetSync ...

Page 25: ... the Mic Line field to Disconnect b Set the MI2 Line field to Connect c Set the DI Line field to Disconnect d Set the Mic Line the MI2 Line and the DI Line parameter fields to the Disconnect value in the Mic PTT data row e Set the with QT DQT and with STE fields to the appropriate values for your radio system The Model 360 radio interface uses the DC Coupled low level MI2 Line on pin 6 of the radi...

Page 26: ...ow the identity of the channel that scanning stops at as this is not reported back via the Model 360 Should you wish to use scanning remember the Off Hook setting also applies to this function and its proper operation 7 If using FleetSync signaling on analog channels pull down the Edit menu and select FleetSync On the General 1 tab of the FleetSync configuration window a Define the Fleet ID and In...

Page 27: ...Programming 27 8 If using NXDN channels pull down the Edit menu and select NXDN On the General 1 tab of the NXDN configuration window a Define the Unit ID for the radio b Set Emergency Status Response to None ...

Page 28: ...Components Configuration The first phase involves configuring the radio physically if necessary the radio interface and the remote Radio Configuration Note These instructions apply to the TK x80 series radios only That is the TK 780 TK 880 TK 980 and the TK 981 Bring the external microphone input to the radio s KCT 19 cable by removing R94 and shorting across the pads of R24 in the radio Program t...

Page 29: ... 5 shows the locations of the jumpers Table 1 Configuration Jumpers in the Radio Interface 702 0006 Jumper Purpose Positions JP7 Data Polarity This jumper selects the data polarity For normal use it should be left in position A A Normal B Inverted JP8 Data Termination This jumper should be set based on the number of remotes connected to the radio interface A 1 5 Remotes B 6 10 Remotes C 11 15 Remo...

Page 30: ...affected when privacy mode is initiated by users at other remotes Furthermore when a Supervisor remote initiates privacy mode it will not time out A Not a Supervisor B Supervisor JP4 Adjacent Deskset Muting If this feature is enabled the front panel speaker of the remote will be muted when another remote is transmitting If multiple remotes are located in the same room enabling this feature prevent...

Page 31: ...ront panel microphone A Desk mic PTT B Front Panel Mic PTT JP9 Front Panel Speaker This jumper is used to disable the front panel speaker if an external speaker is used The front panel speaker connector plugs directly onto this jumper in either position A or B A Enabled B Disabled Figure 6 Location of Jumpers on the Remote Main PCB To access the keypad PCB see the top level assembly drawing in the...

Page 32: ... Not Cut Enabled Cut Disabled JP6 Reserved Do Not Cut System Components Installation and Connection Once configured system components must be installed and connected There are four phases in building wiring radio connections radio interface connections and remote connections In Building Wiring The connection between the remotes and the radio interface requires three twisted pairs of wires 24 gauge...

Page 33: ...an ideal time to program the radio interface if necessary Refer to the Programming section starting on page 39 for details TK X180 Radio Interface Connections Connect the radio interface to the radio and to the remote s To connect the radio interface to the radio 1 Plug the 8 pin modular connector on the radio interface cable part number 709 7823 into the RJ 45 jack on the back of the radio interf...

Page 34: ...adio s 25 pin connector To connect the radio interface to the wall jack 1 Plug one end of the 6 conductor modular cable part number 709 7416 into the RJ 11 jack on the rear of the radio interface labeled To Remotes J1 2 Plug the other end of the cable into the wall jack Note Now is an ideal time to program the radio interface if necessary Refer to the Programming section starting on page 39 for de...

Page 35: ...ble into the wall jack Audio Accessories Use TB3 on the remote s main PCB to connect optional audio equipment Examples of such equipment include desk mic headset footswitch external amplified speaker recorder and relay for supervisor takeover A pin out of TB3 is given in Table 4 Details on connecting the TB3 pins are given in later sections Table 4 Pinout of TB3 on the Remote Main PCB Pin Function...

Page 36: ...nterface box into the jack where the handset was attached J5 on the remote s main PCB b If the jack sense signal from the headset interface box is used to control headset takeover connect it to TB3 pin 6 Headset Takeover OR If the headset has flying leads c Connect the headset mic audio to TB3 pin 4 Headset mic and the headset speaker audio to TB3 pin 7 Headset speaker d Connect the ground lead to...

Page 37: ...io 2 Connect its ground lead to TB3 pin 8 3 Use the output from TB3 pin 11 Recorder Enable to enable the recording device It pulls to ground whenever a signal is present Supervisor Takeover Use TB3 pin 12 to activate an external relay to disconnect downstream remotes When the remote initiates privacy mode this output is pulled to ground Wall Mounted Remote Remotes can sit on a desk or be mounted o...

Page 38: ...are programmed read from or written to power must be cycled on both or the system will not function properly Transmit Level Check Audio levels are set at the factory and should not require adjustment To verify proper deviation however the remotes can generate a 1 kHz test tone at 60 channel deviation To start the tone without keying the radio press and hold Intercom while pressing TX OR To key the...

Page 39: ...stem involves setting options in the Model 360 Radio Remote PC Programming Software and copying the information to the radio interface Note When the radio interface is in program mode the remotes cannot control the radio Requirements To program the system you will need a Model 360 Programming Kit Part No 950 0152 which includes a programming adapter programming cable and the Model 360 Programming ...

Page 40: ...vided in the following section These instructions cover the installation and configuration of a DOS emulation tool to run the old program Setup This section describes how to prepare the system for programming In order to program a radio interface the programming software must be installed on the computer the radio interface must be connected to the radio the radio interface placed in programming m...

Page 41: ...rity n bytesize 8 stopbits 1 serial2 directserial realport com2 startbps 9600 parity n bytesize 8 stopbits 1 4 The autoexec batch file that was started by the clicking the desktop link ends by starting the Model 360 DOS based programming software You can proceed to configuring which COM port it should use See Configuring the Programming Software on page 46 In addition to the issue of not being abl...

Page 42: ...ect the option to continue with the installation anyway 7 When the drivers have finished installing return to the Device Manager dialog box and expand the Ports COM LPT item in the tree Find the USB to Serial COM port entry and right click on it Select Properties from the pop up menu On the Properties page locate the serial port settings and configure them as follows bits per second 9600 data bits...

Page 43: ...ribution CD double click on the Install M360KA bat file 2 The batch file will execute the following actions a Creates the C Dosbox folder and copies the Dosbox program into it b Creates the folder C Zetron M360KA c Creates a link on the desktop called M360KA using the following icon 3 Double click on the desktop link for the M360KA This will cause the following to happen d The CPU cycles setting i...

Page 44: ...the Device Manager icon to open the Device Manager dialog box 4 In the Device Manager dialog box expand the Ports COM LPT item in the tree Find the USB to Serial COM port entry and double click on it In the Properties dialog that opens click on the Port Settings tab and configure the serial port settings as follows bits per second 9600 data bits 8 parity None stop bits 1 flow control None 5 Click ...

Page 45: ...ration file 4 Save the edited file and close it Exit the text editor program In some instances the COM1 and COM2 serial port assignments may already be in use and changing the pre existing assignment might cause more trouble than it is worth just to allow you to program Model 360 radio interfaces In that case use the following procedure to assign a different COM port number the serial port used by...

Page 46: ...f necessary use a 9 to 25 pin adapter 2 Plug one end of the programming cable into the programming adapter and the other end into the programming port on the front panel of the radio interface Note Only one end of the programming cable will fit into the port since its locking tab is offset to one side Placing the Radio Interface into Program Mode To place the radio in program mode 1 Ensure the rad...

Page 47: ...programming software Using the Programming Software To navigate the software 1 Use the arrow keys or hot keys Alt bolded letter to select a menu 2 Use the arrow keys or keys corresponding to bold letters to choose a command For example while the File menu is selected press S to choose Save 3 Press Enter to execute the command On screen instructions will guide you Context sensitive help can be acce...

Page 48: ...new configuration on an old one but still keep the old configuration file Delete This command deletes a configuration file from the hard disk The file to be deleted can be selected from a list of available files Print Use this command to print the current configuration to the device selected in setup This can be either a printer port LPT1 or LPT2 or a file on the hard disk If a file is chosen as t...

Page 49: ...anel speaker will always be unmuted when the handset is replaced in the cradle Intercom This command Enables or Disables the intercom function for the entire system Refer to Table 3 on page 32 for information on disabling the Intercom key for a single remote Intercom Overrides Mute This command Enables or Disables the intercom function from unmuting all remotes If enabled the receive audio of any ...

Page 50: ...l strings If this feature is disabled each remote will display the text alias assigned to the current group in radio programming along with the other radio display messages TX Time out This command sets the transmit time out time This parameter is the number of seconds that a remote can continually key the radio before the radio interface will cancel transmit This can be set from 2 to 255 seconds ...

Page 51: ...e normal function keys must be programmed for Function Note If one of the remote keys is programmed for Scan Delete Add one of the radio s programmable keys must also be set to Scan Delete Add in order for the feature work properly Radio Remote Features The remote features that can be assigned to keys are Radio Hookswitch Instant Call 2 Instant Call 5 Off Hook Speaker Mute Instant Call 3 Instant C...

Page 52: ...aliases Instant calls The Instant Calls menu allows a system and group combination to be assigned to each of the six instant calls Use the arrow keys to navigate and edit the instant call systems and groups In order to access an instant call be sure to assign that instant call function to one of the function keys or to the secondary function of one of the keypad keys Device Menu Read Reads the con...

Page 53: ...p Menu Help Gives an overview of programming a radio interface and describes how to obtain more help Version Displays the version of the programming software About Describes the purpose of the programming software ...

Page 54: ...Programming 54 025 9459E ...

Page 55: ...te The controls and indicators are described followed by a description of remote features The section ends with a description of the audio options available This section does not explain how to operate the radio For a full description of the radio its features and operation refer to the radio user guide ...

Page 56: ...SCAN A B C and D Any of several radio or remote features can be assigned to each key For a complete list of these features see the Programming section Pressing a key associated with a radio feature has the same effect as pressing the same key on the radio Certain features including Scan Monitor Horn and Emergency use the LED next to the key to indicate the state of the feature The LED will reflect...

Page 57: ...key will access its secondary function Pressing the Function key a second time will turn the Function LED off and the keypad can be used for DTMF I CM Key The Intercom key enters and exits intercom mode Mute Key The Mute key mutes and unmutes audio from both the front panel speaker and the handset earpiece at the same time Pvcy Key The Privacy key enters and exits privacy mode TX Key Handset PTT B...

Page 58: ...ators System Group The current system and group or group and channel numbers are displayed in the top line of the LCD Text Alias The bottom line of the LCD contains the text alias associated with the current group The text alias can be read either from the radio interface programming or from the radio programming This option is set in system programming LCD Icons The LCD contains icons for the fol...

Page 59: ...g the Intercom key puts the system in Intercom mode and causes the Intercom LEDs on all the remotes to flash While the Intercom LED is flashing pressing the Transmit key or the PTT bar does not key the radio but transmits to the other remotes While any remote is sending intercom audio the Intercom LEDs on all the remotes will turn on steady While listening in intercom mode receive audio from the r...

Page 60: ...e that they cannot control the radio and their Mute LEDs will illuminate The radio can be controlled normally by the user who initiated privacy mode and by users at Supervisor remotes Current radio status will continue to be displayed on all remotes As long as the system is in privacy mode users at other remotes except Supervisor remotes will be unable to receive audio or key the radio If no keys ...

Page 61: ...l an external relay that can be used to physically disconnect downstream remotes While the system is in privacy mode this output is active on the remote that initiated privacy mode It is inactive when privacy mode is not in effect This scheme can provide a more positive means of locking out parallel remotes during privacy mode For more information on using this output see the Audio Accessories sec...

Page 62: ... the front panel speaker and turn on the LED next to this key Pressing the Off Hook Speaker Mute key while the handset is off hook and the front panel speaker is muted however will unmute the front panel speaker and turn off the LED next to this key These features are configured in system programming Adjacent Deskset Muting When two or more remotes are located in the same room or within earshot of...

Page 63: ...ume of the external speaker and the volume of the front panel speaker if connected Headset An optional headset interface box can be used to plug a headset into a remote in place of the handset Alternatively a headset with flying leads can be connected directly to screw terminals in the remote In either configuration the headset replaces the handset There are three methods of switching between the ...

Page 64: ...Footswitch A footswitch can be used to control PTT for the front panel microphone or an external desk microphone Footswitches can also be used for headset PTT and headset takeover Headset takeover controls whether the headset or the front panel mic and speaker are active Recorder An external recording device can be used to record all TX and RX audio from and to a remote TX audio and RX audio are s...

Page 65: ...minimize complexity and number of parts This improves reliability so that the units should not require service If a problem should arise however this section will help identify the problem and a solution Before using the service hints in the following table go through the installation procedure again to make sure all the steps were completed ...

Page 66: ...n enter privacy mode check the JP5 jumper on the keypad PCB of the faulty remote The jumper should not be cut see the Installation section If no other remote can enter privacy mode enable privacy mode in system programming A fuse blows A blown fuse can indicate that something is not connected correctly Check the power connections and the polarity of connectors The following fuses are used in the u...

Page 67: ... that the settings have not changed 4 If necessary write the back up copy back to the radio interface Installing New EPROMS New EPROMs that you receive may be for the remote the radio interface or both The EPROMs have a label with a part number Use the part number on the label and the following table to determine the unit and location for the new EPROM Table 5 Location of EPROM Upgrades Part Numbe...

Page 68: ...the designated sockets with the orientation notches aligned with the notches in the sockets Make sure that the EPROMs are fully seated and that no pins are bent 5 Replace the cover of the unit 6 Apply power to the unit and verify that the system operates properly 7 Return the old EPROMs to Zetron in the protective shipping material Assembly Drawings The following two pages contain the assembly dra...

Page 69: ...Assembly Drawings 69 ...

Page 70: ...Troubleshooting and Repair 70 025 9459E ...

Page 71: ...signed any of the following functions Auto TEL AUX A AUX B Connect ID Disconnect ID Emergency Function Group Channel Up Group Channel Down Home Group Channel Horn Alert Key Lock Monitor A Monitor B Monitor C Monitor D Operator Selectable Tone Redial Scan Scan Del Add Scan Temporary Delete Scrambler System Group Up System Group Down Talk Around Telephone Disconnect Radio Hookswitch Off hook Speaker...

Page 72: ...lified speaker Nominal 600 Ω output Recorder interface Screw terminals for connection of an external recording device single ended audio Nominal 600 Ω 0 dBm output and a control line to activate the recorder when audio is present FET pull to ground active low Headset interface Allows connection of a 4 or 6 wire headset in place of the handset Footswitch PTT control Screw terminals are provided to ...

Page 73: ...RJ 11 jack for connection to Zetron programming cable and computer Indicators Power Radio and Remote Communication and Setup LEDs Controls Setup button Operating temperature 0 to 60 Celsius Size 1 5 x 7 0 x 8 6 inches H x W x D Options Programming kit Part No 950 0152 Wall transformers 115 V 60 Hz 220 V 50 Hz Part No 815 9033 Part No 815 9028 Headsets 4 wire 4 wire noise canceling 6 wire 6 wire no...

Page 74: ...Specifications 74 025 9459E ...

Page 75: ...9 desk microphone 35 device menu read 52 write 52 E edit menu function keys and keypad keys 50 instant calls 52 system parameters 49 text aliases 51 editing M360KA conf file 45 external amplified speaker 35 37 external PTT 31 F file menu delete 48 exit 48 new 48 open 48 print 48 save 48 save as 48 footswitch 35 36 front panel speaker 31 function keys radio features 50 radio remote features 51 G gr...

Page 76: ...3 34 35 mounting the remotes on walls 37 mute key 32 57 O off hook enters privacy 49 exits privacy 50 off hook speaker revert 49 P power 35 power up 38 printer setup 52 privacy 49 privacy key 32 57 programming cable 46 connecting the adapter 46 hot keys 47 port 46 programming kit 39 required equipment 39 software configuration 46 software installation 40 software setup 40 the system 39 R radio int...

Page 77: ... installation 13 programming 39 system features 10 system parameters handset hookswitch 49 intercom 49 intercom overrides mute 49 line check 50 local text aliases 50 off hook enters privacy 49 off hook exits privacy 50 off hook speaker revert 49 privacy 49 TX time out 50 T test mode 29 text aliases 51 transmit level check 38 transmit time out timer 62 TX key 57 TX time out 50 V volume knob 58 W wa...

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