ZENA mobile welding system -- Operators Manual -- Series 150 & 200 Welders
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30
IX.
If
You
Need
Help/Support
We want you to get the most from your new welding equipment. To this end, we are committed to
providing you with whatever support you may need (starting with this manual) to insure that when you
are done with your installation your new equipment will be perfectly installed and ready to provide you
with the best welding experience of your life.
A number of different support avenues are available to you:
A. The
Internet
--
www.zena.net
Our web site is available 24 hours a day and contains our most up-to-date product
information, photos and descriptions of typical installations, and other technical information
that may be of assistance to you. If you have access to the web, log on to our site and
browse before you begin your installation. A good starting point is our web site map:
http://www.zena.net/htdocs/Map.shtml
B. E-Mail
--
Feel free to send us e-mail at any time. We make every effort to answer all e-mail within
24 hours.
C. Fax
--
615-897-2023
Feel free to send us a fax at any time (include pictures and/or diagrams if possible). We
make every effort to answer all correspondence within 24 hours.
D. Mail
ZENA, Incorporated
Technical Support
330 Club Springs Road
Elmwood, Tennessee 38560
U.S.A.
E. Telephone
Support
When all else fails, we can also provide you with help via telephone support. Telephone
support is available during our normal business hours: 9:00 AM to 5:00 PM CST
Toll Free in U.S.A. -->
877-ZENA INC (877-936-2462)
Outside U.S.A.
-->
615-897-2011
NOTE: We
do
not
use inexperienced people who attempt to provide support by simply
reading from a computer screen or a prepared script (our web site, and this
manual, already contain everything that would be included in such a script).
Instead,
all
of our support personnel are welders who have hands-on installation
experience with our products.
However, depending on the time of day that you call, you may have to interact with
our simple voice mail system, and wait for a call back, while we page the right
person to help you. Should this occur, please accept our apologies.
