Possible failures
Problem
Possible solution
The programme does not
start.
• Make sure that the mains plug is connected to the mains socket.
• Make sure that the appliance door is closed.
• Make sure that there is not a damaged fuse in the fuse box.
• Make sure that the Start/Pause has been pressed.
• If the delay start is set, cancel the setting or wait for the end of count-
down.
• Deactivate the Child Lock function if it is on.
The appliance does not fill
with water properly.
• Make sure that the water tap is open.
• Make sure that the pressure of the water supply is not too low. For
this information, contact your local water authority.
• Make sure that the water tap is not clogged.
• This problem may be caused by the filter of the inlet hose or the valve
drain filter which may be clogged. Refer to “Care and cleaning”. If
problem remains please contact the Authorised Service Centre.
• Make sure that the inlet hose has no kinks or bends.
• Make sure that the connection of the water inlet hose is correct.
The appliance does not drain
the water.
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• Make sure that the connection of the drain hose is correct.
• Set the drain option if you set a programme without drain phase.
• Set the drain option if you set an option which ends with water in the
drum.
• This problem may be caused by the clogged drain filter. Please con-
tact the Authorised Service Centre.
The spin phase does not op-
erate or the washing cycle
lasts longer than usually.
• Adjust manually the items in the tub and start the spin phase again.
This problem may be caused by balance problems.
• Set the spin option.
• Set the drain option if you set an option which ends with water in the
drum.
• This problem may be caused by the clogged drain filter. Please con-
tact the Authorised Service Centre.
There is water on the floor.
• Make sure that the couplings of the water hoses are tight and there is
not water leakages.
• Make sure that the water inlet hose and the drain hose have no dam-
ages.
• Make sure you use the correct detergent and the correct quantity of
it.
You cannot open the appli-
ance door.
• Make sure that the washing programme is finished.
• Set the drain or the spin option if there is water in the drum.
• Do the emergency drain procedure. See "Frost precautions" (in "Care
and Cleaning" chapter).
The appliance makes an un-
usual noise.
• Make sure the levelling of the appliance is correct. Refer to 'Installa-
tion instruction'.
• Make sure that the packaging and/or the transit bolts are removed.
Refer to 'Installation instruction'.
• Add more laundry in the drum. The load may be too small.
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